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Process improvement Job Cost Overview

Typical total cost of Upwork Process improvement projects based on completed and fixed-price jobs.

Upwork Process improvement Jobs Completed Quarterly

On average, 8 Process improvement projects are completed every quarter on Upwork.


Time to Complete Upwork Process improvement Jobs

Time needed to complete a Process improvement project on Upwork.

Average Process improvement Freelancer Feedback Score

Process improvement Upwork freelancers typically receive a client rating of 4.67.

Last updated: October 1, 2015

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Anne Rang

Anne Rang Agency Contractor

Process Consultant and Software Project Manager

United States - Tests: 7 - Portfolio: 2

What I Do I specialize in streamlining operations, software project management & best processes consulting. Why I Do It My business is founded on the belief that, with a well-selected partner, properly leveraged outsourced professional services empowers small business owners to strategically maximize investment and growth potential by economically freeing time to focus on their highest areas of desired personal impact. Last, but not least, My Values Values drive my decisions and actions. I firmly believe in The Golden Rule, and I always put you and your company's best interests first. It's important that the projects I accept, and the clients I work for, operate with a high level of integrity, because I do, and I won't compromise that. Finally, I execute results with passion by putting forth both care and effort into my work because I am enthusiastic about my contributions to assist with my clients' success and accomplishments. Service Description Services: Business Process Consulting, Executive Virtual Assistance, Project Management, Recruiting, Research, Soft Skills Training, Systems Implementation, Technical Documentation (Editing, Proofreading, SOP Development, Training Curriculum), Vendor Analysis & Selection Software: Google Business Apps, MS Office Suite (Excel, One Note, Outlook, Powerpoint, Word), Web (hosted setup, basic HTML), Database (relational design, basic Erwin, basic SQL), File Sharing Social Media: Facebook, Hootsuite, LinkedIn, Twitter, Word Press (hosted) Sectors: Call Center, Customer Service, Information Technology, Small Business, Insurance

Associated with: oDesk Payroll

98% Job Success
$34.00 /hr
1,437 hours

Cesar Melendez

Cesar Melendez

Technical Resolution Expert & Process Lead

El Salvador - Tests: 9 - Portfolio: 4

My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.

$11.11 /hr
1,108 hours

Grigorijs Akimovs

Grigorijs Akimovs

Operations Manager / Project Manager

Germany - Tests: 5 - Portfolio: 14

Results-oriented, analytical Operations Manager and Project Manager with over three years of experience in leading a team of financial researchers. Recognized for ability to identify deficiencies and potential opportunities. Optimized processes and automated systems that enhanced quality, and increased productivity. Noted by senior management for hands-on approach, analytical thinking and problem solving skills. 7 years of experience in financial services industry 4 years of experience in operations management 3 years of experience in project management 3 years of experience in web design and advertising agency I have proven myself to be able to adopt to new environment very quickly with ability to organize and prioritize tasks effectively and efficiently. My written and spoken communication skills are performed in a way that achieves the desired goal. I am highly motivated and results driven person with attention to detail and quality. I understand technology and technology understands me.

100% Job Success
$22.22 /hr
4,057 hours

Azwaan A.

Azwaan A. Agency Contractor

Senior Developer/Solution Architect (C#, .NET, MVC, AZURE, SQL)

