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Customer Relationship Management (CRM) is the art of using technology to simplify the management of customer connections and the data related to them. CRM solutions often use a combination of sales and marketing automation systems, inventory management systems and CRM databases to boost sales and improve customer service. On Upwork, the world’s largest online workplace, you’ll find CRM consultants who can manage customer relationships for businesses and professionals around the world.

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Typical total cost of Upwork CRM projects based on completed and fixed-price jobs.

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On average, 153 CRM projects are completed every quarter on Upwork.


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Time needed to complete a CRM project on Upwork.

Average CRM Freelancer Feedback Score

CRM Upwork freelancers typically receive a client rating of 4.61.

Last updated: October 1, 2015
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Ronald S.

Ronald S.

Sales, Marketing and CRM Professional

United States - Tests: 13

Sales and marketing manager with 25+ years experience in consultative sales of electronic components, and print and online marketing solutions. Skilled in fields of sales, tactical marketing, strategic marketing and management. Specialize in the selection, configuration, implementation and administration of sales and management tools and applications including Insightly, Zoho, Salesforce, Asana, Redbooth, Google Apps, Analytics, DFP and website design using Weebly. My business and technical experience allow me to align my client's business processes and needs with the appropriate system to deliver the best functionality at the lowest cost. Specialties: Marketing/Advertising/Communications, CRM Systems, Social Media, Research, Business Development, Management.

75% Job Success
$39.00 /hr
107 hours

Sanjay K.

Sanjay K.

VP Client Relations

India - Tests: 3 - Portfolio: 5

We are a Boston firm with low prices thanks to our talented India-based team. Our most recent clients include complex CRM and e-commerce models. We also have an aesthetic eye, as you can see from any of our previous work (see links below). Our VP of Client Relations is also a former U.S. journalist and editor who ensures seamless communication between clients and the tech team. We pride ourselves on timely 24/7 work, making the process pleasant (even fun) for clients and not stopping until clients know the site is exactly what is needed to build their own brand. We welcome questions! Check us out Check out previous work at:

92% Job Success
$12.22 /hr
27 hours

Valerie R.

Valerie R.

Salesforce Consultant, Marketing Professional

United States - Tests: 1

Valerie holds a Bachelor of Science degree in Management Information Systems and an MBA from the University of Florida with concentrations in Marketing and Competitive Strategy. Valerie’s technical background, entrepreneurial and project management experience, aptitude for client relations, and marketing strategy expertise is a versatile and valuable skillset for a wide range of businesses. Valerie focuses on configuring and customizing and Wordpress website creation and social media management for ongoing marketing success. Because of her extensive experience in software development, marketing strategy and SalesForce CRM, Valerie can help any company define its marketing strategy and implement systems that drive business results.

67% Job Success
$55.56 /hr
156 hours

Np S.

Cloud App Expert | Zoho App Developer | SFDC (SalesForce) Developer

India - Tests: 4 - Portfolio: 6

▒░ “My objective is to deliver a reliable, customized, portable and extensive functionality product to the customer while working with new technology and creating some different enhancements” ░▒ Since 2006 I am a Professional Web and Desktop applications developer. I had created so many extensive and portable applications for both Web and Desktop environment. My Preferred Working Area is Web based Cloud computing Application development. My Area of Experience includes: ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ Cloud Based Database and Business Management Tools--> Zoho Cloud Tools(Zoho Creator, Zoho CRM, Zoho Sites, Zoho Invoice, Zoho API etc.) ♦ SalesForce Development (, Sales cloud, Service Cloud) ♦ Amezon EC2 ♦ Google API (Maps, Plus, youtube, Analytics) Web Designing--> HTML5, CSS, Jquery, Flash (AS3) Web Programming (Server Side Programming)--> PHP, JSP, PHP CMS [Joomela, Drupal, WordPress, CakePHP] Desktop Application Development--> Core-JAVA, Advance-Java, Visual Basic Database Integration--> Oracle, MS ACCESS Server Configuration--> Tomcat (Java Servlet Engine), Apache Web Server ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ In Zoho Application Development, I have more than 4 years of rich development experience. I had created so many rich and custom Database management applications for many business firms. I’m having expert knowledge in Complex Deluge Scripting, Data Manipulation and Data dependency, Zoho API Integration with other Zoho products and Web Services, rich HTML based views layout creation, etc.Besides Zoho creator I have also extensive experience in Zoho CRM- Setting Zoho CRM for your business need, Customized CRM fields according to your business need, Setup different data dependency Workflow rules according to your business needs, Integration Zoho CRM with other Web Service platform, etc. The Another Powerful tool in cloud, On which I am work is Salesforce/ platform, I have more then 3 years of experience on Salesforce platform, I expertise area in SFDC is Apex programming, Visual force, Javascript and Ajax embedding, Apex WebService API, charting and report generation, data dependencies, data manipulation, complex scripting and application integration among different Cloud Computing tools other Web platforms. In Web Development I having expert knowledge in Web Designing, Web programming, Database connectivity, and integrate web application with other services. I have also expertise knowledge in Web marketing and SEO techniques. In web Environment I'm an expert in JAVA servlet, JSP, HTML, CSS, MySql, PHP, Java Script, etc. Besides these I have also extensive knowledge in some of the popular PHP CMS (Joomela, Drupal, WordPress, CakePHP), I had Setup many websites with the help of these CMS customization. In Desktop Application development I have experience in creating Desktop JAVA Applications with J2EE Environment. I can be help you with your business need, just give me a Chance to prove on you.

