Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 2,196 Customer service projects are completed every quarter on Upwork.

2,196

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: May 1, 2015
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  1. Mary Crawford

    Mary Crawford

    Mgmt-Team Lead-Customer Care-V.A.-Sales-Writer

    United States - Last active: 1 day ago - Tests: 16 - Portfolio: 4

    I have specialized in the sales,customer service field as a manager and sales manager, top sales performer and Team leader creating an exemplary team to monitor Quality Assurance for the three major call centers of a National company Responsibilities included: - Leading the growth and development of my company's Quality monitoring. -Procuring top talent and carefully selecting exceptional candidates for the formation of an exemplary team. - Overseeing preparation of uniquely quantitative and qualitative QA reports on a daily, weekly, monthly and quarterly agent specific reporting criteria. . - Edit and distribute to reporting and process critical feedback to all 3 call centers while discovering, managing, and resolving any discrepancies in information or processes. -Meeting on a weekly basis with the different teams for discussion of action items and training of customer care agents. -Preparation of itinerary and hosting weekly QA meetings with my team for a clear portrait of feedback across the globe and preparation of the teams weekly assignments. Accomplishments I am proud of include: -excellent managerial skills in office or performing online virtual assistant responsibilities! -High ranking percentile in communication and negotiation skills, phone, hospitality, email etiquette plus customer care. -Proficiency in business communications understanding that communication is the key to success! -I have received recognition for my careful attention to detail and ability to provide spot on feedback including meeting notes. - I am a publish writer, a foreign language and body language student. - I am tech savvy, a self starter and have an impeccable ability to work independently managing time well. - I pride myself with dedication and maintaining a great work ethic being completely trustworthy. -I am equally content following direction from one supervisor, as a team player, as a team leader or in a managerial setting. - I am very flexible with my hours and enjoy long term positions with an opportunity for advancement and working as many hours as possible. - I am an eager and quick study, always up for a new task contributing 100% effort ! References available I look forward to hearing from you,

    $15.56 /hr
    7,064 hours
    5.00
  2. Waqas T.

    Waqas T.

    Online Assistant | SEO | Product Manager | Customer Support

    Pakistan - Last active: 1 day ago - Tests: 12 - Portfolio: 15

    Over the last 6 years, I have worked on varying projects that required different skill sets and abilities. A few of my skills are listed below: * Managing, implementing and maintaining: ** Dedicated servers - CentOS / Windows. ** Domain & Hosting. ** Google Business Solutions. ** ZOHO CRM Solutions. ** Salesforce CRM Solutions. ** Magento, X-Cart & Shopify. ** Wordpress. ** MailChimp, & Active Campaign. * Creating custom Macros. * Q/A on software & services. * Search Engine Optimization. * Deploying software & services on the web. * Customer support via email, phone, Gotomeeting, TeamViewer & chat. * Using Word, Excel, PowerPoint, Access, OneNote, Frame Maker, CorelDraw & Photoshop for a host of different projects and automations. For more on my skills, please see my Work History, Portfolio, and Tests. My objective is to provide my clients with excellence in service, communication and reporting. I am energetic, committed, and motivated to work and am able to manage deadlines with a can-do attitude. I am seeking opportunities to provide my services as a 'packaged' virtual assistant where I can help deploy, manage or suggest on a host of different projects / solutions. * Top 1% of successful oDesk freelancers.

    Groups: BigCommerce, Bluehost Developers and Designers...

    $15.00 /hr
    14,173 hours
    4.99
  3. Chere Poole

    Chere Poole

    Copy/Content Editor, Business/Creative Writer, Proofreader

    United States - Last active: 3 days ago - Tests: 6 - Portfolio: 13

    I am an experienced editor, writer, proofreader, and marketing professional with an excellent work ethic and "I can do" attitude. Self-motivated, organized and deadline-driven, I bring a wealth of knowledge and experience to the table gained in various settings over 30 years. I have earned a 5 star rating and intend to keep it by using excellent research, writing and editing skills to deliver quality work for my clients. Whether I design, write and produce promotional materials for your business, SEO copy for your website, or help you polish an article, blog, short story or novel, every project receives my best effort. I am detailed, motivated, driven to succeed and take pride in my work. I consider your project my project, and do my utmost to make you happy. For a look at my current blogs, check out CBeyond Realty.com and Mortgage Springs.com

    $25.00 /hr
    1,504 hours
    5.00
  4. Tonya D.

    Tonya D.

