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Post your appointment setting and scheduling project on Upwork and find talented call center agents and appointment setters, with impeccable English and communication skills, great attitude, a pleasant voice and proper telephone etiquette for your outbound and inbound call center. These experienced professionals can handle large client lists and heavy schedules, write or optimize your B2C and B2B appointment setting scripts, and record and track appointments with your clients and colleagues using Google Calendar, BookFresh or other appointment scheduling software.

Appointment setting is the process of contacting people, organizations or business representatives from a list of potential leads or colleagues to schedule further meetings. On Upwork, the world’s largest online workplace, companies hire friendly and experienced appointment setters to schedule and arrange Skype meetings, face-to-face appointments or webinars, and manage their scheduling software, tapping into their experience with telesales, lead generation, cold calling and appointment-setting techniques.

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Appointment Setting Job Cost Overview

Typical total cost of Upwork Appointment Setting projects based on completed and fixed-price jobs.

Upwork Appointment Setting Jobs Completed Quarterly

On average, 535 Appointment Setting projects are completed every quarter on Upwork.


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Time needed to complete a Appointment Setting project on Upwork.

Average Appointment Setting Freelancer Feedback Score

Appointment Setting Upwork freelancers typically receive a client rating of 4.25.

Last updated: October 1, 2015
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Shanna S.

Shanna S.

Customer Service Agent

United States

I am seeking to leverage my experience in a Customer Service position. I am a highly capable and accomplished administrative professional with about 8 years experience in customer service and support within an office setting. My background, as well as my ability to learn quickly and apply my knowledge effectively would enable me play a valuable role in a professional environment. I consider my self to be highly motivated and a self-starter. My knowledge of computer applications, administrative, and Distribution, together with my ability to work independently and efficiently make a perfect choice for a customer service or support position.

$5.00 /hr
8 hours

Jean Paul Paredes

Jean Paul Paredes

Tech Support,Real-Estate VA,Excel Macro Programmer

Philippines - Tests: 2 - Portfolio: 14

In the past few employers I have locally and on oDesk, my clients have always been very satisfied with my performance, initiative, practicality, problem solving skills, multi-skills, loyalty, and ability to adapt to new roles and skills in a short period of time. I love troubleshooting as well as making solutions for better, more efficient data processing. Skills includes Technical Support, Visual Basic Programming, HTA/HTML, Administrative Support, advertising website maintenance and updating, Excel Automation/Macro Programming, Print/Graphics Design, Data Mining/Research, Client Mail Setup, Database Administration, CPanel and Domain Management, Free Website Hosting, Google Docs/Form, Fusiontables and Zendesk. Experiences: - Visual Basic Programmer (VBA/VBS). Working as freelance programmer providing applications to local clients for better and faster data processing - 4 years as Computer layout Artist/Designer at a local printing press designing calling cards, book covers, flyers, leaflets, streamers, banners, soap box and more, then printing the designs to large format printers and machines or forwarding the designs (with print and crop marks) to the imaging department for printing. - 2 years as Computer Graphics Artist/Designer at an advertising company taking pictures of food products, burgers, drinks, breads and other store items and designing posters, streamers, flyers, fast food menu - 3 years as Call Center Technical Support Representative handling technical and partly billing calls for U.S. customers. Troubleshooting internet, Voip phones, and IPTV issues and logging each interaction to CRM - 9 months as Data Analyst responsible for making weekly seat plan for each teams on a 3-floor call center building. Creating Excel reports from data collected from other departments. Making sure stations are ready and working. Creating and maintaining Excel Macros particularly the macro that assigns seats to each agents/teams on the floor. - 3 months working as Technical Support Representative for a Canadian Web Hosting Company helping customers with their issues like navigating CPanel or PLESK, troubleshooting issues that makes website inaccessible. - Online Admin or Virtual Assistant for an online store that sells T-shirts. Contributing in T-shirt designs and editing, uploading and managing online store ads. - Customer Service Representative for Online PC Solutions receiving calls from customers needing help with computer issues like removing viruses and spyware then connecting a technician to the customer's computer to start the troubleshooting. - 9 months as Liason Apprentice/Admin Assistant for a Home Tending Company/Real Estate updating online ads, posting to Craigslist, Postelts and other real estate websites. - Data Encoder and Keyword researcher assistant searching for manufacturers of a product and retrieving their information into a spreadsheet. - Ebook Proof Reading formatting Word documents sent by writers and removing/correcting highlighted spelling issues then formatting /preparing the doc for conversion to Ebook. - Admin Assistant/IT/Dispatch Control/Transportation Services managing and monitoring daily dispatches and appointments, reminding freelance drivers of appointments, calculating fees/charges per miles, updating the tracking and monitoring page. - Real Estate Excel Macro Programmer creating Excel macro programs for various data processes making fast, accurate, and convenient solutions. - Zendesk Ticket Support responding to customer issues sent through Zendesk ticketing and troubleshooting/reproducing reported bugs. Community administrator. - PHP/MySQL Database Programmer (Beginner/Hosting Websites) creating simple websites for clients Skills: - Technical Troubleshooting, Setting up Outlook and other Client Mails - Creating/developing application software using Visual Basic - Designing advertising materials such as posters, brochure, soap boxes, food boxes, streamers, banners through Adobe Photoshop, Illustrator, or Indesign. - Creating Excel/Outlook macro programs for better data processing. - Creating HTA/HTML applications for data encoding tasks. - Zendesk, Google for Small Business, Google Drive, Google Docs, Google Calendar, Excel - Basic PHP and MySQL - Autoit Programming IP Phone: Cisco SPA 303 IP PHONE

