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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,403 Customer service projects are completed every quarter on Upwork.

1,403

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: July 1, 2015
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  1. Lani A.

    Lani A. Agency Contractor

    Sales & Marketing Expert, Customer Service Pro, Data Entry, Virtual A.

    Philippines - Last active: 12 days ago - Tests: 4

    After 4 years of call center experience I have developed a wide range of customer service interactions. I'm seeking opportunities to further enhance reasoning, decision making and closing skills. I Offer excellent skills in Advertising, Email Marketing, Social Media Marketing, Public Relations, Telemarketing & Telesales, Market Research & Surveys, Sales & Lead Generation, Appointment Set up and Other Sales & Marketing skills. I also have a strong customer service orientation which will provide the services needed for you or your business.

    Associated with: TELL Philippines

    $3.33 /hr
    15 hours
    0.00
  2. Monica P.

    Monica P.

    Sales & Marketing Expert with experience in customer service

    Canada - Last active: 10/03/2014 - Tests: 4

    I offer over 14 years of Marketing experience as I have worked variety of positions that have given me valuable expertise for many positions advertised here in O-desk. What I have to offer includes but not limited to: Over 10 years of experience in customer service and territory management, sales, accounts receivable, accounts payable, basic accounting, marketing, account management, inventory management, billing, invoicing, quoting, general inquiries, supervision, and various office duties. Over 10 years of experience in MS Office products: PowerPoint, Excel, FrontPage, Access, Publisher and Word, Corel Word Perfect, keyboarding skills 55 wpm, also familiar with Internet web publishing, MOVEX, ACCPAC and Terminal System computer software, Paint Shop Pro, basic computer trouble shooting. Extremely familiar with exporting regulations, laws, and paperwork required, with a strong background in the Latin American customs regulations and protocols. Familiarity with medical service industry, field and language/terminology. Experienced in direct sales, training and management through managing a business. Experience in office procedures, financial reports, banking, scheduling, filling and other office operations. Able to coordinate training sessions on a variety of topics. IE Cold calling, telephone sales, overcoming objections. Experience in event coordination and promotions using various media sources. Speak and write Spanish and English fluently.

    $17.00 /hr
    2 hours
    0.00
  3. Jennifer I.

    Jennifer I.

    Top Notch Sales Professional

    Philippines - Last active: 18 hours ago - Tests: 8

    I'm a seasoned young professional equipt with extensive experience in all aspects of Sales and Customer Service. I'm that irresistible combination of aggressive, likeable, relentlessly positive, and fearless. I am a proven expert in cold calling may it be warm or cold. I have been in the BPO industry for over 5 years and handled numerous accounts from B2B, B2C, Appointment Setting, Lead Generation, Financial, Up selling, Cross Selling, Order Processing, Telemarketing and Closing for customers in the UK, USA, Canada, Europe, Australia, Malaysia and Singapore. I have received multiple recognitions and commendations from the clients, upper management down to my colleagues for exceeding quotas and providing more than what is expected. My calls were even used as a training tool to help improve sales. I also share strategies on how to be an effective sales agent. I was assigned as the Assistant Team Manager. I do call monitoring and coaching. I have also been the head for confirmation and fallback. My skills and interest combined with this history of getting results, make me valuable. I have the ability to set priorities, identify problems and use my experience and energy to solve them. My customer service skills is second to none. So if you are looking for dedicated to excellence and with high level of integrity. You are on the right page of profile.

    $13.89 /hr
    1,515 hours
    4.94
  4. Michelle Mangaoang

    Michelle Mangaoang

    Customer Service Representative | VA | Web Researcher

    Philippines - Last active: 18 hours ago - Tests: 10 - Portfolio: 2

    I have worked as a customer service representative for over 4 years in which I had the privilege to deal with Australian clients. Working for back office, my job role is to process phone connections and make sure to email or call clients when needed. I am knowledgeable in Microsoft office applications. I am competent when it comes to customer service and administrative jobs.

    $3.89 /hr
    1,748 hours
    5.00
  5. Stacy V.

    Stacy V.

    EVP - Enterprise Consultant

    United States - Last active: 2 days ago - Portfolio: 23

    My diverse background totals nearly 15 years of professional experience and includes office management and administration with certifications in the Healthcare industry, and marketing in almost every capacity from database development to closing the complex sale. Adept at understanding new concepts and quickly applying marketing strategies designed to effectively communicate my clients’ message to their target audience. From adjustable beds to six figure software solutions, I have driven demand in business to consumer, business to business and enterprise marketing focused roles. Skilled at executing effective management and performance for a multitude of marketing campaigns and channels. I thrive in fast-paced, dynamic environment with emphasis on consultative selling. My strengths are heightened in enterprise technology, consistently delivering successful marketing outcomes to fuel sales and drive growth.

