Customer support Freelancers

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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 849 Customer support projects are completed every quarter on Upwork.

849

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.66.

4.66
Last updated: June 1, 2015
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  1. Ernie John Malino

    Ernie John Malino

    NetSuite, QuickBooks, & Time and Labor Management Specialist

    Philippines - Last active: 1 day ago - Tests: 2

    I am a results-oriented Senior Analyst with progressive experience and hands-on skill in supporting basic to complex Enterprise Resource Planning System, ECommerce, Customer Relation Management and computer system and network issues. I am a skilled communicator with keen analytical and innovative technical skills in simplifying complex procedures to ensure the full understanding and satisfaction of support critical-mission application users. ERP, Ecommerce, & CRM Systems I am currently using: Netsuite (Cloud Computing) and QuickBooks Enterprise, Premier, and Pro Editions. Moreover, I have over 4 years working experience as Senior Technical Support Specialist of NetSuite and close to 3 years working experience as Intuit QuickBooks Enterprise Technical Support. My major skill sets are Administration, Customization, Integration, Data Migration, and Report Analytics and my minor skill sets are CRM, AR, AP, GA, Advanced Accounting, and inventory.

    $33.33 /hr
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  2. Alice M.

    Alice M.

    Interpreter/Translator with Spanish, Italian and English

    Spain - Last active: 29 days ago - Tests: 1 - Portfolio: 3

    I am an Italian graduate student of Modern Languages and Literatures at the University of Barcelona, Spain where I specialized in German and English Translation and also improved my Spanish and Catalan. For the last years, I have worked as an Interpreter and translator for different companies and as a freelancer. You can rely on me for consistently delivering quality results in a timely manner in any project related to translation and language. During the last years I learned how to develop internet webpages (with HTML), I became the developer and moderator of two fora about news from the world and I am collaborating in the online journal of International Relations of the Autonomous University of Madrid, administrating and translating some texts. I believe that my experience and qualifications will be a valuable addition to your workforce.

    $11.11 /hr
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  3. Azeem Mohammad

    Azeem Mohammad

    Management Information System

    United Arab Emirates - Last active: 1 month ago - Tests: 2

    I have seven years of working experience with GE, IQOR and MCM. I was generating weekly, monthly and yearly reports for more than 300 employees. There performance report in respect to there quality, conversion and net rate, so that there team leader can give them a feedback accordingly. Generating report for different aspects which is effecting there performance was one of the major role played, so that it will be easier for the manager to give them feedback in a positive way.Generating score card on the basic of performance. In GE-Money I used to generate report on the customer complaints. So that the higher management can understand the quality of the customer service operated by a third party. Generating reports on quality what was the quality of calls last year in this month, quarter, half yearly and yearly and comparing the same with the same years data and discussing different aspect which is effecting the performance.

    $15.00 /hr
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  4. Amanda P.

    Amanda P.

    Admin. Office and Customer Service Professional, Social Media Expert

    United States - Last active: 1 month ago - Tests: 2 - Portfolio: 3

    I have over 18 years of experience as an administrative assistant both off and online. I have great customer service skills because I love to solve problems and help people. I'm also a blogger, social media and copywriting professional and I enjoy working with Wordpress to create websites and blogs. I have been working from my home office for the past 9 years and I have lived in the United States my entire life so I speak English perfectly, (with a little southern accent).

    $16.67 /hr
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  5. Asif Anwar

    Asif Anwar

    Expert IT project Manager, Support and Solutions

    Pakistan - Last active: 1 month ago - Tests: 7 - Portfolio: 1

    Having a Masters Degree in Computer Sciences, I have about 23 years of experience in various specialized IT related fields including BSS Systems, Systems Management, Contracts Management, System Designing, Development, project management,Team Management for big teams of around 150 people, for project worth over 25 Million USD, establishment of departments and organization development including CMMI processes implementation. Started my career as core developer in 1990, I went through all the SDLC experiences and management of huge contracts.

