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Call Center Management Job Cost Overview

Typical total cost of Upwork Call Center Management projects based on completed and fixed-price jobs.

Upwork Call Center Management Jobs Completed Quarterly

On average, 14 Call Center Management projects are completed every quarter on Upwork.


Time to Complete Upwork Call Center Management Jobs

Time needed to complete a Call Center Management project on Upwork.

Average Call Center Management Freelancer Feedback Score

Call Center Management Upwork freelancers typically receive a client rating of 4.50.

Last updated: October 1, 2015

Popular Call Center Management Searches

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Jeremy V.

Jeremy V.

Virtual Callcenter Manager / Administrator

Philippines - Tests: 5

To gain further exposure and experience as an Online Virtual Call Center Operations Manager / Administrator / Team Supervisor. I have 7 Years extensive experience working in the BPO / Customer Care Industry. I have extensive work with Five9 Callcenter Systems, with full hands-on knowledge on Five9 Agent, Supervisor and Administrator applications, and with working knowledge on Salesforce CRM. I had worked with Five9 as Technical Support and as Project Manager, and also with managing the website's Knowledge Base. Prior to this, I worked as Technical Support Representative in a major Callcenter company in the Philippines, where I catered to DSL-Broadband customers. I also had stints in Sales / Telemarketing Campaigns as well.

$11.11 /hr
6,776 hours

Henrry Gonzalez

Henrry Gonzalez

The customer is always and completely right!


I have more than 10 years experience in the highly competitive business process outsource industry. Tenure marked by regular upward mobility defined by promotions, consistently meeting and surpassing goals. Always a team player, more recent positions marked by leadership roles. Positions included responsibility for collection, customer service, sales, and problem resolution. Have strong desire to remain within the industry.

$5.00 /hr
1 hours

Ma Gliceria Villeza

Ma Gliceria Villeza

VA, Team Leader, Web Research Specialist, Data Analyst, Logistics

Philippines - Tests: 9 - Portfolio: 7

I have 10 years of Corporate working experience in the fields of Customer Service, Operations and Supply Chain management. I've been working as an online freelancer for the past 3 years handling a variety of projects with focus on Data research, Data analysis, Logistics, and other Administrative functions. I consider my Corporate and Freelancing values, skills and accomplishments as the backbone of my career, and these will benefit me in bringing significant contribution to the organization that I'll be working with. Here's a detailed overview of the tasks I've handled. ** Team Leader ** Customer Service/Support (Email, Phone) ** Web research ** Data Analysis ** Data Entry/Data Collection ** Post content on web blogs ** Inventory/Shipping and Logistics ** Supply Chain Management ** Email handling ** Order processing ** Experienced using the following tools: Microsoft Office, Mfg-Pro system, Zendesk, Wordpress, GoogleDocs/Spreadsheets/Forms, Producteev, Smartsheet, Sage50, Lotus Notes, Bluehost webmail, LeadInsite, StatCounter, LinkedIn, Rapportive, Mailtester, Registercompass, Netpeak, Godaddy, Ahrefs, TBSolutions, Domaintools and other in-house CRM applications I am interested in handling diverse roles that can well suit my qualifications wherein I can be instrumental in the growth and success of the organization.

100% Job Success
$5.56 /hr
4,125 hours

Chuvasco Cruz

Chuvasco Cruz

SMM / Project Manager / Recruiter / Researcher / Team Leader

Philippines - Tests: 12

Dedicated and technically skilled business professional with a versatile administrative support skill, set and developed through experience as a Project and Process Officer, Team Development Leader and a CSR. Excel in resolving employee / employer challenges with innovative solutions, system and process improvements proven to increase efficiency and customer satisfaction. Offer advance Project Management skills for both Support and Operations and to all Project Campaigns. Specialized in Call Center Operations Management, Recruitment and Business Consultancy Services.

64% Job Success
$6.00 /hr
3,937 hours

Nastacia O'connor

Nastacia O'connor

Administrative/Personal Assistant, Data Entry,Customer Service Rep

Jamaica - Tests: 3

I possess experience in areas of Administrative Assistant, working on Zendesk Tickets, Marketing, Internet Research, Sales and Customer Service Sectors. I am a University graduate with a double major Bachelor's Degree in Operations Management and Marketing. I am hard working, task oriented, flexible, professional and courteous young lady who takes the responsibilities assigned to me seriously and has very high standards for the quality of work I produce. I am quite skilled at using the Microsoft Office Suite and IBM's SPSS software. I am fluent with english and use same at all times whether written or spoken. I communicate clearly, take instructions well and performs tasks successfully. I am a team player but i can work on my own initiative to successfully complete my duties and responsibilities. I assure you that if given the opportunity, you will never second guess your decision of making me your choice.

