Admin Works, Transcription, Email, Live Chat, CS
Going the extra mile to achieve satisfactory results and getting the job done in a timely manner are promises that I always keep. I am a very creative person, pay attention to details and quite competitive. As evidenced in my work history, I started from scratch as a Call Center Agent, then laddered myself as a Subject Matter Expert and after a short course of time, I've elevated my position as a Trainer.
My responsibilities as a Trainer were to provide coaching and training of both new recruits and experienced agents with proper English grammar skills, product knowledge, improving productivity, reducing operating expenses, provide an outstanding customer experience and reducing attrition.
I am proficient in MS Word, Excel, internet research, typing and data entry, transcription, customer service & technical support, email handling, live chat support, and other admin works.