Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 305 Phone Support projects are completed every quarter on Upwork.

305

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: August 1, 2015
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  1. Cindey McGuire

    Cindey McGuire

    Business Solutions Specialist

    United States - Last active: 5 days ago - Tests: 2 - Portfolio: 3

    My work experience/expertise is diverse and varies from a variety of industries. I am an expert in customer service, virtual assistance, verbal and written communication, transcription, social media marketing, SEO, Excel, Word, Power Point and all other new software systems. I am self-employed and can complete work with any deadline. I have created and written brochures and policy handbooks, and daily correspondence. I am self-motivated, detail-oriented and possess excellent organization skills. I am both personable and professional. I have excellent time management and multitasking skills, and am an excellent problem solver. I can handle difficult situations with diplomacy and tact. I have strong research and data entry skills. I use many CRM software programs and have worked with many startup companies, streamlining the daily business operations. I will manage all of your business fundamentals with expertise, enthusiasm and dedication.

    $20.00 /hr
    10 hours
    5.00
  2. Dan Catana

    Dan Catana

    Reporting Analyst, Data Manager, VA+

    Romania - Last active: 5 days ago - Tests: 1 - Portfolio: 2

    Thank you for your interest in my profile. I believe if you work really hard and you're kind, amazing things can happen. I intend to treat myself and my work with fairness and seriousness. There is no project too big or too small! My skills reflect in the Elance tests results. I am a reporting analyst with talent in customer service, graphic design, quality assurance, communication and sales. Extended knowledge of Excel and related Office specialty. Complete in Photoshop and Premiere editing software. Intelligent, articulate and driven to succeed, I'm always equal to the task and eager to expand my horizons. With optimal turn-around time and extremely budget conscious pricing, your satisfaction is my ultimate concern.

    $10.00 /hr
    5,383 hours
    4.97
  3. Oscar Santana

    Oscar Santana

    IT Support, customer support, Web and Wordpress Developer. DBA

    Venezuela - Last active: 13 days ago - Tests: 2

    I work as a programmer, social media manager and specialist in customer support both in the social part as IT. I have more than 6 years working with Customer and IT support using, chat, Helpdesk, and phone to give support to clients. I also have experience as a Web Hosting support Agent. I like to work as a freelancer, I consider myself a person who always solves problems, proactive and enthusiastic, always willing to take on new challenges and learn something new every day. -- Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar nuevos retos y aprender algo nuevo todos los días.

    Groups: Bluehost Developers and Designers

    $8.89 /hr
    1,586 hours
    4.93
  4. Gerry C.

    Gerry C.

    Voice Talent

    United States - Last active: 20 hours ago - Portfolio: 15

    I am the best Voice Over Artist in the business. I have a voice that is clear and pleasant to listen to. I do a very good impression of Don Lafontaine, may he rest in peace. ACCENTS: British (proper), British (Cockney), Irish, Bostonian, Texan, Australian, Arabic (Egyptian), Arabic (Moroccan), Mexican, Hindi, Russian. Impressions: Don LaFontaine, SEAN CONNERY, Arnold Schwarzenegger, Gary Busey, Sam Elliot, Dudley Moore, Alec Guinness, Mike Judge (Butthead), Mike Judge (Hank Hill/Mr. Anderson), Rodney Dangerfield, Ted Knight, Riley Martin, George Takei, Robert Shaw (Captain Quint from "JAWS". I am new to Elance, so please do not judge me by the lack of my completed jobs on this site. I assure you, I am the best voice artist you will ever hear.

    $65.00 /hr
    17 hours
    4.95
  5. David M.

    David M.

    Virtual assistant / Expert social media agent

    United States - Last active: 1 day ago - Portfolio: 1

    Hello everyone, I am a professional virtual assistant and excited to be here to help assist you with your virtual needs. I possess a variety of skill sets to offer my clients including over 15 years experience in customer relations, office management, and data entry. I have worked in the Amazon market place performing tasks in merchant shipping, customer reviews, and feedback. I have extensive knowledge on the Facebook platform. I am a multitasking individual who enjoys problem solving. I am looking for the to service others here with multiple facets of their business needs. I posses over 13 years of extensive computer skill sets from basic OS platforms to a vast knowledge base of Microsoft programs. I look forward to working with you. If your looking for a prompt , efficient, and thorough service i am here to assist you with your needs.

