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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,403 Customer service projects are completed every quarter on Upwork.

1,403

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: July 1, 2015
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  1. Jamin C.

    Jamin C.

    Determined Fast and Reliable

    United States - Last active: 11 hours ago - Tests: 7

    I am currently doing volunteer teaching work in France. I speak, read and write both English and French with English being my first language. I have done translation and interpreting work on an individual basis and for large groups. Over the past 4 years I've worked as a Licensed Personal Banker for 2 large banks in New York. Within the bank I managed the sales team, was responsible for meeting sales goals and assisted the manager in managing all functions of the branch. I have strong sales skills but also excellent oral and written communication skills. Part of my job was written communication with clients from diverse backgrounds. This helped me to become proficient in writing, proofreading, and correction. Also I have worked as a Personal Assistant and Manager where I was in charge of organizing meetings, travel arrangements and doing research projects. As a Personal Assistant I managed the team and kept things running in the office. I touch type 60 words per minute and I am very comfortable working with computers. I have transcribed videos and audio files. I enjoy writing and this passion has helped me to write many articles on a variety of topics in both English and French. I know the value of getting work done quickly and accurately. I am good at leading others to accomplish that same goal.

    $16.67 /hr
    6,815 hours
    4.72
  2. Maria victoria R.

    Maria victoria R.

    Project Manager, VA, e-Commerce/Web Content Manager

    Philippines - Last active: 1 day ago - Tests: 6 - Portfolio: 3

    As a manager, it is my goal to bring out the best in my team to best serve the company. As an individual, it is my personal commitment to work as a partner and not just a hired contractor as it gives more gratifying and fulfilling end results. My expertise are in to project management, Reliability, high regard to honesty and integrity are my core principles at work. I strive to learn and and always interested in learning tasks and reaching goals. My experiences in project and team management onsite and online gave me a deeper understanding of diversity in the workplace. Blending with different people having different personalities and cultures is very important in order for you to work as a team. oDesk is a perfect environment where diversity works at its best.

    $11.11 /hr
    6,397 hours
    4.87
  3. Jay Henayon

    Jay Henayon

    Lead Generation Specialist

    Philippines - Last active: 11 hours ago - Tests: 7 - Portfolio: 14

    Recognized as 2013 Top 5% ODesk Freelancer. To be part of any company in the fields of Lead Generation, Web Research and Database Building, and to fully utilize my skills in order to contribute to company's success. Over the last 1 year and 3 months, I have done great jobs working in research groups in Brazil, America, London, and Germany as a virtual assistant, web researcher and data entry specialist. As a Six Sigma Yellow Belt, I have showed and applied strategies and initiatives to finish tasks systematically and professionally with utmost accuracy and complete the task always ahead of time. I have developed skills and competencies of a highly adaptable, flexible, trainable and passionate Virtual Assistant. The following are the list of skills acquired & developed within my 3 years of experience (but not limited to): *Lead Generation *Database Building *Internet Research *Data Mining/Data Scraping * Administrative Assistant Support * Personal Assistant * Customer Service Representative * Document Organizing, Reporting, and Converting * Web Research * Google Docs Creation/Editing * MS Office Competent (Word, Excel, PowerPoint) * PDF Creation/Conversion/Editing * Customer Service

    $9.00 /hr
    9,216 hours
    4.97
  4. Jose Dodge

    Jose Dodge

    QA Tester (Application Development)

    Philippines - Last active: 11 hours ago

    Over the last 2 years, I have been developing my experiences in Class Action Settlement Administration. I have experiences in QA Testing and Data Entry. Prior to these tasks, I dealt with Class Members in the Call Centre Dept. I am well informed in this field and eager to expand my knowledge. Experiences prior to Class Action Settlements, I have worked primarily as a Call Centre Representative. Handling accounts such as, Account Advisor (JP Morgan), Event Recruiter (Microsoft Program Partners).

    $7.00 /hr
    1,933 hours
    5.00
  5. Sally Jean Zapanta

    Sally Jean Zapanta

    Professional Freelancer in Web Research & Data Entry, ESL Teacher

    Philippines - Last active: 11 hours ago - Tests: 5 - Portfolio: 8

    My core competency lies in Administrative Support using Word & Excel in Data Entry & Web Research. I'm also an English teacher and have been teaching the language for more than 15 years now. With these skills, I am seeking opportunities that will enable me to meet and work with good people who needs quality service with their projects and in return, be able to provide these goods/services as required.

    $5.00 /hr
    3,951 hours
    4.80
  6. Maria rosario R.

    Maria rosario R.

