Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,726 Customer service projects are completed every quarter on Upwork.

1,726

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: June 1, 2015
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  1. Alan W.

    Alan W.

    Web Design | Web Development | Logo Design

    New Zealand - Last active: 1 month ago - Tests: 5 - Portfolio: 13

    I offer a range of graphic design, web design and web development services for my clients. I work hard to provide clients, like you, with the best quality projects. It doesn’t matter if you hire me for a small graphic design job – or a large ecommerce website – I won’t stop work until you’re 100% happy with what I do for you. I maintain strong communication with clients at all times, I know it’s important for you to be kept “in the loop”. I also adhere to all deadlines set, allowing for a smooth workflow on every project I undertake. Web design & development I work with an array of content management systems, including WordPress. To date, I have designed over fifty different websites – including ecommerce websites, corporate sites, and lead generation websites. If you’re looking for a professional, attractive website design built on an easy-to-use CMS, I can help you. Logo design I’ve designed an array of logos for my clients, including logos for ecommerce websites, startup businesses and more. Before commencing work on your logo design, I will consult carefully with you to ensure the design embodies your specific requirements. Typically I will provide you with multiple concepts, allowing you to choose the best design for your business. If you’re looking for a professional logo design that won’t break the bank, let me take care of it for you! Graphic design I have a strong track record of providing my clients with quality graphic designs – from letterheads and business cards, to website concepts and infographics. I have a close eye for detail, I’ll work hard until everything looks the way it should – creating a graphic that you’ll be proud of. No matter how big or small your design task happens to be, I’m your man! If you’re caught in two minds about hiring me, why not check out my feedback? You’ll see pages of positive comments from lots of satisfied clients I’ve worked with in the past. I’d really like the opportunity to work on your project, so get in touch now and let’s discuss your requirements.

    $40.00 /hr
    433 hours
    4.84
  2. Alex Conde

    Alex Conde

    Cloud Sailors Design & Programming

    Mexico - Last active: 6 days ago - Tests: 10 - Portfolio: 36

    I'm the head of a web design and development firm. My team and I have created numerous great looking websites. Having developed a variety of PHP/MySQL based websites, we can help you get your website started. We are Wordpress and Prestashop rockstars! But hey, I'll stop writing and let my portfolio do the talking.

    $18.00 /hr
    212 hours
    4.95
  3. Roger L.

    Roger L.

    Project Management / SMM&Marketing Specialist/ Portuguese Translator

    Brazil - Last active: 2 days ago - Tests: 13 - Portfolio: 3

    To go beyond the expectations of those counting on my professional skills and in the areas I am fully capable of providing excellence. Such areas include but are not limited to: Project and team managing skills: Over 5 years of experience managing teams, providing training programs to allow team members to be fully capable of acquiring the necessary skills to perform their daily tasks. Project and Team leadership and experiences have included: - Leading Projects from Start to Finish - Write Extensive and detailed Guidelines - Monitor Team Performance - Plan and provide Team Skill Growth - Manage, Lead, Execute and Monitor projects with dozens to Hundreds of Participants 100% remotely - Weekly team and project detailed reporting Company owner for almost 4 years. Owned a remodeling construction company where I managed a team of 15 professionals in the same area. Which involved duties such as: - Provided training and personal coaching to develop their professional skills in the field. - Responsible for managing and structuring the company while providing services to nationwide companies and personal clients. - Responsible for bills to pay and basic accounting such as maintaining cash flow of the company, cutting checks for the staff - Responsible for projects and duties among our teams Costumer Support Management: More than 2 years of experience with IT Technical Costumer Support, levels 1 and 2. Direct costumer support by phone, remotely and in person for Nestle S/A. Duties involved: - Responsible for providing technical training for team members. - Assignment Group (AG) Tasks - Ticket handling, monitoring, follow up, execution and closure - Task Queue Handling with updates and follow ups - High Priority ticket Management: - TTR System Management : Time to Assign/Reassign Ticket Management System: Which means divide high priority tickets to appropriate assignment groups - SAP Monitoring System: Responsible for providing delicate support for Nestle brokers and clients worldwide while handling multimillion dollar orders of merchandize to big corporations such as Walmart, Carrefour and others SEO (Search Engine Optimization) Specialist. -Technical Content DEVELOPMENT. Document revision. Technical and non-technical documents. -Provided long services for clients -Website ranking Exceptional Translator: Portuguese/English and English/Portuguese I have been in the field of translation since the year of 2000. Through all these years I must say that I have gained extensive knowledge in the field of translation which also includes: - Portuguese to English Audio Transcribing - English to Portuguese Audio Transcribing - General translation Services Additional strong points worth the mention are: - Logical and analytically cable of making quick decisions - Problems identification (E.g. Recurrent incidents) and treatment of the issues raised by the market or internally (OIT) or within project/task scope - Great Communication Skills - Pro-activeness / Collaboration in helping, teaching, and coaching other people, teams and organizations. - Entrepreneurship: Problem Solver, calculated risk taker, Innovator (propose innovation / renovation) and entrepreneur. - Used to working under pressure and capable of handling pressure while multitasking at the same time. Social Media and Internet Marketing Experience in leading and managing companies social media portfolios and brandins. - Responsible for managing online presence, social media accounts, product image and deliverable. Other points include: - Creating a Social Network Marketing Plan - Marketing Techniques for Facebook - Marketing Techniques for Twitter - Marketing Techniques for YouTube - Strategy and Goals - Email Marketing - and others

