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Technical Support Job Cost Overview

Typical total cost of Upwork Technical Support projects based on completed and fixed-price jobs.

Upwork Technical Support Jobs Completed Quarterly

On average, 116 Technical Support projects are completed every quarter on Upwork.

116

Time to Complete Upwork Technical Support Jobs

Time needed to complete a Technical Support project on Upwork.

Average Technical Support Freelancer Feedback Score

Technical Support Upwork freelancers typically receive a client rating of 4.62.

4.62
Last updated: August 1, 2015
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  1. Catherine G.

    Catherine G.

    Rockstart Quality Assurance Engineer, Tester

    New Zealand - Last active: 8 days ago - Tests: 9 - Portfolio: 2

    I'm a network test Engineer with 5+ experience in IT industry. I started out as an IT support for a multinational company for 3 years before I took CCNA certification and decided to move into Computer Networking field. I am now a part of a company that makes router and Switches a system Test Engineer and have experience with agile testing methodologies.

    $16.67 /hr
    1,778 hours
    4.92
  2. Rod Ryan Lopez

    Rod Ryan Lopez

    Systems/Server Administrator / Network Admin / IT Service Desk Analyst

    Philippines - Last active: 17 hours ago - Tests: 1

    CAREER OBJECTIVE: To deliver with the highest efficiency the technical skills and experiences learned combined with personal values and desirable attitudes. Meet the client’s expectation and satisfaction towards company success. SKILLS: NETWORK SECURITY ADMINISTRATION: ** Proficient in Network Security and Network Problem Troubleshooting. ** Experience in configuring of High End Enterprise CISCO Routers, Summit Extreme L3 and Alcatel Switches. ** Strong knowledge in Network Configuration, VOIP and Network Design Infrastructure of LAN and WAN convergence. ** Strong knowledge in IP Addressing / Subnetting IPV4. ** Strong knowledge in Wireless LAN and 802.1x authentication network infrastructure. ** Strong knowledge in Routers with different Routing Protocols. SYSTEMS SUPPORT AND SERVER ADMINISTRATION: ** Experience in Windows Server 2008 & 2003 Active Directory Administration. ** Experience in Microsoft Exchange 2010 / 2003 Administration. ** Server Virtualization Experience ** Experience in Hyper-V, Hypervisor or Virtual Machine ** Experience in Symantec Backup Exec 2012/2010 and Symantec Endpoint Protection Manager. ** Experience in Amazon Route 53 Domain Management. ** Strong knowledge in Windows OS platforms, Wordpress and SonicWall. ** Strong Desktop Support troubleshooting skills (Hardware & Software). ** Knowledgeable in Citrix Administration. ** Software Installation of Anti-virus, Windows and Linux Red Hat platforms. ** Virus Removal and Prevention. IT SERVICE DESK SUPPORT (with ITIL concepts): ** 1st and 2nd line technical support; answering support queries via phone, email, remote and desk-side support. ** Maintained a high degree of customer service for all support queries and adhere to all service management principles. ** Take ownership of user problems and be proactive when dealing with user issues and to log all calls in the service desk ticketing system. ** Monitoring of ticket queue and ensure all request and issues are resolved in an efficient and timely manner. ** Set up, install and test PCs and peripherals for users. ** Served as technical resource to answer questions, identify needs, make recommendations, and carry out research. ** Maintained professional and technical knowledge by reviewing related professional publications. ** Undertake any other reasonable duties as requested by the IT Manager and Service Desk Team Leader. ACHIEVEMENTS: ** Completed and Passed Japanese Elementary 1 Course.

    $5.56 /hr
    8,126 hours
    4.31
  3. Rahul Pandey

    Rahul Pandey

    Web Developer with 6 years experience

    India - Last active: 3 months ago - Tests: 8 - Portfolio: 5

    In last 6 years, I have developed several web applications using Java,Wordpress,PHP/MYSQL, JSP, Servlets, Struts 2.0, HTML,CSS, Java Script,AJAX,JQUERY, Oracle and SQL Server data bases. I have an experience on migration project also. I also involve in creating High Level Design, Application Design document and Unit and System Testing.

    $7.78 /hr
    1,463 hours
    4.78
  4. Ahmed A.

    Peoplesoft Expert,ITIL V3 Expert,Togaf 9.1 Certifieded,OCP

    Egypt - Last active: 15 days ago - Tests: 13

    • Over Eight years of PeopleSoft experience • Over Eight years of ITIL V3,V2, and ISO/IEC20000 Implementation experience. • Over Ten years of Project Management experience, IT Strategy, IT Service Management. • Over Ten years of Software Architecture, TOGAF™9, System analysis, BI, DW, OLAP and database administration experience.

    $55.56 /hr
    1,455 hours
    5.00
  5. Leah A.

    Leah A. Agency Contractor

    Business Services Professional and Creative Writer

    Philippines - Last active: 17 hours ago - Tests: 6 - Portfolio: 4

    I’ve been in the outsourcing industry since 2003 and have been a freelance contractor since 2009. I’ve fulfilled significant roles in the fields of Business Development, Sales and Marketing, Project and Program Management, Client Services, Customer Service, Copywriting, Research and Data Entry. My expertise is writing business papers such as proposals, RFPs, RFQs as well as writing variety of marketing collateral such as brochure and website contents, marketing copies, product and service reviews, creative and informative SEO articles used by companies and individual entrepreneurs to promote products and services online. I also crafted marketing strategies, intelligent competitive research reports as well as process and training documentation for various clients in the US, Australia and the Philippines. I also have significant experience in providing helpdesk and customer support in different communication channels such as phone, email, chat and social media in the retail, travel, IT and telco industries. My 10 years of experience in the offshore outsourcing industry gave me significant knowledge and deep understanding in the cost effectiveness of hiring online freelancers as part of business strategies. Being fully aware of my output’s impact to my clients’ initiatives, I ensure that the quality of my service results to client satisfaction. My goal is to contribute to the success of my clients through my skills and expertise. Regardless if the project is from an enterprise, SME or individual online entrepreneur, I fulfill the required task with utmost commitment and diligence, with the aim to add value on my role in my client’s revenue generation and marketing initiatives. Aside from being a business writer, I am also capable of writing motivational and inspiring pieces – whether it’s for a blog, speech, essay or articles, I generally enjoy composing written works with positive messages. My passion is in writing and business and I am a professional and motivated freelance contractor looking forward to be a part of your next project!

