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Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,403 Customer service projects are completed every quarter on Upwork.

1,403

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: July 1, 2015
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  1. Nedim Sahovic

    Nedim Sahovic

    Expert C# WPF and Web developer

    Bosnia and Herzegovina - Last active: 13 days ago - Tests: 1 - Portfolio: 8

    Experienced C# software developer with IT professional background. Main areas of interest are WPF desktop applications, ASP.NET MVC web applications and Enterprise System architectures. Considering previous work experience as Support technician in Enterprise environment, in-depth knowledge of software integration with Active Directory and other systems. Also experienced with database architecture and development. Large experience in Sharepoint Development on Sharepoint Server 2010 platform. Proficient in batch and Powershell scripting.

    $38.00 /hr
    0 hours
    4.86
  2. Sergey Andreev

    Sergey Andreev Agency Contractor

    Web & Software development

    Russia - Last active: 11/08/2014 - Tests: 11 - Portfolio: 6

    8+ years in software development Web & Desktop applications Backend & Frontend applications Experienced in JavaScript and most popular frameworks (jQuery, ExtJS, OpenLayers) 5 years experience in .Net Web development (ASP.NET MVC, WCF, WCF REST via C#) 5 years experience in .Net Desktop development (WinForm & WPF via C#) I would be happy to work with you on some interesting projects.

    Associated with: Smart SQ-O, Urisco Agency

    $30.00 /hr
    3,246 hours
    5.00
  3. Anant Vijay Soni

    Anant Vijay Soni

    QA/Software Testing - Web Research - Web Crawler

    India - Last active: 1 month ago - Tests: 16 - Portfolio: 7

    Your Satisfaction is My Goal Which I Will Try My Best to Approach . I can speak fluently English, Hindi (Indian). Having excellent verbal and written skills makes me a contractor worth having! I am hard-working, reliable, efficient, good-management time, punctual person. I always want to make things done with highest quality as possible. I am an experienced research specialist, software & Web testing, data entry etc. I have a great eye to focus on task details . 4 years of Tester experience in Manual and Automation Testing of WEB and MOBILE applications. Expertise in Manual Testing (Functional Testing, Integration Testing, Usability Testing, Compatibility Testing, Regression Testing, System Testing) and Automation Testing (Functional Testing and Performance Testing) Creating Test plans/Scenarios/Test Cases for carrying out tests at various development stages through functionality, regression testing. Solid technical skills of Automation Testing Skills of Functional Testing, Load testing, Stress Testing and Usability Testing of web application developed in java, .NET and PHP technologies. Perfectly familiar with SDLC & STLC, V-model, Waterfall, Scrum, Agile. I'm looking for long-term or part time project. Application Testing Skills: * Functional Testing, Automated Web Functional Testing * Security Testing, Usability Testing, Performance Testing, Load Testing, Stress Testing, Accessibility Testing Automated Testing Tools Skills: * QTP 10.0, Load Runner, Quality center 9.0 Bug Tracking System Skills: * Bugzilla Communication: Gmail and Skype

    $5.67 /hr
    122 hours
    4.88
  4. Mariusz S.

    Mariusz S.

    Project Manager | Gamification Design Consultant | szyma.co

    Poland - Last active: 2 days ago - Tests: 4 - Portfolio: 1

    Project Management / Customer Support / Operations / Gamification I help startups manage their projects and remain an excellent client relationship. My experience reaches from small projects, individual startups to working for corporations reaching 130 thousand employees. Let me know on what I can help you with. Learn more about me on http://szyma.co/

    $40.00 /hr
    50 hours
    5.00
  5. Mathew G.

    Mathew G.

    Experienced Customer Support & Core Network Implementation Engineer

    Kenya - Last active: 15 hours ago - Tests: 5

    I am Young focused and hardworking person a holder of Bachelor of Science in Computer Engineering with 5000+ Odesk working hours in Customer and Technical Support in great online software companies and video design Integrations. I have Over 6 Cumulative years in as Customer/Technical support having worked in ISP based on VSAT Communication (KU-band and C-Band of Various Dish Capacities), Hub/NOC Planning & Design, Monitoring for (iDirect, Hughes & NewTec) using Various Management & Monitoring Software (Hughes NMS, iMonitor, NewTec, Packeteer etc) based in ISP’s NMC and Customer Support Departments. In Mobile Telecommunication Experience as a Core Network Integration Engineer for Multinational Telecommunication Vendor (Huawei) CS Products (MSOFTX300/UMG8900/HSS/HLR 9860). Also worked before in same vendor as Solution Architect/Pres-sales Engineer (for CS/PS & Carrier Software Products and Solutions) and as Core Network CS Engineer involved in Core Network Planning, Design and Implementation. I have great work experience in Internet Protocols (SS7 / SIGTRAN/MAP / CAP/ TCAP / CAMEL) , 3GPP CN standards and protocols and in particular BSSAP,RANAP/MAP. I have done Integrations with E/// MSC/BSC (TD/BSC)/RNC, Telepins (MFS), Mavenir's (EIR) and other Vendors.