    Groups: Article Samurai, oTranslators

    $17.78 /hr
    4,847 hours
    4.92
  4. Milan C.

    Milan C.

    PHP programmer and Magento developer

    Serbia - Last active: 5 days ago - Tests: 6 - Portfolio: 2

    Web programmer/developer with solid knowledge of PHP, SQL and OOP programming. Skilled in front end development HTML/Java script implementation. Actively involved in full projects based on Magento eCommerce platform, custom programming and plugin development for Magento. Member of 'SMDesign Studio' as Support Department manager and coordinator for The Development Department. I have over 6 years of professional experience and during that time managed to successfully implement over 250 projects in which I was involved.

    $22.22 /hr
    58 hours
    5.00
  5. Zechariah Manning

    Zechariah Manning

    Building Your Brand ...Smarter

    United States - Last active: 15 days ago - Tests: 5 - Portfolio: 1

    —Creator of ZM Designz Branding— ■ Personal Website: www.zmdesignz.com ---------------------------------------------- Mission and Vision— • To establish long-term professional relationships with value-driven businesses and individuals. • To effectively communicate the values of my clientele to the market they serve. • To create intriguing and tailored designs that evoke a positive response and a call to action. • To provide timely and prioritized customer service, clearly articulating milestones and project status. • To perform with integrity and purpose in all I design and put my hand to. • To serve with humility and appreciation with all whom I'm privileged to collaborate. • To deliver a product both my client and I will be proud of for years to come. ----------------------------------------------------------------------------------------------------------------------------- Brief Summary— As a graphic designer, hands-on branding advisor, and creative consultant, I specialize in bringing your business to life. Whether it's creating a brand image from inception, or refreshing the face of an existing business, my goal is to foster a mindset in your clients that calls them to action. Effective communication is a staple of my services. I can be counted on to consistently articulate relevant and important information in a timely fashion. I exceed expectations and provide excellent customer service. I'm really looking forward to serving you and helping you meet your goals. I'm easy going too! ■ More About Me: www.zmdesignz.com/about ----------------------------------------------------------------------------------------------------------------------------- Office Hours— *(PST) — Monday - Friday, 9am - 6pm (Phone/Chat Appts 10am - 4pm) Saturday, short-hours for rush orders. Sunday, out of the office ----------------------------------------------------------------------------------------------------------------------------- Referrals— I appreciate referrals. Learn more about how you can benefit: ■ www.zmdesignz.com/about/#referrals ----------------------------------------------------------------------------------------------------------------------------- Rush Orders— *For Saturday "rush order" accommodations, as well as 24-48-hour immediate turnarounds, a 25% rush fee will be applied. ----------------------------------------------------------------------------------------------------------------------------- Payment Schedule— Fixed price contracts require a 50% non-refundable down payment, with the remaining 50% due at time of file delivery. ----------------------------------------------------------------------------------------------------------------------------- Deliverable File Formats— *Adobe's Creative Coud powers my creations, and when applicable, delivers your files in native formats. Please expect all files to be delivered in the following formats: .ai, .psd, .indd, .pdf. Raster formats such as .jpg, .gif, or .png are available for delivery upon request. ■ http://www.zmdesignz.com/#adobe ----------------------------------------------------------------------------------------------------------------------------- Job Invitations— Though I value and very much appreciate all job invitations and budget ranges, I work hard to provide a top-tier experience for the clients I serve. Before sending me an invite, please take some time and look through my work history to get an understanding of my price-points, the level of service, and the quality of work you can expect when hiring me. All job invitations that fall outside of my general price-points and hourly rates will not be considered. Thank you kindly for your understanding in this regard.

