Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 2,196 Customer service projects are completed every quarter on Upwork.

2,196

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: May 1, 2015
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  1. Kara Avoletta

    Kara Avoletta

    Administrative/Clerical Work

    United States - Last active: 1 month ago - Tests: 1

    I am looking for part time admin/clerical work. I am a very reliable worker, and work hard. I have experience in office work. I am familiar with Microsoft office and I am looking to also learn knew things to further my career. I can type 50-60 wpm with very little errors. I am good on a computer, I can teach myself a lot of new things if I need to do so and I am motivated.

    $20.00 /hr
    25 hours
    4.00
  2. Liliana Vasile

    Liliana Vasile

    Office and Company Support Management

    Romania - Last active: 2 days ago - Tests: 3

    Aptitudes: High ability to adapt to new rules and a new team, willingness to learn and teach, talent for organizing, project oriented personality, versatility in sales pitches depending on product to be sold and client interests. Trustworthy and punctual, organized and task oriented person, problem solving capabilities. Languages: Romanian, mother tongue. Fluent in English written and spoken. Satisfactorily proficient in French, written and spoken. Learning Norwegian. Computer: High ability to learn new programs. Proficient in Word, Excel, PowerPoint, Outlook. Corel, Photoshop – beginner level. Internet navigation and research, various software programs - Xero, Wrike, data bases implementation.

    $8.89 /hr
    1,542 hours
    4.79
  3. Marius vicol C.

    Marius vicol C.

    Customer Service/Network Support

    Romania - Last active: 1 day ago - Tests: 5 - Portfolio: 1

    I have a huge experience on internet issues, pppoe, tcp/ip, dhcp and different OS. Same time i have 7 years of experience in Customer Service and Networking and in all this time I have satisfied the clients with my skills. My straights skills are: punctuality (I was late one time in 7 years because a car crash), ambition, requirement, working in stress, work in team, best result, customer satisfaction, best quality, optimum results and in the same time technical skills in Windows XP, Vista, 7, 8, 10, MAC OS and MAC OSX are my duties that I have to excel day by day.

    $8.00 /hr
    281 hours
    5.00
  4. Kima S.

    Kima S.

    Marketing Professional, HubSpot Certified Inbound Marketer

    Armenia - Last active: 7 days ago - Tests: 8 - Portfolio: 5

    Marketing professional with excellent analytic, communication and interpersonal skills. Solid practical experience of more than 3 years in inbound marketing, business consulting, market research and also 6 years of marketing education in Jean Moulin Lyon 3 with honor diploma. Specialties: • Market research and diagnostic • Social marketing (implementation, follow-up and feedback) • Local and international market research • New product/service research • Marketing and Business plans

    $5.00 /hr
    94 hours
    4.88
  5. Shelly-Ann O'Neil

    Shelly-Ann O'Neil

    Live Chat Customer Support Representative

    Trinidad and Tobago - Last active: 1 month ago - Tests: 14 - Portfolio: 1

    Hello! I am a technologically-savvy professional, eager and willing to cater to your every administrative needs on a long-term, part-time basis. I am proficient in such Microsoft Office modules as Word, Excel, and PowerPoint. I also enjoy data entry using WordPress and HTML tags. I also possess an eloquence in both written and verbal communication which you simply cannot ignore. In addition to seeking ways to improve my current office skills, I also intend to expand my abilities to include customer support, primarily in the area of live chat support. I am confident that this will help me to better serve a wider customer base. I therefore assure you quality, efficiency and utmost professionalism in my output to you or your business. Should you consider me, I guarantee that your jobs will be handled with the highest level of confidentiality and care. For prompt communication: Skype, WhatsApp, Gmail, oDesk For file transfers: Dropbox, Google Drive, Gmail

    $13.33 /hr
    221 hours
    4.70
  6. Carlo Jay Otaw

    Carlo Jay Otaw

    Rockstar VA - Experienced and Constantly Learning

    Philippines - Last active: 1 day ago - Tests: 11 - Portfolio: 5

    A Professional Licensed Teacher specializing in English who is an expert in Outbound Sales Campaigns. Also, I have worked as an HR and Virtual Assistant. I do have formal training with Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Publisher in school. Moreover, I also have background with Adobe Photoshop and Windows MovieMaker. I enjoy editing photos and creating videos. I have a lot of experience with the internet and I believe that my skills and knowledge with this can be a valuable contribution to any internet-related tasks. I am looking forward to work with you someday!