    Creative Writer, Blog & Article Writer, Social Media Expert

    United States - Last active: 1 day ago - Tests: 9 - Portfolio: 5

    I am a professional, accurate, native English writer, specializing in travel writing. With my degree in Broadcast Communications, I write for blogs, articles, newsletters, social media, emails, travel proposals and more. A Jane of all Trades, I've written everything from training manuals to scripts to educational materials for children and adults. I can edit your materials professionally and proficiently. I enjoy writing destination articles and travel specials, as well as travel advice blogs. In addition to travel writing, I manage social media accounts for several companies, travel, restaurant and non-profit to name a few. Social Media Marketing is an important step in increasing engagement with your customers, and providing a two-way conversation that is unique in business advertising. I believe in the 80/20 rule with 80% engagement and interaction, and 20% promotional. Previously, I have developed curriculum and training for large call centers as well as facilitating training for K-12, retail, call centers and small business. I have trained one to one as well as large groups, both in person and virtually. I also have experience providing technical support to home and business users. Strong writing skills used to write step by step documentation that is comprehensive yet clear. I have call center experience providing customer support to up to executive levels.

    $26.67 /hr
    2,249 hours
    5.00
  5. XinYin Qin

    XinYin Qin

    Translator, Sales/Marketing Expert,MBA,ERP Expert

    China - Last active: 1 day ago - Tests: 74 - Portfolio: 59

    Professional Translator. Professional Business and Technical Translation Expert. Best Skills on Simplified Chinese, Traditional Chinese translation. Good Culture Background knowledge : China Mainland, Hong Kong, Taiwan and Singapore. Best Skills on Marketing and Outbound Sales Best Network and Resource to Expand Your Business in China mainland. Include Online Business Promotion & Offline Business, Such as All Kinds of Out-Sourcing Marketing , iOS or Android App marketing and etc. Low Cost, High Quality Customer and Considerable Market Share Get For You. Market Research Expert for Web Research, Sourcing, Cold Calling Help you to find most valuable information and supplier in China. A Good Sourcing Agent in China. Customer Service Expert A Best Virtual Assistant. Best Assistant to Localize Your Business in China Mainland & Hong Kong. Database Expert, Best Skills on SQL Server 2012. Business Intelligence Professional

    $20.00 /hr
    2,576 hours
    4.96
  6. Lashonte M.

    Lashonte M.

    Customer Service/Administrative/Virtual Assistant Professional

    United States - Last active: 1 day ago - Tests: 6 - Portfolio: 8

    I have over 12 years of Customer Service, Virtual Assistant, Data Entry, Office Administration, Call Center, Lead Generation, Sales, Cold Calling and B2B Prospecting work experience, just to name a few of the areas I am experienced in. I have been working from my home office for over 10 years. *I have exceptional written and verbal communication skills *Advanced computer knowledge (Microsoft Office,Word,Outlook,Excel, Spreadsheet,Powerpoint,ect.) *I am Self-driven *Self-motivated *Hard working *Extremely detail oriented *Great multi-tasker My home office is a private and quiet place to work. *No interruptions or background noise *Top Notch office equipment, always kept up to date *Land line and Voip telephone access *Ability to make both domestic and international calls *Skype account

    $16.67 /hr
    7,835 hours
    4.62
  7. Yda Loraine Bautista

    Yda Loraine Bautista

    A Passionate Operations/Team Manager and a Robust Project Manager

    Philippines - Last active: 4 days ago - Tests: 7

    What would you get if you hire me? 1. You get an Operations Manager experienced in developing a strategic and systematic approach in implementing your workflow/processes to make it more effective, more efficient, more customer centric and most importantly capable of adapting to an ever-changing environment. 2. You get a Project Manager who is an excellent communicator and leader who has a clear vision of the project and its goals. Inspires a collective vision, remains on target, on budget and on time for a successful completion. 3. You get a passionate, flexible and versatile Team Leader able to maintain a well motivated and inspired team of stellar performers. Works with a sense of humor under pressure. Thrive in results-driven environments. Values quality work and performance. Positive, poised and competent with demonstrated ability to easily transcend cultural differences. Why hire me? Backed by 10 awesome years of Operations and Project Management Excellence  Aggressive and Persuasive Operations Manager  Master Motivator and a Passionate Team Manager  Skilled in Teaching, Coaching and Mentoring Methodologies  Strategic, Effectual and an Exceptional Project Manager  Superb Client Support and Account Management Strategies  Outstanding Organizational and Administrative Skills  Proficient in efficiency-enhancing workflow/process creation & improvements  Expert in Written and Conversational English  High Level competency in the latest online/software tools and platforms  Proactive, Innovative, Analytical, Result-driven and works impeccably well even without supervision.  Lives and breathes VISION, PASSION AND PURPOSE. Technical Reliability  Owns a desktop computer and a laptop that are used solely for work.  Maintains 2 reliable wired DSL/Broadband and a separate wireless broadband.  Retains 2 other USB sticks/dongles as additional backups.  All work files are cloud backed up.

