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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,123 Customer service projects are completed every quarter on Upwork.


Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.65.

Last updated: October 1, 2015
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Gaurav Singh

Gaurav Singh

Experienced Customer Service/Marketing/Sales/ Professional

India - Tests: 5

My name is Gaurav Singh. I am 27 yrs old. I am very enthusiastic person and a team player. I have worked with companies like IBM and EXPEDIA. I have expertise in customer Relations, customer Support, Marketing, lead generation on LinkedIn and appointment setting.

$10.00 /hr
1,748 hours

Mathew G.

Mathew G.

Experienced Customer Support & Core Network Implementation Engineer

Kenya - Tests: 5

I am Young focused and hardworking person a holder of Bachelor of Science in Computer Engineering with 5000+ Odesk working hours in Customer and Technical Support in great online software companies and video design Integrations. I have Over 6 Cumulative years in as Customer/Technical support having worked in ISP based on VSAT Communication (KU-band and C-Band of Various Dish Capacities), Hub/NOC Planning & Design, Monitoring for (iDirect, Hughes & NewTec) using Various Management & Monitoring Software (Hughes NMS, iMonitor, NewTec, Packeteer etc) based in ISP’s NMC and Customer Support Departments. In Mobile Telecommunication Experience as a Core Network Integration Engineer for Multinational Telecommunication Vendor (Huawei) CS Products (MSOFTX300/UMG8900/HSS/HLR 9860). Also worked before in same vendor as Solution Architect/Pres-sales Engineer (for CS/PS & Carrier Software Products and Solutions) and as Core Network CS Engineer involved in Core Network Planning, Design and Implementation. I have great work experience in Internet Protocols (SS7 / SIGTRAN/MAP / CAP/ TCAP / CAMEL) , 3GPP CN standards and protocols and in particular BSSAP,RANAP/MAP. I have done Integrations with E/// MSC/BSC (TD/BSC)/RNC, Telepins (MFS), Mavenir's (EIR) and other Vendors.

71% Job Success
$12.22 /hr
5,679 hours

Alex Wilson

Alex Wilson

Project and Task Management App, QuickBase, Database, SugarCRM Expert

United States - Tests: 17 - Portfolio: 5

About Me Over the past ten years I have done a very large amount of development with Access, PHP, MySQL, AJAX, and CSS including e-business solutions, task and project management applications, ERP Projects, robust database applications, and fully functional e-commerce websites. I am also skilled in desktop application development using Visual Studio, Java, and C++. My greatest skill is being able to create fully-functional database-driven solutions (web or offline) from start to finish independently and punctually. My goal is to design and create successful, attractive, and functional websites, web applications, databases, and desktop applications for you or your business. I have a wide variety of secondary skills as well. I am capable at Japanese, graphic design, and user experience. Why you want to hire me There are a lot of programmers out there that cost less per hour than me. But there is something I can give you that they can't: Assurance. Assurance that you will end up with a quality product that will stand the test of time. I'm so confident in that statement that I will do all standard maintenance on your project for free.

100% Job Success
$33.33 /hr
1,356 hours

Freddie Van Der Ploeg

Freddie Van Der Ploeg

Broad orientated virtual assistant with entrepreneurial experience

Czech Republic - Tests: 4 - Portfolio: 3

My place of stay is in Prague, Czech Republic, and I can be contacted for part- and/or full-time home based opportunities. I have: - experience in customer service because I dealt directly with customers face-to-face, by email and by phone; - been selling contracts in mobile telephony, internet and rental space. During this period I had extensive training on the job; - standardized applicable values as long-term relationship and increasing customer value; - proven myself to be a quick learner (see my reference of Accenture) and I enjoy developing myself; - eye for detail and I know how to visualize your business; - no issue with adapting to set up structures which I try to make my own and improve to gain better results; - strong communication skills and experience to work with cultural differences. I studied Small Business & Retail Management and in this area I gained a lot of knowledge in the past years. It also made me the person who thinks about your business by showing keen interest. During my recent projects on oDesk I improved my Office (Microsoft/Google) skills significantly. Other software I work(ed) with but not limited to are: - Wordpress, - GetResponse, - AutoRespond, - Mailchimp, - SurveyMonkey, - Photoshop/Gimp, - Audacity, - Google products I also cooperate with other freelancers. In the case you would like me to control your project feel free to contact me as well. I will hire the designated freelancers myself and for you there will be just one contact. I operate under the name Nonstop Strategy. Feel free to contact me in case you have something to share or want to offer. Thank you for taking the time to read my profile and I am looking forward to start doing business with you. Best Regards, Freddie

