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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 646 Customer support projects are completed every quarter on Upwork.

646

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.63.

4.63
Last updated: September 1, 2015
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  1. Robert Dobrota

    Robert Dobrota

    QA Game Tester

    United Kingdom - Tests: 3

    While at EA Games I worked as a QA Game Tester for more than two years and was involved on ten major projects. I am seeking job opportunities that are relevant with any of my personal skills/competences. While in college I have worked as a freelancer web designer in HTML\CSS for a Pizza-Restaurant. I have worked as a Volunteer - Information Technology Consultant for a private commercial society known as Terra Nova where I was responsible for the entire solution life-cycle and adhering to the strict deadlines. The solution’s life cycle includes : installation, maintenance and custom repairs for client’s PCs and LAN/Wireless configuration at clients convenience. Other Skills and Endorsements : Operating Systems / Doc Management - Windows XP, Windows 7, Windows 8, Ubuntu, Microsoft Office 2003, 2007, 2010, 2013. Programming / Editing - Dreamweaver: CSS/HTML, Fireworks, Photoshop CS3. Consoles: PS3, Xbox 360, PS Vita, Wii-U, PS4, Xbox One. Bug Tracking: DevTrack, JIRA, BugZilla. Task Applications: DevTest, TestRail IT Customer Support Technical Consultant Field Technician / ISP Web Testing

    $5.00 /hr
    0 hours
    0.00
  2. Lou Golar

    Lou Golar

    IT Support

    United States - Tests: 2

    I am an IT support professional with a wide range of skills, including Windows, Linux and Macintosh desktop and server systems. I am also experienced with Oracle, MySQL and PostgreSQL database management systems. My goal is to find work providing customer IT support for desktop, as well as server systems. I have over 8 years experience as a Tech Support Rep/Analyst for a variety of software on various operating systems. I also have extensive call center experience, as well as field service.

    $13.33 /hr
    0 hours
    0.00
  3. Romnick Leongson

    System and Network Administrator

    Philippines

    IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but may include: *installing and configuring computer hardware operating systems and applications; *monitoring and maintaining computer systems and networks; *talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; *troubleshooting system and network problems and diagnosing and solving hardware or software faults; *replacing parts as required; *providing support, including procedural documentation and relevant reports; *following diagrams and written instructions to repair a fault or set up a system; *supporting the roll-out of new applications; *setting up new users' accounts and profiles and dealing with password issues; responding within agreed time limits to call-outs; *working continuously on a task until completion (or referral to third parties, if appropriate); *prioritising and managing many open cases at one time; *rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; *testing and evaluating new technology; conducting electrical safety checks on computer equipment.

    $4.44 /hr
    1,919 hours
    0.00
  4. Sachit Jani

    Sachit Jani

    Customer Support via Chat, Email & Phone (Technical & Non-Technical)

    India - Tests: 7

    I'm an Electronics engineer and have worked with a networking firm for 2.5 years. Since last 1.5 years, I'm working as a Freelancer. I'm good at programming languages like C, CPP, Perl & BASH. I'm good at Networking and operating systems. Being an Engineer, I can adapt to new software tools easily. I have a desire of working as a Customer support Executive. I'm ready to provide Chat Support, Email and Phone support - both technical as well as non-technical. I like solving customer queries which makes me suitable for this task. I also like working for the Recruitment firm. Quality work in Time - That is what my clients get from me. Being a full-time freelancer, I'm flexible to work at any time.

