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Last updated: October 1, 2015
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Arthur Jhon Alipante

Arthur Jhon Alipante Agency Contractor

Sales and Support Agency Manager

Philippines - Tests: 3 - Portfolio: 1

I am currently serving as a Customer Support specialist at gTeam FZ LLC providing valuable phone, chat, and ticket-based assistance in business software solutions in the fields of Human Resources and Payroll Management, Profitability and Cost Management Solutions, Mobile Field Service and Workforce Optimization, Portfolio and Management Solutions, and Enterprise CRM Solutions. I have also heavily engaged in the same position in providing Platinum Support in the same fields. I am also an Agency Manager at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director of Spring Events and Productions Group Inc. with heavy Sales and Marketing experience for consumer and enterprise customers, as well as thoroughly handle after-sales support to all clients. I have previously served as a Software Engineer for over 5 years with Lexmark Research and Development Corp., responsible in the delivery of both Mac applications and Linux print driver software for Lexmark International, Inc., as well as fulfilled a leadership role to lower support tiers of the CSSC group which handle global consumer and enterprise customers of the company, with concentrations on US and EMEA customers to which our business are very relevant. I have also previously served as an Operations Manager of HardShop Labs LLC, with the responsibility of technical, management, staff, and business leadership of SEO specialists that deliver Quality Backlink Building and Article Writing. This experience has provided me early but timely experience in managing on-site and remote workers in meeting the company's vision.

Groups: Pro Customer Service

Associated with: Spring Events and Productions Group Inc.

$20.00 /hr
1,272 hours

Aprilyn Paez

Aprilyn Paez Agency Contractor

Inbound Sales/Chat/Email Support/ Customer Service

Philippines - Tests: 6 - Portfolio: 1

To obtain a responsible and challenging position with a progressive company where my work experience will have valuable application and utilization of my opportunity for advancement. An achievement-driven customer service representative with 3 years of experience in successfully, prioritizing and completing tasks to meet client needs. Having proven ability of analyzing and resolving customer concerns using established procedures, examining pertinent information to determine validity of customer complaint and to determine responsibility for errors and resolution, throughout the process. In addition to that, highly proficient in MS Office (Word and Excel), MS Outlook. Motivated to deliver exceptional customer service proven to result in successful business outcomes.

Associated with: JaneuaryMMXII Agency

$3.00 /hr
0 hours

Merian Malasaga

Merian Malasaga

Experienced Customer Service

Philippines - Tests: 4

I have over 9 years of experience in the customer service department. I came in as a customer service representative and eventually got promoted as a team manager. I handled Voice Support, Inbound Sales, Email and Chat support as a team manager. Being in the customer service department for more than 9 years, I know it is very important to have an exceptional customer service skills for a company's growth and survival.

$5.56 /hr
1,322 hours

Momer D.

Momer D.

Customer Service / Recruiter

Philippines - Tests: 12

I have endured in the BPO industry for more than10 years. I have ample knowledge and skill with customer service and technical support issues over the phone, through chat, and email. I believe I have due competence in communicating with clients in the most appropriate manner and I would love to continue working in a similar environment and to increment more experience for continuous progress and stable work.

100% Job Success
$16.67 /hr
2,581 hours

Harold lee S.

Harold lee S. Agency Contractor

Expert Customer Service Representative | Zendesk | Live Chat | Email

Philippines - Tests: 5 - Portfolio: 7

I am a Professional Freelancer who has an advanced knowledge with Zendesk, ZaZaChat, ProvideSupport LiveChatInc, Click-or-Chat & LivePerson Chat Platform for 7 years. Answered Sales, Billing, Email, Technical Inquiries and Remote Desktop computers if necessary. Until this time, I am still providing good customer service and improving more the effective skills on how to deal with customers online, especially when giving satisfaction. My target is to provide extreme quality and great assistance with them.

Associated with: iDesk Connect

70% Job Success
$9.00 /hr
4,168 hours

Daniel M.

Daniel M.

Expert technical support

Kenya - Tests: 6 - Portfolio: 1

A talented professional with over 5 years of experience in service oriented positions. Excellent communication and organizational skills. Solution oriented with an emphasis in developing and simplifying procedures. I have experience working alongside Executives, Business Managers, Engineers and fashion designers which has allowed me the opportunity to manage increasing workloads with tight deadlines. I take time to carefully review each project before bidding, and I only accept projects that are a good match for my skills to ensure that you receive outstanding professional service. An experienced professional who is ready and able to assist with your projects so that you can focus on generating revenue. Please reach out to me, to discuss how we can work together to free up your time and help you achieve your goals. HIGHLIGHTED SKILLS - Project Management - Brand Creation & Management - Problem Solving - Business Development - Internet Marketing - Team Building & Management - Marketing Campaigns - Administrative Support - Creation of Excel Spreadsheets, PowerPoint, Microsoft Word - Listing management on BigCommerce, eBay and Amazon SERVICES OFFERED - Virtual Assistant - Customer Service - Executive Support - Project and Virtual Team Management - Brand Creation & Management - oDesk Recruiter / Hiring Manager - Mobile app development through the BiznessApps platform

100% Job Success
$11.11 /hr
8,440 hours

Carlo Jay Otaw

Carlo Jay Otaw

Rockstar VA - Experienced and Constantly Learning

Philippines - Tests: 11 - Portfolio: 5

A Professional Licensed Teacher specializing in English who is an expert in Outbound Sales Campaigns. Also, I have worked as an HR and Virtual Assistant. I do have formal training with Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Publisher in school. Moreover, I also have background with Adobe Photoshop and Windows MovieMaker. I enjoy editing photos and creating videos. I have a lot of experience with the internet and I believe that my skills and knowledge with this can be a valuable contribution to any internet-related tasks. I am looking forward to work with you someday!

100% Job Success
$5.56 /hr
14,218 hours

Alena Chumachenko

Alena Chumachenko

Customer Support, Account Manager, Translator

Ukraine - Tests: 4 - Portfolio: 1

Good day, My name is Alena and I am pleased to introduce myself a little. I am highly motivated, hard-working and customer focused professional with extensive 5 years experience in providing customer service, key client development and retention. Skilled in creating and growing solid customer relationships, need’s analysis, and account activity tracking. Moreover, as an graduated with honours Linguist and English-Russian/ Russian/English Interpreter/Translator I just adore my profession. English To Russian Translation Skills Test - 1st Place! I am experienced in every job related to Translation, Customer and technical Support services, Email marketing services (Inbox delivery, setting up SPF and DKIM records, etc.) and personal assistance. Please feel free to contact me if you need my assistance with any of the above industries. Additional Skills and Strengths: * Good knowledge of Zendesk and Magento • Proficiency with MS Office; • Proficiency with almost all Internet browsers; • Good knowledge of SalesForce and OTRS CRM Systems; • Good knowledge of Jira and Bugzilla systems; • Proficiency with Zuora and Aria billing systems; • Highly driven and self-motivated; • Excellent verbal and written communication skills; • Proficient in problem resolution; • Excellent customer service skill; • Additional personal passions are travelling, fitness and world of beauty.

100% Job Success
$10.00 /hr
369 hours