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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,322 Customer service projects are completed every quarter on Upwork.

1,322

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: August 1, 2015
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  1. Amy H.

    Amy H.

    PHP,Wordpress,Joomla Well Rounded Developer

    United States - Portfolio: 2

    I design and build custom data management solutions for small businesses. I listen well, catch on quickly, and know how to turn your dreams into software. No job is too simple or too complex. I usually work alone but can assemble a team if needed. I build custom Wordpress plugins and Joomla components, built eTapestry and CIM Add Ons for Gravity Forms, am a certified Authorize.net developer and authorized vendor for REColorado MLS in Denver. My code always places the highest priority on security (the code you never see and so many leave out) so you will get stable, clean, secure code. I am entrusted daily with my clients' proprietary information and my background record is spotless. I work 60 hours a week and deliver on time. Thank you for your consideration! LinkedIn:https://www.linkedin.com/in/hireamy

    $27.00 /hr
    13 hours
    5.00
  2. Gerard Donnelly

    Gerard Donnelly

    All things Wordpress...

    United States - Portfolio: 8

    I have a lot of experience with wordpress and have done custom coding of php, css and html as well. I have a demo site setup do showcase some of my work and that is at: http://gerardsites.com I have several posts on there about all of the type of work that I can do. You may view my latest websites, and view info on responsive design, graphic design, theme customization, SEO, and etc. etc. I can only put so much in here so to find out more please visit my demo site! Thanks so much, Gerard

    $20.00 /hr
    327 hours
    4.90
  3. Roel Cabaluna Jr

    Roel Cabaluna Jr

    Technical Support/Customer Service Representative/Vritual Assistant

    Philippines - Tests: 6

    I have experience in Outbound & e-mail sales & marketing, and Customer Service Support. I can fix, troubleshoot, and upgrade mobile phones, and desktop computers. I have above average typing speed of 75 WPM with good accuracy. I can also perform jobs like data entry, web designing, writing, researching, etc. - I can be your all-around virtual assistant.

    $6.00 /hr
    2,744 hours
    5.00
  4. Carlos S.

    Carlos S. Agency Contractor

    Web Developer and Technical support

    Mexico - Tests: 25 - Portfolio: 15

    I was a top 25 odesk provider March 2010. I currently specialize in creating and editing Wordpress sites, have enough php skills to make changes to plugins or code to suit the client needs. My Html / css is excellent. I also can troubleshoot computer problems remotely (mainly Windows). My help desk skills are excellent and have about 15 years experience answering tickets. Computers have been a hobby of mine since I was a young, when I received my first one. I loved to program it, take it apart and troubleshoot it. Been working in the computer field since about 20 years ago as an independent Consultant / tech, also in various jobs. I enjoy learning new things, software, languages, operating systems. I'm able to learn them very fast, since I can speed-read. I also get a great deal of satisfaction when I solve difficult problems in the Technical field. Since I grew up on the border between the US and Mexico (Tijuana) and learned English from an early age, I have excellent verbal and written skills. I also have a US phone number and a skype account to facilitate communication with clients.

    Groups: Bluehost Developers and Designers

    Associated with: Bilingual VA

    $14.00 /hr
    6,479 hours
    4.92
  5. Barbara E.

    Barbara E.

    Freelance Web, Android and Software Developer | United States

    United States - Tests: 4

    Do you need a professional self-starter with proven interpersonal, customer service and problem solving skills with a reliable track record of working independently? My family situation required me to work from my home office since January 2009. That ended over a year ago so I’m fully available with a professional office, new equipment and freshly updated software development skills. Having a wealth of experience in customer service, financial, economic, software and technical fields, solidified with education, I am seeking opportunities to work for you while adding to my education and portfolio. My skills include: JavaScript, JSON, jQuery, HTML5, CSS3, Ruby, C++, UNIX Shell Scripts, FORTRAN, Basic, Machine and Assembly languages. Cordova (PhoneGap), Ruby on Rails and WordPress development. Pivotal Tracker and GitHub project management. Agile and Waterfall development including Object Oriented Program Design patterns and use cases. Automated testing and test development. Regression testing of Internet Explorer client-server software and communication for protocols - Open Systems Integration, Local Area and Wide Area Networks, X.25, RFC-1006, ESIS/ISIS/TARP. Operating Systems: Microsoft Windows: 8, 7, Vista, XP, NT and 2000; UNIX: Ubuntu, Oracle Solaris, and IBM AIX. Software Test Suites: Mercury Merant and IBM Rational. Certified Software Quality Engineer (CSQE), American Society for Quality, 2001. www.ASQ.org. Basic Engine Repair Certification for 4 cylinder, 6 cylinder, Miller and rotary gas engines, Mazda (North American Operations) Great Lakes Training Center, 1997.

