Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,726 Customer service projects are completed every quarter on Upwork.

1,726

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: June 1, 2015
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  1. Bernadett L.

    Bernadett L.

    Customer Service/Sales/Marketing/VA/PR/Social Media Manager

    Philippines - Last active: 7 days ago - Tests: 9

    Customer interaction has been a very interesting field for me. I’ve chosen to be the conduit of customers to their desired products or services for 7 years. My experience has given me the ability to find out what the customers need and want, match those with the appropriate product or service, while putting my company’s interest first. I was involved in customer service by helping people find out the telephone numbers that they need and recommending other options in case they don’t get their desired result. Some examples would be customers needing telephone numbers to healthcare establishments, places to dine, re-routing emergency calls to the best response solution possible, or even simply having the ultimate movie experience. Consultative sales and marketing has also been one of my strongest suits. This involved working my way from the grassroots level all the way up to closing a purchase. I loved the whole process of generating leads, consultative selling, and developing accounts. In a short while, I was able to be a consistent top performer. My passion for giving customers what they need paved the way for my stint as a sales team manager, a role that gave me a chance to showcase my mentoring skills. I was able to equip my team with the right selling tools and achieve my sales goals at the same time. On a lighter note, I’ve been through behavioral safety training, compliance safety training, and a rigorous sales academy course. In a nutshell, I’m an achiever because of my high energy, extremely motivated, passionate about my craft, results-driven, a sales and marketing professional, a natural at customer service, an excellent communicator, a leader, an effective presenter, a tactical negotiator, a lover of challenges, and with keen abilities in planning, goal setting, and strategy implementation. Interested? Contact me and let’s be partners.

    $15.00 /hr
    5,751 hours
    4.89
  2. Sumon Das

    Sumon Das Agency Contractor

    Tele Marketing, Outbound Sales, Customer service.

    Bangladesh - Last active: 1 day ago - Tests: 2 - Portfolio: 1

    My name is Sumon from Bangladesh. More than 3 years experience as accountant and Chief Sales Manager at S. M. Engineering Workshop forced me to come here and build a career as a Tele-Marketer. I want to work for a respectable firm.I don't waste time on the phone and I don't putter around the computer. I am here to work with all my efficiency, integrity and diligence for taking the company to the next level and enhancing the profits of the company and establishing strong customer relationships. My active approach and experience can help in achieving the customer satisfaction.

    Associated with: Honesty (Expert Lead Generator)

    $4.44 /hr
    1,602 hours
    5.00
  3. Jennifer Gabuya

    Jennifer Gabuya Agency Contractor

    Supervisor, Trainer, Customer Service Expert, Sales and Marketing

    Philippines - Last active: 1 day ago - Tests: 4

    I am a highly skilled customer service specialist and my main goal is to provide excellent service accurately and professionally. I have over 4 years experience working as a customer service representative in a BPO industry and 2 years of combined experience as a supervisor and a product trainer. I focus on how to best exceed my clients expectations and I'm a very passionate person when it comes to work.

    Associated with: JobHub

    $5.56 /hr
    1,595 hours
    5.00
  4. Valentina D.

    Valentina D.

    Blogger, Copywriter, Research Data Entry Specialist

    Italy - Last active: 1 day ago - Tests: 3

    I’m a freelance Blogger-Copywriter, Social Media Specialist, Research and Data Entry Specialist. I write for several websites about cooking, about tourism and about local news. I'm also developing apps for iPhone and Android phones. I create mini-audio guides about the most beautiful towns and villages in Tuscany. I’ve been working in tourism and new technologies since 2006, when I was Content Manager for multimedia guides for visiting art cities. Then I worked as E-Commerce Manager for a leather company selling leather goods all over the world and I was in charged of customer service and webmarketing. I also worked for a famous Florentine webagency that has several websites about Tuscany, as well as a dedicated blog and forum. I used to write contents, doing SEO and being active on the forum and on the blog. I’m a motivated and dynamic person and I commit myself into work really hard. I’m also mum of a lovely boy. At the moment I’m trying really hard to get my job priced and not just appreciated.

    $25.00 /hr
    4,997 hours
    5.00
  5. Roger L.

    Roger L.

