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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 32 Helpdesk projects are completed every quarter on Upwork.

32

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.38.

4.38
Last updated: August 1, 2015
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  1. Niren P.

    Niren P.

    Expert in development, QA Testing and Technical Support

    India - Last active: 6 days ago - Tests: 1

    Hello there, I have knowledge of Software development for web and desktop applications. I can also work for data entry task. I was a team leader for 2 years in Development department. I know QA task as I reviewed the test script which QA wrote during that period. That test script are for manual testing. so, I can also work on it. The company for which I am working wanted to start the new business (L3 Support) they trust on me and they selected me for that post as a team leader. I have been working in L3 Technical Support department for 1 and half years. I also take care of L1 and L2 department.So, I have knowledge of all the 3 layer of support which I can provide to you. Thanks, Niren Prajapati

    $15.00 /hr
    0 hours
    0.00
  2. Ferdinand M.

    Ferdinand M.

    Website Designer, Web Developer, with ajax, jquery, css, photoshop

    Tanzania - Last active: 9 days ago - Tests: 1 - Portfolio: 1

    Over the last 5 years, I have developed a wide range of websites using HTML, DHTML, PHP, and MySQL including sites for startup companies and small businesses. My core competency lies in complete end-end management of a new website development project, and I am seeking opportunities to build websites from the ground up for you or your business. I have experience in WordPress, Process-wire and Yii framework. I also have some experience in the following areas: SQL, Ajax, OOP, C#, VB and software design and testing. In the past, I have worked as Web Designer, Web developer/Application Developer, System Automation Scripter, System Analyst, Desktop Engineer, and System Infrastructure Support. In my future project I will like to Design and Develop Website. I am also open to other project related to my experience.

    $16.00 /hr
    0 hours
    0.00
  3. Gerardo H.

    Gerardo H.

    Developer

    United States - Last active: 23 days ago - Tests: 1 - Portfolio: 2

    For over the last 8 years, I have acquired professional skills from the solid experience of performing different types of task in job roles that made me develop a wide range of core values including but not limited to the following areas: Computer & Technical Literacy. • Computer-literate performer with extensive software proficiency covering wide variety of applications. Leadership/Management Skills. • Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards. Problem-Solving/Reasoning/Creativity. • Innovative problem-solver who can generate workable solutions and resolve complaints. Analytical & Research Skills. • Demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes through highly analytical thinking and analysis. Planning/Organizing. • Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. Flexibility/Adaptability/Managing Multiple Priorities. • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. Communications Skills (listening, verbal, written). • Exceptional listener and communicator who effectively conveys information verbally and in writing. Interpersonal Abilities. • Proven relationship-builder with unsurpassed interpersonal skills. Multicultural Sensitivity/Awareness. • Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. Team worker. • Resourceful team player who excels at building trusting relationships with customers and colleagues.

    $35.00 /hr
    0 hours
    0.00
  4. Noel Christian Legrama

    Noel Christian Legrama Agency Contractor

    Researcher | I.T. Analyst

    Philippines - Last active: 2 days ago - Tests: 2

    -Knowledgeable in Web Research and Data Entry -Knowledgeable in Microsoft Office Applications -Installation of Microsoft Operating System -Knowledgeable in Microsoft Operating System -WLAN / LAN configuration and troubleshooting -Advance hardware and software computer troubleshooting -Removal of virus and other malicious types of files -Desktop PC / Laptop assembly and repair -Knowledgeable in Contact Center Solutions (BPO) IT responsibilities (VOIP, Avaya, RDP, VPN, PC Ghosting, etc.) -Knowledgeable in Microsoft Exchange and Windows Server -Ticketing System -Active Directory -HTML

    Associated with: E-Point Recruiting

    $5.56 /hr
    85 hours
    0.00
  5. Gunjan Saxena

    Gunjan Saxena

    Client Technical Support Specialist and IT Helpdesk Specialist

    India - Last active: 07/20/2014 - Tests: 7

    Result Oriented professional with 7+years of experience as a Technical Support Officer and IT Helpdesk Specialist. As a Technical Support Office I was providing chat, call and email support. Well versed with ticketing tools like Remedy and Oneview. Specializes in handling Active Directory, Servers, MS Exchange, Citrix, Wireless, XBox, Play stations, Iphones, Ipads,MS Office, Windows and MAC related issues. I also have exposure to Remote Access tools like Logmein, TeamViewer, GotoAssist.

    $5.56 /hr
    0 hours
    0.00
  6. Airben john N.

    Airben john N.