100% Job Success
$5.56 /hr
12,466 hours



Graphic Designing/PowerPoint Expert/Telemarketing/Virtual Assistant

Bangladesh - Tests: 5 - Portfolio: 24

I am Ziadh (James) and I am a Graphic Designer/Powerpoint Presentation Expert/Audio &Video editing expert and have been serving my clients with my 110% effort of expertise. I have been Dedicating my skills towards helping my respected clients to complete their projects with perfection, professionalism, quickest turnaround and with maximum satisfaction. I have over Four years of experience working as a Designer and reference are reflected through my project samples portfolio. My proficiency in making Quality Graphics includes: 1. Logo Design, Icon Design. 2. Brochure, Catalog, Magazine, Business Proposal, Booklets, Product Catalog, Leaflets. 3. Business Card, Post Card, Invitation Cards, Greeting Cards. 4. Corporate Brand Identity Kit. 5. Flyers, Banners, Social media Ads, Proposal Design, Slider Images. 6. Social Identity Kit (Facebook/Twitter/Youtube/Google +/Linked in/Itunes), Photo Manipulations. 7. Book Cover and Page Designing/Layout, Document Designing, Template Creation, Letterheads. 8. Email Template, Backgrounds, T-shirt Design, CD Covers, Packaging Labels Presentation Folder etc. 9. Website Design and Development. 10. Presentation Design both Powerpoint and Prezi with Custom template creation with Advanced Visuals and Animations. 11. Whiteboard animations, Video Editing, Promotion ads, Audio Editing/mixing/mastering. I am punctual, task oriented, a hard worker and always follow the target. I am ready to commit full time dedication on work. And I am Expert Adobe Master Suite (Photoshop, Illustrator, Indesign, After-effects, Muse, Audition, and Dreamweaver). I have expertise with the complete Microsoft office programs (Word, Powerpoint, Excel, Publisher, and Outlook) and also a quick and efficient learner with any sort of Designing Software’s. I have been a very excellent and creative entitled Presenter because of my presentation skills with both Powerpoint & Prezi slides presentation skills. I can multitask to good time. I have an internet connection of 2 Mbps Wired. Moreover As A telemarketer I have also worked in various campaigns so far such as Appointment Settings for Farmers Insurance (USA), Kiss Print Photocopy Company (Australia), Combine Insurance (Australia), Tex temp (USA), Martial arts axis (Canada), My proficiency in making telemarketing phone calls and securing appointments for sales personnel to follow up on, along with my ability to assist management in exceeding sales quota. I am punctual, task oriented, a hard worker and always follow the target. I am ready to commit full time dedication on work. And I am very good with Microsoft office programs, I am flexible using CRM or Google application. I can multitask to good time.

74% Job Success
$11.11 /hr
116 hours

Vilma Caasi

Vilma Caasi


Philippines - Tests: 2

I am a hard working person. I have a positive attitude, focused and determined to success. I will do my best to meet the clients' satisfactions and for the success of the company. I want to be part of this industry because there is a lot of opportunities where I can learn more things to improve my skills.

89% Job Success
$8.00 /hr
5,170 hours

S.m.iftekhar U.

S.m.iftekhar U.

Professional Virtual Assistant & Website Designer

Bangladesh - Tests: 4 - Portfolio: 3

During last few years,I have developed my skills of communication with my clients who was wanting to work with me.I have great Telemarketing & Appointment setting experience to generated new deals for any company who focuses on wanting for develop their own business. I also have a great experience in the following areas: Website design with any web developing language like HTML, CSS ,PHP ,Wordpress and so on. At a Glance Services I Offer: -Appointment Setting -Cold Calling -Lead Generation -Data Entry -Web research -Website Design Thank you very much for reading me and looking forward to work with you. Thanks S.M.Iftekhar Uddin

$3.00 /hr
196 hours

Jaspreet S.

Jaspreet S.

