Browse Complaint Management job posts for project examples or post your job on Upwork for free!

Complaint Management Job Cost Overview

Typical total cost of Upwork Complaint Management projects based on completed and fixed-price jobs.

Upwork Complaint Management Jobs Completed Quarterly

On average, 0 Complaint Management projects are completed every quarter on Upwork.

0

Time to Complete Upwork Complaint Management Jobs

Time needed to complete a Complaint Management project on Upwork.

Average Complaint Management Freelancer Feedback Score

Complaint Management Upwork freelancers typically receive a client rating of 4.45.

4.45
Last updated: August 1, 2015
Clear all filters
  1. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Tests: 8 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

    Groups: oTranslators, Pro Customer Service

    Associated with: Andrey Sarapulov [company]

    $30.00 /hr
    8,438 hours
    5.00
  2. Niclas Holtappels

    Niclas Holtappels

    Software Tester/Python Programmer

    Germany

    I am studying Computer Science as part of a Liberal Arts and Sciences Bachelor at Amsterdam University College. Over the past few years I have repeatedly and extensively freelanced as a software tester, translator (German <-> English), and as a customer service and -relations agent. I have extensive experience programming in Python, some experience with C, Django, LISP, HTML and CSS. Through my studies, I have a background in media & games studies and in journalism. I am currently working on my bachelor thesis, in which I combine Positive Psychology (with a focus on motivation and well-being interventions) and User Interface Design. My communication and writing skills are excellent in both English and German, and I enjoy writing short and vivid but concise and technical texts. I love working with people, whether as part of a team or solo, as a contact person, especially in the domain of customer support. I am organized, motivated, and honest, and I value these qualities in colleagues.

    $10.00 /hr
    0 hours
    0.00
  3. Cheyser Mariano Herrera

    Cheyser Mariano Herrera

    Cheyser Herrera

    Philippines - Tests: 5

    I am very well-oriented with phone ethics. I have 2 years experience in the BPO industry as a Customer Support Representative. I handled inquiries, reservations, changes and cancellations. I also handled complaints and refunds. Top 1 Customer Support Agent with Expedia four times in 1 year. I was promoted as a tier 2 agent as supervisory position for agents under tier 1 positions. Rest assured that I will provide excellent Customer Service.

    $5.56 /hr
    6,493 hours
    4.25
  4. Tuli P.

    Professional Czech translator and customer supporter

    Czech Republic - Tests: 3

    Providing high quality, affordable, online admin and secretarial support services to businesses worldwide. Providing executive support to the CEOs. Providing translation, interpretation and transcritption services as well as customer support services both internationally and locally. Providing assistance and guidance through a typed-chat and email-based customer support. Languages: Czech, Slovak, English. Working experiences: BBC World Service, Bupa Wellness UK, Metronet UK Railway, PricewaterhouseCoopers, General Health Care Group, Fast Track (Leading sports marketing company), Adams Kara Taylor (Consulting Structural and Civil Engineers), SSP UK Rail (The food and travel experts). Key skills: Excellent verbal & written English and Czech language skills, Excellent organizational skills, Excellent attention to detail, Reliable and fast learner, Advanced Outlook, Microsoft Word, PowerPoint, Excel & Access, Lotus, Oracle (HR database), Typing speed: Copy 60wpm, Audio 70wpm. Research & Data Entry: Advanced Online Research on different topics Analyze multiple information sources Add to, edit and merge data Write summary Virtual Assistance: Secretarial support Post Messages in Various Discussion Boards Ticket support Zendesk platform Call answering Email-based customer support Chat support Others: Transcription Translation Content writing Arcticle writing

    $9.90 /hr
    173 hours
    5.00
  5. Maurice manueli O.

    Maurice manueli O.

    Customer Service Contractor with Medical and Transcription Background

    Philippines - Tests: 4

    Over the past 2 years, I have gained a range of skills and experience related to Customer Service and Medical Transcription, as well as familiarity with other office-based skills due to my past work as a CSR agent and a School Nurse. I am well-versed with Microsoft Office, primarily with MS Word and Powerpoint. Aside from these, I am also internet-savvy and have had numerous experience in doing both personal and business transactions online, so any project that could use said familiarity would be welcomed. I am a perfectionist at heart and would not accept a project offer unless I know I can complete it and do it well, timing and ability taken into full consideration. I am open to any contractual work within my scope of abilities but have to admit that my core competency lies in Customer Service, and am thus seeking opportunities with any related work, specifically with chat, e-mail, and other non-voice customer support. My prior CSR experience was for a call/voice-based account, and I would welcome any similar job offers if available, and the requirements set by the employer are within my capabilities. I have had no prior home-based work experience before, but I am familiar with the concept of outsourcing, I learn fast, know how to multi-task, and take initiative when needed even without prompting (although I would require guidelines so that I would know what not to do, as well as product knowledge materials if I am assigned to an account which would require said knowledge). Currently, I am looking for a part-time job to fit my weekends, preferably following eastern standard time in the U.S., in addition to my current full-time employment. I look forward to working with you, and please don't hesitate to contact me for further details.

    $5.56 /hr
    13 hours
    0.00
  6. Lynsey Alexander

    Lynsey Alexander

    Office Administration and Management

    United Kingdom - Tests: 8

    Having worked in the Healthcare sector in the UK for the past 14 years, I have the knowledge and experience to turn my hand to most tasks. Having managed upward of 90 members of staff, I have learnt the art of effective time management, the necessity to meet tight deadlines and to always complete my work to the highest standards. I am professional, reliable and will always complete my work to the best of my abilities, regardless of the task. . Having worked in management, I have a wealth of experience of report writing, data manipulation, production of presentations, proofreading and editing and I have experienced a whole host of software that can be used for this. I have also worked as an IT trainer, a coach and mentor and am a qualified Teacher of English to student of other languages. These roles have always inspired me to bring out the best in others.

