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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 585 Customer support projects are completed every quarter on Upwork.


Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.63.

Last updated: October 1, 2015
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Anne Aksela

Anne Aksela

Customer service, Customer support, Sales and marketing

Finland - Tests: 2

Im woman with full of joy and positive thinking. At this moment I'm writing blogs and memoir about my life and also working sales and marketing in Bali, but it's only less then few hours per week and I'm looking job to fill my day that gives me more challenge. I moved from Finland to Bali, 2,5 years ago and I've been taking little time off and now need a work and challenge in my life. Before I had my own company in Finland. I was working with Natural nutrition, health and beauty. Mostly customer service and sale and also taught people to healthier life with natural food and medicine. I've also worked as a superior for 15 employees in jewerellybusiness in Helsinki, icluding sales (B2B) Ive also studied a lot of sale and marketing. I have good skills to use internet and Microsoft office (word, exel etc.) Im a fast learner and love to learn always new things. Ive been in customer service since I was kid, so it's in my blood and I do appreciate a good customer service. You need to know how to use those skills also when you replay and help customers by email or phone. Negative impressions comes easy. I'm friendly, easy going, full of joy and happiness, hard- working and loyal. I do all my work 100% and if I dont know something, I'll ask. Hope you contact me and we can help each other.

$18.00 /hr
149 hours

Anna Tihencaia

Anna Tihencaia

Administrative Support, Customer Service, Sales and Marketing

Moldova - Tests: 3

My name is Anna. I'm progressive 5 years of professional experience in customer service administration and 4 years experience in office administration. I possess outstanding problem solving and customer service skill, have strong management, organizational and relationship building skills, good analytical and interpersonal skills. I'm an excellent team player with good negotiation skills

$4.44 /hr
12 hours

Hannah R.

Hannah R.

Customer Support Specialist, Sales & Marketing Specialist

Philippines - Tests: 5

I am a trained qualified customer service expert. Worked in two Telecommunication Customer Care Industries. I personally have been in the Industry of customer service for over 4 years with passion for customers in any area of business. I believe that customer service is the foundation in every company. Continues to aspire to obtain the position of in a dynamic environment to enhance my customer service abilities and to utilize my skills in providing customer satisfaction and positive client image. I've learned that the success of my clients depend highly on my ability to deliver superior value to them. I am very highly motivated and consistent to outperform. I look forward to work with companies and clients with the same goal as mine, to deliver outstanding customer service.

100% Job Success
$4.00 /hr
6,952 hours

Oscar Santana

Oscar Santana

IT Support, customer support, Web and Wordpress Developer. DBA

Venezuela - Tests: 2

I work as a programmer, social media manager and specialist in customer support both in the social part as IT. I have more than 6 years working with Customer and IT support using, chat, Helpdesk, and phone to give support to clients. I also have experience as a Web Hosting support Agent. I like to work as a freelancer, I consider myself a person who always solves problems, proactive and enthusiastic, always willing to take on new challenges and learn something new every day. -- Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar nuevos retos y aprender algo nuevo todos los días.

Groups: Bluehost Developers and Designers

71% Job Success
$8.89 /hr
1,586 hours

Mathew G.

Mathew G.

Experienced Customer Support & Core Network Implementation Engineer

Kenya - Tests: 5

I am Young focused and hardworking person a holder of Bachelor of Science in Computer Engineering with 5000+ Odesk working hours in Customer and Technical Support in great online software companies and video design Integrations. I have Over 6 Cumulative years in as Customer/Technical support having worked in ISP based on VSAT Communication (KU-band and C-Band of Various Dish Capacities), Hub/NOC Planning & Design, Monitoring for (iDirect, Hughes & NewTec) using Various Management & Monitoring Software (Hughes NMS, iMonitor, NewTec, Packeteer etc) based in ISP’s NMC and Customer Support Departments. In Mobile Telecommunication Experience as a Core Network Integration Engineer for Multinational Telecommunication Vendor (Huawei) CS Products (MSOFTX300/UMG8900/HSS/HLR 9860). Also worked before in same vendor as Solution Architect/Pres-sales Engineer (for CS/PS & Carrier Software Products and Solutions) and as Core Network CS Engineer involved in Core Network Planning, Design and Implementation. I have great work experience in Internet Protocols (SS7 / SIGTRAN/MAP / CAP/ TCAP / CAMEL) , 3GPP CN standards and protocols and in particular BSSAP,RANAP/MAP. I have done Integrations with E/// MSC/BSC (TD/BSC)/RNC, Telepins (MFS), Mavenir's (EIR) and other Vendors.

