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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,322 Customer service projects are completed every quarter on Upwork.

1,322

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: August 1, 2015
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  1. Gaurav Singh

    Gaurav Singh

    Experienced Customer Service/Marketing/Sales/ Professional

    India - Last active: 1 day ago - Tests: 5

    My name is Gaurav Singh. I am 27 yrs old. I am very enthusiastic person and a team player. I have worked with companies like IBM and EXPEDIA. I have expertise in customer Relations, customer Support, Marketing, lead generation on LinkedIn and appointment setting.

    $10.00 /hr
    1,452 hours
    0.00
  2. Michelle Mangaoang

    Michelle Mangaoang

    Customer Service Representative | VA | Web Researcher

    Philippines - Last active: 1 day ago - Tests: 10 - Portfolio: 2

    I have worked as a customer service representative for over 4 years in which I had the privilege to deal with Australian clients. Working for back office, my job role is to process phone connections and make sure to email or call clients when needed. I am knowledgeable in Microsoft office applications. I am competent when it comes to customer service and administrative jobs.

    $3.89 /hr
    1,927 hours
    5.00
  3. Mathew G.

    Mathew G.

    Experienced Customer Support & Core Network Implementation Engineer

    Kenya - Last active: 11 days ago - Tests: 5

    I am Young focused and hardworking person a holder of Bachelor of Science in Computer Engineering with 5000+ Odesk working hours in Customer and Technical Support in great online software companies and video design Integrations. I have Over 6 Cumulative years in as Customer/Technical support having worked in ISP based on VSAT Communication (KU-band and C-Band of Various Dish Capacities), Hub/NOC Planning & Design, Monitoring for (iDirect, Hughes & NewTec) using Various Management & Monitoring Software (Hughes NMS, iMonitor, NewTec, Packeteer etc) based in ISP’s NMC and Customer Support Departments. In Mobile Telecommunication Experience as a Core Network Integration Engineer for Multinational Telecommunication Vendor (Huawei) CS Products (MSOFTX300/UMG8900/HSS/HLR 9860). Also worked before in same vendor as Solution Architect/Pres-sales Engineer (for CS/PS & Carrier Software Products and Solutions) and as Core Network CS Engineer involved in Core Network Planning, Design and Implementation. I have great work experience in Internet Protocols (SS7 / SIGTRAN/MAP / CAP/ TCAP / CAMEL) , 3GPP CN standards and protocols and in particular BSSAP,RANAP/MAP. I have done Integrations with E/// MSC/BSC (TD/BSC)/RNC, Telepins (MFS), Mavenir's (EIR) and other Vendors.

    $12.22 /hr
    5,679 hours
    4.68
  4. Monshiar Villarta

    Monshiar Villarta Agency Contractor

    Customer Services Manager | Helpdesk Analyst | Affiliate Manager

    Philippines - Last active: 1 day ago - Tests: 22 - Portfolio: 7

    My goal in life: is to take advantage of every task assigned to me and make it rock and roll! Boosted by six years of customer service, sales and technical support experience I will make sure that you and your customers get that result you're always looking for if not exceeding your expectations. For the previous 6 years at work, I have developed skills that keep me ahead of the status quo. I am a tech support guy by trade but is versatile enough to handle administrative tasks, transcription, even creating blogs and articles. Focus on the job at hand, spongelike quality of absorbing info, persistence and ultimately overall understanding and comprehension of the assigned tasks are my strongest qualities. Communication and execution will be at a breeze when we work together. Hope to rock your world soon! Services offered: -Team Management -Quality Assurance -Social Media and Affiliate Marketing -Customer service expertise (Phone, Chat, Email) -Chat sales expert -Zendesk and Cpanel expertise -Expert affiliate management -High level of research capability and data entry -Google docs, Skype, Email correspondence mastery -Shareasale, Avangate expertise -Team management -Reports analytics -Business process development -Marketing strategist -Forum posting -Live chat expertise (Snapngage, Ngenera etc) -65 words per minute / 95-100% accuracy typing speed -Email blast, email marketing campaign (with database) -Campaignmonitor expertise -Jira, Pivotaltracker, Trello mastery -Adobe Photoshop and Premiere

    Associated with: Klaudeville

    $10.00 /hr
    7,547 hours
    4.76
  5. shamim miah

    shamim miah

    Admin Expert and Virtual Assistant

    Bangladesh - Last active: 1 day ago - Tests: 1 - Portfolio: 3

    I've trained myself in online marketing and administrative work since 2009 and worked for various clients over the time. I understand what is needed to be a successful worker and how to build a long term relation with a client. If you are looking for someone with research knowledge, I can be your best choice with expertise in using different search tricks and existing resources. Thanks you for looking at my profile and look forward to work with you.

    $5.00 /hr
    1,128 hours
    3.47
  6. Glenn T.

    Glenn T.

    Customer Service Specialist,Telemarketer, Lead Generation, Data Mining

    Philippines - Last active: 1 day ago - Tests: 2

    With more than 8 years of experience in customer service, I'm confident in my skills to find better solution to any challenges. I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. Detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written.

