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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 756 Customer support projects are completed every quarter on Upwork.

756

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.64.

4.64
Last updated: July 1, 2015
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  1. Anna Tihencaia

    Anna Tihencaia

    Administrative Support, Customer Service, Sales and Marketing

    Moldova - Last active: 16 days ago - Tests: 3

    My name is Anna. I'm progressive 5 years of professional experience in customer service administration and 4 years experience in office administration. I possess outstanding problem solving and customer service skill, have strong management, organizational and relationship building skills, good analytical and interpersonal skills. I'm an excellent team player with good negotiation skills

    $4.44 /hr
    12 hours
    5.00
  2. Hannah R.

    Hannah R.

    Customer Support Specialist, Sales & Marketing Specialist

    Philippines - Last active: 28 days ago - Tests: 5

    I am a trained qualified customer service expert. Worked in two Telecommunication Customer Care Industries. I personally have been in the Industry of customer service for over 4 years with passion for customers in any area of business. I believe that customer service is the foundation in every company. Continues to aspire to obtain the position of in a dynamic environment to enhance my customer service abilities and to utilize my skills in providing customer satisfaction and positive client image. I've learned that the success of my clients depend highly on my ability to deliver superior value to them. I am very highly motivated and consistent to outperform. I look forward to work with companies and clients with the same goal as mine, to deliver outstanding customer service.

    $4.00 /hr
    6,952 hours
    3.00
  3. Oscar Santana

    Oscar Santana

    IT Support, customer support, Web and Wordpress Developer. DBA

    Venezuela - Last active: 7 days ago - Tests: 2

    I work as a programmer, social media manager and specialist in customer support both in the social part as IT. I have more than 6 years working with Customer and IT support using, chat, Helpdesk, and phone to give support to clients. I also have experience as a Web Hosting support Agent. I like to work as a freelancer, I consider myself a person who always solves problems, proactive and enthusiastic, always willing to take on new challenges and learn something new every day. -- Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar nuevos retos y aprender algo nuevo todos los días.

    Groups: Bluehost Developers and Designers

    $8.89 /hr
    1,586 hours
    4.93
  4. Gladys K.

    Gladys K.

    PPC Expert, Analytics & Adword Certified - 8500 Hrs Done

    Kenya - Last active: 2 days ago - Tests: 11 - Portfolio: 10

    More than 8,500 hours input and 87 Hourly jobs done with a feedback of 4.64! Would you be my next client? PPC CERTIFICATIONS Adwords and Analytic Certification: https://j.mp/adword-certification Google Partner Certification: https://j.mp/google-partner-certification Odesk Google Analytics Test - Top 10% Co-founder and Operator of Questinc Web Marketing. Questinc currently has discretion over $60K/mo in Adwords / BingAds / AdRoll / Facebook & LinkedIn Ad Spend. While I can provide ample, current references, I do not share the confidential details of past or ongoing assignments. I use Optimizely and SEM rush pro for landing page optimization and Keyword Analysis respectively. I also use Prosper202 for CPA and affiliate campaigns, Pay per click has been king to a few and a devil to many. I know its good for product launches, offers and promotion but all these depend on how good your on-page SEO is, how your campaign setting choices relate to your business goals and the level of monitoring and evaluation of performance. This is my guarantee: I will increase your CTR and conversions that will reduce your cost per click for Adword, Bing Ads, Facebook Ads, Ad Roll and Linkedin Ads. I will be honest. Sometimes you do not need to spend as much after all :). Regards, Gladys

    $20.00 /hr
    9,045 hours
    4.63
  5. Michelle Mangaoang

    Michelle Mangaoang

    Customer Service Representative | VA | Web Researcher

    Philippines - Last active: 9 hours ago - Tests: 10 - Portfolio: 2

    I have worked as a customer service representative for over 4 years in which I had the privilege to deal with Australian clients. Working for back office, my job role is to process phone connections and make sure to email or call clients when needed. I am knowledgeable in Microsoft office applications. I am competent when it comes to customer service and administrative jobs.

    $3.89 /hr
    1,741 hours
    5.00
  6. Momer D.

    Momer D.

    Customer Service / Technical Support Representative / Recruiter

    Philippines - Last active: 5 days ago - Tests: 12

    I have endured in the BPO industry for more than10 years. I have ample knowledge and skill with customer service and technical support issues over the phone, through chat, and email. I believe I have due competence in communicating with clients in the most appropriate manner and I would love to continue working in a similar environment and to increment more experience for continuous progress and stable work.

