Live Chat Operators

Browse Live Chat Operator job posts for project examples or post your job on Upwork for free!

Live Chat Operator Job Cost Overview

Typical total cost of Upwork Live Chat Operator projects based on completed and fixed-price jobs.

Upwork Live Chat Operator Jobs Completed Quarterly

On average, 65 Live Chat Operator projects are completed every quarter on Upwork.

65

Time to Complete Upwork Live Chat Operator Jobs

Time needed to complete a Live Chat Operator project on Upwork.

Average Live Chat Operator Freelancer Feedback Score

Live Chat Operator Upwork freelancers typically receive a client rating of 4.49.

4.49
Last updated: July 1, 2015
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  1. Tawny B.

    Tawny B. Agency Contractor

    Highly Organized Personal Assistant & Administrative Professional

    United States - Last active: 05/25/2013 - Tests: 10 - Portfolio: 4

    Over the last 14 years, I have had a lot of data entry, document processing, and administrative experience with several small businesses, including my own. My experience and specialties also include spreadsheet design and processing, database management, various types of record keeping, organization, product and internet research, customer satisfaction, record & file management, document processing, PowerPoint presentations, office supervision & management, inventory control and many other administrative tasks; as well as 16 years of customer service experience. I am an honest, reliable, and efficient person with experience in project management, social media, newsletters, creating job postings, performing interviews, online research, notes, reports, and team supervision. I am a very motivated, detail-oriented, organized individual and am seeking new challenges, as well as opportunities to put my wide-range of administrative skills to use for you or your business.

    Associated with: AdmiNinja

    $15.00 /hr
    2,377 hours
    4.98
  2. Ariadne Sanders

    Ariadne Sanders

    World-Class Customer Service Leader/Professional Transcriptionist

    United States - Last active: 13 hours ago - Tests: 12

    I have over 7 years of world-class customer service experience including IT, retail sales, and account management. During my Upwork tenure I have provided superior phone, chat, ticket, and email support, mastering applications such as Zendesk, Authorize.net, Magento, Olark, X-Cart, PayPal, and ShipStation. Utilizing these applications I have processed orders and returns, issued refunds, applied discounts, adjusted orders, updated customer info, researched customer buying history, analyzed abandon cart data, and much more. In addition to the above, during my career I have mastered programs such as Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Google Drive, and Salesforce. I have learned to harness the power of these programs to create stunning proposals, draft newsletters and promotional emails, create product presentations, analyze customer data, and document customer interactions. As a self-starter and top rated freelancer I possess all the necessary skills to make a positive impact on your business from day one. My time management and attention to detail allow me to efficiently complete tasks on schedule. Furthermore, my leadership and integrity demonstrate my ability to be a positive role model to other team members. I am a talented, enthusiastic team player happy to help you in any way I can.

    $25.56 /hr
    4,330 hours
    4.99
  3. Jazziel Arquio-Gallagher

    Jazziel Arquio-Gallagher

    A Superb Virtual Assistant, Social Media Manager, Researcher.

    Philippines - Last active: 13 hours ago - Tests: 11 - Portfolio: 5

    Providing part to full-time virtual QUALITY ONLINE SERVICE to a Company or Clients all over the globe. Have had several clients for short and long term oDesk projects: > Administrative/ Virtual Assistance/ Project Management > Social Media Management/ Marketing (Facebook, Twitter, Instagram, Pinterest, StumbleUpon, Google+, Delicious, Tumblr, Linkedin, Tweepi, etc.) > Web Research > Data Entry, Data Mining, Data Scraping > Book Review (Amazon/ Kindle/ Audible) > Email Marketing/Management > Calendar Management > Google Apps (Calendar, Google+, Gmail, Analytics etc.) > Feedly, Swayy, Buffer, OnlyWire , Hootsuite > Basecamp, Trello, Freckle, SEMRush, DropBox > Zoho, Azendoo, Mailchimp, WordStream, Asana, etc. > Website building (Yola, StartLogic, Wordpress) > Podcast/Audio Transcriptions > Photography websites: Zenfolio, 500px, Behance, FineArtAmerica, Crated > Photo Uploads and Graphics (for SMM/Invitation/banner/tarp layout) > Speech Recognition via Google Additional Skills: > MS Word, Excel, Power Point, Outlook > Phone Support (call center experience) > Chat and E-mail Support (call center experience) > Events Management > Travel Itineraries > Workforce Analysis and Management I have a Corporate/ Business Office experience (3-4 years) and a Call Center operation exposure (5 years) with management background. Hence, you are ensured that you are dealing with a highly Professional Online Service Provider. Looking for a QUALITY Virtual Assistant going EXTRA miles? Go HIRE me! :)

    $22.22 /hr
    811 hours
    4.94
  4. Doina B.

