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Technical Support Job Cost Overview

Typical total cost of Upwork Technical Support projects based on completed and fixed-price jobs.

Upwork Technical Support Jobs Completed Quarterly

On average, 144 Technical Support projects are completed every quarter on Upwork.


Time to Complete Upwork Technical Support Jobs

Time needed to complete a Technical Support project on Upwork.

Average Technical Support Freelancer Feedback Score

Technical Support Upwork freelancers typically receive a client rating of 4.65.

Last updated: October 1, 2015
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Oleh H.

Oleh H.

System Administrator

Ukraine - Tests: 6

I'm a System Administrator with 5 years of experience. Also, I have couple cPanel certificates: Currently I'm FreeLancer I can very quickly master the new system, suggest some alternative solutions etc. I'm young and experienced Linux Administrator. I can help you with server installation/configuration, recommend some hosting providers etc. I like to learn new technologies or improve my knowledge with old ones. I don't bid projects which I won't be able to complete as others do.

100% Job Success
$22.22 /hr
798 hours

Faisal Naeem

Faisal Naeem

Linux/Web Hosting/Mail/DNS/NMS Server Administrator, IT Support

Pakistan - Tests: 17 - Portfolio: 8

An experienced Linux System Administrator with skills in CentOS/RHEL/Ubuntu/Fedora Server/VPS Configuration, Administration and Troubleshooting plus L2/L3 support expertise. I am having hands-on expertise to Mail / Web Hosting / Virtualization / Network Monitoring / Media Streaming / OpenGTS / DNS / FTP / Backup / Firewall Servers, Data center Administration and Server Security measures. My exposure to Amazon EC2, Linode, GoDaddy and Hostgator physical/virtual server environment is quite good. I am looking forward to utilize my experience and technical skills to offer quality work with client’s contentment. Possessing 08 years experience in Information Technology including 3.5 years experience in as System Administrator in Data Center (Systems Team) and currently working as Manager (Linux Systems). I have experience in administration of heterogeneous network with a variety of open source tools to provide an excellent IT infrastructure for organizations.

$18.00 /hr
12 hours

Raenald D.

Raenald D.

Computer Operator / Analayst

Philippines - Tests: 2 - Portfolio: 2

To be able to help you dealing with program analysis, work flow and running batch programs for testing. Recording time statistics and tracing error remarks in each procedure. We can provide you people with expertise in the business. I am currently working in a company as a member of Production Services Department.

$3.33 /hr
0 hours

Robert H.

Robert H. Agency Contractor

Team Lead/ Technical Expert Support(Phone/Chat/Email)

Philippines - Tests: 6

I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

Associated with: MAGNIFICO

$12.00 /hr
6,636 hours

Joseph Townsend

Joseph Townsend

IT Consultant and Management + XHTML CSS PHP XML MYSQL

United States - Tests: 4 - Portfolio: 1

To better the company as a whole, to save money and time while maintaining good work ethics, to create a team environment that everybody likes and can understand. 7 years experience in web design/development 11 years Tech Support and Computer Repair 3 years as IT Consultant Language: English Location, CA - US School: ITT-Tech Minor: Computer Forensics Major: Information System Security Commonly used coding languages: xhtml, css, php, mysql, xml

$33.33 /hr
6 hours

Liridon Krasniqi

Liridon Krasniqi

Computer Support Specialist

Serbia - Tests: 5 - Portfolio: 2

Almost 15 years in providing desktop support, installing & maintaining networks and support end user of the biggest ISP and telecom industries in Kosovo • Excellent knowledge of Windows & Network Administration • Excellent knowledge of designing and building LAN, WAN, Troubleshooting end user and so on.

82% Job Success
$20.00 /hr
4 hours

Paul B.

Paul B.

Experienced MQL4 programmer

United Kingdom - Tests: 13 - Portfolio: 5

MetaTrader 4 Programmer (MQL4) I'm a professional programmer with over 5 years experience in trading forex and converting / interpreting systems for Expert Advisor automation. As a Company Director (CEO) of over 15 years I always work to high standards in a completely professional and ethical manner. Being UK based, I am fully conversant with the complexities of the English language and can convey complex points in an understandable manner. All indicators, expert advisors and scripts I produce are professionally coded, tested and robust, and include the following as standard (where appropriate): - 4/5 digit broker compatibility - Automatic time zone / offset recognition - Built in error checks - Built in safety features (i.e. Closure of orders where stop loss setting fails) I have previously coded the following complex scenarios which can be readily built into future projects: - Serial number protection linked to varying expiry dates - Restriction of indicators/expert advisors to specific chart types and/or timeframes - Automatic changing of charts to correct timeframes - Lot sizing based on account risk percentages - Spreadbetting compatibility - News avoidance (eg. Stopping trades around high impact releases) - Scraping for retrieving information from web sites / RSS feeds I have developed a robust licencing system which can be encoded into any EA or indicator. It allows on-line authorization, chart and time-frame restrictions plus allows remote changing of EA/indicator settings and variables. Please ask for a demo if you are interested. All expert advisors are coded to provide for enhanced optimization and quick backtesting. As a supplementary service I can create professional looking installers and autorun front ends for installation CD's, USB sticks, etc., including the incorporation of logos and branding graphics. I also have experience writing technical manuals, creating video tutorials and preparing seminars.

99% Job Success
$30.00 /hr
118 hours

Nick Leongson

Nick Leongson

Technical/Desktop Support


IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but may include: *installing and configuring computer hardware operating systems and applications; *monitoring and maintaining computer systems and networks; *talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; *troubleshooting system and network problems and diagnosing and solving hardware or software faults; *replacing parts as required; *providing support, including procedural documentation and relevant reports; *following diagrams and written instructions to repair a fault or set up a system; *supporting the roll-out of new applications; *setting up new users' accounts and profiles and dealing with password issues; responding within agreed time limits to call-outs; *working continuously on a task until completion (or referral to third parties, if appropriate); *prioritising and managing many open cases at one time; *rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; *testing and evaluating new technology; conducting electrical safety checks on computer equipment.

$4.44 /hr
1,919 hours

John Unruh

John Unruh

Software and Web Quality Assurance

United States - Tests: 14 - Portfolio: 1

Software and web app QA. With my nine years of Silicon Valley experience in QA with Netscape and America Online, followed by ten years of freelance work, whether you are a large or small company or a start-up, I can handle your QA needs, guiding your product to perfection.

100% Job Success
$11.11 /hr
3,196 hours

Oscar Santana

Oscar Santana

IT Support, customer support, Web and Wordpress Developer. DBA

Venezuela - Tests: 2

I work as a programmer, social media manager and specialist in customer support both in the social part as IT. I have more than 6 years working with Customer and IT support using, chat, Helpdesk, and phone to give support to clients. I also have experience as a Web Hosting support Agent. I like to work as a freelancer, I consider myself a person who always solves problems, proactive and enthusiastic, always willing to take on new challenges and learn something new every day. -- Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar nuevos retos y aprender algo nuevo todos los días.

Groups: Bluehost Developers and Designers

71% Job Success
$8.89 /hr
1,586 hours