Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 2,196 Customer service projects are completed every quarter on Upwork.

2,196

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: May 1, 2015
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  1. Bernadett L.

    Bernadett L.

    Customer Service/Sales/Marketing/VA/PR/Social Media Manager

    Philippines - Last active: 7 days ago - Tests: 9

    Customer interaction has been a very interesting field for me. I’ve chosen to be the conduit of customers to their desired products or services for 7 years. My experience has given me the ability to find out what the customers need and want, match those with the appropriate product or service, while putting my company’s interest first. I was involved in customer service by helping people find out the telephone numbers that they need and recommending other options in case they don’t get their desired result. Some examples would be customers needing telephone numbers to healthcare establishments, places to dine, re-routing emergency calls to the best response solution possible, or even simply having the ultimate movie experience. Consultative sales and marketing has also been one of my strongest suits. This involved working my way from the grassroots level all the way up to closing a purchase. I loved the whole process of generating leads, consultative selling, and developing accounts. In a short while, I was able to be a consistent top performer. My passion for giving customers what they need paved the way for my stint as a sales team manager, a role that gave me a chance to showcase my mentoring skills. I was able to equip my team with the right selling tools and achieve my sales goals at the same time. On a lighter note, I’ve been through behavioral safety training, compliance safety training, and a rigorous sales academy course. In a nutshell, I’m an achiever because of my high energy, extremely motivated, passionate about my craft, results-driven, a sales and marketing professional, a natural at customer service, an excellent communicator, a leader, an effective presenter, a tactical negotiator, a lover of challenges, and with keen abilities in planning, goal setting, and strategy implementation. Interested? Contact me and let’s be partners.

    $15.00 /hr
    5,627 hours
    4.85
  2. Jennifer Gabuya

    Jennifer Gabuya Agency Contractor

    Supervisor, Trainer, Customer Service Expert, Sales and Marketing

    Philippines - Last active: 15 hours ago - Tests: 4

    I am a highly skilled customer service specialist and my main goal is to provide excellent service accurately and professionally. I have over 4 years experience working as a customer service representative in a BPO industry and 2 years of combined experience as a supervisor and a product trainer. I focus on how to best exceed my clients expectations and I'm a very passionate person when it comes to work.

    Associated with: JobHub

    $5.56 /hr
    1,294 hours
    5.00
  3. Peter A.

    Peter A.

    Danish Supporter

    Philippines - Last active: 1 month ago - Tests: 7

    I am a native Danish speaking Customer Supporter/ CSR /Adminstrator that is very reliable, trustworthy and flexible. I also do audio transcription from Danish to English. I am a goal oriented person and can work with minimal supervision. I give 100% undivided attention to my work. Quality is my prime objective in every task that I do.

    $20.00 /hr
    3,479 hours
    4.97
  4. Irene victoria D.

    Irene victoria D.

    Technical Writer | Operations Manager

    United States - Last active: 1 day ago - Tests: 9 - Portfolio: 1

    Experienced manager with a Master's Degree in Business Administration and a Bachelor's Degree in Industrial Engineering. * Operations and Team Management * Chargeback and Dispute Management * Procedure and Instruction Manual Documentation * Use Case Documentation * Editing, Formatting and Designing Guidebooks, User Manuals, and eBooks * Business Support Management * Kaizen, 5S, Process Improvements, Cost Savings * Call Center Management * Project Management * Customer Service * Office Administration I excel at creating clear, detailed, and concise documentation including user manuals, training manuals, system manuals, use case documentations, guidebooks, and company policy manuals in various industries. I work diligently to provide excellence in my professional endeavors and have gained reputation for my attention-to-detail skill, integrity, and results-driven work ethic.

    $33.33 /hr
    2,925 hours
    5.00
  5. Valentina D.

    Valentina D.

    Blogger, Copywriter, Research Data Entry Specialist

    Italy - Last active: 15 hours ago - Tests: 3

    I’m a freelance Blogger-Copywriter, Social Media Specialist, Research and Data Entry Specialist. I write for several websites about cooking, about tourism and about local news. I'm also developing apps for iPhone and Android phones. I create mini-audio guides about the most beautiful towns and villages in Tuscany. I’ve been working in tourism and new technologies since 2006, when I was Content Manager for multimedia guides for visiting art cities. Then I worked as E-Commerce Manager for a leather company selling leather goods all over the world and I was in charged of customer service and webmarketing. I also worked for a famous Florentine webagency that has several websites about Tuscany, as well as a dedicated blog and forum. I used to write contents, doing SEO and being active on the forum and on the blog. I’m a motivated and dynamic person and I commit myself into work really hard. I’m also mum of a lovely boy. At the moment I’m trying really hard to get my job priced and not just appreciated.

    $25.00 /hr
    4,801 hours
    5.00
  6. Zdenka M.

    Zdenka M.

    Experienced Translator Czech - English. Writer. Web Researching.