    Doina B.

    Ticket, Chat, Phone, Social Support Agent

    Romania - Last active: 1 day ago - Tests: 2 - Portfolio: 7

    I am a technical and customer support representative that will highlight your company's profile. I'm perfectionist and I`m exceptionally dedicated to my work. Extremely dependable and I deliver precise, accurate and timely job assignments to all my employers. I have also knowledge of blog writing, creative and academic writing, including journalism, owning a blog for over 4 years already ( Please follow the next link: http://basarabeanca.blogspot.ro/) I work for a British travel agency as a Travel-Visa Specialist and in my free time I write travel and education articles.

    $9.22 /hr
    1,909 hours
    4.56
  5. Erick Romero

    Erick Romero

    Customer Service Rep

    Nicaragua - Last active: 13 hours ago - Tests: 1

    I am a skilled and experienced customer service representative with some sales background, too. Sense of responsibility, discipline, patience, consistency and hard-work are some of the traits that I have acquired with 5 years of experience in working at a BPO industry. One of my objectives is to have a position that would help me develop and utilize my acquired skills and knowledge and gain experience from it. My objectives are to bring a professional attitude and excel in the projects that I am working on. I poses a great work ethic and am dedicated to the job that I am working on. I hope to work with a company that provides me with growth opportunities that correspond to my skill set. I am conveniently located in Central America, so the time difference is not a problem. Currently I am 2 hours behind EST and 1hr ahead of PDT. My location provides me with flexibility to cover many different time zones and shifts. My focus is to get the job done right on the first try. I always come forth with a positive attitude in order to make sure I give 110% of me on everything that I do. I am determined to show you my full potential and am willing to go the extra mile. All I need is that one opportunity so that I can prove it to you. As far as my experience goes, I have worked in the customer service industry for over three years now. I will provide my own headset and computer with a high speed internet connection. Thank you for taking the time to look at my portfolio and I look forward to working with you soon.

    $6.67 /hr
    2,570 hours
    5.00
  6. Ahmed H.

    Ahmed H. Agency Contractor

    Help Desk/Ticket Support, Email Support, Virtual Assistant

    Bangladesh - Last active: 1 day ago - Tests: 43 - Portfolio: 49

    I have several years of customer service experience (including online, over the live chat and in person) and, for the last 2 years, have been using Infusionsoft and Zendesk, works to offer users refunds; apply and cancel subscriptions; apply, cancel and resend individual emails as part of an email series or newsletter, troubleshoot technical issues, resend passwords, collect feedback; etc. I also have a wealth of experience using Microsoft Word, Microsoft Excel and, my new favorite, Google drive to build weekly and monthly fiscal reports, record affiliate payments, email handling, ticket support, managing scheduling, dividing the task to the team on Trello, follow up the customer review/quarry and manage projects with a team. I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service representative for any additional projects you need assistance with.

    Associated with: NafeeExpress

    $16.67 /hr
    1,870 hours
    4.94
  7. Karen R.

    Karen R.