Sri Lanka - Tests: 7 - Portfolio: 9

An Accomplished Software architect, consultant and Lead Developer, with in-depth expertise on Desktop, Web, Cloud and Enterprise applications on the .NET platform as well as strong ETL and Business intelligence expertise on the SQL Platform. Highlights 13 yrs of experience in the Industry. More than 20,000 Hrs of development work. more than a Dozen certifications (MCPD, MCITP, MCTS) on various .NET and SQL Server related technologies. I write clean code, Follow SOLID principles in development, designed to to develop manageable, extensible and reusable systems Co-Founded a US Based startup Available to work on US EST work hrs Expertise on requirements analysis , estimation to Architecting solutions and leading teams on complex development projects to review and performance tune existing applications. In-depth knowledge and familiarity of developing applications for a number of industry domains such as Financial services, Energy, Lead Processing, Automobile, Telecom billing, Consumer goods and Manufacturing. Extensive experience in enterprise software development life-cycle. Agile and Scrum/XP Methodologies in managing project teams. Key Achievements Architected, Managed and led development effort to build a complete eco-system for automobile lead processing, lead delivery, inventory management and digital advertising. Founded a Microsoft technology consulting and outsourced product development firm, leading its product delivery team and delivered multiple solutions in different industry verticals. Led improvements to existing development processes using best practices, guidelines and process re-engineering on multiple engagements. Multiple successful consulting and delivery engagements turning around troubled existing systems into revenue generating applications that can be scaled to meet customer demand. Was part of team that built the world’s first Online AGM solution. Web Technologies ASP.NET MVC (2.0 to 5.0), ASP.NET Forms, HTML5/CSS3, WCF Web Services , .NET 2.0 Web Services, SOAP/JSON/AJAX/REST, JQuery, ODATA, Knockout JS Windows Applications Windows Forms, WPF, Silverlight Frameworks .NET Framework (2.0 to 4.5), Telerik Kendo UI, Windows Azure (Cloud), Amazon SDK Software Design/Architecture Patterns GRASP, GOF, MVC, MVP, SOLID, DRY, KISS, YAGNI, Domain Driven Design(DDD), CQRS Databases/Database Technologies SQL Server (2005 – 2012), SQL Integration Services, SQL Reporting Services, Geo-Spatial Data, MongoDB, LINQ, Entity Framework, SQL Azure Middleware MSMQ, Windows Workflow Foundation, NServiceBus, SQL Service Broker Development Process Methodologies Agile, Scrum/XP, Prince 2, TDD, DDD , BDD, Continous Integration (CI) Tools Jetbrains Teamcity, 3Scale API, JetBrains DotTrace, YSlow Payment Technologies PayPal, Chase Payment Tech, Speedly, BrainTree, PayPros

Associated with: Inexis Consulting

82% Job Success
$33.33 /hr
2,823 hours

Swati P.

Swati P.

