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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,322 Customer service projects are completed every quarter on Upwork.

1,322

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: August 1, 2015
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  1. Christa Ashford

    Christa Ashford

    US Veteran with administrative and customer service skills.

    United States - Tests: 5

    My long-term goals are to become part of a team where I can further my career while helping others. I am qualified for a administration position because I have been educated in billing, office administrative duties which involves answering phones, and filing papers. I am working towards my certifications in Billing and Coding, CMAS, and Electronic Health records specialist with an Associates degree in Applied Science degree in Medical Administration. I am computer literate in Microsoft & Excel, ability to deal professionally with customers and staff, ability to multi-task and manage deadlines, ability to prioritize, organize, troubleshoot and problem solve, effective analytical, oral, written communication and organizational skills and the ability to work well with others in a professional team oriented work environment.

    $15.56 /hr
    0 hours
    0.00
  2. Vincent Anthony Cabe

    Vincent Anthony Cabe

    Travel Agent / Senior Reservation Officer / Sales Executive

    Philippines - Tests: 2

    I know how to use GDS like Abacus and Amadeus but willing to learn other types of GDS. I also do Sales and Marketing works. My experience in Tourism Industry for 4 years, I book international and domestic tickets, hotels & tours. Through my experience, I'm confident that I can help your company to establish more and grow higher. Also in 4 years in computer works, I learn also the basics in IT works like installing software program, computer troubleshooting, deleting viruses, etc. And my typing skill also fast. Hope you can hire me in your prestigious company and I'm very willing to be part of the team.

    $7.78 /hr
    0 hours
    0.00
  3. Deb Snyder

    Deb Snyder

    Award winning author, editor, claims and customer service specialist

    United States - Tests: 2 - Portfolio: 1

    I have over 30 years in customer service with vast experience training, teaching, and demonstrating effective communication. I am a solid team player who can support both internal and external customers. As an award winning author of four books, I bring knowledge of all aspects of the publishing process from proposal to published work to marketing and media. My books, magazine articles, and blog posts on business, parenting and personal development have been published worldwide. I hold a BA in Communication and a Masters and Doctorate in Philosophy. I am proficient in numerous computer programs and applications and can use my skills to help your company soar.

    $27.78 /hr
    0 hours
    0.00
  4. Janice W.

    Janice W.

    Virtual Assistant & Personal Assistant expert Data Entry Specialist

    India - Portfolio: 1

    I have 7 Years working experience as a VA and i work with my clients using collaborative methods to ensure long-term relationships, as well as guarantee complete satisfaction for the client. This proposal will also outline every aspect of the transition from the benefits you will receive to the detailed description of how the work will be performed. CORE COMPETENCIES Highly accomplished professional with diverse experience poised to transition to virtual assistance for business owners and individuals. Offer outstanding administrative and project management skills. Exceptionally well organized, efficient and disciplined. Excel at multi-tasking and time management. Possess well-developed interpersonal skills. Business administration expertise. Strong coordination skills to work with management, cross-functional teams and vendors/clients in the execution of daily tasks. Exceptional team leader with strong ability to generate and maintain records, oversee projects, keep team on track and meet deadlines. Versatile in many computer operating systems and programs. Excellent written/verbal communication skills. Tenacious problem solver, including but not limited to computer issues and technical difficulties. KEY SKILLS Data management Web research Calendar management Office procedures Data Entry Travel Management Customer service Email Marketing Spreadsheet Social Media Real Estate Data mining SOFTWARE PROPHICIENCY MS Office (Word, Excel, PowerPoint and Outlook) Please note, if your requirements are not listed in my skills, please ask. CAREER CONTOUR Freelance Virtual Assistant/Personal Secretary March 2008 to Present Present Client/Role Business/Client: Pittsburgh.BusinessCalendar.Org, Entrepreneur, Business Coach, Speaker, Author, Licensing the Intellectual Property of Successful Businesses. Role: Personal secretary of the business owner and Admin for their Pittsburg, Washington and Columbus Business. Previous and Other Present Clients: Snelling Consultancy, LittleHoney.com, Raab Associates etc.. Charges As we offer a wide range of services, rates are agreed on an individual basis. Please contact me to discuss your requirements.No additional charges. Should you have any questions relating to this proposal, please do not hesitate to contact me on Skype: bijoykuttappan or email: va.gopika@gmail.com

    $4.00 /hr
    0 hours
    0.00
  5. Alisha Benson

    Alisha Benson

    Highly Experienced Administration Assistant

    Australia - Tests: 2 - Portfolio: 1

    I am an Australian based Virtual Assistant who specialises in telephone support, virtual reception, debt collection and general business support. With extensive experience in the telesales/debt collection areas, I assist businesses through marketing their products via telephone and assisting with debt collection - leaving them to focus on their customers needs. I have excellent verbal and written communication skills with an eye for detail. Edit Service Description I work closely with my clients to ensure their business needs are met - from assisting with outbound telephone scripts to ensuring accurate call lists and providing meticulous call notes. Virtual reception: I answer calls professionally and with empathy where required, and take detailed messages to ensure each clients' needs are met. I also book diary/ calender appointments accurately to meet the requirements of both patients and health professionals. Debt Collection: I work collaboratively with client to gain an understanding of the outcomes what they need to achieve in relation to debt collection. I then liaise with debtors to achieve the mutually desired outcome for both parties.

    $33.00 /hr
    0 hours
    0.00
  6. Shayla Bailey

    Shayla Bailey

    Virtual/Personal Assistant

    United States - Tests: 1

    As a Virtual Assistant I believe that exceptional customer care is the key to any successful business or career and will create lasting relationships. I take pride in providing my clients with the upmost respect and diligence. My expertise encompasses many years experience as a virtual assistant. I have worked for elite private clients and also Fancy Hands. My skills include web research, transcription, translation, data entry, blog post, PR and SEO;,etc You need it, I can have it done.

    $15.00 /hr
    0 hours
    0.00
  7. Clarenz Abeleda

    Clarenz Abeleda

    Sales Supervisor with Customer Service and Technical Experience

    Philippines - Tests: 6

    Dedicated and self motivated individual offering a solid background in sales and quality customer management. Good communication, organization and multi-tasking skills. Work well both independently and as a contributing member of a team. Proficient in Windows, Microsoft Office Suite (Word, PowerPoint, Excel) and has very wide knowledge with the Internet. Experienced in the field of Finance as an Underwriter and Credit Analyst.

    $4.50 /hr
    0 hours
    0.00
  8. Keshia Hazel

    Keshia Hazel

    Value experience and accepts responsibility

    Jamaica - Tests: 2

    This is not only a fine opportunity, but this position is where my qualification can make a difference. I have gained experience and knowledge in the following areas such as Administrative Assistant; Customer Care Service Representative; Human Resource Clerk, Payroll Clerk and an Assistant to the Secretary. These experiences have honed my skills to produce admirable and professional work. You will find that I adapt easily and posses the capacity to execute core duties and I want to contribute my best being a part of this programme as it grows.

    $3.67 /hr
    0 hours
    0.00
  9. Hamza Ali Khan

    Hamza Ali Khan

    Callcenter, Lead Generation, & Customer services expert

    Pakistan - Tests: 2

    A savvy professional having more than 8 years of management and operational work experience in leading national & international call centers with expertise in Telemarketing, Business process outsourcing/offshoring, Customers Services/Retention, Direct Sales & Marketing, Contact center training and development. Client Relationship Management & HR management. While also experienced at handling multiple tasks & projects simultaneously.

    $6.67 /hr
    0 hours
    0.00