    Project Management / SMM&Marketing Specialist/ Portuguese Translator

    Brazil - Last active: 1 day ago - Tests: 13 - Portfolio: 3

    To go beyond the expectations of those counting on my professional skills and in the areas I am fully capable of providing excellence. Such areas include but are not limited to: Project and team managing skills: Over 5 years of experience managing teams, providing training programs to allow team members to be fully capable of acquiring the necessary skills to perform their daily tasks. Project and Team leadership and experiences have included: - Leading Projects from Start to Finish - Write Extensive and detailed Guidelines - Monitor Team Performance - Plan and provide Team Skill Growth - Manage, Lead, Execute and Monitor projects with dozens to Hundreds of Participants 100% remotely - Weekly team and project detailed reporting Company owner for almost 4 years. Owned a remodeling construction company where I managed a team of 15 professionals in the same area. Which involved duties such as: - Provided training and personal coaching to develop their professional skills in the field. - Responsible for managing and structuring the company while providing services to nationwide companies and personal clients. - Responsible for bills to pay and basic accounting such as maintaining cash flow of the company, cutting checks for the staff - Responsible for projects and duties among our teams Costumer Support Management: More than 2 years of experience with IT Technical Costumer Support, levels 1 and 2. Direct costumer support by phone, remotely and in person for Nestle S/A. Duties involved: - Responsible for providing technical training for team members. - Assignment Group (AG) Tasks - Ticket handling, monitoring, follow up, execution and closure - Task Queue Handling with updates and follow ups - High Priority ticket Management: - TTR System Management : Time to Assign/Reassign Ticket Management System: Which means divide high priority tickets to appropriate assignment groups - SAP Monitoring System: Responsible for providing delicate support for Nestle brokers and clients worldwide while handling multimillion dollar orders of merchandize to big corporations such as Walmart, Carrefour and others SEO (Search Engine Optimization) Specialist. -Technical Content DEVELOPMENT. Document revision. Technical and non-technical documents. -Provided long services for clients -Website ranking Exceptional Translator: Portuguese/English and English/Portuguese I have been in the field of translation since the year of 2000. Through all these years I must say that I have gained extensive knowledge in the field of translation which also includes: - Portuguese to English Audio Transcribing - English to Portuguese Audio Transcribing - General translation Services Additional strong points worth the mention are: - Logical and analytically cable of making quick decisions - Problems identification (E.g. Recurrent incidents) and treatment of the issues raised by the market or internally (OIT) or within project/task scope - Great Communication Skills - Pro-activeness / Collaboration in helping, teaching, and coaching other people, teams and organizations. - Entrepreneurship: Problem Solver, calculated risk taker, Innovator (propose innovation / renovation) and entrepreneur. - Used to working under pressure and capable of handling pressure while multitasking at the same time. Social Media and Internet Marketing Experience in leading and managing companies social media portfolios and brandins. - Responsible for managing online presence, social media accounts, product image and deliverable. Other points include: - Creating a Social Network Marketing Plan - Marketing Techniques for Facebook - Marketing Techniques for Twitter - Marketing Techniques for YouTube - Strategy and Goals - Email Marketing - and others

    Groups: Article Samurai, oTranslators

    $17.78 /hr
    4,930 hours
    4.92
  6. Andrea L.

    Andrea L.

    Virtual Admin ~ Personal Assistant ~ Project and Office Manager

    United States - Last active: 1 day ago - Tests: 3 - Portfolio: 1

    I have a degree in Communications with an emphasis in Public Relations, and a minor in English. I moved from the United States to beautiful Rome, Italy, in 2010. I previously worked as an Event, Travel and Training Coordinator, and have strong skills when it comes to detail and organization. After I moved to Italy, I discovered the world of freelancing. Best discovery yet! For the past three years, I have worked as a Virtual Administrative Assistant through oDesk, specializing in administration and marketing. I proudly have a long-standing relationship with the majority of my clients. Although there are others, my primary responsibilities as an assistant currently include: - travel and event planning - social media management - preparing and processing client invoices - email marketing and communications - maintaining company website - proofreading articles and video scripts - managing virtual assistant team - maintaining internal systems and databases I also love to travel and experience new places, and spend a great deal of time traveling around Europe. I write a blog, Why Roam?, about my travels and life abroad. I like to share things to do, see and eat in Italy and beyond. All content on the website is original, as I write each post and take almost all photos. I've had the opportunity to learn a good deal about website design, including HTML and search engine optimization. You can view my work here: http://whyroamtravel.com. If you are interested in speaking with me further, I would be happy to arrange a telephone or Skype interview. I look forward to hearing from you! Kind regards, Andrea

    $20.00 /hr
    3,561 hours
    5.00
  7. Zdenka M.

