Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,726 Customer service projects are completed every quarter on Upwork.

1,726

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: June 1, 2015
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  1. Mariangela Mesias

    Mariangela Mesias Agency Contractor

    Account Administrator

    Philippines - Last active: 18 hours ago - Tests: 3

    Being an experienced General Virtual Assistant for over 4 years now, I offer exemplary Customer Service, be that over the Phone, on Live Chat or via E-mail support. I am able to cope with pressure and demands and am goal oriented. I am particular with meeting deadlines and have the zest for creating results. Through previous employments and experiences I have experience with Asana, Zendesk, Campfire, Magento, CPanel and Wordpress. I am proficient in the English language, both written and spoken and have once been given commendation by an employer. I have experience handling Inbound and Outbound phone support to and from clients, Email Support, Chat Support and Ticketing. Having graduated with a Bachelors Degree in Nursing, I am confident that I am well rounded with the Medical field. And as an experienced Customer Support Representative, I have worked and am experienced in the field of Hotels and Flights reservations, changes and cancellations.

    Groups: Pro Customer Service

    Associated with: The Virtual Hub

    $11.11 /hr
    3,075 hours
    4.61
  2. Armi jillian T.

    Armi jillian T. Agency Contractor

    Customer Support / Solutions Specialist / Telesales/

    Philippines - Last active: 18 hours ago - Tests: 9

    Over 5 years of combined experience in customer and technical support, sales and marketing, and quality assurance for US Companies. I seek to offer my skills and utilize it in a very competitive way. Driven and motivated to finish the tasks on time, can definitely provide excellent service and commitment to work.

    Associated with: Biz Connect

    $8.89 /hr
    8,004 hours
    4.60
  3. Cherie ann O.

    Cherie ann O. Agency Contractor

    Ultimate "Go-To" - CSR/VA/Recruiter/Proj&Team Manager/Data Analyst

    Philippines - Last active: 18 hours ago - Tests: 11 - Portfolio: 3

    Having spent the last 8 years working in Customer Service industry, I have had such opportunity to hone my skills in the areas in which I am at my best and improve in areas which needs more work. My core competency lies in providing reliable service with high integrity, honesty and justice. I simply uphold that being good at what u do and loving what you do works hand in hand to produce a very satisfying result. My main objective is to be able to find a job where I can utilize my skills and maximize my potential in the fields of Customer Support, Project Management, Underwriting, Finance, Administrative Support, and Business Services such as Recruitment. I have been working from home since 2009 and overtime, I have developed into a reliable staff. Client satisfaction and career growth is what motivates me to always be at my best in anything I do. What I can offer: Technical support from VOIP to VPN setup/connections Customer support with fluency in platforms such as Zendesk, Velaro chat client, Salesforce, Limelight CRM, Outlook and the rest of the Microsoft office system. (all channels: emails, live chat, phone) Virtual Assistance/Personal Assistance Recruitment Assistance Data Entry/Document Processing Order Processing Phone-based support Blog and Social Media Management Work Capability: Desktop running in Quad-core processor with 4 GB RAM and Windows 8 High-grade headset(logitech) DSL internet of upto 3.5Mbps (speedtest result: http://www.speedtest.net/result/--.png) 2 Back-Up Plug-IT broadband Interenet: a) 3G/HSDPA with speed of up to 7Mbps b) LTE with speed up to 42Mbps Dedicated Home Office Space My rate varies depending on the job and always open to negotiate. My work hours are flexible to meet your needs and would love to discuss should my professional profile fits what you're looking for.

    Associated with: Online Filipino Workers, Customer Support and Sales Agency, STAFFWISE, Manila's Top Tele-Seller

    $8.00 /hr
    12,674 hours
    4.74
  4. Princess marie C.

    Princess marie C. Agency Contractor

    Live Chat and Phone Support Representative/ Telemarketer

    Philippines - Last active: 18 hours ago - Tests: 8

    I am a graduate of 4 year degree in Business Management with 11 YEARS of experience in a CALL CENTER INDUSTRY. Well experienced in Customer Service and a Live Chat Operator. Excellent in English (Oral & Written). I can work on US time schedule. Familiar with Salesforce, Desk.com, Dropbox and other Google apps. Highly-organized and self-motivated. Energetic and have sense of responsibility. I have an experience in Scheduling & Calendar Management, Letter writing and Email response and follow – up. My previous job was an OUTBOUND Team Manager for Collections, As Team Manager, I run operations with a tight monitor on targets and profits uncompromising quality control and compliance. A coach and trainer of agents in meeting optimum standards.