    Czech Republic - Last active: 15 hours ago - Tests: 10

    I am a native of Czech Republic. I have extensive knowledge of both British and American English, certified by passing the State Exam at the State School of Languages, Prague. Having lived and worked long-term abroad (UK, US, Greece), gave me unique experiences with local people, their dialects, and idiomatic expressions. It improved my vocabulary the way no school could. My education and work history includes 4 years on the medical faculty, university bachelor diploma in Geology and Environmental Studies, a year of being self employed as a tutor of Czech, English and natural sciences, or working for Dell inc., as a customer support and operations technician (data input and retrieval, databases, Sharepoint, etc.) I also have knowledge of html/xhtml, and working with Corel Draw. I'm considered flexible, open-minded and reliable. Please do not hesitate to contact me for examples of my work. My writing skills in Czech language can be seen here: http://www.kultx.cz/xgirl http://egyptska-mau.cz

    $20.00 /hr
    1,262 hours
    4.86
  7. Anna Sette

    Anna Sette

    Italian Translator, SEO Expert, Web Marketing Strategist & Writer

    Italy - Last active: 8 days ago - Tests: 12 - Portfolio: 3

    I am a young professional, with almost 5 years experience as Web Writer, SEO/SEM Strategist, and Translator in both B2B and B2C environments. My primary interest is in the English and Italian language (as for Translating), Content Writing, Web Marketing and SEO strategies. I am experienced in web writing, editing and translating. I am an SEO/SEM expert, knowledgable about viral and social marketing strategies, Google Analytics, and CRM. I am determined and focused, passionate about writing and translating. I am used to working at a fast pace. I am a quick learner and I am comfortable about meeting deadlines and/or working under pressure. I like to always improve myself. I am keen on new technology and proficient at both MS Office and Mac OS. I can use portal engine and CMS such as wordpress, joomla, magento and prestashop (for e-commerce). I am an Italian mother tongue and I fluently speak English and Spanish (near-native level/bilingual proficiency), with a good knowledge of French and German. I graduated in International Relations and then mastered in Strategic Marketing at the New York University L. Stern Business School.

    $22.22 /hr
    2,303 hours
    5.00
  8. Mary Crawford

    Mary Crawford

    Mgmt-Team Lead-Customer Care-V.A.-Sales-Writer

    United States - Last active: 4 days ago - Tests: 16 - Portfolio: 4

    I have specialized in the sales,customer service field as a manager and sales manager, top sales performer and Team leader creating an exemplary team to monitor Quality Assurance for the three major call centers of a National company Responsibilities included: - Leading the growth and development of my company's Quality monitoring. -Procuring top talent and carefully selecting exceptional candidates for the formation of an exemplary team. - Overseeing preparation of uniquely quantitative and qualitative QA reports on a daily, weekly, monthly and quarterly agent specific reporting criteria. . - Edit and distribute to reporting and process critical feedback to all 3 call centers while discovering, managing, and resolving any discrepancies in information or processes. -Meeting on a weekly basis with the different teams for discussion of action items and training of customer care agents. -Preparation of itinerary and hosting weekly QA meetings with my team for a clear portrait of feedback across the globe and preparation of the teams weekly assignments. Accomplishments I am proud of include: -excellent managerial skills in office or performing online virtual assistant responsibilities! -High ranking percentile in communication and negotiation skills, phone, hospitality, email etiquette plus customer care. -Proficiency in business communications understanding that communication is the key to success! -I have received recognition for my careful attention to detail and ability to provide spot on feedback including meeting notes. - I am a publish writer, a foreign language and body language student. - I am tech savvy, a self starter and have an impeccable ability to work independently managing time well. - I pride myself with dedication and maintaining a great work ethic being completely trustworthy. -I am equally content following direction from one supervisor, as a team player, as a team leader or in a managerial setting. - I am very flexible with my hours and enjoy long term positions with an opportunity for advancement and working as many hours as possible. - I am an eager and quick study, always up for a new task contributing 100% effort ! References available I look forward to hearing from you,

    $15.56 /hr
    7,068 hours
    5.00
  9. Jamin C.

    Jamin C.

    Determined Fast and Reliable

    United States - Last active: 3 days ago - Tests: 7

    I am currently doing volunteer teaching work in France. I speak, read and write both English and French with English being my first language. I have done translation and interpreting work on an individual basis and for large groups. Over the past 4 years I've worked as a Licensed Personal Banker for 2 large banks in New York. Within the bank I managed the sales team, was responsible for meeting sales goals and assisted the manager in managing all functions of the branch. I have strong sales skills but also excellent oral and written communication skills. Part of my job was written communication with clients from diverse backgrounds. This helped me to become proficient in writing, proofreading, and correction. Also I have worked as a Personal Assistant and Manager where I was in charge of organizing meetings, travel arrangements and doing research projects. As a Personal Assistant I managed the team and kept things running in the office. I touch type 60 words per minute and I am very comfortable working with computers. I have transcribed videos and audio files. I enjoy writing and this passion has helped me to write many articles on a variety of topics in both English and French. I know the value of getting work done quickly and accurately. I am good at leading others to accomplish that same goal.

    $16.67 /hr
    6,673 hours
    4.72