Browse Customer support job posts for project examples or post your job on Upwork for free!

Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 697 Customer support projects are completed every quarter on Upwork.

697

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.63.

4.63
Last updated: August 1, 2015
Clear all filters
  1. Romnick Leongson

    System and Network Administrator

    Philippines - Last active: 1 day ago

    IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but may include: *installing and configuring computer hardware operating systems and applications; *monitoring and maintaining computer systems and networks; *talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; *troubleshooting system and network problems and diagnosing and solving hardware or software faults; *replacing parts as required; *providing support, including procedural documentation and relevant reports; *following diagrams and written instructions to repair a fault or set up a system; *supporting the roll-out of new applications; *setting up new users' accounts and profiles and dealing with password issues; responding within agreed time limits to call-outs; *working continuously on a task until completion (or referral to third parties, if appropriate); *prioritising and managing many open cases at one time; *rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; *testing and evaluating new technology; conducting electrical safety checks on computer equipment.

    $5.56 /hr
    1,802 hours
    0.00
  2. Daniel Shiosaky

    Daniel Shiosaky

    Software QA/tester

    Bolivia - Last active: 12/09/2014 - Tests: 1

    • Creative problem-solver, who can see big picture while never losing sight of details that deliver results. • Motivated team player with talent for deploying research and organizational skills toward analyzing, upgrading, and streamlining complex processes for improvement opportunities. • Enthusiastic self-starter who can boost productivity, cut costs, foster efficiency, and ensure profitability. • Goal-driven achiever with strong organizational skills, detail orientation. • Ability to query data to troubleshoot, analyze, and optimize workflows. • Consultative approach to working with users in assessing needs and requirements ----------------------------------------------------------------------------------------------------------------- Experience. •2 years working outsourcing software QA to Veriforce LLC (USA) •2 years working as IS Support in UW Medical Foundation (USA) as systems Analyst and Tester, testing and documenting system changes focusing on quality control. •2 Years working at EDS thru TEKSystem as a system Business Analyst Responsible of updates, modifications adjustments to the current system by testing, and documenting the changes. LANGUAGES SPOKEN • Spanish • English

    $10.00 /hr
    17 hours
    0.00
  3. Nannett O.

    Nannett O. Agency Contractor

    Payroll, HR, System tester, Technical Support

    Philippines - Last active: 06/16/2013 - Tests: 8 - Portfolio: 1

    Payroll and HR Information System has been part of my everyday life for more than 10 years. I worked as a system tester, implementation analyst and technical support both on site and off site for Attendance Monitoring and Payroll System. I also conceptualized and developed a troubleshooter's manual and customer support guide for the same system. Currently, I am working as HR Supervisor for an automotive services company. I have great experience on MS Office applications such as Excel, Word and Powerpoint. I also have experience on Visual FoxPro and OOP.I would like impart my skills, knowledge and experience to Odesk clients so that they need not worry on any payroll and HR related matters and they can focus more on increasing company profit.

    Associated with: TruSupport

    $7.00 /hr
    8 hours
    0.00
  4. Gerald Gawat

    Gerald Gawat

    Mr. Gerald G. Gawat

    Philippines - Last active: 3 days ago - Tests: 1

    I am individual with over 6 years of experience in the call center Industry. With that being said I have already developed good communication skills, Mastered being effective and efficient all the time in what I do and Multitask to be productive and provide good numbers to my Client and Employer. On my previous job in Sykes I was a Collections Specialist. We do outbound calls to customers with overdue in their account. We make sure to provide Customer Satisfaction in the process and make sure to end the call with a Solid Payment Arrangement. The job entails a Specialists to have Good and Firm tonality as to not offend and set the flow of the conversation. Good Rebuttals and Reversals is a good skill that I have acquired and that made me overcome strong rejections from Customers. We are set and trained to work in a setup where there are KPIs or Metrics to be followed. Proud to say that I am able to meet them and be well compensated with Bonuses for a job well done. I would be interested for offers for a part time job that I can relate my previous experience. I would be open for offers and be open for negotiations.