    Associated with: Royal Telemarketers

    $7.78 /hr
    10,789 hours
    4.97
  5. Renan anthony A.

    Renan anthony A. Agency Contractor

    Executive Assistant, Customer Service Manager, Virtual Assistant

    Philippines - Last active: 18 hours ago - Tests: 14

    Have more than 3 years experience in the BPO industry as a customer service representative. I’ve handled American and Australian Clients and worked as a Senior Agent. I am working as a freelancer for more than 2 years here in oDesk as Customer Service Manager Assistant to Customer Service Manager. I helped my Clients organize and develop their customer service side of the business. I also managed oDesk contracts from posting oDesk Jobs to initial interview up to issuing payments to the contractors. I will Work hard and will do everything that is needed to complete the task assigned to me. Have excellent understanding with: Microsoft Word Microsoft Excel Microsoft Outlook Google Documents Facebook Desk.com Snapengage (Customer Chat)

    Associated with: 3D e-Solutions, Creating Outsourcing Solutions Agency

    $11.11 /hr
    6,136 hours
    4.82
  6. Gladys Gascon

    Gladys Gascon Agency Contractor

    Staffing Manager /Sales Telemarketing/Customer Service/Realstate Agent

    Philippines - Last active: 18 hours ago - Tests: 2 - Portfolio: 4

    Hi my name is Gladys, Staffing Manager of Virtual Workforce Professionals. We are a team with years of intensive training, background and experience in the outsourcing industry assisting clients by combining diverse skills and expertise to achieve and reach client satisfaction. We have handled successful campaigns in the US, Canada, UK, Australia, New Zealand and Singapore. Worked with industries such as Website Development, SEO Services, Mobile Websites, Commercial Services, Business Brokers, Real Estate, Mortgage, Insurance, Merchant Services, IT Products and Services and more. You can verify client feedback and reviews on our agency link below. Agency link: https://www.odesk.com/companies/~01d8db3e5bda51c72f Also, below is a link of my sample voice recording for you to assess my communication skills. Recording link: http://vocaroo.com/i/s1q530mO0Sdy I would be very grateful if you can spare your time to have a voice chat. Which will allow me to answer any questions you may have and for you to define your needs should you decide to use our agency for an ongoing campaign or for a one-time project. Our earnest dedication to your needs will be evident from day one. Thank you for your consideration, and I look forward to it. Personal Overview : Im Gladys working as a call center sales agent representative 7 years I started earning at age 13 and closing contracts at age 16. Realstate Agent and Contractor Director.I handled four different merchant accounts at a time. Realstate is one of my expertise and passion. Sales Consultant, Telemarketing,and Merchant account Sales agent,Electronic payment processing Orders,Customer service representative,Appointment setting,Telecommunication services,Lead generation Inbound and Outbound calls,Research,Surveys and have knowledge in MS Office,Word,Excel, Power Point, Creative Article Writer as well. Publisher,Database etc.Fluent in written and verbal English communications.I also worked as medical sales representative,and as a contractor,live band performer and director on Entertainment Industry.I have chosen this field because this is a wide door for enhancement and more progress.Working flexible with less supervision for my clients convenience. Dedication,the natural passion of love for each projects has been all in longterm relationships. The value of Motivation and Domination within.A great sales person is someone who can get "Attention" and "Result driven plus Work Ethics "...Three main factors which is proven success! Thank you so much and Im looking forward to hear from you soon!

    Associated with: VWPMA Business Development II, VWPMA Business Development III, VWP Manpower Agency, VWPMA Business Development I

    $7.00 /hr
    3,964 hours
    5.00
  7. Jennifer Ordena

    Jennifer Ordena Agency Contractor

    International Sales Representative/Appointment Setter

    Philippines - Last active: 18 hours ago - Tests: 2

    I took up Bachelor of Science in Business Administration major in Computer Science. I've been in a call center business for more than 5 yrs. I handled several campaigns like appointment setting for both B to B and B to C account, surveys and lead generation and hard selling including credit card pulling.

    Associated with: LTPC Outsourcing and Data Solutions, VWP Manpower Agency, Remote Team Agency

    $7.78 /hr
    6,269 hours
    4.66
  8. Sandra R.