71% Job Success
$12.22 /hr
5,679 hours

Usama Zaheer

Usama Zaheer

WordPress MCP SEO SEM SMM Web Design E Commerce Shopping Cart

United Kingdom - Tests: 5 - Portfolio: 1

As an IT savvy and dedicated contractor, I aim at providing excellent and timely customer service. My skills have been enhanced through 6 years of working with PC Hub handling concerns,Real Estate work purchasing to different HDD, PSU, Designing,casing, etc... and Computer Programs. *online advertisement posting *Efficient handling of customer complains and questions related to warranty *phone sales of PC parts *moderate data entry (60 WPM) *Advanced computer skills * troubleshooting support via telephone *knowledge in online advertisement at market places such as;;; *knowledge in remote access using time viewer I am also a White-hat Off-page/On-page SEO expert. I have a vast knowledge and experience in link building. I can create Google friendly quality backlinks(Do-follow & No follow) & I never use any kind of Black hat seo tools. I am always cautious to avoid Google penalty. My theme is “quality first”. I am highly interested to work for this project of yours. My SEO Service Is, ON- Page SEO: • Keyword Analysis • Competitors Analysis • Seo friendly permalink Setup • Setup title tag • Setup description tag • Meta Tags creation • Setup image alt tag • Setup(h1,h2…tag and bold italic) • Build internal link • Internal Linking of web-pages • Sitemap & Rss Feed creation • Create XML site map • Setup google webmaster tool • Setup yahoo bing webmaster tools (yahoo site explorer) OFF- Page SEO, *Search Engine Directory Submission *Citation Building/Local Directory Submission *Social Bookmarking *Directory Submission. *Article Submission. *Blog Creation *Forum profile Building *Forum Post. *Blog Comments *Link Wheel *Link Pyramid *Yahoo Answer *Web 2.0 profile Creation and posting. Looking forward to work with you soon. Thanks and best regards,

77% Job Success
$16.67 /hr
2,432 hours

Lee Van Cliff E Samson

Lee Van Cliff E Samson

Data Specialist

Philippines - Tests: 6 - Portfolio: 9

I have a 3-Year Experience with diverse skills developed on Data Entry, Email Management, Network Security, Website Development, Web Store Management, Order Processing, Domain Management, Program Skills, Technical Service and Customer Service Support.

$22.47 /hr
4,782 hours

Gary Vanlalawmpuia

Gary Vanlalawmpuia

Hire me I wont let you down

India - Tests: 1 - Portfolio: 1

I have an overall experience of 7 Years in a BPO domains ,being in the Call Center industry i have Experienced in Outbound Sales , Cold Calling, Lead Generation, Appointment Setting and Customer Service. I have all the skills and experience you are looking in an ideal candidate. I am flexible with the working schedule and do not have problem doing night shifts as well as working on weekends

$7.00 /hr
242 hours

Samer Saad

Samer Saad

Windows Server Administrator , Web Hosting , Parallels plesk

Egypt - Tests: 9

Over the last 12 years, i have been CEO (admin) for 2 web hosting companies , I am responsible for over 100 Windows (2003 , 2008 & 2012) servers as windows administrator , managing (IIS 6 , 7.5 & 8) , i have good experience with WHM , Cpanel for Centos (5,6) & Parallels Plesk automation, i am looking for Windows servers administration jobs , seeking opportunities to manage web hosting business for both linux & windows servers running Cpanel & Parallels . Windows Server 2012 Administration Certified Field of experience : Windows Server 2003, 2008, 2008 R2 & 2012 Web Servers: IIS Web server 6/7/8 Networking: TCP/IP, UDP, DNS, SMTP, FTP , DHCP, SSL, HTTP, HTTPS. DNS Services VMware Virtualization Active Directory, user and computer management Active Directory setup and maintenance Database: SQL 2005/2008/2012 . Group Policy Management Console (GPMC) NTFS File and Share permissions Windows Server Migrations Windows Server security Software Install Configuration: VB.NET, .NET 3.5 & 4.5 , SQL Server, Outlook Express .

$16.00 /hr
1,177 hours