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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,238 Customer service projects are completed every quarter on Upwork.

1,238

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.68.

4.68
Last updated: September 1, 2015
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  1. Gaurav Singh

    Gaurav Singh

    Experienced Customer Service/Marketing/Sales/ Professional

    India - Tests: 5

    My name is Gaurav Singh. I am 27 yrs old. I am very enthusiastic person and a team player. I have worked with companies like IBM and EXPEDIA. I have expertise in customer Relations, customer Support, Marketing, lead generation on LinkedIn and appointment setting.

    $10.00 /hr
    1,485 hours
    0.00
  2. Jackiya T.

    Jackiya T.

    Virtual Assistant /Customer Service /Social Media

    Kenya - Tests: 1 - Portfolio: 1

    Am a highly motivated, efficient, dedicated and timely person who is ready to deliver satisfactory results for you. Am experienced in customer service,handling clients in a friendly yet professional manner, Internet Research and Office admin. Your business is my top priority and with my skills i believe i will be a great addition member to your business. Am a quick learner, flexible and honest. Well versed with computer skills. Able to speak and write well in English language. Entrust me with your work and get quality service at the highest level.

    $8.00 /hr
    1,901 hours
    4.40
  3. Yurii M.

    Yurii M.

    Advanced E-marketer and Virtual Assistant

    Ukraine - Portfolio: 3

    Over the last 2 years of my freelance professional experience I have successfully conducted plenty of email marketing campaigns for different kinds of businesses (recruiting companies, e-shops, decal printing company etc). I also conducted a substantial amount of market researches and completed admin support jobs for my clients. I mainly specialize in e-mail and internet marketing, data handling, database building, web scraping, admin support, market researches, and SMM. I am looking forward to working with you and assisting in growing your business.

    $5.00 /hr
    1,387 hours
    5.00
  4. Nadun Peiris

    Nadun Peiris

    SEO Specialist, Web Designer & Virtual Admin

    Sri Lanka - Portfolio: 4

    I am looking to bring my well-honed professional skills in SEO, Web Designing, WordPress, Magento, Joomla, IT, Internet Researching, Graphic Designing, Data Entry (MS, Word, MS Excel, Access, Citrix, Synergy), CRM Systems, Magento/Joomla shopping cart listing, Customer Service and client-focused online, oral, back office supervision and interpersonal communication skills internally to succeed in any related task posted in Elance. Having more than 10 years of experience working as a Back Office & Front Line supervisor of one of the top 10 multinational company in South Asia. A great successful one year service at Elance with TOP client reviews. Please refer SERVICE DESCRIPTION.

    $5.00 /hr
    7,303 hours
    4.99
  5. Mathew G.

    Mathew G.

    Experienced Customer Support & Core Network Implementation Engineer

    Kenya - Tests: 5

    I am Young focused and hardworking person a holder of Bachelor of Science in Computer Engineering with 5000+ Odesk working hours in Customer and Technical Support in great online software companies and video design Integrations. I have Over 6 Cumulative years in as Customer/Technical support having worked in ISP based on VSAT Communication (KU-band and C-Band of Various Dish Capacities), Hub/NOC Planning & Design, Monitoring for (iDirect, Hughes & NewTec) using Various Management & Monitoring Software (Hughes NMS, iMonitor, NewTec, Packeteer etc) based in ISP’s NMC and Customer Support Departments. In Mobile Telecommunication Experience as a Core Network Integration Engineer for Multinational Telecommunication Vendor (Huawei) CS Products (MSOFTX300/UMG8900/HSS/HLR 9860). Also worked before in same vendor as Solution Architect/Pres-sales Engineer (for CS/PS & Carrier Software Products and Solutions) and as Core Network CS Engineer involved in Core Network Planning, Design and Implementation. I have great work experience in Internet Protocols (SS7 / SIGTRAN/MAP / CAP/ TCAP / CAMEL) , 3GPP CN standards and protocols and in particular BSSAP,RANAP/MAP. I have done Integrations with E/// MSC/BSC (TD/BSC)/RNC, Telepins (MFS), Mavenir's (EIR) and other Vendors.

    $12.22 /hr
    5,679 hours
    4.68
  6. Stacey T.

    Stacey T.

    Let ME help YOU GROW your business!

    United States - Tests: 1 - Portfolio: 7

    An experienced and professional Virtual Assistant providing an array of business services, superior quality work ethics, exceptional customer service and above average ability to work independently with little direction. Detail oriented, highly organized and able to work with multiple levels of tasks and meet strict deadlines. My job is to make your life easier by integrating reasoning skills and critical thinking to provide you with the best possible service experience for all projects, big and small. Dependable, professional, resourceful, creative, organized, very detail oriented, critical thinker and super friendly. Consistently ranked above top 35 within Elance with 5 star rating and over 2000 hours logged

    $27.00 /hr
    3,681 hours
    4.88
  7. Patricia Mae Villa

    Patricia Mae Villa

    Customer Service Rep./Live Chat Support

    Philippines - Tests: 8 - Portfolio: 7

    A hard working and reliable person, with more than 6 years of working experience, a fast learner, with experience in various administrative tasks and microsoft word,power point and excel application. Hobbies include watching movies and cooking. I also love watching TV series like CSI and GOT.

    $6.67 /hr
    5,074 hours
    4.94
  8. Maria Querina Pagsolingan

    Maria Querina Pagsolingan Agency Contractor

    Appointment Setter, VA, Researcher and Customer Service

    Philippines - Tests: 5 - Portfolio: 4

    To secure a position where by hard work, dedication and the ability to acquire new skills will advantage any company I work for. As you will note my work history is thoroughly outlined in my profile, I worked in a call center industry for 7 years. I have been through all LOBs or line of businesses: Sales, Customer Service, Quality Associate, Technical Support and Credit and Collections back office. I worked from home as an Appointment Setter and Outbound Caller and Researcher for Marketing Campaigns and Customer Service Associate (phone, email, chat and order processing) through oDesk. I'm currently working as an Appointment Setter. I always enjoy a challenge and work hard to attain my goals. I am confident that I can bring effective skills and qualifications and would welcome the opportunity to gain more knowledge.

    Associated with: 3D e-Solutions

    $7.78 /hr
    5,083 hours
    5.00
  9. Alex Wilson

    Alex Wilson

    Project and Task Management App, QuickBase, Database, SugarCRM Expert

    United States - Tests: 17 - Portfolio: 5

    About Me Over the past ten years I have done a very large amount of development with Access, PHP, MySQL, AJAX, and CSS including e-business solutions, task and project management applications, ERP Projects, robust database applications, and fully functional e-commerce websites. I am also skilled in desktop application development using Visual Studio, Java, and C++. My greatest skill is being able to create fully-functional database-driven solutions (web or offline) from start to finish independently and punctually. My goal is to design and create successful, attractive, and functional websites, web applications, databases, and desktop applications for you or your business. I have a wide variety of secondary skills as well. I am capable at Japanese, graphic design, and user experience. Why you want to hire me There are a lot of programmers out there that cost less per hour than me. But there is something I can give you that they can't: Assurance. Assurance that you will end up with a quality product that will stand the test of time. I'm so confident in that statement that I will do all standard maintenance on your project for free.

    $33.33 /hr
    1,356 hours
    3.78