Phone Support Agents & Call Center Representatives

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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 325 Phone Support projects are completed every quarter on Upwork.


Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.41.

Last updated: May 1, 2015
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  1. Andy D.

    Andy D.

    Freelance Developer / IT Tech

    United States - Last active: 12/01/2014 - Tests: 14 - Portfolio: 9

    MY NAME IS ANDY AND THIS IS MY KUNG FU I am a creative, passionate thinker, maker and doer focused on quality and experience - consistently looking for new stories and awe inspiring ideas, I will forge your concept into Gold. I concept, design, build, direct, produce and collaborate - we collaborate; we create for brands, agencies, artists, and I'm out of my mind. I can do anything - create and destroy. Get in touch with me!

    $12.00 /hr
    0 hours
  2. Richard Noonan

    Richard Noonan

    IT Support

    Ireland - Last active: 4 months ago

    BSc Electronics & Computing from Open University (Milton Keynes) My Current occupation is in IT Support at an Call Centre. Duties include: Respond to internal customer service requests for hardware & software issues. Build of desktop PCs & Laptops in Windows 7 & MS Office 2010 English, French, Italian & in Linux (Ubuntu). Mainly from SCCM and FOG Server images. Receive delivery of desktops & laptops. Unpack and storage of desktops & Laptops. Image, log and issue with encryption when collected. Installation of full desktop and laptop workstations including docking stations & dual screen extended desktops. Troubleshooting of PCs & Laptops to RAM, HD & Motherboard Level & calling vendors to organize replacement and return of in warranty modules. Provide remote assist though Windows Remote Assist and Citrix Go to Assist when work from agents experienced issues. I have also used Teamviewer. Troubleshooting and resolving desk-side tickets. Active Directory users management and password resets/account unlocks, VPN token access issues etc. Network troubleshooting & diagnosis data ports. Wireless troubleshooting/Wireless certificates. Data Retrieval from Hard Drives of defective laptops (when possible). Bit-locker encryption recovery. Roaming and Local Profile Management. Home Drive/Network Space Admin. Shared Folders and Permissions Admin. Submission of RFQs and raising of Purchase Requisitions for IT equipment. Delivery of IT Training and IT Inductions. I am very comfortable in a classroom/training room environment and speaking in Public. Provisioning of SIP desk phones and administration of Mobile Smart Phones. Network/Server Room Troubleshooting and Implementation of Change Management to replace CISCO/APC modules when required. Arrange RMA of defective modules to Vendor. I have 2 years experience in Customer Service (Tech Support) at I also have 15 years experience in Electronic Design & Troubleshooting with companies such as Flextronics and Artesyn

    $15.00 /hr
    0 hours
  3. John Amith

    John Amith Agency Contractor

    Tech Support / Web Dev Professional

    Philippines - Last active: 02/21/2014 - Tests: 1 - Portfolio: 2

    Apply for a technical position that will suit my qualifications and further enhance my skills in my chosen field of expertise, furthermore, develop personal and career growth.

    Associated with: VWP Manpower Agency, Philippine Virtual Assistance Agency

    $15.00 /hr
    16 hours
  4. Nikki Colburn

    Nikki Colburn

    Experienced Project Manager / Consultant

    United States - Last active: 29 days ago

    - Problem solver and strategic thinker for improving processes internally and for clients. Including increased revenue and margins. - Self-starter and leader – work remotely without needing management and able to manage from afar. - Great communicator – have written program help files as well as employee profiles for marketing and training materials. - Computer proficiency in Microsoft Office (Power Point, Access, Word, Excel, Project). Experience with software and management of CRM databases, MRP and ERP software. Also Experience with Quark, Photoshop, and Mercury Test Director. - Excellent phone skills and have managed telemarketing campaigns.

    $45.00 /hr
    0 hours
  5. Amy Miller

    Amy Miller

    Virtual Support Specialist

    United States - Last active: 17 days ago - Tests: 1

    Exceptionally well organized with a track record that demonstrates self-motivation, creativity, and initiative to achieve both personal and corporate goals. I own an eBay store and have experience as a virtual assistant/support specialist. I'm very comfortable and proficient working independently and quality is my main goal. I take pride in being the best at what I do and look forward to helping you succeed with your goals.