    $10.00 /hr
    906 hours
    5.00
  6. Stacy V.

    Stacy V.

    EVP - Enterprise Consultant

    United States - Last active: 2 days ago - Portfolio: 23

    My diverse background totals nearly 15 years of professional experience and includes office management and administration with certifications in the Healthcare industry, and marketing in almost every capacity from database development to closing the complex sale. Adept at understanding new concepts and quickly applying marketing strategies designed to effectively communicate my clients’ message to their target audience. From adjustable beds to six figure software solutions, I have driven demand in business to consumer, business to business and enterprise marketing focused roles. Skilled at executing effective management and performance for a multitude of marketing campaigns and channels. I thrive in fast-paced, dynamic environment with emphasis on consultative selling. My strengths are heightened in enterprise technology, consistently delivering successful marketing outcomes to fuel sales and drive growth.

    $40.00 /hr
    839 hours
    4.24
  7. Sharon Antoniano

    Sharon Antoniano

    Virtual Assistant/Data Entry/Customer Service Representative

    Philippines - Last active: 20 hours ago - Tests: 2 - Portfolio: 3

    I am very dedicated, reliable and hardworking. Having good English communication skills both in verbal and written has given me the advantage of being at ease when speaking with customers. I am the type of person who needs less supervision when doing my job. I am a quick learner when it comes to work, accuracy for me is a must. Having worked in a call center industry for 6 years had given me the advantage of learning how to deal with customers. I am willing to offer my services for the betterment of your business..

    $3.89 /hr
    3,953 hours
    4.98
  8. Samantha M.

    Samantha M.

    Motivated and Dependable!

    United States - Last active: 5 days ago - Tests: 1 - Portfolio: 1

    I have 5+ years of experience in administrative and customer service oriented roles as a former elementary school teacher, project manager and virtual assistant. I hold a B.A. in Art History from Loyola University and I am currently pursuing a Master's Degree in Human Nutrition (online, part-time). I am motivated, reliable, have a keen eye for detail and exceptional problem solving skills. Skilled in Microsoft Office, Adobe Creative Suite, Research, Writing, Transcription, Google docs, Meet Edgar, Slack, MailChimp, Buffer and more! My creativity, organization and management skills will help you to free up your time and grow your business! I can handle anything that comes my way

    $20.00 /hr
    266 hours
    5.00
  9. Jeffry S.

    Jeffry S.

    Systems Engineer

    Dominican Republic - Last active: 7 days ago - Tests: 16 - Portfolio: 1

    My LinkedIn Profile goo.gl/dU8i1X Server Manager in Windows 2000, 2003 and 2008 Server: Domain Admin, Active Directory, domains, control, policies, IIS, etc.. Lotus Notes Domino Administrator Admin Operating Systems Windows XP, Vista, 7. Support for Mac OS Tiger, Leopard, Snow Leopard, Apple. Office 2000, 2003, 2007, 2010 for Windows. Office 2004, 2008 for Mac Telecommunications: PBX configuration, AVAYA Central Manager, Fleet Management, Balckberry, iPhone. Configure all printer models, repair, etc.. Mac Support. Install, configure and use VMWare ESXi, Vsphere and VMWare Workstation.

    $25.56 /hr
    0 hours
    5.00
  10. Ronald r. D.

    Ronald r. D. Agency Contractor

    Business Dev/Project Mgmt./SMM/ Human Resource /Orders Processing

    Philippines - Last active: 1 day ago - Tests: 12 - Portfolio: 3

    To fully apply and utilize my technical, interpersonal and management skills for achieving the target and developing the best performance in the esteemed organisation. I also would like to implement my innovative ideas, skills and creativity for accomplishing the projects. I have proven track record in handling both inbound and outbound transactions for B2C, B2B and Lead Generation Accounts. I am proficient in MS Office Applications--PowerPoint, Word and Excel and has experience using different CRM's, KRM's--Zoho.com, Dice, Zip recruiter, Constant Contact, LinkedIn Recruiter, Mavenlink & Capsule CRM, and E-Learning Sites. Effective in doing internet research and applications, keen to details, energetic, reliable and can work with very minimal supervision.

    Groups: salesforce.com

    Associated with: Creative Solutions Expert Group Philippines

    $9.00 /hr
    9,318 hours
    4.82