    $16.67 /hr
    1,709 hours
    5.00
  8. Janice Novak

    Janice Novak

    Responsible Project Manager/Contractor

    United States - Last active: 1 month ago - Tests: 5 - Portfolio: 1

    Over the last five years, I have developed a wide range of experience with project manager positions. I have had the opportunity to work on many projects that required data entry My core competency is to oversee a project and manage many members. I am seeking opportunities to build establish a company and to grow within the company. I am very responsible person and guarantee the completion of projects on time if not sooner. If given an opportunity I can prove that I can deliver the quality of work that one may be looking for. Most of my work has been in the medical data entry field, writing and managing of many contractors online and offline. I have experience and training in all programs within the Microsoft Office program. This will include Excel, Access and powerpoint. I have had some experience in website design and building. I am in the process of building a couple websites at this time for a quarter of the price that one would pay a professional website builder. All work is guaranteed. My goal is to become successful in the online work environment. I am very driven and would appreciate any opportunity to show one the work that I can do. I have worked in the healthcare field for many years as well. I would like to become successful in working contracts through the o'desk platform for the future. Working from home enables me to be productive and obtain opportunities that are not available in my area.

    $16.67 /hr
    2,018 hours
    4.96
  9. Roger L.

    Roger L.

    Project Management / SMM&Marketing Specialist/ Portuguese Translator

    Brazil - Last active: 13 hours ago - Tests: 13 - Portfolio: 3

    To go beyond the expectations of those counting on my professional skills and in the areas I am fully capable of providing excellence. Such areas include but are not limited to: Project and team managing skills: Over 5 years of experience managing teams, providing training programs to allow team members to be fully capable of acquiring the necessary skills to perform their daily tasks. Project and Team leadership and experiences have included: - Leading Projects from Start to Finish - Write Extensive and detailed Guidelines - Monitor Team Performance - Plan and provide Team Skill Growth - Manage, Lead, Execute and Monitor projects with dozens to Hundreds of Participants 100% remotely - Weekly team and project detailed reporting Company owner for almost 4 years. Owned a remodeling construction company where I managed a team of 15 professionals in the same area. Which involved duties such as: - Provided training and personal coaching to develop their professional skills in the field. - Responsible for managing and structuring the company while providing services to nationwide companies and personal clients. - Responsible for bills to pay and basic accounting such as maintaining cash flow of the company, cutting checks for the staff - Responsible for projects and duties among our teams Costumer Support Management: More than 2 years of experience with IT Technical Costumer Support, levels 1 and 2. Direct costumer support by phone, remotely and in person for Nestle S/A. Duties involved: - Responsible for providing technical training for team members. - Assignment Group (AG) Tasks - Ticket handling, monitoring, follow up, execution and closure - Task Queue Handling with updates and follow ups - High Priority ticket Management: - TTR System Management : Time to Assign/Reassign Ticket Management System: Which means divide high priority tickets to appropriate assignment groups - SAP Monitoring System: Responsible for providing delicate support for Nestle brokers and clients worldwide while handling multimillion dollar orders of merchandize to big corporations such as Walmart, Carrefour and others SEO (Search Engine Optimization) Specialist. -Technical Content DEVELOPMENT. Document revision. Technical and non-technical documents. -Provided long services for clients -Website ranking Exceptional Translator: Portuguese/English and English/Portuguese I have been in the field of translation since the year of 2000. Through all these years I must say that I have gained extensive knowledge in the field of translation which also includes: - Portuguese to English Audio Transcribing - English to Portuguese Audio Transcribing - General translation Services Additional strong points worth the mention are: - Logical and analytically cable of making quick decisions - Problems identification (E.g. Recurrent incidents) and treatment of the issues raised by the market or internally (OIT) or within project/task scope - Great Communication Skills - Pro-activeness / Collaboration in helping, teaching, and coaching other people, teams and organizations. - Entrepreneurship: Problem Solver, calculated risk taker, Innovator (propose innovation / renovation) and entrepreneur. - Used to working under pressure and capable of handling pressure while multitasking at the same time. Social Media and Internet Marketing Experience in leading and managing companies social media portfolios and brandins. - Responsible for managing online presence, social media accounts, product image and deliverable. Other points include: - Creating a Social Network Marketing Plan - Marketing Techniques for Facebook - Marketing Techniques for Twitter - Marketing Techniques for YouTube - Strategy and Goals - Email Marketing - and others

    Groups: Article Samurai, oTranslators

    $17.78 /hr
    4,792 hours
    4.92
  10. Carolina S.

    Carolina S.

    Customer service / Graphic Designer / Community Manager

    Uruguay - Last active: 13 hours ago - Tests: 5 - Portfolio: 1

    Hello, my name is Carol, I'm a graphic designer with wide experience in photoshop, illustrator, image, and photography, I specialize (while I still specializing) in retouching and photo editing, both natural and artistic, designs logos, images processing for commercial advertising and fashion. During the last two years I've been specializing in social media, working on various projects, such as community and marketing manager. I also have more than 3 years experience in the Customer service and moderation jobs. (working remotely) I am professional in my work, if hired, you will not be disappointed.

    $17.00 /hr
    2,090 hours
    5.00