    Zdenka M.

    Experienced Translator Czech - English. Writer. Web Researching.

    Czech Republic - Last active: 1 day ago - Tests: 10

    I am a native of Czech Republic. I have extensive knowledge of both British and American English, certified by passing the State Exam at the State School of Languages, Prague. Having lived and worked long-term abroad (UK, US, Greece), gave me unique experiences with local people, their dialects, and idiomatic expressions. It improved my vocabulary the way no school could. My education and work history includes 4 years on the medical faculty, university bachelor diploma in Geology and Environmental Studies, a year of being self employed as a tutor of Czech, English and natural sciences, or working for Dell inc., as a customer support and operations technician (data input and retrieval, databases, Sharepoint, etc.) I also have knowledge of html/xhtml, and working with Corel Draw. I'm considered flexible, open-minded and reliable. Please do not hesitate to contact me for examples of my work. My writing skills in Czech language can be seen here: http://www.kultx.cz/xgirl http://egyptska-mau.cz

    $20.00 /hr
    1,461 hours
    4.86
  8. Waqas T.

    Waqas T.

    Online Assistant | SEO | Product Manager | Customer Support

    Pakistan - Last active: 1 day ago - Tests: 12 - Portfolio: 4

    Over the last 6 years, I have worked on varying projects that required different skill sets and abilities. A few of my skills are listed below: * Managing, implementing and maintaining: ** Dedicated servers - CentOS / Windows. ** Domain & Hosting. ** Google Business Solutions. ** ZOHO CRM Solutions. ** Salesforce CRM Solutions. ** Magento, X-Cart & Shopify. ** Wordpress. ** MailChimp, & Active Campaign. * Creating custom Macros. * Q/A on software & services. * Search Engine Optimization. * Deploying software & services on the web. * Customer support via email, phone, Gotomeeting, TeamViewer & chat. * Using Word, Excel, PowerPoint, Access, OneNote, Frame Maker, CorelDraw & Photoshop for a host of different projects and automations. For more on my skills, please see my Work History, Portfolio, and Tests. My objective is to provide my clients with excellence in service, communication and reporting. I am energetic, committed, and motivated to work and am able to manage deadlines with a can-do attitude. I am seeking opportunities to provide my services as a 'packaged' virtual assistant where I can help deploy, manage or suggest on a host of different projects / solutions. * Top 1% of successful oDesk freelancers.

    Groups: BigCommerce, Bluehost Developers and Designers...

    $15.00 /hr
    14,452 hours
    4.99
  9. Mary Crawford

    Mary Crawford

    Mgmt-Team Lead-Customer Care-V.A.-Sales-Writer

    United States - Last active: 1 day ago - Tests: 16 - Portfolio: 4

    I have specialized in the sales,customer service field as a manager and sales manager, top sales performer and Team leader creating an exemplary team to monitor Quality Assurance for the three major call centers of a National company Responsibilities included: - Leading the growth and development of my company's Quality monitoring. -Procuring top talent and carefully selecting exceptional candidates for the formation of an exemplary team. - Overseeing preparation of uniquely quantitative and qualitative QA reports on a daily, weekly, monthly and quarterly agent specific reporting criteria. . - Edit and distribute to reporting and process critical feedback to all 3 call centers while discovering, managing, and resolving any discrepancies in information or processes. -Meeting on a weekly basis with the different teams for discussion of action items and training of customer care agents. -Preparation of itinerary and hosting weekly QA meetings with my team for a clear portrait of feedback across the globe and preparation of the teams weekly assignments. Accomplishments I am proud of include: -excellent managerial skills in office or performing online virtual assistant responsibilities! -High ranking percentile in communication and negotiation skills, phone, hospitality, email etiquette plus customer care. -Proficiency in business communications understanding that communication is the key to success! -I have received recognition for my careful attention to detail and ability to provide spot on feedback including meeting notes. - I am a publish writer, a foreign language and body language student. - I am tech savvy, a self starter and have an impeccable ability to work independently managing time well. - I pride myself with dedication and maintaining a great work ethic being completely trustworthy. -I am equally content following direction from one supervisor, as a team player, as a team leader or in a managerial setting. - I am very flexible with my hours and enjoy long term positions with an opportunity for advancement and working as many hours as possible. - I am an eager and quick study, always up for a new task contributing 100% effort ! References available I look forward to hearing from you,

    $15.56 /hr
    7,204 hours
    5.00