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Process improvement Job Cost Overview

Typical total cost of Upwork Process improvement projects based on completed and fixed-price jobs.

Upwork Process improvement Jobs Completed Quarterly

On average, 8 Process improvement projects are completed every quarter on Upwork.


Time to Complete Upwork Process improvement Jobs

Time needed to complete a Process improvement project on Upwork.

Average Process improvement Freelancer Feedback Score

Process improvement Upwork freelancers typically receive a client rating of 4.67.

Last updated: October 1, 2015

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Chuvasco Cruz

Chuvasco Cruz

SMM / Project Manager / Recruiter / Researcher / Team Leader

Philippines - Tests: 12

Dedicated and technically skilled business professional with a versatile administrative support skill, set and developed through experience as a Project and Process Officer, Team Development Leader and a CSR. Excel in resolving employee / employer challenges with innovative solutions, system and process improvements proven to increase efficiency and customer satisfaction. Offer advance Project Management skills for both Support and Operations and to all Project Campaigns. Specialized in Call Center Operations Management, Recruitment and Business Consultancy Services.

64% Job Success
$6.00 /hr
3,937 hours

Eloisa S.

Eloisa S. Agency Contractor

Team Leader | Customer Service | Quality Analyst | Data Entry Expert

Philippines - Tests: 9

Having over 8 years of experience with managing people and projects related to research, online marketing, and sales, I am seeking positions that require the following skills: - Team management; - Project management; - Quality Assurance and Analysis; - Sales; - Telemarketing; - Customer Service/Relations management; - Email Response handling - Business and Process development; - Technical, Research, and Article writing. I offer integrity, professionalism, and exceptional attention to detail. I take pride in the quality of my work and ensure that my output contributes to the growth and success of the business or organization I'm working with. I am proud to be part of Systemcore Business Solutions. For more information, please visit our website at

Associated with: Systemcore Business Solutions

91% Job Success
$8.50 /hr
4,947 hours

Arthur Jhon Alipante

Arthur Jhon Alipante Agency Contractor

Sales and Support Agency Manager

Philippines - Tests: 3 - Portfolio: 1

I am currently serving as a Customer Support specialist at gTeam FZ LLC providing valuable phone, chat, and ticket-based assistance in business software solutions in the fields of Human Resources and Payroll Management, Profitability and Cost Management Solutions, Mobile Field Service and Workforce Optimization, Portfolio and Management Solutions, and Enterprise CRM Solutions. I have also heavily engaged in the same position in providing Platinum Support in the same fields. I am also an Agency Manager at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director of Spring Events and Productions Group Inc. with heavy Sales and Marketing experience for consumer and enterprise customers, as well as thoroughly handle after-sales support to all clients. I have previously served as a Software Engineer for over 5 years with Lexmark Research and Development Corp., responsible in the delivery of both Mac applications and Linux print driver software for Lexmark International, Inc., as well as fulfilled a leadership role to lower support tiers of the CSSC group which handle global consumer and enterprise customers of the company, with concentrations on US and EMEA customers to which our business are very relevant. I have also previously served as an Operations Manager of HardShop Labs LLC, with the responsibility of technical, management, staff, and business leadership of SEO specialists that deliver Quality Backlink Building and Article Writing. This experience has provided me early but timely experience in managing on-site and remote workers in meeting the company's vision.

Groups: Pro Customer Service

Associated with: Spring Events and Productions Group Inc.

$20.00 /hr
1,272 hours

Juvy V.

Juvy V.

Data Entry/Online Stores/Real Estate/PDFs/Graphic Design

Philippines - Tests: 1 - Portfolio: 5

Graduate of BS Industrial Engineering. Worked in Coca-cola Company from (2009-2012) as Route-To-Market Engineer and Operational Excellence Apprentice. Started working with oDesk full time early 2012. Exposed to all administrative work. Highly professional and business oriented. JOB EXPERIENCE: -Online store management -Lead Generator for Professionals/Commercial Businesses in Australia. -Virtual Assistant for Insurance company (Australia) -Web Researcher, mail merge, email handling etc. (Australind, WA, Australia) -Virtual/Marketing Assistant for Graphic Design and Animation (Iowa, USA) -Real Estate Assistant (Perth, WA, Australia) -Customer Service Rep/Phone Support/ Order Processor (Austin, Texas) -Real Estate Investor's Assistant ( Florida,Chicago,Iowa,NY) -PDF Manipulation (fillable PDFs/combining/extraction/ etc) many more -Transcription SOFTWARE/PROGRAM: RpData, MLS, 3Dcart, List Builder, Infusionsoft Craigslist,ebay,Amazon, Dropbox, Google Drive, Sky drive, Evernote Teamviewer, skype MS Office, Google docs, prezi Mailchimp, Adobe Photoshop, Adobe Acrobat X Pro, Adobe Sound booth, Audacity many more...