    $11.11 /hr
    1,345 hours
    4.92
  7. Astrid Z.

    Astrid Z.

    Total Office Support - with over 20 years work experience

    Portugal - Tests: 5

    Having worked in the hospitality industry and now in the Real Estate business, I am looking for additional opportunities, to expand my knowledge and to assist others! I am an effective and efficient worker, with attention to detail. Client satisfaction is obviously very important and one of my strong points, after having worked in multilingual environments. Native dutch, fluent in english and now living and working in Portugal, so working knowledge of the Portuguese language. My translation skills are based on my current work and life experience. Translating legal documents, property descriptions and travel articles.

    $16.67 /hr
    86 hours
    0.00
  8. Nadine C.

    Nadine C.

    Manager and Customer Care Specialist

    Switzerland - Tests: 2

    Armed with an MBA in Leadership and Sustainability, with extensive background in Customer Care, Sales and Success. Enthusiastic, resourceful, organised and highly flexible manager with broadened knowledge and experience in all areas of Customer Care, while maintaining high standards at all times. Enjoys teamwork, excellent communication skills and committed to delivering outstanding standards of work by being able to adapt quickly to new roles and responsibilities.

    $24.44 /hr
    148 hours
    5.00
  9. Erika sheryl G.

    Erika sheryl G.

    Proficient CSR, Prudent Administrative Worker and an Adept RN

    Philippines - Tests: 4

    OBJECTIVE Looking for a career position where professional experience and expertise will be regarded as a wealth of an organization, and where my extensive experience will be further developed and utilized. SUMMARY OF QUALIFICATIONS A dedicated Registered Nurse with over 9 year’s track record providing quality patient/client-centered care. Solidly credentialed and diversely experienced with comprehensive background in Emergency department, Trauma, Critical Care Units, and Medical-Surgical Nursing. Knowledgeable in principles, regulations, and standards of Total Quality Management, Joint Commission International, and International Organizational Standards. Resourceful, responsive to change whilst achieving collective objectives in caring and development of patients. Record of managing busy caseloads, promoting services, increasing personal and professional standards. Possess a proven ability to work well as part of dedicated team of medical professionals to ensure the delivery of quality medical care to diverse environment. Enhanced proficiency in leadership and management with 33 units in Masters of Arts in Nursing, major in Administration and Supervision.

    $10.00 /hr
    6,115 hours
    4.96
  10. Arnel M.

    Arnel M.

    Int'l Customer Account Management, Award-winning Technopreneur/Blogger

    Philippines

    Customer Hero. People-centered. Values-driven. * International-standard training, Customer Service expertise in multi-racial settings * Award-winning startup technopreneur on Customer Service in a mobile platform * Exceptional communicator in English, some major Philippine languages/dialects * Robust leadership attributes and polished management skills * Has the heart for excellence and an eye for details * Gets the job done right and with dispatch * Well-organized, works hard and smart * Sees a half-filled glass that can be full Why hire me? 1. I know your most valuable assets are your internal and external clients. Leveraging on the employee-customer dynamics and enhancing each of their encounter for unparalleled, lasting customer relationships are some of the strengths I can bring to your business. That is my creed and my commitment. 2. I speak the language of the client, know what they want, and deliver. Generating definitive Weekly Executive Reports and attending weekly conference calls with the client's VPs for Sales and Training, CCCM (all Florida-based), the General Manager, and other stakeholders at my previous company will enable me to communicate and calibrate with your existing customers and translate actionable items into achievable tasks across all levels. 3. I mean business. I helped save my previous BPO company considerable amount (at least 5% of the monthly 3000-employee payroll) by making all support teams and agents accountable and clamping down tardiness and absenteeism, unnecessary over time, and validating all salary disputes. A monumental task since most of these procedures had to be manually and thoroughly checked, working closely with Workforce, IT, HR, and Accounting & Payroll. This created opportunities for meaningful collaboration and fostered trust on a workable, working system of checks and balances. 4. I am multifaceted. Holding leadership posts in different departments, I understand office dynamics and create synergy in giving help to, and getting maximum help from, everyone in the organization. And being a member of several Operational committees gave me substantial influence and direct involvement in Quality, Training, and Operations. 5. I firmly believe in constant learning and improvement. My training background allows me to follow-through on the enhancement and enrichment of every employee during their lifecycle enabling them to be competent, complementary, and customer service champions and productive members of the organization and the community. I champion the use of best practices and constant innovation and improvement for better quality assurance scores, heightened intrinsic value, and overall operational excellence. 6. I know reports and numbers. Generating, understanding, and using data and reports that command respect, equip everyone with the vision to excel, and align their goals and actions accordingly are my strengths. Thus, performance can be properly executed, accurately measured, and consistently replicated. 7. I serve. With my mind, heart, soul and all. You may also find it helpful in your assessment that service and excellence are some of my core values as attested by my volunteer works, and my personal and professional achievements. Please refer to my CV for details. I look forward to hearing from you at your convenience and discuss how I can add more value to your business, in creating the highest quality of customer relationships, exceeding client expectations, and delivering outstanding results. I humbly offer myself and my life experiences in adding a new dimension of service and excellence to your business, your clients, and the community you serve.

    $20.00 /hr
    0 hours
    0.00