    $6.67 /hr
    437 hours
    0.00
  5. Ellen Sue Pilger

    Ellen Sue Pilger

    Ecommerce Customer Service / Support / SEO / Administrative / Bookkeep

    United States - Last active: 10/30/2014

    I have produced accurate, reliable, time sensitive results for many businesses working as a professional in customer service and administative management. Most recently I have been working remotely for an ecommerce firm taking orders, providing customer service and search engine optimization as needed. My skills in friendly communication, problem solving, technical solutions, accuracy against deadlines has been honed from many years of experience in a variety of environments. I am available 7 days per week for projects or on-going part-time tasks that will fill in the gaps to develop your business. You can count on me for honest support in the areas of order processing or other data-entry, SEO, telephone interviews, research, proofreading, bookkeeping assistance or a variety of administrative duties.

    $16.67 /hr
    124 hours
    0.00
  6. Jonathan Albert Uy

    Jonathan Albert Uy

    FREELANCER

    Philippines - Last active: 5 months ago - Tests: 4 - Portfolio: 3

    I intend to do my best in any way I can and to be a responsible and efficient affiliate adhering to company's policies and standards. I've been working for almost 5 yrs now. Currently working in a BPO company current position is Recruitment Officer and Home Based Email Marketer. Also worked at a Lending and Investment Company. Also worked as a Graphic Designer. Handled phone calls for both inbound and outbound. Trained to handle interviews for applicants and interns. Encoder. Etc...

    $5.56 /hr
    1,149 hours
    0.00
  7. Matias T.

    Messaging & Collaboration Admin / Tester

    Argentina - Last active: 1 day ago - Tests: 1

    I've studied videogame development and design and I'm currently employed at Accenture working as an Microsoft Exchange / Lync / Sharepoint Server and Application Administrator. I've worked on the customer service industry in sales, helpdesk and tech support. I'm fluent in both Spanish (native language) and English (native level).

    $11.11 /hr
    172 hours
    0.00
  8. Ma. Sheldon Raymundo

    Ma. Sheldon Raymundo

    Customer Service (skype id: sheldon_08)

    Philippines - Last active: 1 month ago - Tests: 5 - Portfolio: 1

    I've worked with different types of industry from recreation to manufacturing to BPO. In which case, customer interaction is my main role. Providing solutions and offering services to help clients with what they came for. When it comes to work experience I can say that I';ve already tried everything. I was even a freelance computer technician. I also accept celebration needs like event planning, invitation, souvenir and even baking and cooking for parties. In reality, we work not just because we want to reach a certain goal but to earn so that we can provide the needs of our family. For me my career goal is to have a career to which my family will benefit. A career that is family friendly. Obviously that is my reason why I'm joining this community. To be one of those people, enjoying the company of their family while working.

    $5.00 /hr
    103 hours
    0.00
  9. Bernesito Putong

    Bernesito Putong

    Quality Assurance Analyst, Virtual assistant ,Customer Service Support

    Philippines - Last active: 4 days ago

    Proactive and more than willing to grow with the Company. Team Player. Professional with Exceptional Leadership, Communication and interpersonal Relationship Skills that highly motivates the Organization in achieving specific goals and objectives. Single and has a Background in the Following competencies: . Performance-driven, with excellent customer satisfaction surveys consistently. . Proactive self-starter with track record of initiative, personal responsibility, ownership of work and reputation for removing obstacles and providing appropriate solutions to problems. . Highly analytical thinker with demonstrated ability to scrutinize technical and financial data. . Keen researcher who effectively share to others whatever best practices and directs top-level strategic department initiatives. . Superlative interpersonal communicator, presenter, and negotiator; delivered effective presentations to corporate senior executives; successfully negotiated agreements to avoid litigation. . Creative, dependable, and enthusiastic change agent with proven track record in improving efficiencies, reducing costs, and increasing revenues. . Skilled team member with proven effective time management skills and utilizing the best and possible resources to resolve a problem. . Strategic financial researcher with history of consistent and effective strategies to win dispute cases on financial credit and debit card accounts.

    $5.00 /hr
    14 hours
    0.00