    $55.56 /hr
    797 hours
    4.98
  6. Waqas T.

    Waqas T.

    Online Assistant | SEO | Product Manager | Customer Support

    Pakistan - Last active: 17 hours ago - Tests: 12 - Portfolio: 4

    Over the last 6 years, I have worked on varying projects that required different skill sets and abilities. A few of my skills are listed below: * Managing, implementing and maintaining: ** Dedicated servers - CentOS / Windows. ** Domain & Hosting. ** Google Business Solutions. ** ZOHO CRM Solutions. ** Salesforce CRM Solutions. ** Magento, X-Cart & Shopify. ** Wordpress. ** MailChimp, & Active Campaign. * Creating custom Macros. * Q/A on software & services. * Search Engine Optimization. * Deploying software & services on the web. * Customer support via email, phone, Gotomeeting, TeamViewer & chat. * Using Word, Excel, PowerPoint, Access, OneNote, Frame Maker, CorelDraw & Photoshop for a host of different projects and automations. For more on my skills, please see my Work History, Portfolio, and Tests. My objective is to provide my clients with excellence in service, communication and reporting. I am energetic, committed, and motivated to work and am able to manage deadlines with a can-do attitude. I am seeking opportunities to provide my services as a 'packaged' virtual assistant where I can help deploy, manage or suggest on a host of different projects / solutions. * Top 1% of successful oDesk freelancers.

    Groups: BigCommerce, Bluehost Developers and Designers...

    $15.00 /hr
    14,245 hours
    4.99
  7. Rahul H.

    Rahul H.

    Project Manager / IT Consultant & Generalist

    India - Last active: 17 hours ago - Tests: 34 - Portfolio: 13

    Seasoned IT Professional with extensive experience in Software Development, Database Technology, Project Management & Business Analysis. An innate ability to always remain on top of the situation has helped me to establish a track record where I have not missed out on a single deliverable. Core Technology Areas - Data Warehousing & Business Intelligence Tools - SSIS, SSRS, SSAS, Crystal Reports - Development of Triggers, Stored Procedures using T-SOL in MSSQL Server - Designing databases - Conceptual & Physical schema - .Net framework 3.5 & 4 - Asp.net, Web Worms, C#, Ajax, Web Services, Win Forms - ORM- LINQ, Entity Framework. nHibernate - Use Cases, UML Artifacts, MS-Visio, Wireframing tools - MS-Access, VBA Abilities - Orchestrating total solutions from requirement analysis to testing and implementation. - Proven experience in project management, risk analysis & successfully leading teams - Interfacing with clients - both pre & post sales Strengths - Ability to think out of the box within defined and accepted methods of execution and delivery