    $40.00 /hr
    839 hours
    4.24
  6. Momer D.

    Momer D.

    Customer Service / Technical Support Representative / Recruiter

    Philippines - Last active: 5 days ago - Tests: 12

    I have endured in the BPO industry for more than10 years. I have ample knowledge and skill with customer service and technical support issues over the phone, through chat, and email. I believe I have due competence in communicating with clients in the most appropriate manner and I would love to continue working in a similar environment and to increment more experience for continuous progress and stable work.

    $7.78 /hr
    2,366 hours
    5.00
  7. Mathew G.

    Mathew G.

    Experienced Customer Support & Core Network Implementation Engineer

    Kenya - Last active: 14 days ago - Tests: 5

    I am Young focused and hardworking person a holder of Bachelor of Science in Computer Engineering with 5000+ Odesk working hours in Customer and Technical Support in great online software companies and video design Integrations. I have Over 6 Cumulative years in as Customer/Technical support having worked in ISP based on VSAT Communication (KU-band and C-Band of Various Dish Capacities), Hub/NOC Planning & Design, Monitoring for (iDirect, Hughes & NewTec) using Various Management & Monitoring Software (Hughes NMS, iMonitor, NewTec, Packeteer etc) based in ISP’s NMC and Customer Support Departments. In Mobile Telecommunication Experience as a Core Network Integration Engineer for Multinational Telecommunication Vendor (Huawei) CS Products (MSOFTX300/UMG8900/HSS/HLR 9860). Also worked before in same vendor as Solution Architect/Pres-sales Engineer (for CS/PS & Carrier Software Products and Solutions) and as Core Network CS Engineer involved in Core Network Planning, Design and Implementation. I have great work experience in Internet Protocols (SS7 / SIGTRAN/MAP / CAP/ TCAP / CAMEL) , 3GPP CN standards and protocols and in particular BSSAP,RANAP/MAP. I have done Integrations with E/// MSC/BSC (TD/BSC)/RNC, Telepins (MFS), Mavenir's (EIR) and other Vendors.

    $16.67 /hr
    5,679 hours
    4.68
  8. Tina D.

    Tina D.

    Experienced and Proven Professional

    United States - Last active: 1 day ago - Portfolio: 40

    My 20+ years of experience in professional roles (HR, Accounting, Mktg, Recruiting, Admin, people & website mgmt) gives you an exceptionally qualified candidate with way above average communication, technology, client management, project management, marketing and administrative skills. Have been referred to as McGyver because I will figure it out and get it done! Any time you spend reviewing my qualifications for your role will be time well spent! I have been involved in projects involving administrative, marketing, accounting, human resource and recruiting roles. Multiple accomplishments in project management, business building, admin and working with multiple industries virtually. Ability to remain calm in stressful situations, making marketing collateral that attracts attention and getting the projects completed on time and on budget. My ability to communicate with a diverse group of clients and companies allows me to give you an exceptional deliverable.

    $27.00 /hr
    2,265 hours
    5.00
  9. Elicia T.

    Elicia T.

    Experienced in Lead Generation and Telemarketing

    United States - Last active: 2 days ago - Tests: 1 - Portfolio: 1

    I have over 10 years of experience in telemarketing and lead generation. I also have over 5 years of experience in management, quality control and supervision. I do have the ability and update your contact list in real time. I would love to be able to show you how I can increase your business!

    $22.22 /hr
    11,075 hours
    4.81
  10. Marius vicol C.

    Marius vicol C.

    Customer Service/Network Support

    Romania - Last active: 8 days ago - Tests: 5 - Portfolio: 1

    I have a huge experience on internet issues, pppoe, tcp/ip, dhcp and different OS. Same time i have 7 years of experience in Customer Service and Networking and in all this time I have satisfied the clients with my skills. My straights skills are: punctuality (I was late one time in 7 years because a car crash), ambition, requirement, working in stress, work in team, best result, customer satisfaction, best quality, optimum results and in the same time technical skills in Windows XP, Vista, 7, 8, 10, MAC OS and MAC OSX are my duties that I have to excel day by day.

    $8.00 /hr
    455 hours
    5.00