    $5.56 /hr
    1,042 hours
    0.00
  7. Alex Wilson

    Alex Wilson

    Project and Task Management App, QuickBase, Database, SugarCRM Expert

    United States - Last active: 8 days ago - Tests: 17 - Portfolio: 5

    About Me Over the past ten years I have done a very large amount of development with Access, PHP, MySQL, AJAX, and CSS including e-business solutions, task and project management applications, ERP Projects, robust database applications, and fully functional e-commerce websites. I am also skilled in desktop application development using Visual Studio, Java, and C++. My greatest skill is being able to create fully-functional database-driven solutions (web or offline) from start to finish independently and punctually. My goal is to design and create successful, attractive, and functional websites, web applications, databases, and desktop applications for you or your business. I have a wide variety of secondary skills as well. I am capable at Japanese, graphic design, and user experience. Why you want to hire me There are a lot of programmers out there that cost less per hour than me. But there is something I can give you that they can't: Assurance. Assurance that you will end up with a quality product that will stand the test of time. I'm so confident in that statement that I will do all standard maintenance on your project for free.

    $33.33 /hr
    1,356 hours
    3.78
  8. Lea B.

    Lea B.

    Call Center Pro - TeleSales/Customer Service/Collections Specialist

    Philippines - Last active: 1 day ago - Tests: 5

    I have been working in the BPO Industry for almost 9 years now and I have extensive set of exceptional skills from telemarketing, customer service, lead generation, appointment setting, email correspondence, recruitment, collections, etc. I am a goal-oriented, self motivated person who consistently works with efficiency and quality.

    $6.67 /hr
    3,610 hours
    3.28
  9. Andre Bookal

    Andre Bookal

    Business Administration Specialist, Web Researcher & Data Analyst

    Jamaica - Last active: 1 day ago - Tests: 30 - Portfolio: 5

    My sole professional objective is to WOW you my client through my ability to get the job done proficiently and then some, thus creating real value and competitive advantage for your business! Simply put, my efforts must impact your bottom line positively!!! I am: an experienced, qualified, tried, tested and proven performer whose: skill-sets, competence, work ethic, attitude and commitment levels are secondary to none! A must have for your team's Business Administrative needs!! I bring to the table, online Business Administrative experiences gained via oDesk. Executing fixed contracts for my clients in conjunction with hourly contracts that’s currently, just in excess of 1,400 hours (and counting). I have to date received on oDesk an average feedback score of 4.99 out of 5 (99.8%). Also, my fifteen years of solid corporate experience in Business Administration has seen me garnered great expertise and proficiency in areas such as: Customer Service, Accounting, Marketing & Research, Sales, Mortgage Financing & Collections, and general administrative support. I'm a well-rounded and knowledgeable professional as highlighted in the twenty-eight oDesk skills tests that I have passed with distinctions. My: achievements, experiences,positive attitude and approach to my work have molded and shaped me into an outstandingly successful, highly regarded and respected professional! Enhance your team's Administrative proficiency and potency by tapping into the following array of knowledge, know-how and expertise that will be at your business's disposal: .Coordinating, Managing & Executing business processes in attaining the organization's stated goals and objectives efficiently and effectively. . Drafting/preparing well constructed letters in Microsoft Word and Google Docs in initiating contact with customers/clients and/or responding to correspondences from clients/customers. . Digital outreaching (Securing guest post opportunities on websites) . Content Ideator - (Develop and pitch blog post ideas to websites) . Proficient in the use of Google Docs,Microsoft Excel and Word . Excellent E-mail corresponding skills . Excellent Communication skills (Verbal & Written) . Excellent Analytical and Problem-Solving skills . Excellent Data: Entry, Collections and Analysis skills . Excellent Web Research and Internet skills . Excellent Computer skills . Strong Interpersonal skills . Excellent overall Administrative skills An integral component to me being a successful online professional is that I: adapt, maintain connectivity, communicate effectively, learn quickly, take a solution oriented approach to tasks, identify creative and “out of the box” solutions that will create additional value for your business. I place a high premium and pride on the quality of work I produce and therefore set very high standards for myself. I am big on: honesty, transparency, integrity and mutual respect as values that must at all times be evident in all that I undertake. I look for in a client: passion, vision, a commitment to excellence, values and strategies that creates and sustains working environments that are conducive to and facilitates: synergistic effects, optimum performances and high team spirit/morale and success. Thank you for taking time out of your busy schedule to peruse my profile. Your time is extremely valuable and as such, it's always appreciated, valued and never taken for granted!! Looking forward to speaking with you regarding employment opportunities that will be mutually satisfying and rewarding! HAVE A FANTASTIC AND A PRODUCTIVE DAY!!

    $15.00 /hr
    5,177 hours
    4.99
  10. Jose Dodge

    Jose Dodge

    QA Tester (Application Development)

    Philippines - Last active: 1 day ago

    Over the last 2 years, I have been developing my experiences in Class Action Settlement Administration. I have experiences in QA Testing and Data Entry. Prior to these tasks, I dealt with Class Members in the Call Centre Dept. I am well informed in this field and eager to expand my knowledge. Experiences prior to Class Action Settlements, I have worked primarily as a Call Centre Representative. Handling accounts such as, Account Advisor (JP Morgan), Event Recruiter (Microsoft Program Partners).

    $7.00 /hr
    1,959 hours
    5.00