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DSL Troubleshooting Upwork freelancers typically receive a client rating of 4.80.

Last updated: October 1, 2015
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Teri Robinson-Crowe

Teri Robinson-Crowe

Ready to Work for you..

United States - Tests: 9

I have worked in the IT industry for over 15 years. I am a Certified Computer and Network technician. I pride myself in working hard, and precise to get whatever task completed in a quick, and professional manner. I have worked in customer service, sales, technical support, and many other fields for over 10 years. Whatever you need, I will get it done efficiently and accurately. I always push to learn everyday. There is always something new to learn!

$10.00 /hr
21 hours

William U.

William U.

Customer,Technical, E-mail Support Professional/ Data Entry/Video Edit

Philippines - Tests: 7

More than 4 years of experience in the BPO industry handling accounts in customer service, technical support, sales, e-mail and chat support, level 2 escalations. I am also proficient in MS Office Applications and Google Docs. These competencies along with my conviction to always be at my best, allows me to deliver great results on all given tasks.

79% Job Success
$4.44 /hr
343 hours

Manuela Sta. Maria

Manuela Sta. Maria Agency Contractor

Billing and Support Manager

Philippines - Tests: 1 - Portfolio: 1

Over the last 6 years , I have worked in a call center environment had helped me on how to adjust on the diversity of this field of business and how to deal with different clients across the globe. I had worked for clients in the US and Australia that caters different Inbound and Outbound accounts. I have put my excellence in my work. I worked as a Technical Support Representative in 2007.I helped customers by fixing internet issues , browsing and other connection problems assuring resolutions. In 2008, then I worked as customer service for health care benefits providing claims information and billing status. And I also work in a Telecommunication Company giving information of customers services , billing details and other services. I have some experience in the following areas: CMS Content Management System , Blog , Web Publishing w/ HTML Javascript and Applets, Multimedia , SQL , Photoshop , and Sketch Up. Asana, InfusionSoft,, Zendesk , WordPress , Microsoft Office , GDocs , MailChimp and Hootsuite. I put my talent into my work extraordinary well.

Associated with: BJS Career Professionals

100% Job Success
$10.00 /hr
5,930 hours

Virgil Silva

Virgil Silva Agency Contractor

Business Development Manager

Philippines - Tests: 2

I’ve been in the BPO Industry for 4 years. I was one of the 1st Batch of Transcom agents that was trained to handle all the campaigns of Comcast that offer Cable, Home phone and Internet Services. I assisted customers with their Billing concerns while troubleshooting their devices and if they approve, I can also add additional services that they can benefit from. I worked for Teletech and trained for their T-mobile Campaign and got the highest QA score during the training. I was also a transcriber for SPI and an encoder for Savant. Before being promoted, I’ve been trained as a Channel Account Manager for SPC International and they really helped me improve my skills, especially in making sales. I’ve also worked for Real Estate Brokers, Financial Analysts, Travel Agencies, and a company that provides additional business funding. I consider myself as a Kind, Wise and Confident Guy. I’m also a people person because I enjoy meeting and working with different kinds of people but most of all, I’m always willing to learn from my seniors.

Associated with: VWPMA Business Development II, VWPMA Business Development III, VWP Manpower Agency, VWPMA Business Development I, VWPMA Business Development Team IV

83% Job Success
$7.89 /hr
562 hours

micah gutierrez

micah gutierrez Agency Contractor

Technical and Customer Service Manager

Philippines - Tests: 2

Experience, Work Quality, Efficiency and Excellence. I can offer 8 years of my experience in Customer Relation/Handling. As a company officer I work with quality and efficiency. I get high caliber job done at the earliest possible time. I have the passion to work towards excellence. As an Evaluator, I make sure that every product/service that we provide meets and satisfies each and every client. I maintain professional and positive influence towards my subordinates, these shows on their attendance and work hours. The teams that I have handled always top Resolution, CCI Surveys and NPS Ranking. Proper root cause analysis, appropriate action plans, constant monitoring and follow through are keys to achieving this level of performance.

Associated with: Help2Hire Business Solutions

$5.00 /hr
290 hours

Beatriz margarita G.

Beatriz margarita G. Agency Contractor

Account Manager and Sales Specialist

Philippines - Tests: 9

Top 5% of successful oDesk Freelancers CAREER OBJECTIVE: To obtain a challenging position that allows me to use my skills, while contributing to the company's success and growth. KEY COMPETENCIES: • Accomplished IT professional with excellent communication skills and over 5 years of significant experience in Incident Management, Network Infrastructure Monitoring, and Technical Support in an IT Helpdesk and Service Desk environment with a familiarity of ITIL functions. • Extensive experience in troubleshooting by means of sound problem solving and decision making, with comprehensive knowledge in Active Directory Administration, TCP/IP Networks, Citrix, SecurID, VPN, Postini, Blackberry Enterprise Servers, Exchange, Microsoft based operating systems, Microsoft Office, etc.

Associated with: BMGonzalez

100% Job Success
$16.70 /hr
6,488 hours

Dennis rey R.

Dennis rey R.

IT Contractor

Philippines - Tests: 10 - Portfolio: 9

For the last 5 years, I have developed an array of knowledge and skills in supporting different kind of enterprise and business organization via Phone, Email, Chat and Forum. My work experience and specialties are as follows, but not limited to: • 3PL/WMS Inventory Control Software Systems • Windows Server • MS SQL Server • Application Support • SaaS Support • eSourcing • eProcurement • Vendor/Supplier Management • Market Research • Internet troubleshooting • Computer Networking • Computer Maintenance • LED Sign Software support • Web site maintenance • SEO Article Writing

$20.00 /hr
1,871 hours

Kristine L.

Kristine L.

Kristine Lentija

Philippines - Tests: 6

Enthusiastic professional, responsible person and computer literate. Proven leadership abilities in working as a team, handling multiple tasks, great adaptability to any enterprise's environment. Looking to obtain a challenging position offering growth in international organizations in Food and Beverage area with the philosophy of customers support and complete satisfaction.

$3.33 /hr
45 hours

Redrev Romano

Redrev Romano

Experienced Customer Service Representative and Email handler

Philippines - Tests: 4

I've been in the BPO industry for 4 years. I worked as a Billing Specialist in an American ( Cincinnati Bell ) and Australian ( Telstra ) Account. I also worked as a Technical Support to a telecommunication company here in the Philippines wherein aside from assisting and providing solutions to the customer's technical problems, I am also an email handler wherein I assist customers by responding to their emails whether it's an inquiry or technical concerns. I also have a teaching experience. I worked as an ESL ( English as Secondary Language ) to korean students and currently a part-time English Teacher to Chinese students. I pride myself on my customer service skills and my ability to resolve what could be difficult situations.My time management skills are excellent and I'm organized, efficient, and take pride in excelling at my work. I always want to learn new things and very much willing to be trained. I have also a very positive outlook in life and I do my work with a never-give-up attitude.

$3.33 /hr
1 hours