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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 239 Phone Support projects are completed every quarter on Upwork.


Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.47.

Last updated: October 1, 2015
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Qartaba Solutions

Qartaba Solutions

Solution to ALL IT Issues

Pakistan - Portfolio: 12

Skills: CSM (Wordpress, Joomla, DotNet Nuke), ASP.Net using C#, Wordpress 3.0, Google Map API, Ecommerce, PHP5 Skills: Microsoft Excel 2010,2013, VBA, MySQL, MSSQL, JQuery, AJAX I am a software developer and provides a wide range of solutions and services for clients who value high quality software. I primarily specialize in such technologies as .NET, PHP, AJAX, JQuery etc. Over 12 yearsÂ’ of experience in the IT industry including Governement, Private Business, Humanitarian Organization and Online Community. Security, Privacy and Quality are the fundamental principles of cooperation with my customers. I can provide all the necessary conditions to guarantee the non-disclosure of the project information and ensure customer's IP rights: - signing of NDA with all the project participants; - allocation of a dedicated server for the given project; - ability of working with customer's servers, if necessary

94% Job Success
$22.00 /hr
372 hours

Oscar Santana

Oscar Santana

IT Support, customer support, Web and Wordpress Developer. DBA

Venezuela - Tests: 2

I work as a programmer, social media manager and specialist in customer support both in the social part as IT. I have more than 6 years working with Customer and IT support using, chat, Helpdesk, and phone to give support to clients. I also have experience as a Web Hosting support Agent. I like to work as a freelancer, I consider myself a person who always solves problems, proactive and enthusiastic, always willing to take on new challenges and learn something new every day. -- Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar nuevos retos y aprender algo nuevo todos los días.

Groups: Bluehost Developers and Designers

71% Job Success
$8.89 /hr
1,586 hours

Manuela Gomes

Manuela Gomes

Passionate to help you achieve the best outcome

Portugal - Tests: 1 - Portfolio: 1

Sales and Marketing lover that has serious skills in Admin Support, Content Writing, Translations and the Business World. In the 'real world' I'm a business coach, helping business owners with the right marketing strategies, the right planning and the correct sequence of what they need to do to achieve better results in their companies and lives.

$15.00 /hr
112 hours




United States - Portfolio: 2

I have over 20 years of B2B Marketing experience,with Cartvertising,Tax & Ledger Professionals,and other local Escondido,CA companies...Sales(Inside/Outside),Data Mining,Advertising,Research.Looking to work any phone sales,appointment setting,account verification,data research projects from home for any time duration,with a minImum of $8.25Hour.I am mature,dependable,smart,honest,polite,and can meet or exceed any deadlines.. Quick leaner-show me the details,once,and I will be competent to fulfill the requirements of the job...Can supply references upon request...

$11.00 /hr
22 hours

Shabana Khan

Shabana Khan

Expert Customer Support Manager

India - Tests: 1 - Portfolio: 1

I have several years of customer service experience Chat support;Zendesk,Livechat, Kayoke;Email support, Inbound and outbound calls, Order processing, listing products in ebay, Amazon and other ecommerce sites.Can work with Seller central,manage and open tickets,data entry work,research work,seo and smm,Google Places, wordpress and HTML I also have a wealth of experience using Microsoft Word, Microsoft Excel and, Google drive to build weekly and monthly fiscal reports, record affiliate payments and head and manage projects with a team. I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep as well as your go-to guy for any additional projects you need assistance with. LoVe AlwaYs Shabana Khan

92% Job Success
$6.67 /hr
4,956 hours

EpicZone Technologies

EpicZone Technologies

24/7 - VA, Chat, E-mail, Phone, Data, Research

Pakistan - Tests: 1 - Portfolio: 26

EpicZone Tech provides Call Center, Data Entry and Customer (phone, chat & e-mail) Support Services in a highly professional and ethical manner. We offer technical support services, order taking, order processing and also outbound services (lead generation, verification, event planning etc). EpicZone Tech has worked for various clients throughout the U.S/UK / Canada in jobs pertaining to Voice, Non-Voice Services. We operate 24/7 and can work on any time-zones. We continued to pride our self on the principles that laid the initial foundation for success: hard, honest work, customer satisfaction and quality service. We promise the excellence of our work and your satisfaction. At EpicZone Tech we provide an Iron Clad Service Guarantee that will prove your campaign to be a success or your money back. We always plan for a long term relationship with our clients.

92% Job Success
$6.00 /hr
17,872 hours

Alexis G.

Alexis G.

Marketing & Customer Service Specialist

France - Tests: 1 - Portfolio: 1

FOR ME THE CLIENT IS KING, so your satisfaction is my top priority !! Passionate about solving problems, answering questions, and delighting customers, I am also capable of handling day-to-day administrative duties and industry-specific duties, such as managing projects, doing researches, graphic design work and basically be your right hand and help you grow your business. Third year successfully working on Elance and Upwork. More than 800 hours in Elance. RANKED TOP 30% in the Customer Service, Social Media Marketing, Call Center Skills, Computer Skills, Phone Support and Email tests. Also efficient in Data Entry, (French/English/Spanish) audio/video transcription, Proofreading, Writing, French/English/Spanish Translations, Web Research. Excellent fluency - both written and verbal - in French, English and Spanish. Proactive, fast learner, reliable. I am serious and trustworthy. Independent, competent and professional, I can perform a wide range of services; provide a high quality work with a quick turnaround.

100% Job Success
$16.67 /hr
828 hours

Gerard Jones Arboleda

Gerard Jones Arboleda

Veteran, Well Seasoned Virtual Assistant for Loan Officers and Realtor

Philippines - Tests: 5 - Portfolio: 3

Gerard protects your Real Estate and Mortgage Business interests with integrity by providing superior quality Virtual Assistance Service. He has been in the Virtual Assistance Service Industry since 2011 and offer extensive experience working in a fast-paced environments demanding strong organizational, technical and interpersonal skills. CLIENT SATISFACTION and QUALITY WORK are his Top Priorities. Through his work experiences, Gerard learned how imperative it is to work with fervor, to have the drive of working and the ability to take on initiatives. He deem that it is highly crucial to work with veracity on delivering work commitments as well as honesty and sprite in all actions. Visit:

$7.00 /hr
2,980 hours

Jasmer Tomoling

Jasmer Tomoling Agency Contractor

CSR,Virtual Assistant, Admin Assistant, Data Entry

Philippines - Tests: 2 - Portfolio: 1

Customer Service Representative, Phone Support, Executive Assistant, Virtual Assistant, Administrative Assistant, Email Management, Data Entry & Bookkeeping. I'm proud to say that those job titles were my craft in which I can work with dedication, passion, expertise and knowledge. I always keep in mind the relevance of my position in the company. Therefore, I always lay my expertise to make sure it will be beneficial for me and the company. My 5 star ratings and recommendation were the best proof of my proficiency.

Associated with: Jasmer Tomoling

97% Job Success
$7.00 /hr
1,922 hours

Jenny Price

Jenny Price

Marketing Specialist

United Arab Emirates - Portfolio: 19

Native English experienced marketer (in-business & freelance) specializing in running email campaigns, content development, press releases and PR, advertising, recruitment advertising, social media marketing (Facebook, Twitter, Instagram, Pinterest, LinkedIn), digital marketing and event planning. Also highly experienced in recruitment and administration (Microsoft Certified Application Specialist).

88% Job Success
$11.11 /hr
71 hours