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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 697 Customer support projects are completed every quarter on Upwork.

697

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.63.

4.63
Last updated: August 1, 2015
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  1. Romnick Leongson

    System and Network Administrator

    Philippines - Last active: 1 day ago

    IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but may include: *installing and configuring computer hardware operating systems and applications; *monitoring and maintaining computer systems and networks; *talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; *troubleshooting system and network problems and diagnosing and solving hardware or software faults; *replacing parts as required; *providing support, including procedural documentation and relevant reports; *following diagrams and written instructions to repair a fault or set up a system; *supporting the roll-out of new applications; *setting up new users' accounts and profiles and dealing with password issues; responding within agreed time limits to call-outs; *working continuously on a task until completion (or referral to third parties, if appropriate); *prioritising and managing many open cases at one time; *rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; *testing and evaluating new technology; conducting electrical safety checks on computer equipment.

    $5.56 /hr
    1,802 hours
    0.00
  2. Jonathan Albert Uy

    Jonathan Albert Uy

    FREELANCER

    Philippines - Last active: 5 months ago - Tests: 4 - Portfolio: 3

    I intend to do my best in any way I can and to be a responsible and efficient affiliate adhering to company's policies and standards. I've been working for almost 5 yrs now. Currently working in a BPO company current position is Recruitment Officer and Home Based Email Marketer. Also worked at a Lending and Investment Company. Also worked as a Graphic Designer. Handled phone calls for both inbound and outbound. Trained to handle interviews for applicants and interns. Encoder. Etc...

    $5.56 /hr
    1,149 hours
    0.00
  3. Shaveta Vashisht

    Shaveta Vashisht

    Experienced Customer Support Technical Support

    India - Last active: 8 days ago - Tests: 3

    I have 4 years of experience in technical support industry. Have worked in email, online chat and phone teams. I am very good with desktop, laptops, printers, software troubleshooting. I have supported customers from US, UK, Canada, Australia, Singapore and Malaysia. Here are the highlights of my career: - Various forms of customer support - Email, phone and chat support - Technical Support - Good Customer Service and Technical Support experience in all 3 forms (Email, Chat and Phone) - Operating systems: strong knowledge of Windows-based systems (Windows 95, 98, Millennium, Windows XP, Windows 7 and 8 - Knowledge of network fundamentals

    $4.44 /hr
    2,270 hours
    0.00
  4. Pabelyn Labesores

    Pabelyn Labesores

    Technical and Customer Support Specialist/TeamLeader/Data Entry

    Philippines - Last active: 12 hours ago - Tests: 2 - Portfolio: 1

    WHY HIRE ME? I have been working as Technical/Customer Service Representative for five years now. I have extensive knowledge and skills about WHM, Cpanel, DNS, Web and Email Hosting, FTP, Database and others. To be able to assist and resolve customer's concern and issues at satisfactory level, is my best expertise. I am very familiar how ISP works, how to transfer website files, email setup, troubleshooting website and email issues, and others. I am diligent, fast learner, motivated and relentless when it comes to my job. I am also flexible, can do multitasking (call and email at same time) and I always perform at my best. I guarantee and assure you that you will not regret your decision if you will consider me for any job.

    $7.78 /hr
    1,270 hours
    0.00
  5. Amine Ghoumrassi

    Amine Ghoumrassi

    Customer support specialist

    Romania - Last active: 1 day ago - Tests: 1

    I studied Management and business administration at the academy of economic studies. I own a master's degree in energy sector. I became a senior customer support specialist two years ago, I worked in different area and companies, as inbout and outband agent, manager and senior manager for a construction company and events manager for the algerian embassy in bucharest. I am computer literate and I can work easily with Word, Excel, Virtaal and OmegaT. I learn quickly how to use new softwares.

    $4.50 /hr
    1,221 hours
    0.00
  6. Elmer Ryan Claudio

    Elmer Ryan Claudio Agency Contractor

    Customer Service/Technical Support

    Philippines - Last active: 16 days ago - Tests: 5 - Portfolio: 1

    Since 2008, I have worked for a few BPO companies based here in the Philippines who cater to callers from all over the US. Here are the positions i held: *Technical Support Specialist for Toshiba Laptops and Notebooks(US) *Directory Assistance Operator for Residential and Business Listings in the U.S. *Customer Care Provider for Horizon Blue Cross Blue Shield New Jersey *Technical Support Specialist for Telus ADSL I worked as an assistant manager for our family business, which is a beach resort. I managed 15 people (lifeguards, maintenance, cashiers, receptionists) and handled payroll. Also, I used to own a small restaurant with a total of 4 employees under me. I was also the Executive chef. I am fluent in the English language both written and verbal. I am also a problem solver. I feel challenged with problems that require analysis and complete focus. Getting the right answer faster than everyone else feels great for me! I am honest, diligent, hard-working, and a fast learner. Getting the job done is a big deal for me.

    Associated with: Seventh Step

    $4.00 /hr
    2,259 hours
    0.00
  7. Janette roanne S.

    Janette roanne S.

    Customer service, Photographer, Voice talent, Data-entry specialist

    Philippines - Last active: 2 months ago - Tests: 5 - Portfolio: 1

    I want any job that will enhance my communication skills, since I am a Mass Communication student. It can be proofreading, editing paper works, translating, audio-transcribing, voice recording or anything related to that. In addition, I also want to work in the field of photography, as a photographer or photo editor. I've been into writing last year because of my Journalism subject. Three of my articles were published in a local newspaper. I was a disc jockey for 6 months and a theater arts performer. I am also into photography. I am proficient in using English and Tagalog for oral and written communication. I can work using MS Word, MS Excel, MS Powerpoint, MS, Publisher, Windows Movie Maker and Final Cut Pro. I have a basic knowledge of Photoshop and Adobe Lightroom. I've been learning web page designing as one of my subjects in my last year in College.

    $3.89 /hr
    2,252 hours
    0.00