Customer Service Professional / Translator
Last active: 4 months ago
I'm a Portuguese translator and customer service professional, with a very good command of English.
Relating to translation, I can work with technical, science, academic and personal documents, translating them to European Portuguese (my native language) or Brazilian Portuguese (due to experience working with Brazilian Portuguese speakers). I have some working knowledge of French, Spanish and Italian, enough to translate simple personal documents to Portuguese.
On the customer service area, I've worked for 8 years on customer service, either on a direct or indirect basis. I have knowledge of customer service management software, I've been trained on soft-skills and emotional engagement, I have hard-skills related to technical issues and billing issues, both due to training and a vast amount of experience.
I've completed my education (including university) in Portugal and I've attended specialization courses on various subjects, including but not limited to programming and marketing.
I can guarantee a good turnaround and an excellent quality on both customer service and translation.