    Sandra R. Agency Contractor

    Experienced Data Entry/Researcher/ Customer Service Representative

    Philippines - Last active: 18 hours ago - Tests: 2 - Portfolio: 4

    I am a professional Virtual Assistance and Data entry.( Phone / Chat / Email ) I am an experienced Customer Service, customer-focused administrative professional offering significant experience in self-directed positions requiring effective support, secretarial and administrative abilities. Proven interpersonal skills, communication,and multi-tasking skills. I take pride of my works no matter how small and simple the tasks are. I like working with people and enjoy group projects, but am also a self-starter who doesn't mind working on my own.

    Associated with: Arellsons

    $6.00 /hr
    13,345 hours
    4.99
  9. Ionie Mae Guzman

    Ionie Mae Guzman Agency Contractor

    Independent Contractor

    Philippines - Last active: 1 day ago - Tests: 8 - Portfolio: 8

    I have several years of customer service experience (including Ticket Support, Phone Support and Chat Support) and doing telemarketing jobs, in fact I was a Sales Coach in Stream Global Services ( Call Center in the Philippines). Aside from these, I also have experience as a Virtual Assistant, Lead Generator and a Project Manager. I am expert in using different Ticketing tools like, Zendesk and Kayako. I also have several years of experience using and managing different CRMs like, Salesforce, SugarCRM, ZOHO and a lot more. I actually call myself as an "all-around agent", because I can do any task. I am not afraid in learning new things. I am friendly, professional, multitasker, quick learner. I assure you, that if you hire me as your Customer Support Representative or for any position you think I am fit in, I will surely not fail you. Hope you would check on profile and I'm looking forward working with you.

    Groups: Pro Customer Service

    Associated with: Customer Support and Sales Agency, Manila's Top Tele-Seller

    $7.78 /hr
    13,073 hours
    4.88
  10. Alexandre H.

    Alexandre H. Agency Contractor

    I can place 120 to 150 phone calls per day,flexible with any time zone

    Hong Kong - Last active: 18 hours ago - Tests: 7

    • I can place 120 to 150 phone calls per day,flexible with any time zone,with excellent English. • Extremely reliable, fixed Internet connection (DSL / Broadband) with a minimum speed of 1MBPS and good computer with MS Office in an area without power outage problems • A quiet and private room to conduct work with no distractions • An ability to work effectively from home on a full-time schedule with fixed hours • A willingness to work extended hours, under pressure, if needed • A willingness to work on North American hours I'm a native French with an international multilingual experience over the last 10 years. Fluent in English, I have also some knowledge in Mandarin and Cantonese. I have a strong background in Sales and Customer Service in both IT and Telco, a positive mindset to conquer and inspire solid relationships with all customers, C-level executives by delivering a trusted and transparent service and building an excellent customer satisfaction. Self-motivated, I like to be part of a team to realize great performances. I am also a synergetic, proactive and studious professional ethical leader. I am available for part or full-time home based opportunities. Tools: skype, twitter, phone, laptop, homework station, high speed internet. Software: salesforce.com, pack office, google Thank you very much for your attention. I look forward to starting with you my next coming challenges! Kind regards, -------------------------------------------------------------------------------------------------------------------- D’origine française, je possède une expérience multiculturelle internationale de plus d’une douzaine d’années. Bilingue en Anglais, j’ai aussi des connaissances en Mandarin et en Cantonais. Je possède une riche pratique en ventes et service clientèle dans les domaines des nouvelles technologies de l’information et des télécommunications; un esprit positif pour conquérir et inspirer des solides relations avec tous les clients, décideurs d’entreprise, fondé sur un service de confiance reposant sur une excellente satisfaction. Autonome et motivé, je demeure un professionnel leader, synergétique, proactif, studieux, doté d'un sens de l'éthique et d'un esprit d'équipe pour réaliser de grandes performances. Je suis disponible pour une opportunité de télétravail à mi ou à plein temps. Merci beaucoup pour votre attention. Dans l’attente de commencer avec vous, mes prochains challenges! Outils: skype, twitter, téléphone, laptop, homework station, haut debit internet. Logiciels applications: salesforce.com, pack office, google Cordialement,

    Associated with: MYAMS

    $18.89 /hr
    1,748 hours
    4.12