Phone Support Agents & Call Center Representatives

Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on Upwork for free!

Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 325 Phone Support projects are completed every quarter on Upwork.

325

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.41.

4.41
Last updated: May 1, 2015
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  1. Syed raza A.

    Syed raza A.

    Designer, Developer, SEO Specialist

    Pakistan - Last active: 1 day ago - Tests: 2 - Portfolio: 15

    Over the last 10 years, I have developed a wide range of websites using HTML5, CSS3, Javascript, PHP, MySQL, Asp.Net, Sql Database also developed wide rang of desktop softwares using c#. My core competency lies in complete end-end management of a new website development project, and I am seeking opportunities to build websites from the ground up for you or your business. I also have great experience in the following areas: * Web Designing * Graphic Designing * Web Development * Search Engine Optimization ( SEO ) * Email Marketing * PHP * MYSQL * HTML5 * CSS3 * Custom CMS * Joomla * Wordpress * Many Other Areas

    Groups: Bluehost Developers and Designers

    $25.00 /hr
    4,266 hours
    5.00
  2. Jennifer W.

    Jennifer W.

    ADMIN ASST/MARKETING MGR/ RESEARCHER/SALES ASST

    United States - Last active: 2 days ago - Portfolio: 1

    Top 1% of freelancers on in Admin. 20 years experience - Administrative Asst., Real Estate, Bookkeeping, Marketing, Research, Data Entry and more. No job is too big or too small. I have 20 years of combined skills in the administrative field, commercial and residential real estate, sales, marketing, and advertising. I’m also a licensed Real Estate Agent in my state, originally obtaining my license in 1999. I have worked with several Top Producers. I was very fortunate to learn some of the best marketing and advertising skills. My 20 years of wearing many different hats has allowed me to provide you with many services. Following is a list of some of my experiences and what I can provide for you.

    $20.00 /hr
    472 hours
    4.89
  3. Dina Mangarella

    Dina Mangarella

    United States - Last active: 23 hours ago - Tests: 8

    I am extremely hard-working and reliable. Experienced in Customer Service, Web research, and Internet surveys. I also have excellent skills in English, writing, and listening and communicating with all people. I excel in spelling/grammar and proof-reading. In addition, I have high marks in telephone etiquette, and I love helping and assisting people in any way possible. I hope to work with wonderful clients to help them succeed in the task at hand.

    $12.78 /hr
    472 hours
    5.00
  4. Damon K.

    Damon K.

    Copywriter, Web and Print InDesigner

    United States - Last active: 19 days ago - Tests: 3 - Portfolio: 4

    Indecisive about who to choose for a job? Explain what you need and I will send a specialized sample of my work. FOR FREE. Copy for ads of any type. Flyer, brochure and catalog production. InDesign or Photoshop Web Design and content creation. eBook formatting. Kindle or PDF. Phone Sales Rep. Upselling, Cold and Warm Calls. Customer Service. Phone support and answering services. Let me know your needs, and I will work for you to fix them.

    $14.50 /hr
    4 hours
    5.00
  5. Muhammad Amin

    Muhammad Amin Agency Contractor

    Project Management, Business Development, SEO,Statistics, Voice Talent

    United Kingdom - Last active: 5 days ago - Tests: 3 - Portfolio: 7

    I have done masters in BUSINESS AND MARKETING and have, " MORE THEN TEN YEARS OF EXPERIENCE" in the fields of, SALES DEVELOPMENT, PROJECT MANAGEMENT, TELEMARKETING, AUDIO PRODUCTION, STATISTICS, BUSINESS DEVELOPMENT, CUSTOMER SERVICES, CUSTOMER SUPPORT, ADMINISTRATION, EMAIL HANDLING, VIRTUAL ASSISTANCE AND CREATIVE WRITING etc I have a diversified experience assisting Asian, American., Canadian, Australian and the British customers. I am a full-time freelancer and can work for U.S., Canada, Australia, U.K and global customers.

    Associated with: voice communications

    $35.00 /hr
    231 hours
    5.00
  6. Melissa Wilcox

    Melissa Wilcox

    Human Resource Professional w/15+ Years Customer Service Experience

    United States - Last active: 2 months ago - Tests: 3

    With so many Freelancers to choose from why not select one who brings MANY years of successful experience in professional corporate environments AND will also prove to be pleasant, trustworthy, diligent, AND fun to work with? I would be very pleased to offer you both..... I am a friendly, efficient professional who is able to bring you over 15 years experience through holding employment with major world companies such as Berkshire Hathaway, Inc. My experiences are vast in the fields of: - Human Resources - Recruiting - Marketing / Branding - Customer Service via Email / Voice Services -Transcription / Data Entry -Proofreading -Payroll I have excellent computer skills, am proficient in all Microsoft Office products and have worked with various Applicants Tracking Systems. I've mastered navigation of social media outlets for recruiting and employ Boolean search techniques to identify top-level talent. I have extensive knowledge in handling the needs of individuals from all walks of life and therefore have regularly held lead positions. I am patient, empathetic and have the innate ability to remain solution focused in order to remedy any situation quickly.

    $20.00 /hr
    136 hours
    5.00
  7. Cris Sample

    Cris Sample

    Energetic Customer Service Relationship Specialist

    United States - Last active: 12/12/2014 - Tests: 4

    I have found that working with people is my true passion! I recently received my Bachelor's degree in Communication Studies, with a minor in general business. I am very passionate about working with customers and strive to excel in providing them with an outstanding customer service experience. With over 7 years of customer service experience, I have found that providing customers with friendly, professional, and energetic service is the key to being successful! I have also found that is imperative to communicate effectively. I am very enthusiastic about communication and find myself always seeking ways to improve the communication with those around me. I have learned that every person is different and that the same communication styles does not always work for everyone. Building a rapport with customers and finding ways to successfully reach a mutual understanding is always my goal. With that being stated, I have the ability to adjust my communication style to make those around me feel extremely comfortable.I pride myself in maintaining excellent written and verbal communication skills. I am an expert in all Microsoft applications.

    $22.22 /hr
    1,915 hours
    5.00
  8. Ashley Ballard

    Ashley Ballard

    Appointment Setting, Calendar Management, Email, Phone Calls

    United States - Last active: 07/23/2014 - Tests: 2 - Portfolio: 1

    I am a very eager young worker. I would love to work on projects where I can apply my skills, allowing me to contribute as a key asset to the company and gain more responsibilities over time. I am also a thorough worker and complete all of my tasks on time. I have learned to be quick to answer difficult questions promptly. Also I know how to communicate well with others. I can also work under any conditions, whether they are stressful or not. So you should choose me to work for you to complete the projects you need completed.

    $16.67 /hr
    5 hours
    5.00
  9. Jeffry S.

    Jeffry S.

    Systems Engineer

    Dominican Republic - Last active: 09/11/2014 - Tests: 14 - Portfolio: 1

    My LinkedIn Profile goo.gl/dU8i1X Server Manager in Windows 2000, 2003 and 2008 Server: Domain Admin, Active Directory, domains, control, policies, IIS, etc.. Lotus Notes Domino Administrator Admin Operating Systems Windows XP, Vista, 7. Support for Mac OS Tiger, Leopard, Snow Leopard, Apple. Office 2000, 2003, 2007, 2010 for Windows. Office 2004, 2008 for Mac Telecommunications: PBX configuration, AVAYA Central Manager, Fleet Management, Balckberry, iPhone. Configure all printer models, repair, etc.. Mac Support. Install, configure and use VMWare ESXi, Vsphere and VMWare Workstation.

    $25.56 /hr
    0 hours
    5.00