Kathleen Joyce Fio
Ticket, Chat, Email & Phone Support Representative
Last active: 21 hours ago
My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.
I have a very outgoing personality, i am never shy especially with instances where i have to communicate with people. I am a fast learner, a multitasking individual & very focused.Written and verbal communications are two of my strongest areas of expertise.
I have been working as a virtual assistant for a real estate company in Arizona (Home based) . I can say that it molded me to become a very independent individual, and i have been able to work with minimal supervision.
I was also an Operations Manager for my brother's construction firm for 2 years. With that job opportunity given to me, i became more trained and my skills were improved. I was handling the main branch in our Cebu office, making sure that the whole operations run smoothly and exceed the monthly quotas.
Prior to working here in the Philippines as an operations manager, I worked for the company Hewlett Packard in Singapore. I was part of the service request team, that support the Singapore government employees and make sure that their everyday work will run smoothly. Example would be maintaining the software & application that they use, reset of passwords when they get locked out, managing their payroll software.
I have been in the customer service industry for more than 5 years now. I've had the pleasure of working with really great companies such as Dell, Siemens, Toshiba & Telus Canada.
My skills are:
-Inbound & Outbound Phone support
-Email & Chat support
-Minimal Supervision required when working
-Excellent command of English both for spoken and written
-Easy to learn applications & software
My work experience:
-Virtual Assistant, for voice & email
-Customer Service Representative
-Service Request Analyst
Here's the link to my resume online:
A sample of my voice recording:
I am willing to get started immediately!