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Zendesk Job Cost Overview

Typical total cost of Upwork Zendesk projects based on completed and fixed-price jobs.

Upwork Zendesk Jobs Completed Quarterly

On average, 74 Zendesk projects are completed every quarter on Upwork.

74

Time to Complete Upwork Zendesk Jobs

Time needed to complete a Zendesk project on Upwork.

Average Zendesk Freelancer Feedback Score

Zendesk Upwork freelancers typically receive a client rating of 4.63.

4.63
Last updated: September 1, 2015
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  1. Shawn Peterson

    Shawn Peterson

    Business Consultant, Customer Support Expert

    United States - Tests: 4

    MBA, Business professional with 10+ years high level customer service experience and 10 years experience in the financial markets professionally and personally. I work quickly and am very thorough and organized. I am honest and communicate well to get the task done effectively and to your complete satisfaction. Extensive experience with Operations Management, business process creation and support team management. I have extensive experience with Zendesk and other CRM systems as well as managing teams of freelance contractors for support and sales contracts.

    $16.67 /hr
    1,889 hours
    4.99
  2. Claire B.

    Claire B.

    Virtual assistant/Customer support-Zendesk/Linkedin Promotor

    Philippines - Tests: 4

    I am in the customer service industry for four years now, office and home-based. I can work with a minimum supervision as an individual and as a team member. I have strong work ethics and high quality standards. I commit myself to anything that I do and I gotta be the best. I am flexible to any schedule and ready for training anytime.

    $5.56 /hr
    5,051 hours
    5.00
  3. Christine P.

    Christine P. Agency Contractor

    Professional Virtual Assistant, Customer Service, and Support rep

    United States - Tests: 4 - Portfolio: 1

    In the past 16 years of work, life, and educational experiences: as a Customer Service, Sales, and Support Representative (by phone, email, ticket, messaging, and fax both B2B and residential), Lead Generator, Student of Marketing Management, and Mom, I have acquired many skills: Microsoft Office, building databases of decision makers, closing a sale, internet research, importance of time management, patience, and more... I am looking forward to our future endeavors, so just let me know exactly how I can help you make your company more profitable. A long term position is preferable, but definitely NOT a deal breaker. As your Professional VA FreelancerI am here to help put you and your company's best foot forward. Being an at home VA Freelancer is my full-time career and I will work hard for you.

    Associated with: oDesk Payroll, ToDoListDone

    $14.00 /hr
    5,616 hours
    5.00
  4. Jocelyn C.

    Jocelyn C. Agency Contractor

    Perfectionist Customer Operations Consultant/Manager

    Canada - Tests: 8

    Over the past 10 years, I have worked within a contact center environment in the customer service industry. I have assisted individual and corporate clients in various areas of business. Quality and accuracy assurance markings were always 98% - 100%. I have consulted and managed in the customer support industry and have worked in a project manager and analyst role. • 10 years of experience providing customer service. • Over 6 years experience in a fast-paced, deadline-driven environment. • Critical thinker • Energetic and organized • Self-starter with professional manner • Excellent communication skills • Creative problem solver • Highly organized with superior attention to detail • Experience managing large teams and analyzing data for QA as well as coming up with plans/ideas to incorporate exceptional customer service within the team. Data Entry Clerk/Virtual Assistant During this contract for a client, I retrieved and entered content and media into Wordpress hosted websites. I also learned the basics of creating and managing websites via Wordpress including implementing templates and plugins, applying SEO to content and basic website layout/development in order to be able to make changes as needed. SEO was also learned via the creation of keyword based articles and via proper use of the keyword tool and SEO by Yoast plugin. Research Investigated and analyzed client complaints to identify and resolve issues. Multitasking Demonstrated proficiencies in telephone, e-mail, fax and filing within high-volume environment. Data Entry Reviewed and updated client correspondence files and scheduling database. Reporting Updated client payment plans and monitored payment compliance and progress. Administration Answered multiple phone lines, transferred calls to corresponding departments, scheduled customer appointments and billed accordingly. Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