Expert Business Analyst, CBAP Trainer , Business Analysis Trainer, BPM

India - Tests: 13 - Portfolio: 10

Seasoned Business Analyst, Certified Business Analysis Professional™ (CBAP®), Business Analysis Trainer and CBAP CCBA Trainer and practicing Process/BPM Consultant with extensive IT/Business experience across global clients from varied industries and size). Experience of working across many parts and cultures across the globe such as the U.S., U.K., India, Germany and Australia. I have trained several batches (individuals or small batches) of students from the US, UK and India. I have also trained large size batches from multinational management consultancy and technology services. My objective is to continue excelling as Senior Business Analyst/Consultant while adding value to my clients during various phases of a project such as: • Extensive interaction with key stakeholders like users, senior leaders and vendor representatives. • Keeping tabs on governance/quality of organization-wide RFPs/requirements from various application domains, while functioning as the lead on requirements management process team • Active participation and contribution in stream leader meetings • Planning and actively participating in various workshops on solution concepts, scope, requirements analysis and detailed level functional requirements, gap analysis and design • BPA (Business Process Analysis) and improvement. Creation of As-Is end-to-end process maps highlighting the key processes, data(domain) models, rules and improvement opportunities • Creation of extensive documentation of requirements (new/enhancements) in the form of data and business process models, dashboard designs, use cases, user interface models (wireframes/mock-ups) or screen definitions, worksheets containing critical information like user groups and performance requirements • Assisting IT staff (including outsourced teams) in technical design, testing strategy, test case reviews/testing/QA. Creation of acceptance tests on behalf of business teams • Active participation in overall project planning, status tracking, document control, traceability and post closure activities • Extensive QA/testing and reviews of partner integration B2B transactions (data) to ensure those are per specs • Creating Message Implementation Guides (MIGs) for various interfaces including critical business processes related to Advance Shipment Notice (ASN/ 3B2) and Milestone updates (3B3)s • Designing client specific BPM Methodology based on industry best practices • Training and mentoring in the area of Business Analysis, CBAP-CCBA exam preparation, BPM/BRMS, Quality guidelines and process expertise. Successfully trained batches in the US, Canada and India • Member of Business Process and Data CoE (Centre of Excellence) team for a top tier client’s eBusiness team Professional Highlights: • Over the past 17 years , I have worked in all stages of SDLC, using different methodologies such as waterfall, agile, incremental. During all these years, I have contributed in wide variety of engagements as Business Analyst. I have in depth knowledge of BABOK framework. • I have specialized expertise in process improvement areas such as Business Process management Systems(BPMS), Business Activity Monitoring (BAM), Business Rules management Systems (BRMS), EAI and B2B based integrations. • I have worked with several US, UK and Australia based MNCs (such as Motorola, Genworth Financial, Capital One, British Telecom to name a few) on various IT engagements. While building my career expertise, I have lived and worked in India, U.S., Australia, U.K. and in Germany. As part of my odesk based consulting I have worked with several diversified clients located across U.S. Canada, Australia, Sweden and Dubai. • I have wide variety of business domain experience such as end to end Supply Chain, Trading, Insurance, Risk, Telecom, Performance Monitoring, in general web based systems, and ERP processes related to Sales, Inventory, Purchase and Logistics. I have also worked in the same role with small scale businesses as well, plus I have experience creating a small b2C online business setup. • Come from very strong technical and engineering background. Primary specialties include cloud computing, SOA and web-services, J2EE, client-server, .NET • I am certified NLP Practitioner from Australia and have skills to train/coach on the same as well. • Last but not the least- I have worked with global teams in completely remote model or partly remote model successfully for almost 5 years altogether. I have managed to do so successfully with regular communication and sharing updates, using remote access tools such as VPN, skype, teamviewer, GotoMeeting, WebEx along with appropriate preparation for the meetings and presentations. And yes, of course with help of great teams I have worked with.

83% Job Success
$45.00 /hr
1,742 hours

David A.

David A.

Business Analyst, Enterprise Architect - Engineer, and Project Manager

Nigeria - Tests: 8 - Portfolio: 1

I'm a gifted Management Consultant with special focus and experience in Strategic Planning - management, Enterprise Architecture/Engineering, Products & Projects Business Process Architecture, Management, Business - Technology Management, Business Liaison, Operations - Service Delivery Management, etc. with the ability to proactively translate business/customers/users requirements/needs into solutions, while leveraging technology for competitive advantage, market leadership and sustainable performance.

60% Job Success
$15.00 /hr
1,174 hours

Andrew Norcott

Andrew Norcott Agency Contractor

Data Scientist/Tableau Developer Lean Six Sigma Black Belt.

United Kingdom - Tests: 2

Lean Six Sigma Blackbelt (BSi Certified) Data Scientist, Data mining with APIs, and Tabelau Dashboard Developer. Create excel dashboards and analysis tools ranging from very simple to highly complex. Provide solutions to business issues you have to help you active business goals. More than just programming but also providing solution after working in some large corporations, I understand what businesses need and want. Highly skilled in most statistical tools. Advanced Microsoft Office user. VBA/Excel/Powerpoint/Access/SQL/Word Minitab/Visio/ Can create excel dashboards and tools to high specification and deliver basically anything the customer needs. Also will help with consulting to provide a solution that maybe better suited.

Associated with: Innovative Solutions

83% Job Success
$40.00 /hr
2,974 hours

Klucsarits N.

Klucsarits N.

Professional English - Chinese Translator - Native Cantonese

United States - Tests: 11 - Portfolio: 1

Native Hong Kong Chinese Professional freelance translator for language: Cantonese, Mandarin and English. As a native speaker of Chinese and with over 5 years' related experiences,I can do accurate translations between English and Chinese, and could be your helpful virtual assistant. I've translated various kinds of document, i.e. technical, travelling, company policy. High efficiency and quality work is my goal. Beside, i am an experience quality administrator with deeply understanding ISO 9001, ISO 14001, OHSAS 18001, Total Quality Management, Six Sigma, Kaizen, Lean Manufacturing.

