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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,123 Customer service projects are completed every quarter on Upwork.


Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.65.

Last updated: October 1, 2015
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Epic Productions

Epic Productions Agency Contractor

Customer Service, Sales and Marketing

Philippines - Tests: 8 - Portfolio: 2

Over 10 years of experience Customer Service, Technical Support and Publishing Sales and Marketing. With backgrounds in Management in the field of Entertainment and Productions and Six Sigma indoctrinated. Proficient in various Operating Systems, Microsoft Office programs, Adobe Photoshop, Adobe Illustrator, 3D Studio Max, CorelDraw, Macromedia Dreamweaver, Cyberlink Powerdirector and FL Studio. I am interested in building long-term business relationships with my clients and offer the best possible level of service.

Associated with: Epic Productions

$8.89 /hr
0 hours

Anne Aksela

Anne Aksela

Customer service, Customer support, Sales and marketing

Finland - Tests: 2

Im woman with full of joy and positive thinking. At this moment I'm writing blogs and memoir about my life and also working sales and marketing in Bali, but it's only less then few hours per week and I'm looking job to fill my day that gives me more challenge. I moved from Finland to Bali, 2,5 years ago and I've been taking little time off and now need a work and challenge in my life. Before I had my own company in Finland. I was working with Natural nutrition, health and beauty. Mostly customer service and sale and also taught people to healthier life with natural food and medicine. I've also worked as a superior for 15 employees in jewerellybusiness in Helsinki, icluding sales (B2B) Ive also studied a lot of sale and marketing. I have good skills to use internet and Microsoft office (word, exel etc.) Im a fast learner and love to learn always new things. Ive been in customer service since I was kid, so it's in my blood and I do appreciate a good customer service. You need to know how to use those skills also when you replay and help customers by email or phone. Negative impressions comes easy. I'm friendly, easy going, full of joy and happiness, hard- working and loyal. I do all my work 100% and if I dont know something, I'll ask. Hope you contact me and we can help each other.

$18.00 /hr
149 hours

Gary Garrett

Gary Garrett

Experienced sales, marketing, and customer service professional

United States - Tests: 11

I have over 30 years experience in training sales teams and creating marketing campaigns for various sized retailers and wholesalers. Just retired as sales manager for a designer-wholesaler of home decor and bedding products. Need ideas and/or copy for sales manuals or marketing campaigns? I'm ready to put my experience and talents to work for you.

$10.00 /hr
83 hours

Alhain Alhambra

Alhain Alhambra

Customer Service/Sales & Marketing/Data Encoder/Operator

Philippines - Tests: 8

I worked in the call center industry for about 5 years, both in inbound and outbound call centers. I handled small and big firms in the U.S making sure that customers get answers to their questions and giving 100% customer satisfaction. I am highly skilled listening and responding to customer's needs and concerns and I demonstrated my ability to provide information regarding product and services. Also, I am knowledgeable in determining charges and overseeing billing and payments and handling returns and complaints. But despite of these experiences I am willing to learn and I am open for new ideas and opportunities, looking forward working with your company to showcase my skills. You may email me at or contact me through Skype ; alhain.alhambra

$3.33 /hr
0 hours

Gaurav Singh

Gaurav Singh

Experienced Customer Service/Marketing/Sales/ Professional

India - Tests: 5

My name is Gaurav Singh. I am 27 yrs old. I am very enthusiastic person and a team player. I have worked with companies like IBM and EXPEDIA. I have expertise in customer Relations, customer Support, Marketing, lead generation on LinkedIn and appointment setting.

$10.00 /hr
1,705 hours

Jocyl mae T.

Jocyl mae T.

Experienced Customer Service, Sales and Marketing Professional

Singapore - Tests: 4

I have almost a decade of experience as Sales and Marketing professional with strong customer service background. I was exposed to different markets and cultures (Philippines and Singapore) that equipped me with a deeper knowledge in dealing with customer's needs and demands satisfactorily. I am hardworking, adaptable and flexible with strong communication skills both oral and written. Skype: jocyltabujara

$6.00 /hr
0 hours

Monica P.

Monica P.

Sales & Marketing Expert with experience in customer service

Canada - Tests: 2

I offer over 14 years of Marketing experience as I have worked variety of positions that have given me valuable expertise for many positions advertised here in O-desk. What I have to offer includes but not limited to: Over 10 years of experience in customer service and territory management, sales, accounts receivable, accounts payable, basic accounting, marketing, account management, inventory management, billing, invoicing, quoting, general inquiries, supervision, and various office duties. Over 10 years of experience in MS Office products: PowerPoint, Excel, FrontPage, Access, Publisher and Word, Corel Word Perfect, keyboarding skills 55 wpm, also familiar with Internet web publishing, MOVEX, ACCPAC and Terminal System computer software, Paint Shop Pro, basic computer trouble shooting. Extremely familiar with exporting regulations, laws, and paperwork required, with a strong background in the Latin American customs regulations and protocols. Familiarity with medical service industry, field and language/terminology. Experienced in direct sales, training and management through managing a business. Experience in office procedures, financial reports, banking, scheduling, filling and other office operations. Able to coordinate training sessions on a variety of topics. IE Cold calling, telephone sales, overcoming objections. Experience in event coordination and promotions using various media sources. Speak and write Spanish and English fluently.

