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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 756 Customer support projects are completed every quarter on Upwork.

756

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.64.

4.64
Last updated: July 1, 2015
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  1. Romnick Leongson

    System and Network Administrator

    Philippines - Last active: 9 hours ago

    IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but may include: *installing and configuring computer hardware operating systems and applications; *monitoring and maintaining computer systems and networks; *talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; *troubleshooting system and network problems and diagnosing and solving hardware or software faults; *replacing parts as required; *providing support, including procedural documentation and relevant reports; *following diagrams and written instructions to repair a fault or set up a system; *supporting the roll-out of new applications; *setting up new users' accounts and profiles and dealing with password issues; responding within agreed time limits to call-outs; *working continuously on a task until completion (or referral to third parties, if appropriate); *prioritising and managing many open cases at one time; *rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; *testing and evaluating new technology; conducting electrical safety checks on computer equipment.

    $5.56 /hr
    1,787 hours
    0.00
  2. Gerardo H.

    Gerardo H.

    IT Specialist

    United States - Last active: 2 days ago - Tests: 1 - Portfolio: 2

    For over the last 8 years, I have acquired professional skills from the solid experience of performing different types of task in job roles that made me develop a wide range of core values including but not limited to the following areas: Computer & Technical Literacy. • Computer-literate performer with extensive software proficiency covering wide variety of applications. Leadership/Management Skills. • Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards. Problem-Solving/Reasoning/Creativity. • Innovative problem-solver who can generate workable solutions and resolve complaints. Analytical & Research Skills. • Demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes through highly analytical thinking and analysis. Planning/Organizing. • Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. Flexibility/Adaptability/Managing Multiple Priorities. • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. Communications Skills (listening, verbal, written). • Exceptional listener and communicator who effectively conveys information verbally and in writing. Interpersonal Abilities. • Proven relationship-builder with unsurpassed interpersonal skills. Multicultural Sensitivity/Awareness. • Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. Team worker. • Resourceful team player who excels at building trusting relationships with customers and colleagues.

    $15.00 /hr
    0 hours
    0.00
  3. Daniel Shiosaky

    Daniel Shiosaky

    Software QA/tester

    Bolivia - Last active: 12/09/2014 - Tests: 1

    • Creative problem-solver, who can see big picture while never losing sight of details that deliver results. • Motivated team player with talent for deploying research and organizational skills toward analyzing, upgrading, and streamlining complex processes for improvement opportunities. • Enthusiastic self-starter who can boost productivity, cut costs, foster efficiency, and ensure profitability. • Goal-driven achiever with strong organizational skills, detail orientation. • Ability to query data to troubleshoot, analyze, and optimize workflows. • Consultative approach to working with users in assessing needs and requirements ----------------------------------------------------------------------------------------------------------------- Experience. •2 years working outsourcing software QA to Veriforce LLC (USA) •2 years working as IS Support in UW Medical Foundation (USA) as systems Analyst and Tester, testing and documenting system changes focusing on quality control. •2 Years working at EDS thru TEKSystem as a system Business Analyst Responsible of updates, modifications adjustments to the current system by testing, and documenting the changes. LANGUAGES SPOKEN • Spanish • English

    $10.00 /hr
    17 hours
    0.00
  4. Luis Suarez

    Luis Suarez

    Senior Specialist

    Venezuela - Last active: 3 months ago - Tests: 10

    Over 20 years of experience in the area of ​​IT: systems analysis, solution design, development, testing and quality control change to production environment Many years of experience development in Oracle Database (pl / sql) Experience in user support and technical support (in person and on call). Basic knowledge of (Databases, Web, Apps) and network servers. Experience in migration of web portals and matching servers for web portals. Experience in project planning and leader of teams.

    $33.33 /hr
    0 hours
    0.00
  5. Ernimel Michael Tigno

    Ernimel Michael Tigno

    Data Entry | Computer troubleshooting skills | Remote support

    Philippines - Last active: 2 months ago - Tests: 3

    I am an experienced remote desktop support specialist with advanced knowledge on computer troubleshooting such as removing virus, malwares, registry errors, firewalls, emails, windows updates other problems for windows XP, 7 and 8 using Remote Access Software such as LogMeIn Rescue and TeamViewer. After 18 months of work I have managed to fix computers through chat and remote support. I am looking to find a long-term job opportunities that will allow me to utilize my technical experience and allow me to expand my skills.

    $3.00 /hr
    0 hours
    0.00
  6. Angelie Belotindos

    Angelie Belotindos

    Administrative Assistant/Customer support/ Database Management

    Philippines - Last active: 2 months ago - Tests: 3

    I am Angelie Belotindos,a newbie here in Odesk finding work and Opportunity. I have 2 years of experience in Administrative Assistant in Secured Manpower Agency . I am willing to soar high in any job responsibilities . I am also Freelance Real state Agent here in Philippines in Agusan Del Norte and Davao City. I can provide e-mail, manage files and phone support ,data entry , Communicating with target audiences and managing customer relationships,Evaluating marketing campaigns ,Maintaining and updating customer and will do everything I can to delight your customers and client. I am a full-time freelancer and can work any time.

    $5.00 /hr
    0 hours
    0.00
  7. Bogdan Kostritskyy

    Bogdan Kostritskyy

    Customer Support

    Ukraine - Last active: 2 months ago - Tests: 3 - Portfolio: 1

    Good day everyone! My name is Bogdan Kostrytskyi. I am 26 years old. I've began my career as customer support in Erste Bank, after 15 months I have changed Bank sphere to Start-ups. It's funnier and more competitive :) Languages: English - Upper-Intermediate; Russian, Ukrainian - Fluent. And I am professional in those areas: - Over 2 years of Customer and Tech support. - More then 3 years of software QA experience.

    $4.00 /hr
    0 hours
    0.00
  8. Emerson Saligumba

    Emerson Saligumba

    Internet Professional

    Philippines - Last active: 02/25/2014

    I have 2 years experience in sales and retail. I am familiar with a lot of the languages and software used in creating projects for the web. Furthermore, I have great project management skills and also work well either alone or with a group. I have experience in retailing and customer service.

    $5.56 /hr
    0 hours
    0.00
  9. Lou Golar

    Lou Golar

    IT Support

    United States - Last active: 02/17/2012 - Tests: 2

    I am an IT support professional with a wide range of skills, including Windows, Linux and Macintosh desktop and server systems. I am also experienced with Oracle, MySQL and PostgreSQL database management systems. My goal is to find work providing customer IT support for desktop, as well as server systems. I have over 8 years experience as a Tech Support Rep/Analyst for a variety of software on various operating systems. I also have extensive call center experience, as well as field service.

    $13.33 /hr
    0 hours
    0.00