94% Job Success
$11.11 /hr
2,473 hours

Yogesh Kumar

Yogesh Kumar

Project Manager

India - Tests: 4 - Portfolio: 6

Ethical and Dependable full time Freelancer. Freelancing experience 2500+ hours, Project Management 12 yrs. In last 18 years I have worked on 80+ projects based on web technologies and desktop applications. I am PMP trained and Prince2 certified. I am very comfortable with Agile Methodology. I have managed multiple projects simultaneously with team size ranging from 5 engineers to 70 members comprising of developers, designers, testers and support engineers on multiple diversified technologies. For last 12 years I am part of management teams and reporting to CEOs and Directors. Aspects like maturity and integrity are inbuilt in my nature and by default in practice. Have worked in USA, Belgium and Singapore for three years as contract programmer so comfortable with English Language and different cultures SUMMARY As a Project Manager some of the technologies I have managed the projects on are Magento, Wordpress, Inershop, Sharepoint, Java, JSP, ASP .NET, C++, Delphi, ESRI Arc GIS, Map Server, Unix, Linux, Oracle, Sybase, Synchrony API Tools - MS Project, Asana, JIRA, Visio, Pencil Evolus, Active Collab, Slack, Harvest, Highrise, Zendesk, FTP, Word, Excel, Power Point, , Dropbox, Google doc, CVS, ODBC, Rational Rose, various bug trackers, and office tools. Domains worked on - E-Commerce, Consulting Projects (Web sites, Products, IT Applications) GIS, Telecommunications, HR - Hiring and Admin Language and Culture - Have worked in USA for three years - IBM Southbury CT, UTC Hartford CT, Bank Boston San Francisco CA, Moneysuite Missoula MT and Intel Portlan OR. Also worked in Belgium and Singapore. Good exposure of English language and Multiculture environment. PROJECT MANAGEMENT - Simultaneously Managed multiple projects at multiple locations spanning from 6 weeks to one year. Max team size handled 70 people. - Prepared project management plans, business documents and used Agile and traditional methods. - Managed resources like - developers, designers, UI experts, testers and QA members (in-house and virtual both) - Resolved client's technical queries, suggested technical solutions and involved in technical discussions - Segregated requirements, sequencing, identifying phases, modules - Assigned and tracked the activities, budget, risks, issues, dependencies, actions, scope, change requests , defects and customer feedback - Prepared project documents - SRS, Requirement Trace Matrix, Design Document, Test plans, Test Cases, Code review, Installation guide, User Manual - Published the status reports to stake holders (Client, Directors, CEOs) - Coordinated among QA team, development team and user acceptance teams at client site and streamlined the inter group communication - Planned and tracked the hw/sw, human resources, hiring , performance evaluation, training plans - Set up and administration of an offshore team e.g. travel plans, sitting plans, local expenditure approvals, leave plans, resource rotation, infrastructure management, timesheet etc. - Enforced quality initiatives CMMI practice, facilitated the audits and tracked the non conformance till the closures - Participated in continuous improvement initiatives of HR, Facility and Support departments ACHIEVEMENTS - In Adapt set up a new Sharepoint practice starting from 6 developers to 45+ developers for SP websites and applications. Also engaged 20 resources onsite with clients at the locations - Middle East, Malaysia and South Africa - Set up an offshore team for Nucleus Singapore –beginning with 9 engineers to 25 engineers - Successfully set up Product Engineering Department for Tele Atlas– beginning with 7 engineers to 34 engineers - Successfully managed the distant teams for Nucleus in Singapore, for Sapient in UK, for TeleAtlas in Belgium and Virtual team for Pushpresslabs in Philippine, Bangladesh, India and Boston ACADEMIC WRITING - Written 50 Articles on various PMBOK concepts - Delivered power point presentations on college Statistics, Function Point Analysis, Time sheet management, Agile Practice, CMMI Concepts - Associated with K12 Mathematics and Statistics

100% Job Success
$25.00 /hr
1,103 hours