Phone Support Agents & Call Center Representatives

Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on Upwork for free!

Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 320 Phone Support projects are completed every quarter on Upwork.

320

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.44.

4.44
Last updated: July 1, 2015
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  1. Syed raza A.

    Syed raza A.

    Designer, Developer, SEO Specialist

    Pakistan - Last active: 1 day ago - Tests: 2 - Portfolio: 15

    Over the last 10 years, I have developed a wide range of websites using HTML5, CSS3, Javascript, PHP, MySQL, Asp.Net, Sql Database also developed wide rang of desktop softwares using c#. My core competency lies in complete end-end management of a new website development project, and I am seeking opportunities to build websites from the ground up for you or your business. I also have great experience in the following areas: * Web Designing * Graphic Designing * Web Development * Search Engine Optimization ( SEO ) * Email Marketing * PHP * MYSQL * HTML5 * CSS3 * Custom CMS * Joomla * Wordpress * Many Other Areas

    Groups: Bluehost Developers and Designers

    $25.00 /hr
    4,368 hours
    5.00
  2. Dina Mangarella

    Dina Mangarella

    United States - Last active: 1 day ago - Tests: 8

    I am extremely hard-working and reliable. Experienced in Customer Service, Web research, and Internet surveys. I also have excellent skills in English, writing, and listening and communicating with all people. I excel in spelling/grammar and proof-reading. In addition, I have high marks in telephone etiquette, and I love helping and assisting people in any way possible. I hope to work with wonderful clients to help them succeed in the task at hand.

    $12.78 /hr
    491 hours
    5.00
  3. Kike A.

    $25.00 /hr
    15 hours
    5.00
  4. Jennifer W.

    Jennifer W.

    ADMIN ASST/MARKETING MGR/ RESEARCHER/SALES ASST

    United States - Last active: 1 day ago - Portfolio: 1

    Top 1% of freelancers on in Admin. 20 years experience - Administrative Asst., Real Estate, Bookkeeping, Marketing, Research, Data Entry and more. No job is too big or too small. I have 20 years of combined skills in the administrative field, commercial and residential real estate, sales, marketing, and advertising. I’m also a licensed Real Estate Agent in my state, originally obtaining my license in 1999. I have worked with several Top Producers. I was very fortunate to learn some of the best marketing and advertising skills. My 20 years of wearing many different hats has allowed me to provide you with many services. Following is a list of some of my experiences and what I can provide for you.

    $20.00 /hr
    595 hours
    4.91
  5. Lori E.

    Lori E.

    Writing, Editing, Superior Admin/Customer Support!

    United States - Last active: 1 day ago

    I am the owner/Editor of large online publication, with a specifically targeted audience. I have Bachelor's Degrees in Communications and Psychology, as well as a Master's of Science in Education. I am a SAHM/WAHM mother who freelances in various writing scenarios and am a native English speaker with excellent command of the structure of English writing and I am committed to delivering the best work with the best work ethic. More, I am the spouse of an active-duty military officer and look to work diligently for companies that welcome the portability of free-lancing. I am hard-working, friendly, committed and thankful for the opportunities to give my best toward your business while helping support my family.

    $16.00 /hr
    112 hours
    5.00
  6. Damon K.

    Damon K.

    Copywriter, Web and Print InDesigner

    United States - Last active: 1 month ago - Tests: 3 - Portfolio: 4

    Indecisive about who to choose for a job? Explain what you need and I will send a specialized sample of my work. FOR FREE. Copy for ads of any type. Flyer, brochure and catalog production. InDesign or Photoshop Web Design and content creation. eBook formatting. Kindle or PDF. Phone Sales Rep. Upselling, Cold and Warm Calls. Customer Service. Phone support and answering services. Let me know your needs, and I will work for you to fix them.

    $14.50 /hr
    4 hours
    5.00
  7. Sheyla Diaz

    Sheyla Diaz

    'Brazil', 'Translation', 'Market Research'

    Brazil - Last active: 10 days ago - Portfolio: 1

    I am graduated in International Business but what I love the most is doing Market Researches and Translation services (English, Spanish and Portuguese). I have 8 years of experience in international business, negotiations and freight forwarding services, especially for imports from China. I am Colombian but right now I am located in Brazil (since 2011) so if you need suppliers from this country, I can help you to find what you are looking for.

    $16.00 /hr
    3 hours
    5.00
  8. Arthur Jhon Alipante

    Arthur Jhon Alipante Agency Contractor

    Sales and Support Agency Manager

    Philippines - Last active: 7 days ago - Tests: 3 - Portfolio: 1

    I am currently serving as a Customer Support specialist at gTeam FZ LLC providing valuable phone, chat, and ticket-based assistance in business software solutions in the fields of Human Resources and Payroll Management, Profitability and Cost Management Solutions, Mobile Field Service and Workforce Optimization, Portfolio and Management Solutions, and Enterprise CRM Solutions. I have also heavily engaged in the same position in providing Platinum Support in the same fields. I am also an Agency Manager at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director of Spring Events and Productions Group Inc. with heavy Sales and Marketing experience for consumer and enterprise customers, as well as thoroughly handle after-sales support to all clients. I have previously served as a Software Engineer for over 5 years with Lexmark Research and Development Corp., responsible in the delivery of both Mac applications and Linux print driver software for Lexmark International, Inc., as well as fulfilled a leadership role to lower support tiers of the CSSC group which handle global consumer and enterprise customers of the company, with concentrations on US and EMEA customers to which our business are very relevant. I have also previously served as an Operations Manager of HardShop Labs LLC, with the responsibility of technical, management, staff, and business leadership of SEO specialists that deliver Quality Backlink Building and Article Writing. This experience has provided me early but timely experience in managing on-site and remote workers in meeting the company's vision.

    Groups: Pro Customer Service

    Associated with: Spring Events and Productions Group Inc.

    $20.00 /hr
    1,272 hours
    5.00
  9. Melissa Wilcox

    Melissa Wilcox

    Human Resource Professional w/15+ Years Customer Service Experience

    United States - Last active: 3 months ago - Tests: 3

    With so many Freelancers to choose from why not select one who brings MANY years of successful experience in professional corporate environments AND will also prove to be pleasant, trustworthy, diligent, AND fun to work with? I would be very pleased to offer you both..... I am a friendly, efficient professional who is able to bring you over 15 years experience through holding employment with major world companies such as Berkshire Hathaway, Inc. My experiences are vast in the fields of: - Human Resources - Recruiting - Marketing / Branding - Customer Service via Email / Voice Services -Transcription / Data Entry -Proofreading -Payroll I have excellent computer skills, am proficient in all Microsoft Office products and have worked with various Applicants Tracking Systems. I've mastered navigation of social media outlets for recruiting and employ Boolean search techniques to identify top-level talent. I have extensive knowledge in handling the needs of individuals from all walks of life and therefore have regularly held lead positions. I am patient, empathetic and have the innate ability to remain solution focused in order to remedy any situation quickly.

    $20.00 /hr
    136 hours
    5.00