    Groups: Pro Customer Service

    Associated with: Everything Assistants

    $30.00 /hr
    5,594 hours
    5.00
  5. Merian Malasaga

    Merian Malasaga Agency Contractor

    Experienced Customer Service

    Philippines - Tests: 4

    I have over 9 years of experience in the customer service department. I came in as a customer service representative and eventually got promoted as a team manager. I handled Voice Support, Inbound Sales, Email and Chat support as a team manager. Being in the customer service department for more than 9 years, I know it is very important to have an exceptional customer service skills for a company's growth and survival.

    Associated with: TRISIS Contact Solutions

    $5.56 /hr
    1,175 hours
    0.00
  6. Ma Gliceria Villeza

    Ma Gliceria Villeza

    VA, Team Leader, Web Research Specialist, Data Analyst, Logistics

    Philippines - Tests: 9 - Portfolio: 7

    I have 10 years of Corporate working experience in the fields of Customer Service, Operations and Supply Chain management. I've been working as an online freelancer for the past 3 years handling a variety of projects with focus on Data research, Data analysis, Logistics, and other Administrative functions. I consider my Corporate and Freelancing values, skills and accomplishments as the backbone of my career, and these will benefit me in bringing significant contribution to the organization that I'll be working with. Here's a detailed overview of the tasks I've handled. ** Team Leader ** Customer Service/Support (Email, Phone) ** Web research ** Data Analysis ** Data Entry/Data Collection ** Post content on web blogs ** Inventory/Shipping and Logistics ** Supply Chain Management ** Email handling ** Order processing ** Experienced using the following tools: Microsoft Office, Mfg-Pro system, Zendesk, Wordpress, GoogleDocs/Spreadsheets/Forms, Producteev, Smartsheet, Sage50, Lotus Notes, Bluehost webmail, LeadInsite, StatCounter, LinkedIn, Rapportive, Mailtester, Registercompass, Netpeak, Godaddy, Ahrefs, TBSolutions, Domaintools and other in-house CRM applications I am interested in handling diverse roles that can well suit my qualifications wherein I can be instrumental in the growth and success of the organization.

    $5.56 /hr
    3,928 hours
    5.00
  7. Harold lee S.

    Harold lee S. Agency Contractor

    Expert Customer Service Representative | Zendesk | Live Chat | Email

    Philippines - Tests: 5 - Portfolio: 7

    I am a Professional Freelancer who has an advanced knowledge with Zendesk, ZaZaChat, ProvideSupport LiveChatInc, Click-or-Chat & LivePerson Chat Platform for 7 years. Answered Sales, Billing, Email, Technical Inquiries and Remote Desktop computers if necessary. Until this time, I am still providing good customer service and improving more the effective skills on how to deal with customers online, especially when giving satisfaction. My target is to provide extreme quality and great assistance with them.

    Associated with: iDesk Connect

    $9.00 /hr
    3,990 hours
    4.89
  8. Czarina katrina D.

    Czarina katrina D.

    Upwork - Elance Recruiting Team Lead - CSR Team Manager - Trainer

    Philippines - Tests: 10 - Portfolio: 1

    I am a Recruiter/ CSR Team Manager/ Trainer specializing in the development and management of GLOBAL VIRTUAL TEAMS. I've worked/ working with the best companies here in Upwork - Global Hires, gDev and Upwork itself. I see to it that Recruitment targets are met by: Developing recruitment plans Creating technical and culture-fit job descriptions Sourcing the best candidates Ensuring tests are current and applicable to the job Assisting in on-boarding Making Hiring Managers happy! Note: My oDesk video is about my Customer Service experience, please view my work history and feedback to get an idea of my recruiting expertise

    Groups: Pro Customer Service

    $20.00 /hr
    11,593 hours
    4.90