Excellence in PSD's to WordPress, Woocommerce, API's

India - Tests: 1 - Portfolio: 8

✔ Over the last 7 years, I have been working very closely with US and Canadian Clients. My Expertise lies in PHP, Mysql, AJAX, JQuery, MVC, CodeIgniter, XML, HTML5, CSS3, BootStrap, Responsive, Mobile Website, WordPress, Magento, OpenCart, Shopify, Adobe Business Catalyst, Weebly, Joomla and Amazon Web Services. I cater to diverse requirements ranging from simple shopping carts to complex social networking websites. Below is a brief listing of the types of websites developed by me: ✔ CMS and Corporate Websites ✔ E-commerce and Merchant Solutions ✔ Social networking and sharing websites ✔ Real estate and Auction websites ✔ Daily Deals, coupon based websites ✔ Travel, tourism and hospitality websites ✔ Education/Job related websites ✔ Open Sources and 3rd Party software ✔ Image Galleries, Videos and Music ✔ Micro websites: Insurance, Health & Diets etc My Strengths and Skills are listed as Below: *Experience in PHP4, PHP5, MySQL5, AJAX, MVC, XML, JavaScript, HTML5, Responsive, CSS3, Bootstrap 3.0, XHTML, JQuery, Linux, LAMP, WAMP, DNS, Amazon S3 Bucket, Git, Bitbucket, SVN, AF Hosting Server *Frameworks & CMS: WordPress , Magento, Joomla, Drupal, CakePHP, Slim Framework, Codeigniter, Zend Framework, OSCommerce, CMS Made Simple, Zen Cart, Xcart, Big Commerce, Sugar CRM, Vtiger, PinnacleCart, Volusion, 68classifieds, Adobe Business Catalyst, Shopify, Weebly and Yahoo Stores etc *Payment Gateways: Paypal (Standard, Pro, payFlow, Express, Adaptive),, Protx, Payex, Yahoo Stores, Google Wallet, Amazon checkout, EBS, SagePay, PayU, CCAvenue, WorldPay *APIs: Google Map, Google Translator, Google Analytics & Adwords, Picasa, Gmail Login, Amazon, Yahoo, Facebook, Twitter, SMS *User Interface and Design: HTML5, XHTML, CSS3, JQuery, Dreamweaver, Adobe Photoshop, Image Ready, CorelDraw

67% Job Success
$9.88 /hr
494 hours

Glyza joy M.

Glyza joy M.

Web Design/ Photoshop / CSR / SEO / Appointment Setting

Philippines - Tests: 7 - Portfolio: 22

Currently, I have a team ready for appointment setting, CSR and phone management. Internet Fiber wired connection that runs up to 5mbps, PC unit Dual core, 2gb RAM. Web Development and Design. Photo Editing and enhancing. I'm a recent Customer Care Representative of a Telecommunications Company based in US. Basically I've handled Customer Support, Finance and Basic Troubleshooting. I'm a former ICT Teacher of Secondary Students teaching Computer Programming and Web Page Designing with Database. (Visual Basic 6.0, Gambas, Dreamweaver, Bluefish, MS Office, Open Office , MYSQL, Open Office Base). It also include Photo Editing, I'm currently using Adobe Photoshop CS6. I'm also a Data Entry Specialist, paying attention to details. Accomplish task in time.

81% Job Success
$10.00 /hr
1,532 hours

Princess Joy Diaz

Princess Joy Diaz Agency Contractor

Customer-Technical Support/Virtual Assistant/Sales Expert/Data Analyst

Philippines - Tests: 9 - Portfolio: 13

To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. I am very knowledgeable and expert in Social Media Marketing like Twitter, Facebook, Instagram, YouTube, LinkedIn. I have a field experience with Customer Service. I am a highly organized, creative and highly motivated professional with extensive experience in both customer service and administration duties. I am responsible for maintaining strong relationships with key contacts as well as developing new contacts for the company. Creating good and healthy relationship with the customers has also been my role since at the end of the day, the customer has to be treated right. My duties and responsibilities also revolve around keeping a close eye on market trends and identifying gaps which help in maintaining high level of management. My data entry experience in different companies has prepared me to take on more responsibility in a fast-paced environment. I have a good typing speed (50 WPM) with exceptional accuracy. In addition, I am expert in 10-key and MS office applications such as Word and Excel. Besides job specific tasks, I have a proven ability to maintain the confidentiality of the typed information. Moreover, I have good communication skills and full command over written and verbal English. I am very knowledgeable when it comes to my different expertise like: SALES E-MAIL MARKETING VIRTUAL ASSISTANT ADMINISTRATIVE TASKS TELEMARKETING LIVE CHAT REPRESENTATIVE APPOINTMENT SETTER CUSTOMER SERVICE TECHNICAL SUPPORT DATA ANALYST CATALOG MAKER PHOTO EDITOR The key strengths that I possess for success in this position include, but are not limited to, the following: Provide exceptional contributions to customer service for all customers. Strive for continued excellence. Strong communication skills. I am a self-starter. Eager to learn new things.

Associated with: WORKADESKERS (Workaholic Odesk Workers)

100% Job Success
$6.67 /hr
9,004 hours

iya rey

iya rey Agency Contractor

Experienced Lead Generator and Telemarketer

Philippines - Tests: 1

I am a hard working person. I have a positive attitude, focused and determined to success. I will do my best to meet the clients' satisfactions and for the success of the company. I want to be part of this industry because there is a lot of opportunities where I can learn more things to improve my skills. Although I am new to oDesk, I've gained relevant work experience throughout my career. I am a BPO Professional with extensive experience in contact centers. Over the last 6 years, I was involved with both voice and back office processes. My core competencies include service delivery, client relations and people management. With the skills and knowledge I have gained all throughout my career, I can already consider myself as a perfect example of an agent you are looking for.

Associated with: Paramount Telemarketing Laguna, Globex911

$6.67 /hr
244 hours