Customer support Freelancers

Browse Customer support job posts for project examples or post your job on Upwork for free!

Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 849 Customer support projects are completed every quarter on Upwork.

849

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.66.

4.66
Last updated: June 1, 2015
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  1. Radostin D.

    Radostin D.

    You have a problem? - I am the solution :)

    United Kingdom - Last active: 1 day ago - Tests: 8

    - PHP, Mysql, Jquery, Jquery Mobile, CSS - Wordpress - plugins, customization, themes, custom coding - Facebook Development, Fan pages/applications - Working with APIs, Facebook API, Twitter API etc. - E-commerce integration with online payment processors (Paypal, Moneybookers, Liberty Reserve, Authorize.net etc.) - Online marketing, affiliate programs, PPC - Web automation, web scraping Please don't hesitate to contact me and discuss different projects even if the requirements are not listed at my personal profile. I am open to all different kind of projects. Waiting for your projects :)

    Groups: Application Developers Alliance

    $33.33 /hr
    149 hours
    4.93
  2. DEVI LAVANYA SAMPATH KUMAR

    QA Software Engineer

    India - Last active: 2 days ago - Tests: 3 - Portfolio: 4

    4 years experience in C/C++ development, UAT testing, SIT testing, End-End testing, Black box testing, Sanity testing,Load Testing, Performance testing, Integration testing, Functional testing and Regression testing for ERP like SAP, Peoplesoft and web based applications. Expertise in Manual and Automated Testing of Client Server/Web based Applications.

    $22.22 /hr
    1,144 hours
    5.00
  3. Shelly M.

    Shelly M.

    Technical Support, Virtual Assistant, Certified Internet Researcher

    United States - Last active: 1 day ago - Tests: 3

    I provide my clients with first-class attention, a varied set of skills and I provide exceptional service in the following areas: Technical Support / Help Desk - Zendesk Social Media, Website & Blog Management - Word Press Internet & Web Research Database and CRM / Contact Management - iContact, Zoho, Constant Contact Reference Librarian Skills & Resources Administrative Assistance Personal Assistance Digital Curator of Words, Images, Sound & Video I am available to work 7 days a week and have a very flexible time schedule to accommodate my clients' needs. I've been using computers and providing technical support and administrative support since the 1980s. In 2011 I was certified in the Library Information Technology program at Cuesta College in San Luis Obispo, CA, where I earned additional special certifications for Internet Research and Web Page Coding XHTML/CSS. My employment history includes large and small companies in addition to individuals, small businesses and start-ups.

    $27.78 /hr
    3,975 hours
    4.62
  4. Waqas T.

    Waqas T.

    Online Assistant | SEO | Product Manager | Customer Support

    Pakistan - Last active: 20 hours ago - Tests: 12 - Portfolio: 4

    Over the last 6 years, I have worked on varying projects that required different skill sets and abilities. A few of my skills are listed below: * Managing, implementing and maintaining: ** Dedicated servers - CentOS / Windows. ** Domain & Hosting. ** Google Business Solutions. ** ZOHO CRM Solutions. ** Salesforce CRM Solutions. ** Magento, X-Cart & Shopify. ** Wordpress. ** MailChimp, & Active Campaign. * Creating custom Macros. * Q/A on software & services. * Search Engine Optimization. * Deploying software & services on the web. * Customer support via email, phone, Gotomeeting, TeamViewer & chat. * Using Word, Excel, PowerPoint, Access, OneNote, Frame Maker, CorelDraw & Photoshop for a host of different projects and automations. For more on my skills, please see my Work History, Portfolio, and Tests. My objective is to provide my clients with excellence in service, communication and reporting. I am energetic, committed, and motivated to work and am able to manage deadlines with a can-do attitude. I am seeking opportunities to provide my services as a 'packaged' virtual assistant where I can help deploy, manage or suggest on a host of different projects / solutions. * Top 1% of successful oDesk freelancers.

    Groups: BigCommerce, Bluehost Developers and Designers...

    $15.00 /hr
    14,248 hours
    4.99
  5. Don Taylor

    Don Taylor

    Analyst, Manager, Technical Writer

    United States - Last active: 6 days ago - Tests: 9 - Portfolio: 3

    In my 30+ year career I've picked up a wide variety of technical skills and professional experience areas. I've been successful in management and individual contributor roles. I want to help you succeed with your project goals! Here's a quick list of skills and technologies where I have at least some, and in many cases, quite a lot, of experience: Apple Xcode, Authorize.net, Back office processes, B2C e-commerce, Basecamp, Budget management, Business analysis, Business metrics, Business rules & logic, Certified Scrum Master, Change management, Client engagement, Codesion, Communication: interpersonal, written, verbal, ConstantContact, COPPA compliance, CRM, Creative problem solving, Customer satisfaction, Customer liaison & support, Data flow design, Design spec preparation, Design standards, DropBox, 8x8 phone system setup/admin, Feature rollout, GIS tools: ArcGIS, Google Maps, Google Apps, Google Docs/Drive, Graphical editors, HTML, Interviewing, IT liaison, JavaScript, Knowledge management, MailChimp, MS Access, Excel, PowerPoint, Project, SharePoint, Visio, Word, Negotiation & issue resolution, Operations monitoring, Apple Mac desktop, PCI compliance, Policy definition, Process/protocol definition, Process improvement, Program execution, Project management – traditional & agile, Quality assurance & testing, R&D, RapidMiner (novice), Requirements gathering, Requirements analysis, Resource allocation, Salesforce setup/administration, Scrum product owner, SDLC, Service delivery, SmartBear AlertSite, Stakeholder voice, Statistical analysis, Strategic planning, SugarCRM, Team member & leader, Training, UNIX shell & C, Usability/UI design, Use case depiction, User stories, User acceptance test, Vimeo, Web app dev mgmt, WordPress, Workflow analysis, Zapier integrations, Zendesk setup/administration.