    $22.22 /hr
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  6. Matthew Santi

    Matthew Santi

    Business Plan Writer & Project Manager

    United States - Last active: 24 days ago - Tests: 4 - Portfolio: 4

    Extremely motivated marketing, business development and training professional with extensive experience increasing revenues in highly competitive markets. Extremely creative with the ability to create online and print marketing campaigns to maximize brand awareness and increase corporate growth. Strong trainer and leader who has turned under-producing individuals into collaborate teams that surpass all expectations. Immense ability to maintain good working relationship with all co-workers, vendors, clients and the public. Excellent communication skills proven by the ability to lead and interact with people from diverse backgrounds.

    $20.00 /hr
    0 hours
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  7. Ivan Cvetkovic

    Ivan Cvetkovic

    ICT Professional

    Serbia - Last active: 5 days ago - Tests: 3

    PROFILE: - Possessing developed skills in giving the first hand help for resolving many kinds of problems with website content, basic PHP, CSS and HTML, operating systems, networks, hardware, any kind of software. Welcomes the problem solving challenge. - Proficient in website development (HTML, Joomla, WP). - Extensive Project management experience with QA - Very fast learner - Thorough and communicative AREAS OF EXPERTISE - Technical Support - Troubleshooting - Problem solving - Security - Project Management - Website Administration - Network Administration - Various applications PROFESSIONAL EXPERIENCE Over 10 years of experience with System Administration, Web Site Development, QA Engineering and Customer Support EDUCATION Bachelor of Science in Telecommunication Engineering REFERENCES www.decentralizacija.org.rs www.otvoreniparlament.com www.izbori.co.rs www.proaktiv.org.rs www.mojodbornik.rs www.skc-nis.com http://www.mooponto.com/ http://www.mcnis.org.rs/ http://www.yugodrom.com/

    $20.00 /hr
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  8. Luis Suarez

    Luis Suarez

    Senior Specialist

    Venezuela - Last active: 1 month ago - Tests: 10

    Over 20 years of experience in the area of ​​IT: systems analysis, solution design, development, testing and quality control change to production environment Many years of experience development in Oracle Database (pl / sql) Experience in user support and technical support (in person and on call). Basic knowledge of (Databases, Web, Apps) and network servers. Experience in migration of web portals and matching servers for web portals. Experience in project planning and leader of teams.

    $33.33 /hr
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  9. Shereen S.

    Shereen S.

    Administration | Customer Service | Project | Data Analyst | Marketing

    United States - Last active: 2 months ago - Tests: 1

    • Broad-based experience covering a full spectrum of administrative duties, personal assistant, executive C-level support, customer service, including IT department support, office management, billing/invoicing, vendor management, software licensing, documentation, Sarbanes Oxley compliance, database administration, end user training administration, project coordination (Agile/Waterfall/Change Management Methodology), document preparation, travel/meeting coordination and project/program support, systems setup and much more. • Superior multitasking talents, with the ability to manage multiple high-priority confidential assignments and develop solutions to challenging business problems. • A proven reputation, with a consistent history of exemplary performance reviews and recognition for driving efficiency improvements to office systems, workflows and processes. • Working expertise, proficiency and certified in Microsoft Office Suite (including Project, Visio and Access), SharePoint, DOS Adobe, Photoshop, Crystal Reports and Documentum-based systems. Oracle, SAP and JD&E ERP Systems, EDI, Visio; Salesforce.com, TrackWise and Registrar CRM including Remedy Ticket requests. • Detail oriented with strong organization and project management skills. • Excellent record of high quality work, professionalism and dependability. • Self-starter who takes the initiative, with minimal direction with a strong emphasis on teamwork.

    $15.00 /hr
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  10. Megha Dogra

    Megha Dogra

    Backend & frontdesk support , Software delivery

    India - Last active: 14 days ago - Tests: 1 - Portfolio: 2

    Good technical knowledge of computers ,hard worker and have a positive attitude towards my job. Have experience in customer service of Airtel & Idea. I can do my my work with full dedication & Professional ethics resulted CSAT(Customer Satisfaction) . I have indepth knowledge of work related to my profile i have a good experience to increase CSAT..Previously handled telecom customer services ,my core competencies are lies in client services and explored to different activities that will enhance client relationship management, operations and training programs for quality assurance. I am also proud to showcase my skills in Project Management, Voice Talent (as a), Administrative Support, Order Processing, Web Research, Data Entry, Lead Verification, Customer Support and Team Management (billing, technical, outbound, Email, Ticket and Chat).

    $16.00 /hr
    0 hours
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