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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,403 Customer service projects are completed every quarter on Upwork.

1,403

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: July 1, 2015
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  1. Nedim Sahovic

    Nedim Sahovic

    Expert C# WPF and Web developer

    Bosnia and Herzegovina - Last active: 11 days ago - Tests: 1 - Portfolio: 8

    Experienced C# software developer with IT professional background. Main areas of interest are WPF desktop applications, ASP.NET MVC web applications and Enterprise System architectures. Considering previous work experience as Support technician in Enterprise environment, in-depth knowledge of software integration with Active Directory and other systems. Also experienced with database architecture and development. Large experience in Sharepoint Development on Sharepoint Server 2010 platform. Proficient in batch and Powershell scripting.

    $38.00 /hr
    0 hours
    4.86
  2. Monis Rizvi

    Monis Rizvi

    Experienced Remote Technical and Live Chat Support, Ticket Support.

    Pakistan - Last active: 4 months ago - Tests: 4

    With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined person, with a strong capacity for learning, I thrive in virtual work environments - taking on new challenging and multi-tasking with ease. I've worked hard to foster strong working relationships and if I don't immediately have an answer to a question, I definitely have the skills and resources to know where to find it. As a naturally empathetic person with a solutions oriented attitude, I am able to relate to customers; helping them to feel comfortable and understood, while finding the appropriate solution for all parties involved. I am known for my commitment, superior work ethics, attention to detail and excellence in customer care.

    Groups: Microsoft Certified Professionals

    $6.67 /hr
    2,600 hours
    4.95
  3. Srimanti Bagchi

    Srimanti Bagchi

    Expert in Admin Assistance

    India - Last active: 12 days ago - Portfolio: 4

    I am b.tech(IT) pass out. I m working as a freelancer. Dedication and delivering the given job on time are my plus points. I believe in delivering accurate results within the expected turnaround time.I am here to serve clients with high level of expertise, quality and timely work at a reasonable cost.

    $7.00 /hr
    6,074 hours
    4.95
  4. Sergey Andreev

    Sergey Andreev Agency Contractor

    Web & Software development

    Russia - Last active: 11/08/2014 - Tests: 11 - Portfolio: 6

    8+ years in software development Web & Desktop applications Backend & Frontend applications Experienced in JavaScript and most popular frameworks (jQuery, ExtJS, OpenLayers) 5 years experience in .Net Web development (ASP.NET MVC, WCF, WCF REST via C#) 5 years experience in .Net Desktop development (WinForm & WPF via C#) I would be happy to work with you on some interesting projects.

    Associated with: Smart SQ-O, Urisco Agency

    $30.00 /hr
    3,246 hours
    5.00
  5. Christopher G.

    Christopher G.

    I.T Professional / Desktop & iOS Device Technician

    Philippines - Last active: 12 hours ago - Tests: 13

    I aspire to secure the position of a I.T Professional where my 8 years of experience and knowledge in software installation, hardware installation, networking, troubleshooting, internet configuration, iOS Device troubleshooting, documentation, data controlling, data entry and data migration can be put to use within a company for achieving it's goals and targets.

    $5.00 /hr
    7,182 hours
    4.90
  6. Marius vicol C.

    Marius vicol C.

    Customer Service/Network Support

    Romania - Last active: 8 days ago - Tests: 5 - Portfolio: 1

    I have a huge experience on internet issues, pppoe, tcp/ip, dhcp and different OS. Same time i have 7 years of experience in Customer Service and Networking and in all this time I have satisfied the clients with my skills. My straights skills are: punctuality (I was late one time in 7 years because a car crash), ambition, requirement, working in stress, work in team, best result, customer satisfaction, best quality, optimum results and in the same time technical skills in Windows XP, Vista, 7, 8, 10, MAC OS and MAC OSX are my duties that I have to excel day by day.

    $8.00 /hr
    455 hours
    5.00
  7. Philip peter R.

    Philip peter R.

