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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,238 Customer service projects are completed every quarter on Upwork.

1,238

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.68.

4.68
Last updated: September 1, 2015
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  1. Monis Rizvi

    Monis Rizvi

    Experienced Remote Technical and Live Chat Support, Ticket Support.

    Pakistan - Tests: 4

    With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined person, with a strong capacity for learning, I thrive in virtual work environments - taking on new challenging and multi-tasking with ease. I've worked hard to foster strong working relationships and if I don't immediately have an answer to a question, I definitely have the skills and resources to know where to find it. As a naturally empathetic person with a solutions oriented attitude, I am able to relate to customers; helping them to feel comfortable and understood, while finding the appropriate solution for all parties involved. I am known for my commitment, superior work ethics, attention to detail and excellence in customer care.

    Groups: Microsoft Certified Professionals

    $6.67 /hr
    2,600 hours
    4.95
  2. Mathew G.

    Mathew G.

    Experienced Customer Support & Core Network Implementation Engineer

    Kenya - Tests: 5

    I am Young focused and hardworking person a holder of Bachelor of Science in Computer Engineering with 5000+ Odesk working hours in Customer and Technical Support in great online software companies and video design Integrations. I have Over 6 Cumulative years in as Customer/Technical support having worked in ISP based on VSAT Communication (KU-band and C-Band of Various Dish Capacities), Hub/NOC Planning & Design, Monitoring for (iDirect, Hughes & NewTec) using Various Management & Monitoring Software (Hughes NMS, iMonitor, NewTec, Packeteer etc) based in ISP’s NMC and Customer Support Departments. In Mobile Telecommunication Experience as a Core Network Integration Engineer for Multinational Telecommunication Vendor (Huawei) CS Products (MSOFTX300/UMG8900/HSS/HLR 9860). Also worked before in same vendor as Solution Architect/Pres-sales Engineer (for CS/PS & Carrier Software Products and Solutions) and as Core Network CS Engineer involved in Core Network Planning, Design and Implementation. I have great work experience in Internet Protocols (SS7 / SIGTRAN/MAP / CAP/ TCAP / CAMEL) , 3GPP CN standards and protocols and in particular BSSAP,RANAP/MAP. I have done Integrations with E/// MSC/BSC (TD/BSC)/RNC, Telepins (MFS), Mavenir's (EIR) and other Vendors.

    $12.22 /hr
    5,679 hours
    4.68
  3. Anant Vijay Soni

    Anant Vijay Soni

    Upwork Top Certified QA for Web & Mobile app testing, Web Researching

    India - Tests: 16 - Portfolio: 7

    **Current Availability : 40 Hrs/week, Most of my open contracts are completed ones and clients are keeping it open for future maintenance works** Your Satisfaction is My Goal Which I Will Try My Best to Approach. I can speak fluently English, Hindi (Indian). Having excellent verbal and written skills makes me a contractor worth having! I am hard-working, reliable, efficient, good-management time, punctual person. I always want to make things done with highest quality as possible. I am an experienced research specialist, software & Web testing, data entry etc. I have a great eye to focus on task details . 4 years of Tester experience in Manual and Automation Testing of WEB and MOBILE applications. Expertise in Manual Testing (Functional Testing, Integration Testing, Usability Testing, Compatibility Testing, Regression Testing, System Testing) and Automation Testing (Functional Testing and Performance Testing) Creating Test plans/Scenarios/Test Cases for carrying out tests at various development stages through functionality, regression testing. Solid technical skills of Automation Testing Skills of Functional Testing, Load testing, Stress Testing and Usability Testing of web application developed in java, .NET and PHP technologies. Perfectly familiar with SDLC & STLC, V-model, Waterfall, Scrum, Agile. I'm looking for long-term or part time project. Application Testing Skills: * Functional Testing, Automated Web Functional Testing * Security Testing, Usability Testing, Performance Testing, Load Testing, Stress Testing, Accessibility Testing Automated Testing Tools Skills: * QTP 10.0, Load Runner, Quality center 9.0 Bug Tracking System Skills: * Bugzilla Communication: Gmail and Skype

    $7.78 /hr
    122 hours
    4.88
  4. Raymond Villanueva

    Raymond Villanueva

    Customer Service/Chat/Email Support Specialist

    Philippines - Tests: 2 - Portfolio: 1

    -Have worked as a Customer Service Representative for 3 years (handled UK and Australian accounts) -Became a top agent for 2 consecutive months for an Australian Telco account -Hand-picked to be part of the pioneer batch for an Australian electricity account, became a level 2 CSR and handled complex issues and escalations -Have done back-end works such as account activations and sales verifications which included data entries in spreadsheets and system tools. -Proficient in using Deskpro, Magento and Volo.

    $6.67 /hr
    2,317 hours
    5.00
  5. Mariusz S.

    Mariusz S.

    Project Manager | Gamification Design Consultant | szyma.co

    Poland - Tests: 4 - Portfolio: 1

    Project Management / Customer Support / Operations / Gamification I help startups manage their projects and remain an excellent client relationship. My experience reaches from small projects, individual startups to working for corporations reaching 130 thousand employees. Let me know on what I can help you with. Learn more about me on http://szyma.co/

    $40.00 /hr
    52 hours
    5.00
  6. Shemeaka C.