    $5.56 /hr
    12,763 hours
    4.95
  7. Md.Onik Hassan

    Md.Onik Hassan

    Expert Customer Support Executive/ Data Miner/ Virtual Assistant

    Bangladesh - Last active: 3 days ago - Tests: 4 - Portfolio: 1

    My 5+ years of experience in Customer service industry has made me skilled & capable to deliver accurate & top notch service to my clients. My aim is to seek opportunities that will enable me to prove myself as a true asset & reliable partner towards accomplishing my clients goals under very challenging circumstances like wide range of budgets & time schedules. Currently I am working for A Canadian online drug store as a support manager since 2011 to as of now. My Job role is to receive customers calls & reply to their emails in order to address issues related to deliveries, refund, & medication satisfaction. Besides this, I previously worked for Merchant Cash & Capital, North American power supplies, & few other telemarketing campaigns for 2.5 years. To summaries everything in short my years of experience are many but my target is one: utmost customer satisfaction at effective cost.

    $11.11 /hr
    295 hours
    4.70
  8. Kamalanathan V

    Kamalanathan V

    Virtual Assistant/Telemarketer/Appointment-Setter/Lead Generator

    India - Last active: 2 days ago - Tests: 8 - Portfolio: 9

    Dear Clients, If you are looking for someone who is detail-oriented, can meet deadlines, someone who can work under minimum supervision, someone who proofreads his work, has the ear for instructions and keen eye for details, someone who is hardworking and dedicated to every task assigned to him, well, look no more for your long search is over. Here what I can offer: ✔I can type 70-80 words per minute. ✔I am a professional transcriptional. ✔Provide or scrape 100% verified Data & Leads ✔I practice excellent customer service to ensure customer satisfaction and first call resolution. ✔I have vast knowledge and experience in data entry. ✔I have worked as a hiring associate for a company ✔Can create fill able forms using MS Word for legal documents, contracts, etc. ✔I have several project experiences in doing web researches (admin tasks). ✔I have done captioning/subtitling for videos in YouTube. ✔I can understand various types of accents. ✔I am a reliable Virtual Assistant. ✔I am internet savvy and is proficient in different search engines, social network sites and many more. ✔I have good English communication skills. ✔I have excellent interpersonal skills (I can work with clients from different parts of the world) In addition, I will always make sure that I am giving my 100% best in every work that will be entrusted to me to be able to produce an outcome that will meet my clients standards. Thank you.

    $6.67 /hr
    2,783 hours
    4.70
  9. Prince M.

    Prince M.

    Recruiter/ Researcher/ Linkedin/ Sourcer/ SEO/ VA/ Project Managment

    India - Last active: 1 day ago - Tests: 3 - Portfolio: 3

    I am a result-driven Recruitment Professional with work equity of 4+ years including in the areas of IT/Non- IT Recruitment, Selection, Resourcing, Manpower Planning & Allocations and other HR and administrative activities. Also, I have experience in dealing with Web Research, data research, data mining Projects. At the same time i had worked in customer service/support which includes voice, email and Chat support. I have got experience in SEO , On page seo, off page seo, SEO Strategy, SEO Analysis, SEO Search Engine Optimization, SEO Marketing, SEO Expert, SEO Consultant for USA, UK, Germany, France , Canada Customers, SEO Campaigns, Yahoo SEO, MSN SEO, Website SEO. Also I have good knowledge of wordpress. My mission: To maintain a good brand image. My vision: To be very successful market leader. My aim is to be one of the online professional, providing an excellent quality of work, Follow Time frame. I always believe in building business for my clients not only back-links and rankings. Management work Experience. I also had worked as Project Manager for CodeIntel LLC. Reno, NV,USA (A US based Agency). Also currently i am working as Project Manager for One9Nitenty Social Media Marketing Agency based at Singapore and handling multiple projects. Specialties:An excellent team with highly innovative and creative, out of box ideas, with an attitude of never say no, a great power of influencing and convincing others, finish the task before the deadlines. Following are my expertise in Project Management. -- Website Management -- Content Management -- Social Media Management -- Task Allocation -- Resource Management -- Website Design Concepts -- Traffic and sales tracking

    $4.44 /hr
    1,361 hours
    5.00
  10. Feliciano III Navales

    Feliciano III Navales

    Lead Generation and Appointment Setting Superstar

    Philippines - Last active: 8 days ago - Tests: 6 - Portfolio: 2

    I have more than 5 years of experience in telemarketing, particularly in appointment setting and lead generation. I am also proficient in market research, surveys, data entry, customer service and virtual assistance. I have supported different verticals from IT, real estate, education, medical, financial and other business services from US, Canada, UK, Australia and the Asia Pacific. I am a hard working and dependable contractor who is eager to help any client who needs assistance in any project that requires efficiency and quality output. My goal is to exceed customer satisfaction.

    $7.78 /hr
    2,384 hours
    4.66