    Virtual Assistant/Administrator, English Teacher, Customer Support

    Philippines - Last active: 20 days ago - Tests: 18 - Portfolio: 2

    To offer superior performance and high quality work in the following areas which you may need assistance in. VIRTUAL ASSISTANCE: * Projects - Basecamp, Asana, TeamworkPM, Trello, Wunderlist * Highrise (Basecamp Directory) * iCloud * Administrative tasks (letters, contracts, record-keeping etc ... ) * Booking travel arrangements * Data-Entry * Appointment Setting * Client Callbacks (worldwide) * Phone service (outbound and inbound - USA and Canada) * Web Research * Social Media Promotion (Facebook, Twitter) Tools: MS Office Suite, Basecamp, Google Docs, File-Sharing (Dropbox), Asana, SugarSync, Apple iWork, Wunderlist EDUCATION: Licensed teacher since 2003 * Private tutoring (Academic) * English Composition (Creative Writing), Reading (SRA Reading Laboratory), Math (includes Singapore Maths) * Worksheets creation * Placement Tests creation (K-12) * Conversational English tutoring (non-native speakers) * Accelerated Learning techniques (students and teachers) * Basic Facilitation training for private tutors Tools: Skype, Google-Chat or Magic Jack for online training CUSTOMER SERVICE: * Outbound and inbound support (1st level) * Supervisor assistance (2nd level) * Up-selling * Cross-selling * Soft and hard selling * Product Training * Leads Generation * Quality Assurance * Retail, Rewards Program, Technical, General Inquiries * FAQ's creation * Phone, Email and Live Chat support * Get Satisfaction, KANA Mail Rate negotiable based on hours, duration and workload.

    $16.67 /hr
    1,458 hours
    4.23
  7. Jaqueline Mendoza-Bongco

    Jaqueline Mendoza-Bongco

    Administrative Support/Customer Care/Data Analyst/WEB RESEARCHER/SEO

    Philippines - Last active: 2 days ago - Tests: 6

    For the past 5 years I've been exposed with different types of work such as clerical, recruitment, managing production on a customer service side and forecasting or handling 800 people in terms of business needs.  My previous experiences had taught me a lot and could help out in all the projects that will be assigned. Currently I worked as a Keyword Researcher and help out our Internet Marketing Manager in analyzing keywords for the website

    $5.56 /hr
    2,940 hours
    4.87
  8. Muhammad Mustafa

    Muhammad Mustafa

    Project & Product Manager | Ecommerce Consultant

    Egypt - Last active: 1 month ago - Tests: 6 - Portfolio: 2

    Over the years I have developed an extensive experience in a wide variety of fields, what started in 2001 as a passion with web design, has since turned to be -as it seems!- a long journey with IT & Management. I easily learn new stuff and adapt with new technologies, below is NOT all what I know and can do, but the ones I am passionate about the most! My areas of experiences includes but not limited to: - Software Project Management - Web Development - Web Design - Software Testing & Quality Assurance - Ecommerce - Internet Marketing - Recruitment - Customer Service - English/Arabic Translation - Content Writing & Management

    $25.00 /hr
    2,088 hours
    5.00
  9. Hatice Degirmenci

    Hatice Degirmenci

    Customer Service Assistant/Virtual Assistant

    Turkey - Last active: 1 month ago - Tests: 5 - Portfolio: 1

    I am an energetic and self-motivated person, I take pride in the work I do, respect deadlines and focus on my organisation’s ambitions. I am a quick learner and have the ability to think on my feet in difficult situations, with excellent communication skills. When required I can be a very strong leader but I also have the ability to work well in a team towards a common goal. I have over 4 years experience in managing a small business, teaching English and translation, interpretation and transcription in Turkish – English / English-Turkish language pairs. I have worked on various projects here on odesk, including customer service, data entry, virtual assistant and translation. I love customer service work, I passionately enjoy making people happy and resolving issues. I also consider myself a detail-oriented, tidy and respectful virtual assistant. My goal is to do what I love doing and continue in this field of work while developing my skills and advance professionally day by day.

    $9.00 /hr
    1,213 hours
    5.00
  10. Divina M.

    Divina M.

    Customer Service/Phone support/ Marketing Online/ Data entry

    Philippines - Last active: 24 days ago - Tests: 4 - Portfolio: 1

    I am an experienced Customer Service / Sales Representative who has worked almost three years in the call center industry (BPO) here in the Philippines for US' top satellite radio (SXM) as client, handling account inquiries like; billing, and up-selling radio hardware as well as subscriptions. Through it, I have already developed a sense of being able to work both under pressure as well as with minimal supervision. Flexibility in terms of familiarity with the different timezones in the US and noting how to adjust with our time here in the Philippines is a major factor. Not to mention the ability to quickly learn and absorb new processes to accomplish tasks assigned to me. This is evident with the number of projects I have already accomplished here in oDesk; be it virtual assistant, finishing some paper works, booking,shopping online and even reservations as well as setting appointments. Let me know if you would need a competitive staff like me to work on your team.

    $3.33 /hr
    1,641 hours
    4.99