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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 141 chat support projects are completed every quarter on Upwork.

141

Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.54.

4.54
Last updated: August 1, 2015
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  1. Oscar Santana

    Oscar Santana

    IT Support, customer support, Web and Wordpress Developer. DBA

    Venezuela - Last active: 15 days ago - Tests: 2

    I work as a programmer, social media manager and specialist in customer support both in the social part as IT. I have more than 6 years working with Customer and IT support using, chat, Helpdesk, and phone to give support to clients. I also have experience as a Web Hosting support Agent. I like to work as a freelancer, I consider myself a person who always solves problems, proactive and enthusiastic, always willing to take on new challenges and learn something new every day. -- Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar nuevos retos y aprender algo nuevo todos los días.

    Groups: Bluehost Developers and Designers

    $8.89 /hr
    1,586 hours
    4.93
  2. Abegail Ponce De Leon

    Abegail Ponce De Leon

    Experienced Customer Service Specialist

    Philippines - Last active: 8 days ago - Tests: 5 - Portfolio: 1

    Thank you for viewing my profile. I'm a 24 year old professional with almost 5 years of Contact Center (BPO Industry) experience. With that experience I earned a lot of skills including virtual technical support where clients all in for help regarding their intermittent services, malfunctioning devices, deactivated accounts and any other technical dilema. I provide comprehensive instructions to fix all their concerns and make sure I reach the resolution and attain customer satisfactory results. Aside from the phone calls, I'm well equipped in chat support as well. I catered chat support to some clients who prefer chat conversations and assistance. Handling up to 2-3 chats at the same time and dealing with their concern in a very timely manner. I also experienced to be a Market Research Agent and conducted political surveys and interviews via phone call. My goal was to gather information from individuals and sum up the results as an unbiased poll to our clients. Aside from that, I also acquired customer service related and service activation experience for a Singaporean internet and cable service provider where I dealt with DHCP Server to activate the customer's services, afterwhich, I am also assigned to create a tickets for clients who had new connections or pending activations. Then by the end of the day, I send reports of all the resolved and unresolved cases. The reports are created in Excel sheets and sent using Outlook email. I'm currently working as Lead Generation Expert, calling leads of business entities throughout Canada. The nature of my job is to call insurance brokers, contractors or any financial companies and present our platform, send an email and set an appointment for a callback. Basically I generate leads for our clients, where they could use to present any product or services they have. In addition to that I also provide creative and reliable administrative services and I am used to work under tight deadlines and with less supervision. I have an enthusiastic demeanor and a fast learner. I'm more than willing to work for any projects you need assistance with.

    $10.00 /hr
    211 hours
    5.00
  3. Deep S.

    Deep S.

    virtual assistant - administrative support

    India - Last active: 2 days ago - Tests: 11

    Good learner , hard worker and proficient in managing and running successful service operation and experience of implementing procedures for business excellence for more than 14 years. I believe in enhancing customer experience and providing satisfaction through performance based activities in achieving time bound targets, succeed in accomplishing the assigned job. I believe in implementing the procedures for dealing with customer inquiries over the telephone as well as lending support to the management team . I believe in building excellent relationship using managerial skills with adeptness in building client relations with customers . I'm new to oDesk .

    $16.67 /hr
    0 hours
    0.00
  4. Eljohn Casayuran

    Eljohn Casayuran

    Customer Service Specialist

    Philippines - Last active: 18 days ago - Tests: 3 - Portfolio: 3

    I have been in the call center industry for 8 years. Have been a SME and trainer for a major gaming console for 2 years, an ISP technical specialist for a total of 5 years, and an appointment setting expert for over a year. My experience in various fields has been one of my best assets, but my consistency, work ethic, and integrity are what makes me.

    $6.00 /hr
    0 hours
    0.00
  5. Peter A.

    Peter A.

    Danish Supporter

    Philippines - Last active: 14 days ago - Tests: 7

    I am a native Danish speaking Customer Supporter/ CSR /Adminstrator that is very reliable, trustworthy and flexible. I also do audio transcription from Danish to English. I am a goal oriented person and can work with minimal supervision. I give 100% undivided attention to my work. Quality is my prime objective in every task that I do.

    $20.00 /hr
    3,479 hours
    4.97
  6. Riza Parungao

    Riza Parungao

    Customer Service Specialist and Recruiter

    Philippines - Last active: 1 day ago - Tests: 6

    Over the last 11 years, I have extensive experience in Customer Service both Freelancing and Call Center (Outbound and Inbound projects from different Industries or companies such as Airlines , Baby sitter, Telecom Services & Equipment, Finance, Insurance & Real Estate , Credit Cards, Computer and software, Health Services , Textiles , Cable & Satellite TV Production & Distribution, etc ). All Projects are based from USA, Canada, and Australia. With the extensive exposure to the BPO Industry, I worked as a Chief Operations Manager for 2 years for an Outbound Call Center. I was responsible for implementing; reviewing and improving all call center policies, procedures and service standards. Managed to generate, communicate and closed deal projects from Clients. Hire, train and supervise call center employees. I also have an extensive experience with Recruitment and Human Resources as well as Administrative Work for 5 years (Bilinguals, IT and Software, Banking, Financial and Baby Sitter Recruitment). I dedicate my career full time on freelancing. From all my past employment experiences, I have acquired a strong interpersonal skill which enables me to adapt easily in any environment that I am in. Self-motivated, approachable, highly dependable personality filled with a desire for continual upgrade and improvement; has also opened up more opportunities and greater exposure for me.

    Groups: Pro Customer Service

    $11.11 /hr
    14,899 hours
    4.68
  7. Blaise mariel C.

    Blaise mariel C.

    ExecutiveAssistant/Researcher/Team Leader/Travel Agent/Project Manager

    Philippines - Last active: 3 hours ago - Tests: 10

    For the last 7 years, I have worked in call centers focusing on call handling and coaching agents to provide high customer satisfaction. I have also worked as Project Manager in a web design company. My primary goal is to find a long term job that fits my abilities or may require a different set of skills but provide training as I am a fast learner and is always open to learning new things.

    $12.22 /hr
    11,891 hours
    5.00
  8. Anne Kristine Vicencio

    Anne Kristine Vicencio

    Web Research Professional, Non Voice Support Agent/Team Lead

    Philippines - Last active: 1 day ago - Tests: 9 - Portfolio: 21

    I have several years of customer service experience (including online and over the phone). I can handle complex customer queries, provide excellent customer experience, manage a team of agents, handle retention accounts and up sell products and services. I know how to use Mastercard SecureCode Service, Green Screen Software, E-champs, Linkedin, Google, Asana, Teamviewer and Mailchimp. I am a fast learner too so I can adapt quickly to your preferred software. Aside from providing Excellent service, I am also an experienced Web Researcher, and if you need someone who can get valid and up to date email address of company decision makers then I am the woman for the job. I am good at multitasking, I am a quick learner, friendly, empathetic, professional, flexible and adaptable. I look forward to working with you as a non voice customer service representative, I also offer my excellent web research skills that can be beneficial to your business.

    Groups: Pro Customer Service

    $8.89 /hr
    6,913 hours
    4.83