Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 281 Phone Support projects are completed every quarter on Upwork.

281

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: September 1, 2015
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  1. Jackiya T.

    Jackiya T.

    Virtual Assistant /Customer Service /Social Media

    Kenya - Tests: 1 - Portfolio: 1

    Am a highly motivated, efficient, dedicated and timely person who is ready to deliver satisfactory results for you. Am experienced in customer service,handling clients in a friendly yet professional manner, Internet Research and Office admin. Your business is my top priority and with my skills i believe i will be a great addition member to your business. Am a quick learner, flexible and honest. Well versed with computer skills. Able to speak and write well in English language. Entrust me with your work and get quality service at the highest level.

    $8.00 /hr
    1,901 hours
    4.40
  2. Jeffry S.

    Jeffry S.

    Systems Engineer

    Dominican Republic - Tests: 16 - Portfolio: 1

    My LinkedIn Profile goo.gl/dU8i1X Server Manager in Windows 2000, 2003 and 2008 Server: Domain Admin, Active Directory, domains, control, policies, IIS, etc.. Lotus Notes Domino Administrator Admin Operating Systems Windows XP, Vista, 7. Support for Mac OS Tiger, Leopard, Snow Leopard, Apple. Office 2000, 2003, 2007, 2010 for Windows. Office 2004, 2008 for Mac Telecommunications: PBX configuration, AVAYA Central Manager, Fleet Management, Balckberry, iPhone. Configure all printer models, repair, etc.. Mac Support. Install, configure and use VMWare ESXi, Vsphere and VMWare Workstation.

    $25.56 /hr
    0 hours
    5.00
  3. Josie Golingab

    Josie Golingab

    Experienced Customer Service Specialist

    Philippines - Tests: 10

    I am a College Graduate, Finished my HRM course at the University of the Cordilleras. And right after graduation i started working in a call center as a Customer Representative. I've been working as a customer service representative for 5 years now and one of the most challenging issues is handling different customers like irate customers, offensive customers and defensive customers. And one key in handling these certain type of customers is having great patience, and ive acquired that from that 5 years experience i had. One thing i'd be proud of is that i can work under pressure.And i have Strong Interpersonal communication skills.

    $6.67 /hr
    0 hours
    0.00
  4. Yvonne King

    Yvonne King

    The Three Rs: Reliable, Reputable, Results

    United States - Tests: 1 - Portfolio: 5

    I am a multimedia writer and virtual assistant who has over 20 years combined experience in the media/communications and academic fields. I am here to provide exceptional and reliable support and overall project management for all your business needs including social media management, reports and presentations, press releases, blog content, research and event planning. My credentials include a master’s degree in professional writing from the University of Southern California. Hire me if you want to get it done right and on time.

    $44.00 /hr
    2 hours
    0.00
  5. Sarah Coots

    Sarah Coots Agency Contractor

    Rockstar Virtual Assistant & Founder, Distance Assistants

    United States - Portfolio: 1

    Before joining the at-home work force, I worked as a legal assistant in a management position for a busy law firm. I enjoy fast-paced, challenging work, and I pride myself on my professionalism. I have experience in handling every facet of business operations from simple data entry and calendaring to client meetings and drafting professional letters and contracts; and from debt collection and human resources to property management. I have some limited experience with HUD preparation, as the firm I worked for specialized in real estate transactions. Additionally, I am proficient with Quickbooks, Excel, Word, Practicemaster, and Tabs; and I have experience with Citrix.

    Associated with: Distance Assistants

    $35.00 /hr
    394 hours
    5.00
  6. Divina M.

    Divina M.

    Customer Service/Phone support/ Marketing Online/ Data entry

    Philippines - Tests: 4 - Portfolio: 1

    I am an experienced Customer Service / Sales Representative who has worked almost three years in the call center industry (BPO) here in the Philippines for US' top satellite radio (SXM) as client, handling account inquiries like; billing, and up-selling radio hardware as well as subscriptions. Through it, I have already developed a sense of being able to work both under pressure as well as with minimal supervision. Flexibility in terms of familiarity with the different timezones in the US and noting how to adjust with our time here in the Philippines is a major factor. Not to mention the ability to quickly learn and absorb new processes to accomplish tasks assigned to me. This is evident with the number of projects I have already accomplished here in oDesk; be it virtual assistant, finishing some paper works, booking,shopping online and even reservations as well as setting appointments. Let me know if you would need a competitive staff like me to work on your team.

    $3.33 /hr
    1,641 hours
    4.99
  7. D Perera

    D Perera

    Efficient, fast, reliable and accurate, experienced PA, Customer care

    United Kingdom - Tests: 11

    I would like to build a strong work relationship with my employer through providing an accurate and efficient service. My goal is to become a top contractor in Odesk through achieving employer satisfaction in everything I do. In the last 7 years, I have worked in different fields and in different capacities from local companies to international organizations. My job responsibilities consisted Personal Assistant, customer service, data base management, marketing and administration in various levels and towards a wide range of customers. I enjoy working for good employers and facing the challenge of completing each task with special commitment.

    $11.11 /hr
    600 hours
    4.85
  8. Supaporn Ngamlertsirichai

    Supaporn Ngamlertsirichai

    looking for Work from home job

    Thailand - Tests: 3

    I’m a stay at home mom who has 5 year old twin girls that now are attended school. I’m looking for a job that can relieve my household expenses and I have free time about 35 hours / week (between 8:00 am to 3:00 pm and after 8:00 pm.) I'm a fast learner who graduated from one of the top three universities in Thailand. I have good experience in data entry, web research, Google documents and MS Office. My typing speed is more than 50 words per minute. Moreover, I'm able to work effectively with reading and writing English and Thai, I believe my skills would be ideal for your project. I can complete this job within the required time period. As my office experiences, I used to work about 2 years in the USA and over 10 years in Thailand. I had had the opportunity to implement various jobs such as setting, preparing, filing, organizing, managing and monitoring customers’ and vendors’ files. I also have been able to work effectively dealing and working with other departments regarding to specifications, quality issues, and process control documents.

    $7.78 /hr
    103 hours
    5.00
  9. Helen antoniette C.

    Helen antoniette C.

    Customer Service, Sales & Technical Specialist

    Philippines - Tests: 3

    Hard-working and independent contractor with experience in administrative and recruitment tasks. Passionate in account management and B2B coordination by providing effective channels of communication and high service level experiences. Has years of experience in the call center industry handling various B2C accounts for high-volume Fortune 500 companies. Dealt with customer and technical support roles and have been highly valued as a team player. Enjoys team meetings and loves solving problems.

    $5.56 /hr
    3,487 hours
    5.00
  10. Claire B.

    Claire B.

    Virtual assistant/Customer support-Zendesk/Linkedin Promotor

    Philippines - Tests: 4

    I am in the customer service industry for four years now, office and home-based. I can work with a minimum supervision as an individual and as a team member. I have strong work ethics and high quality standards. I commit myself to anything that I do and I gotta be the best. I am flexible to any schedule and ready for training anytime.

    $5.56 /hr
    5,051 hours
    5.00