Customer support Freelancers

Browse Customer support job posts for project examples or post your job on Upwork for free!

Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 849 Customer support projects are completed every quarter on Upwork.

849

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.66.

4.66
Last updated: June 1, 2015
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  1. Radostin D.

    Radostin D.

    You have a problem? - I am the solution :)

    United Kingdom - Last active: 2 days ago - Tests: 8

    - PHP, Mysql, Jquery, Jquery Mobile, CSS - Wordpress - plugins, customization, themes, custom coding - Facebook Development, Fan pages/applications - Working with APIs, Facebook API, Twitter API etc. - E-commerce integration with online payment processors (Paypal, Moneybookers, Liberty Reserve, Authorize.net etc.) - Online marketing, affiliate programs, PPC - Web automation, web scraping Please don't hesitate to contact me and discuss different projects even if the requirements are not listed at my personal profile. I am open to all different kind of projects. Waiting for your projects :)

    Groups: Application Developers Alliance

    $33.33 /hr
    149 hours
    4.93
  2. Valentina D.

    Valentina D.

    Blogger, Copywriter, Research Data Entry Specialist

    Italy - Last active: 16 hours ago - Tests: 3

    I’m a freelance Blogger-Copywriter, Social Media Specialist, Research and Data Entry Specialist. I write for several websites about cooking, about tourism and about local news. I'm also developing apps for iPhone and Android phones. I create mini-audio guides about the most beautiful towns and villages in Tuscany. I’ve been working in tourism and new technologies since 2006, when I was Content Manager for multimedia guides for visiting art cities. Then I worked as E-Commerce Manager for a leather company selling leather goods all over the world and I was in charged of customer service and webmarketing. I also worked for a famous Florentine webagency that has several websites about Tuscany, as well as a dedicated blog and forum. I used to write contents, doing SEO and being active on the forum and on the blog. I’m a motivated and dynamic person and I commit myself into work really hard. I’m also mum of a lovely boy. At the moment I’m trying really hard to get my job priced and not just appreciated.

    $25.00 /hr
    4,850 hours
    5.00
  3. Maximilian S.

    Maximilian S.

    Translation & Copywriting, Germany

    Germany - Last active: 14 days ago - Tests: 5 - Portfolio: 1

    Over the past years I've helped both businesses and individual clients with localizing their websites and products for the German speaking market. Also, I've supported them in communicating with German partners by working as virtual assistant or translating emails. Both when translating and writing I am very attentive to small details—while always seeing the larger meaning of what I work on. You can count on me to deliver outstanding results, on time!

    $15.00 /hr
    331 hours
    4.54
  4. Shelly M.

    Shelly M.

    Technical Support, Virtual Assistant, Certified Internet Researcher

    United States - Last active: 2 days ago - Tests: 3

    I provide my clients with first-class attention, a varied set of skills and I provide exceptional service in the following areas: Technical Support / Help Desk - Zendesk Social Media, Website & Blog Management - Word Press Internet & Web Research Database and CRM / Contact Management - iContact, Zoho, Constant Contact Reference Librarian Skills & Resources Administrative Assistance Personal Assistance Digital Curator of Words, Images, Sound & Video I am available to work 7 days a week and have a very flexible time schedule to accommodate my clients' needs. I've been using computers and providing technical support and administrative support since the 1980s. In 2011 I was certified in the Library Information Technology program at Cuesta College in San Luis Obispo, CA, where I earned additional special certifications for Internet Research and Web Page Coding XHTML/CSS. My employment history includes large and small companies in addition to individuals, small businesses and start-ups.

    $27.78 /hr
    3,975 hours
    4.62
  5. Andrea L.

    Andrea L.

    Virtual Admin ~ Personal Assistant ~ Project and Office Manager

    United States - Last active: 16 hours ago - Tests: 3 - Portfolio: 1

    I have a degree in Communications with an emphasis in Public Relations, and a minor in English. I moved from the United States to beautiful Rome, Italy, in 2010. I previously worked as an Event, Travel and Training Coordinator, and have strong skills when it comes to detail and organization. After I moved to Italy, I discovered the world of freelancing. Best discovery yet! For the past three years, I have worked as a Virtual Administrative Assistant through oDesk, specializing in administration and marketing. I proudly have a long-standing relationship with the majority of my clients. Although there are others, my primary responsibilities as an assistant currently include: - travel and event planning - social media management - preparing and processing client invoices - email marketing and communications - maintaining company website - proofreading articles and video scripts - managing virtual assistant team - maintaining internal systems and databases I also love to travel and experience new places, and spend a great deal of time traveling around Europe. I write a blog, Why Roam?, about my travels and life abroad. I like to share things to do, see and eat in Italy and beyond. All content on the website is original, as I write each post and take almost all photos. I've had the opportunity to learn a good deal about website design, including HTML and search engine optimization. You can view my work here: http://whyroamtravel.com. If you are interested in speaking with me further, I would be happy to arrange a telephone or Skype interview. I look forward to hearing from you! Kind regards, Andrea

    $20.00 /hr
    3,441 hours
    5.00
  6. Richard B.

    Richard B.

    Accomplished Ecommerce Consultant Specialist

    United States - Last active: 1 month ago - Tests: 2 - Portfolio: 9

    I am an E-commerce director and business consultant with seventeen years of experience in the industry of web based businesses, marketing, customer services, SOP, growth management, leadership, and product development for the internet based community of businesses. Startups can also be assisted with standard operating procedure development, media management, team acquisition and marketing. I am also an accomplished writer for several industries and can help with your content and message.