$6.56 /hr
20 hours

Frederik Versonnen

Frederik Versonnen

Customer Service /Manager


Dear reader, Although I used to work as a event planner, I am looking to take a new direction. Therefore I am studying again. I am currently studying 3D Animation / Construction. Over the years I have worked as bartender, manager, party planner, and customer service assistant. I am fluent in both Dutch and English as I was raised in both languages. I have spent a fair amount of time abroad ex; Serbia, Egypt, UK, USA, Bulgaria, China etc... and am hereby cultured and acquainted with many varieties of people, cultures & religion. I graduated from ISB (International School of Belgrade) and jumped straight into work. I am a valiant, hard worker with a strong mindset a social persona, and am great with deadlines. I am quite the perfectionist in my personal life and therefore will strive for nothing less then excelence in my business life. I am great with an assorted amount of programs such as; - Microsoft Word - Microsoft Excel - PowerPoint - Cinema 4D - Maya Career goals; - Manager - Customer service - 3D designer / Animator - Business owner - Growing possibilities Thank you for reading. Yours Sincerely; Frederik Versonnen

$17.78 /hr
0 hours

Arthur Jhon Alipante

Arthur Jhon Alipante Agency Contractor

Sales and Support Agency Manager

Philippines - Tests: 3 - Portfolio: 1

I am currently serving as a Customer Support specialist at gTeam FZ LLC providing valuable phone, chat, and ticket-based assistance in business software solutions in the fields of Human Resources and Payroll Management, Profitability and Cost Management Solutions, Mobile Field Service and Workforce Optimization, Portfolio and Management Solutions, and Enterprise CRM Solutions. I have also heavily engaged in the same position in providing Platinum Support in the same fields. I am also an Agency Manager at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director of Spring Events and Productions Group Inc. with heavy Sales and Marketing experience for consumer and enterprise customers, as well as thoroughly handle after-sales support to all clients. I have previously served as a Software Engineer for over 5 years with Lexmark Research and Development Corp., responsible in the delivery of both Mac applications and Linux print driver software for Lexmark International, Inc., as well as fulfilled a leadership role to lower support tiers of the CSSC group which handle global consumer and enterprise customers of the company, with concentrations on US and EMEA customers to which our business are very relevant. I have also previously served as an Operations Manager of HardShop Labs LLC, with the responsibility of technical, management, staff, and business leadership of SEO specialists that deliver Quality Backlink Building and Article Writing. This experience has provided me early but timely experience in managing on-site and remote workers in meeting the company's vision.

Groups: Pro Customer Service

Associated with: Spring Events and Productions Group Inc.

$20.00 /hr
1,272 hours

Maria Lucia Brigita Alcain Sunico

Maria Lucia Brigita Alcain Sunico Agency Contractor

Email, SEO Writing and Management Experience

Philippines - Tests: 4

I worked for the BPO industry for 11 years and being part of it the industry I was able to enhance my skills in Sales and Customer Service. I also got a new skills that I was able to improve through the years which are Management and Program management. Trained by the best BPO in the industry in the world, which trained me and pushed me to be my best in Sales and Customer Service (Voice, Email and Chat), made me to be the a driven manager in sales and customer service oriented professional.

Associated with: SUN Outsourcing Solutions

100% Job Success
$7.00 /hr
1,568 hours

Gayle Nesty Deciar

Gayle Nesty Deciar

Experienced in BPO Management

Philippines - Tests: 2

My experience in a call center industry for 9 years have proven my skills in managing different roles effectively. Currently, I am an Operations Manager in a Business Process Outsourcing industry focusing in Revenue Cycle Management for US Healthcare. I have expertise in Customer Service, Data Entry, Email Handling, Appointment Setting, Billing as well as some major functions for Healthcare Revenue Cycle Management such as but are not limited to Third Party Follow-up, Claim Status and Insurance Coverage Verification. I also have completed Education where I have a license to teach. With my education and work experiences, I want to build a carrier online by getting opportunities to assist reliable clients. QUALIFICATIONS: - Graduated Bachelor of Science in Computer Science in 2004. - Completed Education in 2014 (with license to teach). - Currently an Operations Manager for a BPO company providing services to clients in the United States of America. - With outstanding skills in customer service and leadership. - Proficient in MS Office applications. - Experienced in a contact center industry for 9 years. - Highly organized, with keen attention to details. - Has exceptional work attitude – committed, trustworthy, hardworking, highly motivated, excellence-driven and people-focused. - With vast experience in dealing with co-workers, clients and customers.

$8.00 /hr
0 hours

Ellen B.

Ellen B.

VA Specializing in Social Media Management

United States - Tests: 7

I have been a Virtual Assistant and Social Media Manager for nearly 3 years. I have been the Administrative Assistant to the CFO of a large oil corporation in the past. I have nearly 8 years of direct customer service experience as well as extensive knowledge in conflict resolution and customer retention. I have also done ghost writing, original content creation (both writing and graphic design) as well as much, much more. I have a considerable amount of experience with many different platforms and applications. I am proficient on both Microsoft & Mac OS, experienced in all Office Applications as well as the Adobe Creative Suite. I have a passion for helping others to build their business to be successful and I believe I do that by being available, interested and engaged with you and your industry. I can take many of the montonous tasks off your plate so you can focus on bigger picture business and product development. I would love to connect with you and see how I can help you to build your business and balance life and work. Feel free to contact me via oDesk, and if you would like to see some of my work, content or services, visit my website at Thank you.

100% Job Success
$13.33 /hr
88 hours