    Shemeaka C.

    Graphic Design With An Impact

    United States - Portfolio: 71

    For me, it is all about projecting your style with integrity and authenticity. Branding is not just about imagery but legacy. Design with an impact. Venues are my specialty. For me it is all about creating designs that catch the eyes in a unique way, draw attention and spread by word of mouth and media rapidly. I have been designing this way for the past 7 years. I have worked on venues such as Rock This Way, in Spring Lake North Carolina that have received awards from the city and recognition at the White House. I have been on the the project team of Area 228, a haunted house in Jacksonville, FL whom after the first week's video had over 1,000 views. I have great success with branding non profit organizations. My full portfolio can be viewed at www.styletheword.com

    $25.00 /hr
    13 hours
    4.90
  7. Shubha Kulkarni

    Shubha Kulkarni

    Expert in Manual testing and client servicing with ISTQB certification

    India - Tests: 2

    >2.5yrs of progressively responsible experience in areas of manual testing. >Has sound working knowledge on client server Application and web based application >Exposure to all stages of Software Development Life Cycle. >Ability to understand Functional Requirements >Involved in Functional , Regression testing, system testing and defect reporting >Work involved in testing the entire functionality of the product. Executed the test cases manually to test application functionality against user requirement. >Smoke and functional testing of applications >Integration testing based on business transaction scenarios. >System testing whether end feature is working or not. >Regression testing after the fixing bugs and verified that the fixes did not create problems elsewhere. >Compatibility testing for an application in different browser, operating system and hardware. >Acceptance testing >Localization testing in different languages >Bug tracking and reporting >Handling core client – IBM and retail businesses. >Monitor the overall functioning of processes; identify improvement areas and implement adequate measures to maximise customer satisfaction levels. >Frame strategic onsite events understanding clients needs for healthy relationship. >To understand the policy conditions of different Mediclaim insurance policy conditions and update the software Applications for respective Individual or Group policies. >Execute efficient and effective deliverables >Collaborate with peers in designing quality improvement processes. >Resolve troublesome insurance cases displaying conceptual and emotional etiquettes >Help client in drafting effective documentations’ to post in their policy portals. >To analyze the monthly reports of processes and initiate corrective & preventive action of problems. >Work on Departmental improvements. >Preparing MIS on monthly basis. >Resolve employee and customer queries within the stipulated SLAs >Initiative taken for arranging internal audit training. >Coordinate with departments for arranging for internal audits after every 3months. >Follow up with depts for the improvements provided in internal audit. >Exceptionally minimal wrong settlements

    $5.56 /hr
    0 hours
    5.00
  8. Judith W.

    Judith W.

    "customer service","sales assistant","merchandiser

    China - Tests: 1

    I am now working as a spare parts officer in a trading company, I'm responsible for dealing with enquiry, quotation, order processing in system, and arranging shipement etc. Five working days each week, and 8 hours per day, so I have much time available after work. As an university graduate with more than 2 years woking experience, I would like to cultive part time to earn more money to improve quality of life. I'm reliable, detial-oriented, and proactive. Thanks for your consideration.

    $15.00 /hr
    0 hours
    5.00
  9. Talha Malik

    Talha Malik

    Online Branding Solutions

    Pakistan - Portfolio: 3

    Data Transformation Consultant is one of the leading providers of web design & development services. Our clientele ranges from small to large sized businesses. Our main areas of expertise are website design and development, administrative support, and internet marketing. At Data Transformation Consultant, we use branding techniques in offering our services to our respected clients. We have a team of professionals, who strives to meet the quality standards and specific requirements of the client. Clear cut communication and unmatched assistance always ensures quality work along with timely delivery. We foster anticipating and exceeding client’s expectations through our qualified team. Our offered services are evaluated against industry leaders and ensure high level of satisfaction before they are available to our client. We work hard to meet our client’s requirements through our qualified, experienced, and competent team.

    $14.00 /hr
    6 hours
    4.40
  10. Himali Patra Liyanage

    Himali Patra Liyanage Agency Contractor

    Project Manager

    Australia - Tests: 14 - Portfolio: 2

    In 2005 I started my journey as a PHP Programmer and graduated from the university of Colombo (Sri Lanka) in Bachelor of Information Technology in 2009 with a first class. During my tenure in the IT industry I developed my skills in PHP, Magento,Dot Net, Joomla, Drupal, Zend, Wordpress, CS Cart and Zoho. Accomplished in all areas of software development including, requirement analysis, architecture and design of applications, coding, QA and Testing, debugging, installation, troubleshooting, maintenance and Project Management. I was successful to achieve an overall band score of 8.0 for IELTS and have passed English Spelling Test ( both U.K & U.S. Versions) in Upwork. Therefore I strongly believe my English levels (specially written and spoken) are up to the international standers.

    Associated with: Cyberdyne Systems

    $16.67 /hr
    1,269 hours
    5.00