    $55.56 /hr
    579 hours
    5.00
  6. Brenda Smart

    Brenda Smart

    CS, Data Entry, Email Response, Real Estate, All around admin.

    United States - Last active: 20 hours ago - Tests: 5

    I am a stay at home mom. I am a hard working, very reliable professional person with strong attention detail. I am looking for full time work and am available Monday Through Friday. Other qualities I possess, which may not be readily apparent from my resume, include integrity, intelligence, and high energy, along with a diverse background and range of abilities. I have also been recognized as one who embraces creativity and new ideas and is a quick learner. Detail-oriented, with sound business sense and logic; highly organized, disciplined and professional. Strong written & oral communication skills; ability to develop rapport, work well with others. Excellent people skills; successfully complete projects on time.

    $25.00 /hr
    2,188 hours
    5.00
  7. Maja V.

    Maja V.

    Professional live chat, email and ticket support

    Slovenia - Last active: 20 hours ago - Tests: 8 - Portfolio: 2

    I am Maja, a freelancer based in Slovenia, Europe. I have several years of customer service and technical support experience (including online, over the phone and in person). Throughout my employment I have used Zendesk, 1ShoppingCart and Bintegra CRM for different tasks ranging from live chat support, email support, to phone calls and ticket support. I am also proficient in using Microsoft Word, Excel, Powerpoint and Microsoft Outlook online office suite. I would describe myself as professional, kind, energetic but also meticulous and thorough. I am good at multi-tasking and managing multiple events. I learn quickly and am able to put the learned skills to use instantly. I am also experienced in these fields: - personal / virtual assistant, administration, data entry - front-end web development (HTML5, CSS3, Javascript) - SEO, marketing - web design, graphic design, UI/UX design (Adobe Illustrator, Photoshop) I am looking forward to working together with you on your project.

    $16.00 /hr
    56 hours
    5.00
  8. Brian Flax

    Brian Flax

    Brian Flax is a Freelance Writer, Web Designer, and Content Creator

    United States - Last active: 1 month ago - Tests: 14

    Objective: To obtain a position within a well-established organization, that will enable me to use my strong organizational skills and educational background, in a reputable, growth oriented company. I have years of experience in customer service and quality assurance. I hold a M.S. in Education Media Design & Technology, a B.S. in Entertainment Business, and an A.S. in Recording Arts. My background and experience has prepared me to work in a wide variety of positions, ranging from content creation for websites, online and offline marketing, freelance writing, customer service, website design, search engine optimization and administrative support. I am always refining and updating my skill set to match and exceed the demands of all the positions that I fill. A copy of my updated resume is available upon request, including references whenever necessary.

    $20.00 /hr
    715 hours
    5.00
  9. Guillermo Dutra

    Guillermo Dutra

    Web master, Wordpress nerd

    Chile - Last active: 20 hours ago - Tests: 3 - Portfolio: 3

    4 years of experience on web development. Wordpress developer nerd, HTML/CSS/jQuery experience, I'm also good at maintaining, migrating, moving websites and administering website content from just plain html sites to CMS ecommerce(woocommerce etc). I´d love what I do and I care a lot about my clients. Let me share my experience. Cheers!

    $14.44 /hr
    915 hours
    4.91
  10. Roopesh Shrivastav

    Roopesh Shrivastav

    Software Project Manager, Scrum Master, PMP

    India - Last active: 20 hours ago - Tests: 3 - Portfolio: 3

    I am a PMP & ITIL certified Software Project Manager with rich experience in delivery management, team management, proposal writing, onsite co-ordination & hands-on software development (Java). I am a Sun Certified Java Programmer (SCJP). I also hold a Master's Degree in Computer Applications (MCA). I have worked both as an independent oDesk contractor and as a regular employee in top Indian IT companies. As part of my work, I have spent a total of around 2 years in USA in multiple trips and have a valid B1 visa. For last 2 years, I have worked as a Project Manager for a mid-sized software company at Bangalore, India - - Worked as full time PM for Program & Portfolio Management software suite of a major software product family. Oversaw daily Development & relevant QA work being done by Moscow, Ulyanovsk and Paraguay teams (24 people in total) through scrum meeting. Also attended to customer/urgent issues and prioritized Dev/QA work accordingly. - Helped completion of development of Financial Impact Analysis tool for customer's sales team - Monitored Test case automation work being done for another major software product. - Oversaw development of an in-house recruitment tool I freelanced on oDesk between 2009 and 2013, primarily working as 'Customer Requirements Manager' for a US-based software company. Work required contacting customers, obtaining & documenting software requirements, getting them developed and then validating deliveries before passing them on back to customer. I am currently available for hire for - - Driving & managing software projects using Agile (Scrum) or Waterfall methodologies - Software maintenance operational management - Team management (programmers/testers/administrators/managers) - RFP response & Proposal writing - Requirements gathering and analysis - UI/UX design plus hands on programming (Java/JavaScript/Database) - Project documentation and reporting

    $16.67 /hr
    5,525 hours
    5.00