    $35.00 /hr
    4,526 hours
    4.96
  8. Michael Epstein

    Michael Epstein

    Accomplished Online Marketing, Growth Strategy & Operations Expert

    United States - Last active: 8 days ago - Tests: 7 - Portfolio: 4

    I know first-hand how to craft successful brands and profitable businesses. Starting with a few hundred dollars and no marketing budget, the company I founded achieved a million dollars in sales in its first year and continued to expand, generating tens of millions in revenue. As CEO, I was responsible for leading everything from sales and marketing, web development, and operations to personnel management and award-winning product development. As my company grew as a leading manufacturer, distributor and retailer of consumer electronics and software, the company also acquired several distressed online businesses and reinvigorated these brands with new products, marketing, and distribution. These refocused businesses again began to grow and flourish. Having cultivated a successful corporation with global reach, the company was acquired in 2013 by private capital buyers. I'm now helping numerous businesses from start-ups to $100M+ organizations understand how to grow their online traffic and brand engagement, achieve their online performance goals, and efficiently integrate their online & offline operations. As a multi-year Inc. 5000 CEO, I am an intuitive, driven leader with diverse functional experience, strategic mindset, and a tenacious commitment to the utmost excellence in people, performance, products, and processes. I offer a proven ability to swiftly analyze and execute key business drivers to grow top line and increase operational efficiency in a fast-paced environment. I'm known as being relentlessly focused on strategic business process improvement and value creation for all stakeholders. Areas of Excellence • Entrepreneurial Leadership • Online Marketing through Cost Per Click, Email Automation and Inbound Marketing Tactics Including Search Engine Optimization, Public Relations, Affiliate Programs and Social Media • Ecommerce • Conversion Rate Optimization Utilizing Analytics Analysis, Split Testing, & Other User Experience Measurement Tools • Website Development and Launch • Business Processes, Strategy and Optimization • Marketing/Operational Strategy, Development, Data Analysis & Action Planning • Online Sales and Content Platform Development • Automating and Outsourcing Routine and Complex Tasks • Team Building • Deal Negotiation and Strategic Partnerships • Customer Service Protocols REACH YOUR TARGET MARKET Are your online marketing efforts falling flat? If you're unsure about how to reach out to and engage with your target market, you're not alone. Developing a measurable and scalable, truly effective marketing campaign requires a highly-specialized, comprehensive understanding of SEO, PPC marketing, social media, email platforms, and analytics that most businesses don't have the time or resources to develop. With my experience helping businesses reduce cost per acquisition and increase conversion rates by up to 50%, I will help you create and implement a cohesive online marketing strategy, scalable campaign and an engaging message that reaches true potential buyers. ACHIEVE WEBSITE PERFORMANCE GOALS You shouldn't have to adjust your business to fit your software. Your software should fit your business. Publishing and ecommerce platforms such as Magento or Wordpress can be easy to use, but your business is unique. These platforms allow for customization that is impractical for those who would rather be building their business than learning how to build websites and analyze conversion metrics. By spearheading the development of revolutionary front- and back-end features that offered robust usability and advanced functionality, my company thrived as an efficient, multi-million dollar corporation. I can help amplify your company's online experience, from developing custom search algorithms and customer loyalty programs to automated order management processes that vastly improve transparency and reduce processing times. I will analyze and implement ways to improve your customer experience and site performance, helping you convert more of your existing traffic into leads/customers. GET MORE DONE WITH LESS Often, staff are forced to spend much of their time on administrative or repetitive tasks, leaving significantly less time to focus on their primary responsibilities and strengths. Thoughtful, skilled business process optimization can pinpoint ways for streamlining and automating processes to relieve bottlenecks, maximize efficiency, and prevent costly and time-consuming errors by up to 90%. I will help you dramatically lower costs and increase productivity through tailored innovations such as inventory management systems, creating key management metrics, and utilizing qualified outsourced labor. GET IN TOUCH Schedule a free consultation to discuss what we can achieve together.

    $138.89 /hr
    558 hours
    5.00
  9. Michelle D.

    Michelle D.

    RN, HAAD-RN, Academic Writer, Data Entry Specialist, Consultant

    Philippines - Last active: 17 hours ago - Tests: 5

    RN, HAAD-RN An experienced writer specifically to creative, content, medical and technical writing. Academic writer with expertise to Personal Statements, Essays, Resumes, Statement of Purpose, etc. Proofreader and editor. Proficient to English and Filipino (Tagalog), both oral and written. Student level to Arabic language. Do provide high quality customer care and service. With good computer skills: fast typing speed, experienced to microsoft excel and word Internet researcher. Expert Data Entry Specialist and Encoder.

    $15.00 /hr
    109 hours
    4.98
  10. Wessam M.

    Wessam M.

    Freelance Web Developer

    Egypt - Last active: 17 days ago - Tests: 20 - Portfolio: 26

    I am a Web Designer & Developer specializing in Responsive Design, front-end, back-end development, Familiar With : Blog/CMS implementation , Facebook , Youtube , Google Analytics ,eCommerce ,E-marketing , SEO . Over the last 4 years, I have developed a wide range of websites using- √ PHP/PHP5,MYSQL, √ HTML/HTML5, √ CSS/CSS3, √ Javascript, √ jQuery, √ WordPress,Joomla √ Photoshop , √ UI / UX Design √ Twitter Bootstrap √ Responsive Web Design WordPress is my most favorite development area. My Major expertise is- √ WordPress Blog development √ PSD/HTML to WordPress theme development √ WordPress theme customization √ WordPress Plugins/widgets development & customization, √ Making custom post type √ WooCommerce √ Membership My objective is to provide professional services in web development and solution. The Customer Satisfaction is my Primary objective and my Goodwill secondary. Seeking long term successful cooperation with the right employer.

    $15.00 /hr
    83 hours
    5.00