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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 585 Customer support projects are completed every quarter on Upwork.


Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.63.

Last updated: October 1, 2015
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Anne Aksela

Anne Aksela

Customer service, Customer support, Sales and marketing

Finland - Tests: 2

Im woman with full of joy and positive thinking. At this moment I'm writing blogs and memoir about my life and also working sales and marketing in Bali, but it's only less then few hours per week and I'm looking job to fill my day that gives me more challenge. I moved from Finland to Bali, 2,5 years ago and I've been taking little time off and now need a work and challenge in my life. Before I had my own company in Finland. I was working with Natural nutrition, health and beauty. Mostly customer service and sale and also taught people to healthier life with natural food and medicine. I've also worked as a superior for 15 employees in jewerellybusiness in Helsinki, icluding sales (B2B) Ive also studied a lot of sale and marketing. I have good skills to use internet and Microsoft office (word, exel etc.) Im a fast learner and love to learn always new things. Ive been in customer service since I was kid, so it's in my blood and I do appreciate a good customer service. You need to know how to use those skills also when you replay and help customers by email or phone. Negative impressions comes easy. I'm friendly, easy going, full of joy and happiness, hard- working and loyal. I do all my work 100% and if I dont know something, I'll ask. Hope you contact me and we can help each other.

$18.00 /hr
149 hours

Anna Tihencaia

Anna Tihencaia

Administrative Support, Customer Service, Sales and Marketing

Moldova - Tests: 3

My name is Anna. I'm progressive 5 years of professional experience in customer service administration and 4 years experience in office administration. I possess outstanding problem solving and customer service skill, have strong management, organizational and relationship building skills, good analytical and interpersonal skills. I'm an excellent team player with good negotiation skills

$4.44 /hr
12 hours

Hannah R.

Hannah R.

Customer Support Specialist, Sales & Marketing Specialist

Philippines - Tests: 5

I am a trained qualified customer service expert. Worked in two Telecommunication Customer Care Industries. I personally have been in the Industry of customer service for over 4 years with passion for customers in any area of business. I believe that customer service is the foundation in every company. Continues to aspire to obtain the position of in a dynamic environment to enhance my customer service abilities and to utilize my skills in providing customer satisfaction and positive client image. I've learned that the success of my clients depend highly on my ability to deliver superior value to them. I am very highly motivated and consistent to outperform. I look forward to work with companies and clients with the same goal as mine, to deliver outstanding customer service.

100% Job Success
$4.00 /hr
6,952 hours

Oscar Santana

Oscar Santana

IT Support, customer support, Web and Wordpress Developer. DBA

Venezuela - Tests: 2

I work as a programmer, social media manager and specialist in customer support both in the social part as IT. I have more than 6 years working with Customer and IT support using, chat, Helpdesk, and phone to give support to clients. I also have experience as a Web Hosting support Agent. I like to work as a freelancer, I consider myself a person who always solves problems, proactive and enthusiastic, always willing to take on new challenges and learn something new every day. -- Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar nuevos retos y aprender algo nuevo todos los días.

Groups: Bluehost Developers and Designers

71% Job Success
$8.89 /hr
1,586 hours

Mathew G.

Mathew G.

Experienced Customer Support & Core Network Implementation Engineer

Kenya - Tests: 5

I am Young focused and hardworking person a holder of Bachelor of Science in Computer Engineering with 5000+ Odesk working hours in Customer and Technical Support in great online software companies and video design Integrations. I have Over 6 Cumulative years in as Customer/Technical support having worked in ISP based on VSAT Communication (KU-band and C-Band of Various Dish Capacities), Hub/NOC Planning & Design, Monitoring for (iDirect, Hughes & NewTec) using Various Management & Monitoring Software (Hughes NMS, iMonitor, NewTec, Packeteer etc) based in ISP’s NMC and Customer Support Departments. In Mobile Telecommunication Experience as a Core Network Integration Engineer for Multinational Telecommunication Vendor (Huawei) CS Products (MSOFTX300/UMG8900/HSS/HLR 9860). Also worked before in same vendor as Solution Architect/Pres-sales Engineer (for CS/PS & Carrier Software Products and Solutions) and as Core Network CS Engineer involved in Core Network Planning, Design and Implementation. I have great work experience in Internet Protocols (SS7 / SIGTRAN/MAP / CAP/ TCAP / CAMEL) , 3GPP CN standards and protocols and in particular BSSAP,RANAP/MAP. I have done Integrations with E/// MSC/BSC (TD/BSC)/RNC, Telepins (MFS), Mavenir's (EIR) and other Vendors.

