Neal April Suico
Customer Service and Technical Support
Last active: 10/06/2013
I've been working as a Customer Service/ Technical Support Representative for 2 years and 6 months. I'm highly motivated, trustworthy, responsible, diligent, dynamic, flexible and willing to undergo training.
Skills: Project Management, MS Word, MS Excel, MS PowerPoint, Internet Browsing, PC Troubleshooting/Hardware/Software Installation, Basic knowledge in HTML & CSS, Basic knowledge in C, Java, VB & ASM Programming
BPO: Customer Service, Technical Support and Billing
To serve in your company with a challenging position where my skills and experience are needed.
April 2008 – June 2010 RP Kohler Interiors Inc. (a.k.a Mark David Inc.)
A.S Fortuna St. Banilad, Mandaue City
skills: Order Processing of furnitures for U.S based customer’s, communicating thru phone with U.S Sales Representatives & China factories, and order tracking (using ERP, SAP and FedEx/UPS).
November 2010 – March 2011 CITOM Office
N. Bacalso Ave., Cebu City
(OJT – Technical Support/Programmer)
skills: Optimizing ID System of PUJ drivers, developing Software System Application, Media Editing and PC Repairs.
April 2011 – Present SYKES Asia Inc.
F. Cabahug St., Mabolo, Cebu City
(Customer Service / Technical Support Representative)
Palm / HP : April 2011 – August 2011 & November 2011 – April 2012
AT&T Mobility : August 2011 – November 2011
AT&T U-Verse : April 2012 – May 2013
Century Link DSL : May 2013 – Present
1995 - 2001 University of Southern Philippines (Mabini St., Cebu City)
2001 - 2005 University of Southern Philippines (Mabini St., Cebu City)
2005 - 2011 Cebu Institute of Technology - University (N. Bacalso Avenue, Cebu City)
Bachelor of Science in Information Technology