100% Job Success
$30.00 /hr
4,940 hours

Andre Bookal

Andre Bookal

Business Administration Specialist, Web Researcher & Data Analyst

Jamaica - Tests: 30 - Portfolio: 5

My sole professional objective is to WOW you my client through my ability to get the job done proficiently and then some, thus creating real value and competitive advantage for your business! Simply put, my efforts must impact your bottom line positively!!! I am: an experienced, qualified, tried, tested and proven performer whose: skill-sets, competence, work ethic, attitude and commitment levels are secondary to none! A must have for your team's Business Administrative needs!! I bring to the table, online Business Administrative experiences gained via oDesk. Executing fixed contracts for my clients in conjunction with hourly contracts that’s currently, just in excess of 1,400 hours (and counting). I have to date received on oDesk an average feedback score of 4.99 out of 5 (99.8%). Also, my fifteen years of solid corporate experience in Business Administration has seen me garnered great expertise and proficiency in areas such as: Customer Service, Accounting, Marketing & Research, Sales, Mortgage Financing & Collections, and general administrative support. I'm a well-rounded and knowledgeable professional as highlighted in the twenty-eight oDesk skills tests that I have passed with distinctions. My: achievements, experiences,positive attitude and approach to my work have molded and shaped me into an outstandingly successful, highly regarded and respected professional! Enhance your team's Administrative proficiency and potency by tapping into the following array of knowledge, know-how and expertise that will be at your business's disposal: .Coordinating, Managing & Executing business processes in attaining the organization's stated goals and objectives efficiently and effectively. . Drafting/preparing well constructed letters in Microsoft Word and Google Docs in initiating contact with customers/clients and/or responding to correspondences from clients/customers. . Digital outreaching (Securing guest post opportunities on websites) . Content Ideator - (Develop and pitch blog post ideas to websites) . Proficient in the use of Google Docs,Microsoft Excel and Word . Excellent E-mail corresponding skills . Excellent Communication skills (Verbal & Written) . Excellent Analytical and Problem-Solving skills . Excellent Data: Entry, Collections and Analysis skills . Excellent Web Research and Internet skills . Excellent Computer skills . Strong Interpersonal skills . Excellent overall Administrative skills An integral component to me being a successful online professional is that I: adapt, maintain connectivity, communicate effectively, learn quickly, take a solution oriented approach to tasks, identify creative and “out of the box” solutions that will create additional value for your business. I place a high premium and pride on the quality of work I produce and therefore set very high standards for myself. I am big on: honesty, transparency, integrity and mutual respect as values that must at all times be evident in all that I undertake. I look for in a client: passion, vision, a commitment to excellence, values and strategies that creates and sustains working environments that are conducive to and facilitates: synergistic effects, optimum performances and high team spirit/morale and success. Thank you for taking time out of your busy schedule to peruse my profile. Your time is extremely valuable and as such, it's always appreciated, valued and never taken for granted!! Looking forward to speaking with you regarding employment opportunities that will be mutually satisfying and rewarding! HAVE A FANTASTIC AND A PRODUCTIVE DAY!!

100% Job Success
$15.00 /hr
5,352 hours

Jose Dodge

Jose Dodge

QA Tester (Application Development)


Over the last 2 years, I have been developing my experiences in Class Action Settlement Administration. I have experiences in QA Testing and Data Entry. Prior to these tasks, I dealt with Class Members in the Call Centre Dept. I am well informed in this field and eager to expand my knowledge. Experiences prior to Class Action Settlements, I have worked primarily as a Call Centre Representative. Handling accounts such as, Account Advisor (JP Morgan), Event Recruiter (Microsoft Program Partners).

$7.00 /hr
1,991 hours

Marivic Martinez

Marivic Martinez

Customer Service Representative, VA, Appointment Setter, Telemarketer

Philippines - Tests: 4

Acquire post where I can utilize and maximize my skills and work experiences. Obtain jobs where I can best use my organization, writing, research, and leadership skills. Impart strategies and learnings gained to improve sales and customer satisfaction. Management position where I can effectively utilize my expertise in leading and organizing a productive team. Marketing position that utilizes my communication skills and bring positive contribution to the organization. To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. Work experience that would constantly challenge me to learn and improve my skills.

100% Job Success
$5.56 /hr
3,559 hours

Venus Sofia

Venus Sofia

Customer Service Specialist - Your Versatile Employee

Philippines - Tests: 15 - Portfolio: 3

> oDesk ID verified > Dedicated individual- reputation for consistently going beyond what is required > Resourceful in completing projects- ability to multi-task effectively > Superior verbal and written communication skills > Demonstrated aptitude for developing new skills > Proven record of reliability and responsibility > Strong analytical skills- easily assesses condition and implements appropriate intervention >Committed to becoming an asset of every agency one is affiliated with > Recognized for excellent teaching and coaching abilities > Relates well with people from a variety of cultures and socio-economic conditions > Possess special sensitivity to meeting diverse needs in varied situation

97% Job Success
$10.00 /hr
11,441 hours

Leoniza Mae Ysulan

Leoniza Mae Ysulan

Leoniza Mae Ysulan

Philippines - Tests: 3

I am experienced in Customer Service and Telemarketing jobs. I wanted to work in a company that would enhance my skill and give me career growth and see my potential. A job that is fulfilling and I could stick up for long term. It would be nice to offer a productive work and loyalty to a employer that is healthy in terms of support.

$3.33 /hr
5,841 hours