    $7.78 /hr
    2,366 hours
    5.00
  7. Honey V.

    Honey V.

    All - Around VA/ Researcher/ Data Entry Specialist & Lead Generation

    Philippines - Last active: 9 hours ago - Tests: 5 - Portfolio: 17

    I'm efficient and highly organized. This enables me to be as productive as possible on the job. I pay attention to all the details, and like to be sure that everything is just right. My time management skills are excellent and I'm organized, efficient, and take pride in excelling at my work. I will do my best to be more productive and work honestly and efficiently. I will suggest what I think is right and help my team members when they need my help. Why you should hire me? Because I am a fast learner, smart and reliable. I work efficiently and coordinate well. Now I’m going to give you a short summary about my skill, I hope it will help you determine about my key strength for your job: * I have over 8,000+ hrs working experience at oDesk. * My hourly rate is low & negotiable but I can provide you best quality work. * oDesk verified ID contractor with good feedback score & good test result. * I’m honest & trustworthy, dependable & fast learner. * I have over 6 years of experience being a Virtual Assistant/Data Entry. * I am available 40+ hours a week for your job.

    $5.56 /hr
    8,131 hours
    4.98
  8. Mathew G.

    Mathew G.

    Experienced Customer Support & Core Network Implementation Engineer

    Kenya - Last active: 14 days ago - Tests: 5

    I am Young focused and hardworking person a holder of Bachelor of Science in Computer Engineering with 5000+ Odesk working hours in Customer and Technical Support in great online software companies and video design Integrations. I have Over 6 Cumulative years in as Customer/Technical support having worked in ISP based on VSAT Communication (KU-band and C-Band of Various Dish Capacities), Hub/NOC Planning & Design, Monitoring for (iDirect, Hughes & NewTec) using Various Management & Monitoring Software (Hughes NMS, iMonitor, NewTec, Packeteer etc) based in ISP’s NMC and Customer Support Departments. In Mobile Telecommunication Experience as a Core Network Integration Engineer for Multinational Telecommunication Vendor (Huawei) CS Products (MSOFTX300/UMG8900/HSS/HLR 9860). Also worked before in same vendor as Solution Architect/Pres-sales Engineer (for CS/PS & Carrier Software Products and Solutions) and as Core Network CS Engineer involved in Core Network Planning, Design and Implementation. I have great work experience in Internet Protocols (SS7 / SIGTRAN/MAP / CAP/ TCAP / CAMEL) , 3GPP CN standards and protocols and in particular BSSAP,RANAP/MAP. I have done Integrations with E/// MSC/BSC (TD/BSC)/RNC, Telepins (MFS), Mavenir's (EIR) and other Vendors.

    $16.67 /hr
    5,679 hours
    4.68
  9. Shereen M.

    Shereen M.

    You want it i have it for you!

    Malaysia - Last active: 9 hours ago - Tests: 16 - Portfolio: 9

    I have an extensive experience in Customer Service, Sales, Appointment Setting,Data Entry,Lead Generation and Online Researcher.I have been handling several accounts from sales to customer service. Part of my responsibility is making sure that the client or the customer was able to understand about the service that we are offering to them, I always make sure that i make business easy and quick by having a solid understanding and strong knowledge about the product. I always recognize their emotions by connecting and caring for what they feel. I make it a point to resolve their concern by identifying by unstated needs and providing flexible solutions. This has been my role for 6 Years as a Customer Service Representative, Administrative Assistant and Sales Representative. I make it a point to make sales at the end of the shift and create an extra ordinary experience with the customers.

    $13.00 /hr
    2,708 hours
    4.69
  10. Marius vicol C.

    Marius vicol C.

    Customer Service/Network Support

    Romania - Last active: 8 days ago - Tests: 5 - Portfolio: 1

    I have a huge experience on internet issues, pppoe, tcp/ip, dhcp and different OS. Same time i have 7 years of experience in Customer Service and Networking and in all this time I have satisfied the clients with my skills. My straights skills are: punctuality (I was late one time in 7 years because a car crash), ambition, requirement, working in stress, work in team, best result, customer satisfaction, best quality, optimum results and in the same time technical skills in Windows XP, Vista, 7, 8, 10, MAC OS and MAC OSX are my duties that I have to excel day by day.

    $8.00 /hr
    455 hours
    5.00