    $15.00 /hr
    0 hours
  6. Garry Chagas

    Garry Chagas

    Quality Assurance Analyst/Virtual Assistant

    Philippines - Last active: 8 days ago - Tests: 5

    I started as a Technical Support Representative for 1 year in 2012, was promoted, and have been working as Quality Assurance Analyst for 2 years in one of the most competitive BPOs in the country. I am equipped with good communication skills both in written and oral form which are an essential to demonstrating a quality form of giving instructions or vital information. I have good interpersonal skills; belief in active listening to assist others. I have the ability to prioritize, organize, and multitask with strong attention to details and to maintain high level of confidentiality.

    $6.00 /hr
    0 hours
  7. Megha Dogra

    Megha Dogra

    Backend & frontdesk support , Software delivery

    India - Last active: 8 days ago - Tests: 1 - Portfolio: 2

    Good technical knowledge of computers ,hard worker and have a positive attitude towards my job. Have experience in customer service of Airtel & Idea. I can do my my work with full dedication & Professional ethics resulted CSAT(Customer Satisfaction) . I have indepth knowledge of work related to my profile i have a good experience to increase CSAT..Previously handled telecom customer services ,my core competencies are lies in client services and explored to different activities that will enhance client relationship management, operations and training programs for quality assurance. I am also proud to showcase my skills in Project Management, Voice Talent (as a), Administrative Support, Order Processing, Web Research, Data Entry, Lead Verification, Customer Support and Team Management (billing, technical, outbound, Email, Ticket and Chat).

    $16.00 /hr
    0 hours
  8. Jennie J.

    Jennie J.

    Previously: Cutco Sales Rep, Bartender, Computer Tech, Poet, Writer

    United States - Last active: 2 months ago - Tests: 3

    20 years experience with computer tech support, consulting, installation, tutoring and troubleshooting. Been involved with the social networking scene since it started and know hot to set up an account in nearly every network. Also a poet, singer, songwriter and artist for most of my life. Seeking a work partnership with people that can see the value I will bring to them who want to pay me what I am worth.

    $42.00 /hr
    0 hours
  9. Yassine R.

    Yassine R.

    Avaya Senior Engineer

    France - Last active: 1 month ago - Tests: 3

    Over 7+ years of experience in Avaya Unified Communications, call centers and related technologies. As a part of TOIP delivry team, I have gained a reasonable amount of experience in Designing, Configuring, installing, administering, monitoring, upgrading and troubleshooting various scenarios comprising of : Avaya Aura Communication Manager , Avaya S8xxx series servers , Branch gateways, Messaging (Modular Messaging, Communication Messaging and Aura Messaging), Application Enablement Server, System Manager & Session Manager, Presences Services, Circuit Packs and Media Modules, backing up of Avaya Systems regularlyLSP/ESS configuration and working, Avaya IP/Wifi/DECT Phones, Avaua Onex Products (One-x Agent, One-x Communicator, and One-x Attendant) Expertise in programming and maintaining Call center IP Telephony call flow. Expertise in designing Call flow diagrams. Interconnexion of Avaya Aura solution with third-party PBX Training users and Knowledges tranfer Good knowledges of network protocols:VoIP (SIP, H.323), ToIP, TCP/IP Project management

    $49.00 /hr
    0 hours
  10. Kyle Gertz

    Kyle Gertz

    IT Technician

    United States - Last active: 8 days ago - Tests: 3

    IT Technician Berkshire Hathaway Home Services - Wallingford, CT - August 2013 to Present • 90% Phone/Email Support • Troubleshoot and resolve technical problems, escalating to internal partners or external vendors and ensuring closure to problems while meeting or exceeding defined service level expectations. • High Volume Call Environment answering 40-50 calls/emails daily. • Password reset, Active Directory, Software Installation, and Website Assistance. • Point person in the creating and termination of users. Stock Processor Macys Logistics and Operations - Meriden, CT - October 2012 to October 2012 Certified Nurses Aide Westfield Nursing Home - Meriden, CT - March 2011 to July 2012 Certified Nurses Aide, Dietary Aide YMCA - Meriden, CT - August 2009 to September 2011 Teachers Aide YMCA - Meriden, CT - December 2007 to August 2008 EDUCATION Diploma in Management Program Branford Hall Career Institute Southington - Plantsville, CT April 2012 to March 2013

    $13.00 /hr
    0 hours