71% Job Success
$12.22 /hr
5,679 hours

Gary Vanlalawmpuia

Gary Vanlalawmpuia

Hire me I wont let you down

India - Tests: 1 - Portfolio: 1

I have an overall experience of 7 Years in a BPO domains ,being in the Call Center industry i have Experienced in Outbound Sales , Cold Calling, Lead Generation, Appointment Setting and Customer Service. I have all the skills and experience you are looking in an ideal candidate. I am flexible with the working schedule and do not have problem doing night shifts as well as working on weekends

$7.00 /hr
242 hours

Samer Saad

Samer Saad

Windows Server Administrator , Web Hosting , Parallels plesk

Egypt - Tests: 9

Over the last 12 years, i have been CEO "admin" for 2 web hosting companies , I am responsible for over 100 Windows ( 2008 & 2012 ) servers as windows administrator , managing webservers (IIS 6 , 7.5 & 8) , i have very good experience with windows servers administration "troubleshooting advanced IIS/Windows problems" and Parallels Plesk automation , i am looking for Windows servers administration jobs , seeking opportunities to manage web hosting business for both linux and windows servers running Cpanel and Parallels Plesk (Odin) . Microsoft Windows Server Certified Microsoft Networking Certified Windows Server 2008 Administration Certified Windows Server 2012 Administration Certified Field of experience : Windows Servers 2008, 2008 R2 & 2012 Web Servers: IIS Web server 6/7/8 Networking: TCP/IP, UDP, DNS, SMTP, FTP , DHCP, SSL, HTTP, HTTPS. DNS Services VMware Virtualization Active Directory, user and computer management Active Directory setup and maintenance Database: SQL 2005/2008/2012 . Group Policy Management Console (GPMC) NTFS File and Share permissions Windows Server Migrations Windows Server security Software Install Configuration: VB.NET, .NET 3.5 & 4.5 , SQL Server, Outlook Express .

$20.00 /hr
1,179 hours

M.bilal S.

M.bilal S.


Pakistan - Tests: 11 - Portfolio: 1

I have three years of sales and customer service experience (including online, over the phone and in person) and, for the last 1 years, I worked as sales professional and I used to dealt with American telecommunication company like Comcast,charter, time Warner and more than 14 providers in USA.I used to take call from all over the us and resolving their billing queries and help them to get new service available in there area.My duties was to send emails or newsletter; troubleshoot technical issues. I also have a wealth of experience using Microsoft Word, Microsoft Excel and,Google drive to build weekly and monthly fiscal reports. I have a friendly, professional demeanor and am a confident multitask-er,allowing me to take on several responsibilities at once.I'm a quick learner and enthusiastic.

$3.00 /hr
11 hours

Crystal I.

Crystal I.

Explorative, detail oriented, curious and intuitive.

United States - Tests: 4

Management mantra: "Measure twice, cut once. Quality is key." I've helped small and medium sized businesses with foundational organizational planning, project management, quality recruiting and on-boarding. My ultimate goal is to stay analytical and to continually improve the functionality and cohesion of the many moving parts of your business. When you have a set destination, you're quick to think that fast, easy and cheap is your best bet. Unfortunately, that will most likely become a very slow-moving, problematic and exponentially expensive ordeal. I try to steer clear of those initial impulses in order to map out an actively challenging (the good kind!), possibly scenic, rewarding and inspirational route instead.

$27.00 /hr
58 hours

Nastacia O'connor

Nastacia O'connor

Administrative/Personal Assistant, Data Entry,Customer Service Rep

Jamaica - Tests: 3

I possess experience in areas of Administrative Assistant, working on Zendesk Tickets, Marketing, Internet Research, Sales and Customer Service Sectors. I am a University graduate with a double major Bachelor's Degree in Operations Management and Marketing. I am hard working, task oriented, flexible, professional and courteous young lady who takes the responsibilities assigned to me seriously and has very high standards for the quality of work I produce. I am quite skilled at using the Microsoft Office Suite and IBM's SPSS software. I am fluent with english and use same at all times whether written or spoken. I communicate clearly, take instructions well and performs tasks successfully. I am a team player but i can work on my own initiative to successfully complete my duties and responsibilities. I assure you that if given the opportunity, you will never second guess your decision of making me your choice.

$6.56 /hr
20 hours