    $16.67 /hr
    5,679 hours
    4.68
  6. Shubha Kulkarni

    Shubha Kulkarni

    Expert in Manual testing and client servicing with ISTQB certification

    India - Last active: 5 days ago - Tests: 2

    >2.5yrs of progressively responsible experience in areas of manual testing. >Has sound working knowledge on client server Application and web based application >Exposure to all stages of Software Development Life Cycle. >Ability to understand Functional Requirements >Involved in Functional , Regression testing, system testing and defect reporting >Work involved in testing the entire functionality of the product. Executed the test cases manually to test application functionality against user requirement. >Smoke and functional testing of applications >Integration testing based on business transaction scenarios. >System testing whether end feature is working or not. >Regression testing after the fixing bugs and verified that the fixes did not create problems elsewhere. >Compatibility testing for an application in different browser, operating system and hardware. >Acceptance testing >Localization testing in different languages >Bug tracking and reporting >Handling core client – IBM and retail businesses. >Monitor the overall functioning of processes; identify improvement areas and implement adequate measures to maximise customer satisfaction levels. >Frame strategic onsite events understanding clients needs for healthy relationship. >To understand the policy conditions of different Mediclaim insurance policy conditions and update the software Applications for respective Individual or Group policies. >Execute efficient and effective deliverables >Collaborate with peers in designing quality improvement processes. >Resolve troublesome insurance cases displaying conceptual and emotional etiquettes >Help client in drafting effective documentations’ to post in their policy portals. >To analyze the monthly reports of processes and initiate corrective & preventive action of problems. >Work on Departmental improvements. >Preparing MIS on monthly basis. >Resolve employee and customer queries within the stipulated SLAs >Initiative taken for arranging internal audit training. >Coordinate with departments for arranging for internal audits after every 3months. >Follow up with depts for the improvements provided in internal audit. >Exceptionally minimal wrong settlements

    $5.56 /hr
    0 hours
    5.00
  7. Kim Rey Nochefranca

    Kim Rey Nochefranca

    Data Entry Specialist, Technical Support Representative

    Philippines - Last active: 1 month ago - Tests: 5

    In 2006, I was Parts manager for a company that catered the vehicles of the Afghan Police Department. I was involved in a lot of data entry jobs. I am quiet fluent in english, verbally and in writing. I'm also very skilled with computer hardware and quiet a bit on software like word processing. I'm really very interested on having an online job because this would be my first time in doing this. My currently self-employed as an IT Technician but I'm eager to work on an online job as well. I am a workaholic, I see to it the job is done well and on time.

    $3.33 /hr
    0 hours
    5.00
  8. Rahul K.

    Rahul K. Agency Contractor

    E-Commerce Data Entry/ Magento/ Open Cart/ VA/ Web Researcher

    India - Last active: 4 days ago - Tests: 8

    I consider myself a hardworking, dedicated, and proactive person with excellent organisational and communication skills and a good team player with a can-do attitude. I am also a flexible person who works well under pressure while at the same time maintaining a calm and reassuring manner. I have vast experience in areas like, Adobe Photoshop, E-Commerce Data entry, Magento and Open Cart, MS-word, Excel, E-mail handling.

    Associated with: Datasoft IT Kings LLP

    $3.50 /hr
    855 hours
    5.00
  9. Himali Patra Liyanage

    Himali Patra Liyanage Agency Contractor

    Project Manager

    Australia - Last active: 15 hours ago - Tests: 14 - Portfolio: 2

    In 2005 I started my journey as a PHP Programmer and graduated from the university of Colombo (Sri Lanka) in Bachelor of Information Technology in 2009 with a first class. During my tenure in the IT industry I developed my skills in PHP, Magento,Dot Net, Joomla, Drupal, Zend, Wordpress, CS Cart and Zoho. Accomplished in all areas of software development including, requirement analysis, architecture and design of applications, coding, QA and Testing, debugging, installation, troubleshooting, maintenance and Project Management. I was successful to achieve an overall band score of 8.0 for IELTS and have passed English Spelling Test ( both U.K & U.S. Versions) in Upwork. Therefore I strongly believe my English levels (specially written and spoken) are up to the international standers.

    Associated with: Cyberdyne Systems

    $16.67 /hr
    1,262 hours
    5.00
  10. Claudine Culala

    Claudine Culala

    Claudine Culala

    Philippines - Last active: 5 days ago - Tests: 5

    I'm a graduate of BS Computer Engineering and was able to work in different reputable companies. I'm proud to showcase my skills acquired working in a call center industry as a Technical Support Team Leader. I can do the ff: **Data entry; research; technical and customer support; Writer; organizer**

    $3.33 /hr
    237 hours
    4.98