    Customer Support, Email Handling, Zendesk Suppport

    Philippines - Last active: 12 hours ago - Tests: 10 - Portfolio: 1

    I have been a Customer and Technical Support Rep for almost 8 years now, I have worked as a Technical and Email Support for an Australian Company, an Email Inquiry Specialist for a bicycle company based in Australia and as a Zendesk Email Support for a US based company. I have also been a Radio Announcer, Production Director for 12 years, and I also do voice over projects before I became a customer support. I may not be the best Customer Support just like what others claim about them, but I can follow instructions perfectly, work on the job efficiently, and can speak and write English correctly.

    Groups: Pro Customer Service

    $7.78 /hr
    7,339 hours
    4.51
  8. Md.saidur R.

    Md.saidur R.

    Experienced Virtual Assistant, CL Ads Posting & Ads Flagging Expert

    Bangladesh - Last active: 2 days ago - Tests: 10 - Portfolio: 9

    It is always hard to find the best person to make your ideas come true. There are so many people promising everything and giving nothing. Are you looking for a contractor who can perform your task at the high level, within the shortest time and at the reasonable price? 1.Do you want to hire an expert craigslist ad poster and ad flagger? 2.Do you want to hire an experienced Virtual assistant? 3.Do you want to have work reports as often as you ready to read them? If you say YES more than once - you are welcome! My best areas of expertise are Virtual assistant, Ad Posting and Flagging in craigslist and Data Entry. Each area is proved by projects I have done in the past. You can check some of them in my upwork Work History and Portfolio. 1. I am ready to have a trial period for your job. If you are not satisfied with my work you will pay nothing for the test interim. 2. I am creative, thoughtful, reliable, responsive, and responsible. Hopefully now you know enough who I am and why it’s worth to work together. I will be happy to work with you!

    $8.00 /hr
    2,297 hours
    4.95
  9. Momer D.

    Momer D.

    Customer Service / Technical Support Representative / Recruiter

    Philippines - Last active: 5 days ago - Tests: 12

    I have endured in the BPO industry for more than10 years. I have ample knowledge and skill with customer service and technical support issues over the phone, through chat, and email. I believe I have due competence in communicating with clients in the most appropriate manner and I would love to continue working in a similar environment and to increment more experience for continuous progress and stable work.

    $7.78 /hr
    2,366 hours
    5.00
  10. Anant Vijay Soni

    Anant Vijay Soni

    QA/Software Testing - Web Research - Web Crawler

    India - Last active: 28 days ago - Tests: 16 - Portfolio: 7

    Your Satisfaction is My Goal Which I Will Try My Best to Approach . I can speak fluently English, Hindi (Indian). Having excellent verbal and written skills makes me a contractor worth having! I am hard-working, reliable, efficient, good-management time, punctual person. I always want to make things done with highest quality as possible. I am an experienced research specialist, software & Web testing, data entry etc. I have a great eye to focus on task details . 4 years of Tester experience in Manual and Automation Testing of WEB and MOBILE applications. Expertise in Manual Testing (Functional Testing, Integration Testing, Usability Testing, Compatibility Testing, Regression Testing, System Testing) and Automation Testing (Functional Testing and Performance Testing) Creating Test plans/Scenarios/Test Cases for carrying out tests at various development stages through functionality, regression testing. Solid technical skills of Automation Testing Skills of Functional Testing, Load testing, Stress Testing and Usability Testing of web application developed in java, .NET and PHP technologies. Perfectly familiar with SDLC & STLC, V-model, Waterfall, Scrum, Agile. I'm looking for long-term or part time project. Application Testing Skills: * Functional Testing, Automated Web Functional Testing * Security Testing, Usability Testing, Performance Testing, Load Testing, Stress Testing, Accessibility Testing Automated Testing Tools Skills: * QTP 10.0, Load Runner, Quality center 9.0 Bug Tracking System Skills: * Bugzilla Communication: Gmail and Skype

    $5.67 /hr
    122 hours
    4.88