Reliable and qualified assistant to your business
Researcher, Virtual Assistant, Translator from English to Russian and vice versa, Data Entry Specialist
I have over 10 year experience in customer service management and successful new projects launching "from scratch" (DPD Ukraine, the provider of parcel services with the massive daily turnover)
I have been a creator of customer service department in large company from the ground up.
My main tasks were:
- Creation of the division organization structure
- Organization of effective work in line with targets
- CS dept. management
- Recruiting, induction and coaching staff, bring up of the employees
- CS dept. structure and procedures optimization, call-center implementation
- CS dept. annual working plan and budget preparing
My strong features:
Can work with large size of information
Have systematic approach to work and focus on results
Proactive, client-oriented and sincere person.
After finishing work as a head of customer service department i provide online services for a variety of professional circumstances, including:
- Translations (from Russian/Ukrainian to English and vice versa),
- Research and Analysis
- Administrative work (customer support, e-mailing, purchasing, data entry, re-writting, website updates, database maintenance, etc)
- Providing consultations in customer service sphere, customer service management and logistics
- Writting articles, letters, presentations at different themes.
My principles are: professionalism, accuracy and punctuality.
Always try to be over your expectations.