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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 305 Phone Support projects are completed every quarter on Upwork.

305

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: August 1, 2015
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  1. Niren P.

    Niren P.

    Expert in development, QA Testing and Technical Support

    India - Last active: 13 days ago - Tests: 1

    Hello there, I have knowledge of Software development for web and desktop applications. I can also work for data entry task. I was a team leader for 2 years in Development department. I know QA task as I reviewed the test script which QA wrote during that period. That test script are for manual testing. so, I can also work on it. The company for which I am working wanted to start the new business (L3 Support) they trust on me and they selected me for that post as a team leader. I have been working in L3 Technical Support department for 1 and half years. I also take care of L1 and L2 department.So, I have knowledge of all the 3 layer of support which I can provide to you. Thanks, Niren Prajapati

    $15.00 /hr
    0 hours
    0.00
  2. Mohamed S.

    Mohamed S.

    Cartoonizing voice talent ,writing stories ,photo editing web research

    Egypt - Last active: 1 month ago - Tests: 4

    Iam an egyptian student at faculty of engineering specialized at computer science . Cartoonizing , editing photos ,Creative writing ,Translations, short stories (children), voice-over _ that's my thing! I have a passion for languages, especially for my own native one - arabic. I'm a person that is reliable, accurate, loyal and... quite choosy about jobs. The reason? I'm always trying to achieve the best results possible, and I have to be sure from the beginning that I can do that. In the past I have worked in several projects that involved: web research , marketing . admin for social websites (facebook,twitter.. etc ) , writing press articles and amateur photo editor . Iam new freelancer at odesk so, i have great energy and full time to work at home and finish my jobs perfectly .

    $5.00 /hr
    0 hours
    0.00
  3. Jocelin Sanchez

    Jocelin Sanchez

    Administrative Officer

    Belize - Last active: 21 days ago - Tests: 5 - Portfolio: 2

    Hello, I'm Jocelin, I have an Associate's Degree in Computer Networking. I have experience in the following: 1. Website management 2. Managing Newsletters 3. Designing logos,business cards, flyers 4. Facebook Page management 5. Managing WordPress websites. 6. Data entry 7. Customer Service I'm willing to go above and beyond the required task at hand. I make sure that all information are kept confidential and delivered at the desired time.

    $3.33 /hr
    0 hours
    0.00
  4. DANIEL MORALES

    DANIEL MORALES

    Entrepreneur for Hire

    United States - Last active: 1 month ago - Tests: 2

    I am a business owner and as such I have excellent experience in all divisions of a business. Whether it is dealing with customer service, payroll, quality control or human resources. I will treat your business as if it were my own and I will get the job done with results to your liking. Besides having mastered the English Language, I am also fluent in Spanish. My goal is to become a member of a team and I will use that experience to enhance my own success in my business day to day activities to become even more successful, both for my company and for your own.

    $22.22 /hr
    0 hours
    0.00
  5. Jigar Vyas

    Jigar Vyas

    CRM Support / Customer Service/ Technical Support

    India - Last active: 29 days ago - Tests: 5 - Portfolio: 3

    Experienced in help desk support, Customer service, technical support, managing ebay and amazon store. Solid knowledge in Microsoft office and document management. Working with wide range of CRM tools. Resolving the complex technical issues escalated from level 1. Maintaining a healthy matrix all the time like First Time Response, Total resolution time, reopen rate, customer satisfaction etc. Professional Goals include continuing to grow in leadership and knowledge, excel in innovative technology application, interact and share with team members and colleagues, and develop world-class solutions to real world challenges

    $6.67 /hr
    1 hours
    0.00
  6. Leo Enverzo

    Leo Enverzo

    Data Entry/Data Analyst, Researcher,Call Center Specialist, Gamer

    Philippines - Last active: 3 months ago - Tests: 2

    I am a call center agent for BPO here in the Philippines for my 6 years. I have learned a lot of skills, I do outbound and inbound calls especially for big banks (not to mentions) in the US. I do freelance data entry microsoft-word, excel, adobe photoshop, microsoft-powerpoint, web research, online game pilots, write poems, and also my expertise is troubleshooting pc's remotely or manually. My goal is to complete the tasks in allotted time smoothly and accurately.

    $3.33 /hr
    43 hours
    0.00
  7. Peter Gordon

    Peter Gordon

    Web Developer / Inspirational Speaker

    Jamaica - Last active: 10/14/2014 - Tests: 3

    Proficient in the use of HTML5,PHP,CSS3 and Javascript. I have a passion for creation, so I always put my all into whatever I do, so i enjoy using my array of abilities to meet any goal I set. I pursued a Bachelor's Degree in Computer Science at the University of the West Indies. I am dedicated to broadening my knowledge base and inspiring many lives using my diverse skill set in any way I can. My weakness is that I am not motivated by money. My strength is that i'm very easy to work with and dedicated to making myself better and also any company or individual I come across.

    $6.67 /hr
    0 hours
    0.00
  8. Toni-kay C.

    Toni-kay C.

    Customer Service/Web Researcher/Administration Professional

    Jamaica - Last active: 5 months ago - Tests: 10

    With more than 6 years experience operating at a senior level in customer service, administration and research under my belt, I am committed to delivering innovative solutions in a timely and concise manner. Meeting the needs of clients and developing long-term relationships with them is what I strive for as I am committed to more than just getting work done, it's about building long term business relationships. My Specialities include: Data entry, word processing, administrative duties, email handling, customer service, research, mailing list development,etc. I am very flexible and willing to work long hours until the job is done.

    $16.67 /hr
    0 hours
    0.00