    $15.56 /hr
    214 hours
    5.00
  6. Monis Rizvi

    Monis Rizvi

    Experienced Remote Technical and Live Chat Support, Ticket Support.

    Pakistan - Tests: 4

    With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined person, with a strong capacity for learning, I thrive in virtual work environments - taking on new challenging and multi-tasking with ease. I've worked hard to foster strong working relationships and if I don't immediately have an answer to a question, I definitely have the skills and resources to know where to find it. As a naturally empathetic person with a solutions oriented attitude, I am able to relate to customers; helping them to feel comfortable and understood, while finding the appropriate solution for all parties involved. I am known for my commitment, superior work ethics, attention to detail and excellence in customer care.

    Groups: Microsoft Certified Professionals

    $6.67 /hr
    2,600 hours
    4.95
  7. Christopher G.

    Christopher G.

    I.T Professional / Desktop & iOS Device Technician

    Philippines - Tests: 13

    I aspire to secure the position of a I.T Professional where my 8 years of experience and knowledge in software installation, hardware installation, networking, troubleshooting, internet configuration, iOS Device troubleshooting, documentation, data controlling, data entry and data migration can be put to use within a company for achieving it's goals and targets.

    $5.00 /hr
    7,306 hours
    4.90
  8. Marius vicol C.

    Marius vicol C.

    Customer Service/Network Support

    Romania - Tests: 5 - Portfolio: 1

    I have a huge experience on internet issues, pppoe, tcp/ip, dhcp and different OS. Same time i have 7 years of experience in Customer Service and Networking and in all this time I have satisfied the clients with my skills. My straights skills are: punctuality (I was late one time in 7 years because a car crash), ambition, requirement, working in stress, work in team, best result, customer satisfaction, best quality, optimum results and in the same time technical skills in Windows XP, Vista, 7, 8, 10, MAC OS and MAC OSX are my duties that I have to excel day by day.

    $8.00 /hr
    587 hours
    5.00
  9. Mariusz S.

    Mariusz S.

    Project Manager | Gamification Design Consultant | szyma.co

    Poland - Tests: 4 - Portfolio: 1

    Project Management / Customer Support / Operations / Gamification I help startups manage their projects and remain an excellent client relationship. My experience reaches from small projects, individual startups to working for corporations reaching 130 thousand employees. Let me know on what I can help you with. Learn more about me on http://szyma.co/

    $40.00 /hr
    52 hours
    5.00
  10. Md.saidur R.

    Md.saidur R.

    Experienced Virtual Assistant, CL Ads Posting & Ads Flagging Expert

    Bangladesh - Tests: 10 - Portfolio: 9

    It is always hard to find the best person to make your ideas come true. There are so many people promising everything and giving nothing. Are you looking for a contractor who can perform your task at the high level, within the shortest time and at the reasonable price? 1.Do you want to hire an expert craigslist ad poster and ad flagger? 2.Do you want to hire an experienced Virtual assistant? 3.Do you want to have work reports as often as you ready to read them? If you say YES more than once - you are welcome! My best areas of expertise are Virtual assistant, Ad Posting and Flagging in craigslist and Data Entry. Each area is proved by projects I have done in the past. You can check some of them in my upwork Work History and Portfolio. 1. I am ready to have a trial period for your job. If you are not satisfied with my work you will pay nothing for the test interim. 2. I am creative, thoughtful, reliable, responsive, and responsible. Hopefully now you know enough who I am and why it’s worth to work together. I will be happy to work with you!

    $8.00 /hr
    2,520 hours
    4.96