    $8.89 /hr
    0 hours
    0.00
  5. Efren, Hibay jr

    Efren, Hibay jr

    Data Encoder/Customer Service Representative

    Philippines - Tests: 3

    I am a call center agent here in the Philippines since 2010, My first experience was with Sitel Philippines Corp.as an inbound agent, we took inbound call from our customers regarding their issues with Postage machine(US mailing machine PitneyBowes) i am a Technical support level 1 by 2010 then i got promoted as Technical support level 2 by 2011, but suddenly the LOB(line of business) was close due to some reason we transferred to another LOB which is with the billing department by 2013. We still taking inbound calls from our customer and this time we are now with the customer service department. By the end of 2013 i resigned and go to another Call center with Aegis People support still here in Manila Philippines and i am now doing outbound call for those applicants that has a positive results with their Pre-employment drug screen. Great things about here in this industry was that i adopted the american life, the way they talk and being professional and unprofessional sometimes and i am thank full we support those business people, we gain more knowledge outside of our comfort zone. I also worked as a Data entry or computer operator in one of the Government agency here in the Philippines for almost a year by 2009 with Bureau of Internal Revenue RDO45(Revenue District 45). After graduating in College with my Bachelor degree in Information technology i work as a Technician for 6 months back in 2008, i do regular check maintenance with the servers and pc's and also troubleshooting if needed. With it comes with the MS office, Excel and Notepad those are the tools that im always using since then until now. The reason im looking for job here in oDesk not just by financial need we all need it, but to increase my knowledge with all the application in data entry and customer service i love to work and that's make my self proud to accomplish something i like and i love. More work more Knowledge and more experience to share with people.

    $5.56 /hr
    0 hours
    0.00
  6. Gerardo H.

    Gerardo H.

    Developer

    United States - Tests: 1 - Portfolio: 2

    For over the last 8 years, I have acquired professional skills from the solid experience of performing different types of task in job roles that made me develop a wide range of core values including but not limited to the following areas: Computer & Technical Literacy. • Computer-literate performer with extensive software proficiency covering wide variety of applications. Leadership/Management Skills. • Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards. Problem-Solving/Reasoning/Creativity. • Innovative problem-solver who can generate workable solutions and resolve complaints. Analytical & Research Skills. • Demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes through highly analytical thinking and analysis. Planning/Organizing. • Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. Flexibility/Adaptability/Managing Multiple Priorities. • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. Communications Skills (listening, verbal, written). • Exceptional listener and communicator who effectively conveys information verbally and in writing. Interpersonal Abilities. • Proven relationship-builder with unsurpassed interpersonal skills. Multicultural Sensitivity/Awareness. • Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. Team worker. • Resourceful team player who excels at building trusting relationships with customers and colleagues.

    $35.00 /hr
    0 hours
    0.00
  7. Daniel Shiosaky

    Daniel Shiosaky

    Software QA/tester

    Bolivia - Tests: 1

    • Creative problem-solver, who can see big picture while never losing sight of details that deliver results. • Motivated team player with talent for deploying research and organizational skills toward analyzing, upgrading, and streamlining complex processes for improvement opportunities. • Enthusiastic self-starter who can boost productivity, cut costs, foster efficiency, and ensure profitability. • Goal-driven achiever with strong organizational skills, detail orientation. • Ability to query data to troubleshoot, analyze, and optimize workflows. • Consultative approach to working with users in assessing needs and requirements ----------------------------------------------------------------------------------------------------------------- Experience. •2 years working outsourcing software QA to Veriforce LLC (USA) •2 years working as IS Support in UW Medical Foundation (USA) as systems Analyst and Tester, testing and documenting system changes focusing on quality control. •2 Years working at EDS thru TEKSystem as a system Business Analyst Responsible of updates, modifications adjustments to the current system by testing, and documenting the changes. LANGUAGES SPOKEN • Spanish • English

    $10.00 /hr
    17 hours
    0.00
  8. Fabian Linton

    Fabian Linton Agency Contractor

    Inbound Customer Service Expert for Amazon.com

    Jamaica - Tests: 3 - Portfolio: 1

    I'm a Customer Service Representative at an elite company in Jamaica for the Amazon.com website. In my years of experience as a Customer care Representative i have master the art of multi-tasking while on the Job. I can type moderately fast enough and I can manage documents such as Excel, Powerpoint, Word, and Publisher. I have a Knowledge as well as skill in knowing types of documents and how to type them as expected. I have covered a variety of training which includes Accounting, Data Entry, Filing, as well as having my Caribbean Examination Council Qualifications with good grades to back my true knowledge of what i do and love doing. I am a singer at heart as well as i do some poetic writings at times. Here is a summary of all the task Im experienced in: - Accounting - Data Entry - Customer Service - Customer Support Services - Manipulation of Data using (Excel, Access, Word, Power Point, Publisher) - Order Processing - Tracking Packages - Emailing - Administering Meetings

    Associated with: Faboo's Networking Union

    $3.36 /hr
    0 hours
    0.00