81% Job Success
$11.11 /hr
3,840 hours

Anatoly Puno

Anatoly Puno Agency Contractor

IT and Ops, Sourcing, Analytics, Consulting & Investing Professional

Philippines - Tests: 3 - Portfolio: 7

Anatoly Puno serves as the Chief Operating Officer of Puno Business Solutions. His team is currently engaged with some project works for a multinational investment management corporation based in New York City. He is involve in general market research (company profiles and competitor benchmarking), telecom invoice auditing & spend and analysis for the firm. Prior to this, he served as a financial analyst and IT manager for a New York based investment advisory company as well. He main responsibilities were in the areas of fund administration & accounting, IT and Ops, market research, p&l reporting, daily fund NAV (Net Asset Value) reporting and trade reconciliations with the firm’s prime broker and fund administrator. He was also tasked to do deep dive company data analytics, data modeling and other general related investment functions. Mr. Puno has over 17 years of hands-on and leadership experience across a range of shared services functions across the supply chain such as IT & Operations, Procurement, Planning & Logistics functions, Production Planning, Purchasing Administration, Inventory Control & Management, Customer Service, Forecasting, Capacity Planning, Supply Chain Planning, Warehouse Management, Transportation and Distribution across diversified industries. Most recently, he was also a Team Leader for a US based fortune 500 company, managing a group of 25 analysts responsible for the company’s entire supply chain and IT and Operations functions. Mr. Puno received both his Master in Business Management and a Bachelor of Arts degrees from the University of the Philippines. He is fluent in English, Tagalog and Pampango (local Filipino dialect).

Associated with: Anatoly Puno, Anatoly Puno, Anatoly Puno

$16.67 /hr
0 hours

Robert Watson

Robert Watson

Business Manager, Project Manager, Content Writer

Philippines - Tests: 3

I am an exceptional Project Manager and Business Consultant (IT Services and Training) and Virtual Personal Assistant to business owners. I am seeking new opportunities to assist you to manage your projects, new business development and improvement initiatives, proposal writing and business planning initiatives. My 20+ year’s of professional work experience has been high-quality, genuine practice primarily within the information technology (IT) industry. Roles ranging from business management through to IT operations have all contributed to my diverse experience. I have also had much success across a variety of client engagements working with organisations from industry sectors including Banking and Finance (Insurance Australia Group, Lumley Technology, Macquarie Bank), Utilities (Energy Australia, United Energy, Citipower), Manufacturing (Wattyl, Pacific Dunlop) and Technology & Services (IBM, IBMGSA, CSC, AGM IT, Fastlane (Asia Pacific) Institute for Knowledge Transfer). In my spare time I contribute articles to FrontRunner Magazine, the Philippines leading magazine for Runners. I also write marketing content for websites particularly relating to IT services and IT training. Client interaction combined with relevant education and training have enabled me to develop skills across a range of disciplines including project management, financial & business management, IT infrastructure & process improvement (including ITIL), systems integration and training provision. I also have an extensive university education spanning the, Information Technology, Engineering and Business domains with a well developed understanding of business & IT strategy and IT outsourcing and offshoring strategies (particularly relating to the Philippines). I have a unique mix of technology and soft skills rarely seen. My ability to listen, understand and encapsulate requirements, and then to develop and execute on an agreed process to deliver the required outcomes have been critical to my success. Confirming expectations and undertaking regular communication sessions have also played a key role. These skills, blended with my personal attributes of perseverance, flexibility, attention to detail and a ‘no-nonsense’ attitude make me an invaluable asset.

$19.00 /hr
0 hours

Gigi Geronimo

Gigi Geronimo

Experienced Operations and Management Executive

Philippines - Tests: 7

Making a Difference by Challenging Teams, Driving Change and Fostering Innovation. I am a results oriented Director level Executive with over 25 years proven results in operations management. I have the ability to drive operating plans, major projects, programs and initiatives from planning to producing significant bottom line results. A seasoned change agent who creates and delivers a clear vision, I have very solid record on instilling team culture and igniting competitive drive. I also have significant experience and success in leading, managing and continually developing superior business teams.

$50.00 /hr
0 hours

Jesus II Dizon

Jesus II Dizon

Professional Grant Writing and Resource Development Services

Philippines - Tests: 7

I have a very good understanding of project management and development programs culled from more than ten (10) years of progressive professional experience in this field. I had several engagements with different international non-profit organizations through grant development and management for various aid agencies (USAID, AUSAID, CIDA, JICA). I have successfully completed small and large grants (one time and multi-year) in funded grant applications in the different intervention areas of health (HIV, TB, Child Survival), disaster response and management, education and social justice. I also work with state and local agencies, private foundations, corporations, and other non-government organizations to source grant funding for my clients. ________________________________________ I offer the following services: Grant Writing, Prospecting & Fundraising Consultations Grant Oversight and Reporting Government, Foundation, and Corporate Grants & Requirement Analysis Development Portfolio Management Resource Generation Program Development Sustainability & Strategic Planning Contract Management Compliance, Monitoring & Project Evaluation Needs Assessments

100% Job Success
$20.00 /hr
726 hours

Ruark Butigan

Ruark Butigan

Marketing Coordinator - Hangout: ruark.butigan(at)

Philippines - Tests: 4 - Portfolio: 2

• Over 1 year experience working in a Traditional American Publishing Group, Tate Publishing Enterprises, with varying job responsibilities including but not limited to: retail customer service experience, marketing, managing of a team... • Strong background in customer service; Worked for Comcast as technical specialist for phone and internet troubleshooting. • Demonstrated ability to manage a team that exceeded client’s expectations -- set metrics/goals. • Professional communication includes fluency in English. • Proven skills as a bank teller; Worked for JPMC as a telephone banker with extensive knowledge of banking processes. • Professional licensed nurse that worked as a trainee for a private owned hospital.

$10.00 /hr
25 hours