$17.00 /hr
2 hours

AlDaniel Camino

AlDaniel Camino

IT Helpdesk,Technical,Sales,Customer Service,Email,Chat,Marketing,VA

Philippines - Tests: 5 - Portfolio: 1

I have 8 Years of experienced providing Customer Service and Technical Support through inbound/outbound calls, chat, email and back office and worked with Top US Computer Manufacturers and Internet Service Providers such as TOSHIBA, DELL, At&t DSL and U-verse, Verizon, Telus, and Time Warner Cable. It was 2007 when started in Business Process Outsourcing as Customer Sales Representative for Circuit City which was a project based account. My Responsibilities are to assist users who would like to buy items such as Comsumer Electronics, Home Appliances, Home Theaters, Gadgets and other services which includes computer repair, Wall Mounting Service, GPS Installation courtesy of Firedog. Part of my job was to provide Exceptional Customer Service and in return users will remember their memorable experience that can lead to repeat customers. When the project based ended, i was endorsed to my first technical account "TOSHIBA" where we support Laptops and Projectors, it was a challenging experience when i transition from Sales to Technical Support but i'd learned how to make the best out of it, i undergone training for Basic to Advanced Troubleshooting of different Toshiba Laptop Issues like hardware and software problems. The Next job i had was with ÄT&T where i spported there DSL for Consumers, in this post i had learned Basic to Advanced Networking, Configuring Modems, Routers and troubleshooting internet connection which was the main services that we offer. I also worked for TELUS a canadian based Internet Service Provider that offers Phone, Internet and TV Services. In this post i had learned to process Billing issues while applying my technical skills to support our products at the same time. The Next Job i had was with AT&T Uverse who provides Phone, Internet and Cable TV. part of this job was to perform troubleshooting on different types of issues. My next job was with Time Warner Cable an Internet Service Provider where we focus more in internet and software troubleshooting like Security Software installation and Virus Removal. I also worked for a year in Kingdom of Saudi Arabia as an IT Technician where i supported multiple companies owned by my boss. As soon as i went back to my homeland, i worked with Clearwire who provides 4G wifi connection. i tried also working with Bayer and supported there product called Blood Glucose Meter, it's a tool use to measure your blood sugar for diabetic. In this job requires a lot of patience since your dealing most of the time with older people. Next job was with Verizon Online Internet Service Provder then i shift to ITO Information Technology Outsourcing where i handle Aetna Account one of US HealthCare Providers and work as IT Service Desk Analyst upto now. These Experiences that i earned through hardwork and dedication helped me to be more flexible and accept change since its constant while applying the basic foundation of what we do which is to provide Exceptional Customer Service and Positive lasting Impression. I have gone around the industry and even worked overseas from providing Customer Service, processing payments, answering general inquiries, processing online purchase, assist health care patients, Email Management, advance computer and internet troubleshooting.

$5.00 /hr
0 hours

Alexis G.

Alexis G.

Virtual Assistant / Customer Service / SEO / SMO

France - Portfolio: 1

FOR ME THE CLIENT IS KING, so your satisfaction is my top priority !! In my last year in Marketing and Communication at the University of Mulhouse in France, I have 5 of years experiences in Virtual Assistance, Customer Service and Internet Marketing. Third year working in Elance and Upwork (Odesk). More than 700 hours in Elance. Ranked top 30% in the Customer Service, Social Media Marketing, Call Center Skills, Computer Skills, Phone Support and Email tests (go to skills bellow for more info) Also efficient in Data Entry, (French/English/Spanish) audio/video transcription, Proofreading, Writing, French/English/Spanish Translations, Web Research. Excellent fluency - both written and verbal - in French, English and Spanish. Proactive, fast learner, reliable. I am very serious and proactive. Independent, competent and professional, I can perform a wide range of services; provide a high quality work with a quick turnaround.

100% Job Success
$16.67 /hr
827 hours

Mathew G.

Mathew G.

Experienced Customer Support & Core Network Implementation Engineer

Kenya - Tests: 5

I am Young focused and hardworking person a holder of Bachelor of Science in Computer Engineering with 5000+ Odesk working hours in Customer and Technical Support in great online software companies and video design Integrations. I have Over 6 Cumulative years in as Customer/Technical support having worked in ISP based on VSAT Communication (KU-band and C-Band of Various Dish Capacities), Hub/NOC Planning & Design, Monitoring for (iDirect, Hughes & NewTec) using Various Management & Monitoring Software (Hughes NMS, iMonitor, NewTec, Packeteer etc) based in ISP’s NMC and Customer Support Departments. In Mobile Telecommunication Experience as a Core Network Integration Engineer for Multinational Telecommunication Vendor (Huawei) CS Products (MSOFTX300/UMG8900/HSS/HLR 9860). Also worked before in same vendor as Solution Architect/Pres-sales Engineer (for CS/PS & Carrier Software Products and Solutions) and as Core Network CS Engineer involved in Core Network Planning, Design and Implementation. I have great work experience in Internet Protocols (SS7 / SIGTRAN/MAP / CAP/ TCAP / CAMEL) , 3GPP CN standards and protocols and in particular BSSAP,RANAP/MAP. I have done Integrations with E/// MSC/BSC (TD/BSC)/RNC, Telepins (MFS), Mavenir's (EIR) and other Vendors.

71% Job Success
$12.22 /hr
5,679 hours