    Technical Support and Help Desk Support

    Philippines - Last active: 5 months ago - Tests: 2

    Computer Freak: Troubleshoot Hardware and Software Application. Have a strong background on Windows and Mac OS. All my previous job was related to IT. The things i do, fix software issue and hardware issue not to mention including networking. It's really fun when it's computer, it's vast many things to learn and it didn't stop from learning everyday. Source of knowledge for upgrade youtube and google, and so far there's no job or problem that i can't solve so far. coz once i said it I CAN. I CAN DO IT. not mention everything i'm internet savvy person and a good listener.

    $3.00 /hr
    0 hours
    0.00
  7. Alan Guan

    Alan Guan

    Technical/Network Analyst

    United States - Last active: 10/04/2014 - Tests: 3

    Computer Science B.A. from the University of North Carolina - Chapel Hill. Young IT professional that has worked in the field for 3 years. Former occupations: Service Desk Analyst, Network Analyst I, Application Consultant, Technical Support Intern. Grew up in touch with technology and gadgets. Jack of all trades, incredibly fast adopter/learner. Currently building my personal profile by freelancing to hone in on my interests (right now looks to be design for mobile apps). Typing tests put me on average at 105 WPM. I work well under pressure, juggling multiple tasks on my plate and prioritizing those that need more attention. I can be a perfectionist at times and will take hours to utilize/read any resources I can to solve a problem. I very much enjoy and excel in helping people understand technology/computers. I would love to get into web design, mobile app design, UX in general. Thanks for reading and considering me for work. I assure you, you won't be disappointed.

    $30.00 /hr
    0 hours
    0.00
  8. Bogdan Kostritskyy

    Bogdan Kostritskyy

    Customer Support

    Ukraine - Last active: 3 months ago - Tests: 3 - Portfolio: 1

    Good day everyone! My name is Bogdan Kostrytskyi. I am 26 years old. I've began my career as customer support in Erste Bank, after 15 months I have changed Bank sphere to Start-ups. It's funnier and more competitive :) Languages: English - Upper-Intermediate; Russian, Ukrainian - Fluent. And I am professional in those areas: - Over 2 years of Customer and Tech support. - More then 3 years of software QA experience.

    $4.00 /hr
    0 hours
    0.00
  9. Afjal Nathani

    Afjal Nathani Agency Contractor

    Windows Systems Administrator | IT Professional | Systems Administrato

    India - Last active: 4 months ago - Tests: 3 - Portfolio: 1

    Active directory administration Ms exchange 2010 and 2013 administration Email, outlook, powershell server 2008 and server 2012 Network Monitoring tool AVG Eset Remote Administrator console Shoretel Reimaging laptops and desktops VPN Sharepoint administration Sonicwall Hardware/software installation/troubleshooting Print Server deployment Terminal Server Group Policy

    Associated with: Inception System

    $7.78 /hr
    0 hours
    0.00
  10. Daniel Kinnier

    Daniel Kinnier

    Expert Data Management Specialist

    United States - Last active: 05/27/2014 - Tests: 2

    Dan has over 18 years of experience as a Technical Specialist in Data Management, including designing custom tools, implementing them and training others in their usage, with a particular focus for the past 8 years on corporate learning and development environments focusing on software, process improvement, project management and customer service. Dan started his career in Maryland as a processor in a real estate / mortgage-processing firm, adjusting and improving on computer-generated legal templates as required on a situational basis before moving on to Johns Hopkins Hospital, where he became the project lead for physicians preparing articles for publication or presentations for large meetings, creating advanced templates for future use. From there he moved on to assisting healthcare insurance management firms and brokerages, converting their existing sales presentations from manual-entry to a more automated state and creating network-accessible databases to track all existing sales presentations and rate quotes. After moving to California, his experience brought him to the attention of PricewaterhouseCoopers Learning & Development, where he created custom report templates and multiple databases where employee learning statuses, course registration and departmental workflow could be tracked, as well as creating learner registration solutions both in the firm’s LMS and an external vendor. Utilizing knowledge acquired through both onsite and project management experiences with multiple high-profile nationwide programs involving thousands of learners, he was able to act as either project lead or support whenever necessary, including training for his fellow team members on custom processes he created and managing a team of Learning Management Specialists for one nationwide program consisting of a grouping of multiple courses. Additionally, Dan has experience in creating PeopleSoft queries, as well as being a primary resource for many learners, supervisors, managers, directors and partners with regards to software capabilities and custom projects. He also provided desk level support to managers, supervisors and associates by answering software-related questions and providing one-on-one training when needed. Software packages / skills: • Microsoft Excel, Access, Word, PowerPoint, Visio, Outlook • Visual Basic and SQL • PeopleSoft • Lotus Notes • StarCite • HP Service Manager

    $38.89 /hr
    0 hours
    0.00