    Skilled Real Estate Exec Asst,R.E. Investing /Mentor/Entrepreneur

    United States - Last active: 3 months ago - Tests: 2 - Portfolio: 6

    My objective is to supplement my income via virtual employment in the areas where I can offer my diverse skills, expertise and hard work to assist others in building their businesses. I offer you a competitive rate for my experience level to maximize your time as an Employer. Although new to oDesk in a contractor capacity, I am not new to business or hiring others on oDesk. I can appreciate the system from both angles. Having been an entrepreneur,real estate investor and business owner myself has afforded me the opportunity to gain a diverse set of skills and abilities allowing me to demonstrate and offer the following attributes: * Adept in working within deadline-driven operations * Highly focused and proficient in following detailed direction and achieving desired results * Fluent in written and oral English * Real Estate Investor VA experience * Telephone Negotiation * Knowledge of Gmail, Excel, Zoho CRM, * Motivated individual, fast learner, positive attitude * Able to work with little oversight once training is complete * Extremely skilled in the Real Estate sector of procedural processes * Creative and insightful critical-thinker with excellent problem-solving skills Well versed in the following real estate techniques and systems: * Licensed Realtor * Preforeclosures (NOD ) * Short Sales * MLS * e-Edge, Market Leader * Wholesaling * Fix and Flip * Very skilled in determining ARV * REOs * Lease Option , Lease Purchase * MLS Research and Data Acquisition * Marketing . * Listbuilding of Buyers and Sellers . * Listing and Updating Properties * Aweber, Constant Contact * Craigslist Posting I possess an outstanding work ethic and the ability to work well in both team oriented and self directed environments. My life is busy and fulfilling, yet I enjoy flexibility and the opportunity to work with clients that are seeking a trustworthy, reliable contractor such as myself. I am positioned to exceed your expectations. Internet references: http://www.linkedin.com/in/bayareamentor?_mSplash=1 http://www.biggerpockets.com/articles/1032-get-your-first-flip-faster-with-a-mentor http://activerain.com/profile/bayareamentor http://sta.rtup.biz/profile/KarenRoberts http://www.mortgagenewsdaily.com/members/bayareamentor/default.aspx http://activerain.com/profile/exclaboutyou http://ezinearticles.com/?expert=Karen_M_Roberts http://ezinearticles.com/?Get-Your-First-Flip-Faster-With-a-Mentor&id=2398371 http://www.ibsteam.net/business/financial-enlightenment-club-karen-roberts http://www.trulia.com/profile/bayareamentor/ http://www.loopnet.com/profile/4963702621/Karen-Roberts/Listings/?CurrentPage=&

    $24.44 /hr
    440 hours
    4.99
  8. Clayton Quist

    Clayton Quist

    Experienced Customer Service, Technical Support & Sales Representative

    Canada - Last active: 07/10/2014 - Tests: 9

    PROFILE: High-performing customer service, technical support, and sales representative with 8 years experience seeking employment in the customer service industry. I've won several metrics-based contests for best in sales and resolutions, and regularly receive kudos from clients for excellence in service. SERVICE: Consistently positive attitude. Customer focused. Fast paced. Recognize sale opportunities. Handle escalations. Client retention. Work independently or in a team. Keep Quality Score of 85%–100%. TECHNICAL SKILLS: (A+) Qualified, Advanced O/S Troubleshooting for Windows Products (95, 98, ME, NT, 2000 Server, XP Pro, Vista, 7), Advanced Security and Networking (Networking+ Qualified), Remote Assistance, MS Office, Google Docs, Corel WordPerfect, OpenOffice, Adobe Acrobat, iPod and iTunes, Mac OSX, HTML, MediaWiki, SEO, WordPress, and some experience with Java, CSS, SQL, SSH & telnet LEADERSHIP: Participated in team building meetings and activities. Mentored in new agent transitions. Involved with Team Leads to increase resolutions and sales metrics for other agents. Selected to be in test projects aimed at changing policies and procedures. Worked with programmers in product revisions. REWARD & RECOGNITION: • Generated Most Revenue (Dell sales record, 2008) • Highest Close-rate (Dell sales record, 2008) • Highest Revenue Per Call (Dell sales record, 2008)

    $21.00 /hr
    160 hours
    5.00
  9. Glend Ventura

    Glend Ventura Agency Contractor

    Customer service / sales and chat specialist

    Philippines - Last active: 06/25/2014 - Tests: 5

    I was a technical support specialist with the AT&T account in SITEL Philippines Baguio for 2 years . I specialized in manual installation of DSL connection , home networking or otherwise known as troubleshooting or connecting two to four computers in network , internet security installation , browser ( Mozilla Firefox ,internet explore etc troubleshooting ) and email(outlook and webmail ). During my stay with the company I was one of the top agents with commendations for exemplary customer service which gave me the opportunity to offer customer upgrades. For almost six years , after working with AT&T , I am now working as a reservation sales specialist with Intercontinental Hotels Group , I get the chance to test my skills when it comes to sales . Our tasks consists of booking hotel rooms at a premium rate , save the reservation or convince the guest to rebook if they need to cancel and we also assist guest with regards to billing issues . I was also considered one of the top agents in IHG due to high customer survey scores and above center average confirmation rates which gave me the opportunity to work as a Hotel content manager . It is our task to update hotel websites according to hotel requests . I also have the chance to make reservations through chat .

    Associated with: Workwidus Services

    $16.67 /hr
    75 hours
    5.00