    $55.56 /hr
    373 hours
    5.00
  7. Mary Crawford

    Mary Crawford

    Mgmt-Team Lead-Customer Care-V.A.-Sales-Writer

    United States - Last active: 16 hours ago - Tests: 16 - Portfolio: 4

    I have specialized in the sales,customer service field as a manager and sales manager, top sales performer and Team leader creating an exemplary team to monitor Quality Assurance for the three major call centers of a National company Responsibilities included: - Leading the growth and development of my company's Quality monitoring. -Procuring top talent and carefully selecting exceptional candidates for the formation of an exemplary team. - Overseeing preparation of uniquely quantitative and qualitative QA reports on a daily, weekly, monthly and quarterly agent specific reporting criteria. . - Edit and distribute to reporting and process critical feedback to all 3 call centers while discovering, managing, and resolving any discrepancies in information or processes. -Meeting on a weekly basis with the different teams for discussion of action items and training of customer care agents. -Preparation of itinerary and hosting weekly QA meetings with my team for a clear portrait of feedback across the globe and preparation of the teams weekly assignments. Accomplishments I am proud of include: -excellent managerial skills in office or performing online virtual assistant responsibilities! -High ranking percentile in communication and negotiation skills, phone, hospitality, email etiquette plus customer care. -Proficiency in business communications understanding that communication is the key to success! -I have received recognition for my careful attention to detail and ability to provide spot on feedback including meeting notes. - I am a publish writer, a foreign language and body language student. - I am tech savvy, a self starter and have an impeccable ability to work independently managing time well. - I pride myself with dedication and maintaining a great work ethic being completely trustworthy. -I am equally content following direction from one supervisor, as a team player, as a team leader or in a managerial setting. - I am very flexible with my hours and enjoy long term positions with an opportunity for advancement and working as many hours as possible. - I am an eager and quick study, always up for a new task contributing 100% effort ! References available I look forward to hearing from you,

    $15.56 /hr
    7,104 hours
    5.00
  8. Waqas T.

    Waqas T.

    Online Assistant | SEO | Product Manager | Customer Support

    Pakistan - Last active: 16 hours ago - Tests: 12 - Portfolio: 4

    Over the last 6 years, I have worked on varying projects that required different skill sets and abilities. A few of my skills are listed below: * Managing, implementing and maintaining: ** Dedicated servers - CentOS / Windows. ** Domain & Hosting. ** Google Business Solutions. ** ZOHO CRM Solutions. ** Salesforce CRM Solutions. ** Magento, X-Cart & Shopify. ** Wordpress. ** MailChimp, & Active Campaign. * Creating custom Macros. * Q/A on software & services. * Search Engine Optimization. * Deploying software & services on the web. * Customer support via email, phone, Gotomeeting, TeamViewer & chat. * Using Word, Excel, PowerPoint, Access, OneNote, Frame Maker, CorelDraw & Photoshop for a host of different projects and automations. For more on my skills, please see my Work History, Portfolio, and Tests. My objective is to provide my clients with excellence in service, communication and reporting. I am energetic, committed, and motivated to work and am able to manage deadlines with a can-do attitude. I am seeking opportunities to provide my services as a 'packaged' virtual assistant where I can help deploy, manage or suggest on a host of different projects / solutions. * Top 1% of successful oDesk freelancers.

    Groups: BigCommerce, Bluehost Developers and Designers...

    $15.00 /hr
    14,256 hours
    4.99
  9. Jamin C.

    Jamin C.

    Determined Fast and Reliable

    United States - Last active: 16 hours ago - Tests: 7

    I am currently doing volunteer teaching work in France. I speak, read and write both English and French with English being my first language. I have done translation and interpreting work on an individual basis and for large groups. Over the past 4 years I've worked as a Licensed Personal Banker for 2 large banks in New York. Within the bank I managed the sales team, was responsible for meeting sales goals and assisted the manager in managing all functions of the branch. I have strong sales skills but also excellent oral and written communication skills. Part of my job was written communication with clients from diverse backgrounds. This helped me to become proficient in writing, proofreading, and correction. Also I have worked as a Personal Assistant and Manager where I was in charge of organizing meetings, travel arrangements and doing research projects. As a Personal Assistant I managed the team and kept things running in the office. I touch type 60 words per minute and I am very comfortable working with computers. I have transcribed videos and audio files. I enjoy writing and this passion has helped me to write many articles on a variety of topics in both English and French. I know the value of getting work done quickly and accurately. I am good at leading others to accomplish that same goal.

    $16.67 /hr
    6,685 hours
    4.72
  10. Diana Muniz Barbosa

    Diana Muniz Barbosa

    Administrative and Personal Assistant. Customer Support Manager.

    Canada - Last active: 1 day ago - Tests: 9

    If what you need is an experienced, hard-working, responsible and fast learner person, I can offer that and more. Since I join oDesk I have been a personal assistant, virtual assistant, project manager and administrative manager, I ca help you with many tasks like translations (English-Spanish, Spanish-English, French-Spanish), customer service, market and Internet research, recruiting, administrative support, I am detailed oriented, pro-active and need little supervision. My goal is to make your life easier by giving you the best quality work. Before joining oDesk, I was a long time experienced PR with speciality in fashion and marketing looking to expand my work campus and to help with my knowledge as much as I can. I had work in Milan, Paris, NY, Mexico and some other countries as a PR and marketing consultant, mostly traveling to any place my services were needed including the Middle East. I believe that my experience in all those places makes my profile interesting because of my knowledge of too many different cultures.

    $20.00 /hr
    2,564 hours
    5.00