    Associated with: Omni Network Plus Agency, Leah Avila Agency

    $13.33 /hr
    6,592 hours
    4.91
  6. Sheryl P.

    Sheryl P. Agency Contractor

    Customer Service Support+Admin/SEO Support, Writer, Telemarketer

    Philippines - Last active: 2 days ago - Tests: 7

    Over the last 6 years, I have been working for the virtual world, giving CUSTOMER EXCELLENT SERVICE with the WOW experience. I am seeking opportunities to be more competitive in the virtual world and to be able to do more. I am open to new projects and knowledge and always on the GO for every opportunity that comes in.

    Associated with: Ravmark Inc. Agency, Round 'd Clock Services

    $10.00 /hr
    14,590 hours
    4.96
  7. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Last active: 1 day ago - Tests: 8 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

    Groups: oTranslators, Pro Customer Service

    Associated with: Andrey Sarapulov [company]

    $25.00 /hr
    8,360 hours
    5.00
  8. Von C.

    Von C. Agency Contractor

    Customer Service and Technical Support

    Philippines - Last active: 17 hours ago - Tests: 11 - Portfolio: 4

    A career with a progressive organization that will use my education, skills, talents, abilities, and experience in an executive capacity, and to work in a company that would be a very valuable experience to enhance my knowledge of the industry. Seeking for a position where my extensive experience will be further developed and utilized. - Highly competitive , self-starter who is organized, disciplined, loyal and goal oriented. - Excellent communication skills demonstrated by the ability to work with people of diverse backgrounds. - Well trained in dealing with customers and in giving the service that could exceed their expectations. - Resourceful and committed. Versatile and adaptable. - Friendly and enthusiastic. - Conduct and guide root cause analysis sessions, with full report on solutions. - Transferrable skills learned within this position are establishment of effective documented, analysis and reporting system. - Determining areas for process improvement and control and working to achieve realist planned results.

    Groups: BigCommerce

    Associated with: ESC Interactive

    $13.33 /hr
    8,351 hours
    4.08
  9. Karan Bansal

    Karan Bansal

    Web/graphic designer with 3 years experience

    India - Last active: 3 months ago - Tests: 20 - Portfolio: 13

    I believe in first impressions.So creativity is the stress point of my work so that it can be eye catching. We are 2 people(husband/wife) and my wife(in the pic) will be the primary for our team.She is the web/graphic designer and i shall be taking care of communication and other stuff. She has been a web/graphic (logo,pamphlets,banners,posters,brochures,design ads,template)designer for more than 3 years and has developed numerous websites(tableless/div/css based).Travel websites is her area of expertise.She also has experience in Search engine optimization,modificaitions in Javascript. I have worked with Indian IT giant TCS for 3 years mainly as a tech support in Banking/telecom/retail domains.I worked on Microsoft technologies in projects for clients like Motorola,American Express.In these projects i have interacted with people around the world(US,EMEA,APAC).I also provided some enhancements to the projects which earned me accolades all around. Well if you are looking for young dynamic minds combined with experience then we should be the right choice. We are seeking opportunities for some challenging/creative work.

    $10.00 /hr
    5,344 hours
    5.00
  10. Mitko P.

    Mitko P. Agency Contractor

    Tech Support and Project Management Professional

    Bulgaria - Last active: 11/15/2014 - Tests: 17 - Portfolio: 1

    With more than 11 000 hours only on oDesk providing Technical and Customer support services I'm one of the top professionals in the field. I specialize in Project Management (Web development, mobile applications), Virtual team management, Outsourcing Advisory and Consulting. I spent the past few years working for leading international companies in the IT sector where I can place all my language and technical skills combined with Project Management. As a result I have more than 10 successful multimillion projects behind my back and more than 50 jobs for small and medium companies as a freelancer and consultant. I am a very motivated fast learner person with experience in Project management, IT Recruitment and like a Team leader for various international projects. My weekly availability depends on the projects that I am involved, it varies between 25-60. I'm deadline oriented and a good planner of my own time which helps me reach my targets on time. I am also available for all kind of Consulting jobs no matter what time zone you are in, my skills areas are: IT Related - Data management, Data migrating, Software applications development (FDD, TDD, BDD and more depending on the project), ITIL, Technical support hardware/software/remotely/virus removal, all kind of Office related projects containing formatting, paperless archiving, digitizing, conversion etc. I can provide full list of services on a request. Project Management - Risk Management, Team Management, Time Management, Totally Outsourced Project Management solutions, PM Consulting, RFI RFP RFQ and Bid-Management. HR Services:- IT Recruitment- Resume writing/editing according to US and EU standards- Career consulting- Interviewing For more details take a look at my Agency services here on oDesk: http://www.odesk.com/companies/DMP_~~e0a251a536795e06 or check my Elance profile http://mitkopetrov.elance.com I'm one of the Top SEO, Wordpress and Internet Marketing professionals on Elance and I actively participate in multiple discussion groups on LinkedIn, Facebook and the WF.

    Associated with: DMP BG

    $19.44 /hr
    11,507 hours
    4.84