Groups: Application Developers Alliance

$22.22 /hr
332 hours

Chamille A.

Chamille A.

I Can Get It Done

United States - Tests: 4 - Portfolio: 1

I am an experienced Saleforce.Com Certified Administrator (2008,2012) I also love data entry, database administration, customer service and writing. My Type A personality makes my work virtually error free and my attention to detail and ability to multitask make for great work done quickly. I am also a beginning developer learning HTML, CSS AND Javascript.

$16.00 /hr
5 hours

Le cecile D.

Le cecile D.

Excel Expert/Marketing Analyst/Data Encoder

Philippines - Tests: 5

I am a Marketing analyst with over a year experience in the field and with over 4 years experience total being a workforce analyst. Anxious to provide service in statistical analysis and other areas such as data analyst and customer service and support. I am currently working as a Marketing Analyst Supervisor and have a previous experience as workforce analyst, specifically working on schedules, and data analysis. I have an advance proficiency in MS Office especially Excel. I have experienced using the following CRM; Salesforce Oracle Incontact

100% Job Success
$7.78 /hr
2,353 hours

Gyanendra Kumar

Gyanendra Kumar

PMP, Six Sigma Green Belt

India - Tests: 2 - Portfolio: 2

Certified Project Manager (PMP) with over seven years of experience and progressive leadership in one of the largest IT firm in India. Full exposure to both the Public and Private sectors including IT, Telecom, Banking, Finance, Government & Defense. I write technical proposal, project implementation plan, business plan, market strategy, whitepapers and related articles. Six Sigma Green Belt with proficient in Agile, Earned Value Management, Capital Planning, CPIC, Strategic Planning, Budget Analysis, and Risk Assessment. Expert in Enterprise Managed Services, Cloud Infrastructure, IT Security & RFID implementation. Additionally certified as Lead Implementer for ISO 9001:2008, AS9100:2009 and ISO/IEC 27001:2005 as well as certified lead auditor for ISO 14001 and ISMS consultant. ########################My Offerings:########################### RFP & PROPOSALS '''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' * RFP/ RFI/ EoI preparation * RFP / RFI / EoI Response preparation * Consultancy to Banking, Finance, Government & Defense Sectors * Commercials & Budgeting * Grant Writing Proposals * Business Planning * Technical Writing PROJECT MANAGEMENT (Banking/ Finance/ Telecom/ Govt./ Defense) ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' * Team Building with JD preparation * Technical Interviews for Recruitment * High-level/ Low-level Designs * Budgeting * Planning/ tracking/ dashboards preparation * Team reviews CONSULTANCY ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' * ISO implementation * Industrial Management Practices * IT Security Policies * Business Process Standardization * NMS/EMS tools stack of IBM / HP / BMC * Transaction Monitoring Middlewares * ERP/CRM Consultancy ERP-CRM-ACCOUNTING PLATFORMS '''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' * OpenERP * Adempiere * Openbravo * SugarCRM * SalesForce * ZOHO * Tally * GnuCash * Quickbooks BRANDING & ADVERTISING ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' * Product Marketing * Powerpoint Presentations & Demo * Advertising Campaigns * Marketing Videos using camtasia * Technical Writing * Datasheets preparation * Market Research * Product Reviews * Article Writing * Blogs & SEO

77% Job Success
$38.89 /hr
440 hours

Jose Erick Gonzaga

Jose Erick Gonzaga

Virtual Assistant, Personal Assistant

Philippines - Tests: 11 - Portfolio: 2

My previous work experience catering to different clientele has developed my skills in various fields. My objective is to provide excellent services on, but not limited to; Transcription, Data Entry, Email Response Handling, Personal/Virtual Assistant, Web Research, Blog & Article Writing/Commenting, Creative & Technical Writing, Email Marketing and other Administrative Support tasks. 02/04/15 I have been a contractor with oDesk for 4 years plus now. And over those years I have catered my services to clients with various needs, hence I have developed and acquired more skills. I never close my door for new, exciting and better opportunities.

98% Job Success
$6.00 /hr
7,098 hours

Carlos Vazquez

Carlos Vazquez Agency Contractor

Automated Marketing & Funnel Geek

United States - Tests: 10 - Portfolio: 8

Hey fellow upwork member! Need to save time finding the right funnel developer or digital marketing expert? You've found the right contractor! Checkout this working example of one of my most profitable and successful sales funnels that many of my customers have asked me to replicate for them. You'll have access to one of my most successful lead and sales generating blueprints, you'll learn the software I use and I'll also show you the key that has helped me win my customers over. I specialize in creating high converting lead & sales funnels and high traffic acquisition advertising campaigns using facebook & google. You can also learn more about my work experience by visiting my LinkedIn Profile Here: I look forward to working with you. Talk soon, Carlos

Associated with: Quadex Media, LLC

88% Job Success
$55.56 /hr
44 hours

Travis Buffington

Travis Buffington

NetSuite Consultant and Solution Developer

United States - Tests: 5

Certified NetSuite ERP Consultant, SuiteCloud Developer, and Administrator with over 8 years experience with administration, customization, and development in NetSuite including NetSuite SuiteScript platform and API - also experience in NetSuite SuiteCommerce, SuiteFlow business process automation, SuiteTalk web services integration, and SuiteCloud customization platform - allowing clients to take NetSuite to the next level to best meet their business requirements. Trimtab Consultants is a NetSuite Solution Provider focused on enabling business growth through the use of NetSuite cloud solutions and products.

99% Job Success
$165.00 /hr
623 hours