Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,403 Customer service projects are completed every quarter on Upwork.

1,403

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: July 1, 2015
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  1. Roger L.

    Roger L.

    Project Management / SMM&Marketing Specialist/ Portuguese Translator

    Brazil - Last active: 11 hours ago - Tests: 13 - Portfolio: 3

    To go beyond the expectations of those counting on my professional skills and in the areas I am fully capable of providing excellence. Such areas include but are not limited to: Project and team managing skills: Over 5 years of experience managing teams, providing training programs to allow team members to be fully capable of acquiring the necessary skills to perform their daily tasks. Project and Team leadership and experiences have included: - Leading Projects from Start to Finish - Write Extensive and detailed Guidelines - Monitor Team Performance - Plan and provide Team Skill Growth - Manage, Lead, Execute and Monitor projects with dozens to Hundreds of Participants 100% remotely - Weekly team and project detailed reporting Company owner for almost 4 years. Owned a remodeling construction company where I managed a team of 15 professionals in the same area. Which involved duties such as: - Provided training and personal coaching to develop their professional skills in the field. - Responsible for managing and structuring the company while providing services to nationwide companies and personal clients. - Responsible for bills to pay and basic accounting such as maintaining cash flow of the company, cutting checks for the staff - Responsible for projects and duties among our teams Costumer Support Management: More than 2 years of experience with IT Technical Costumer Support, levels 1 and 2. Direct costumer support by phone, remotely and in person for Nestle S/A. Duties involved: - Responsible for providing technical training for team members. - Assignment Group (AG) Tasks - Ticket handling, monitoring, follow up, execution and closure - Task Queue Handling with updates and follow ups - High Priority ticket Management: - TTR System Management : Time to Assign/Reassign Ticket Management System: Which means divide high priority tickets to appropriate assignment groups - SAP Monitoring System: Responsible for providing delicate support for Nestle brokers and clients worldwide while handling multimillion dollar orders of merchandize to big corporations such as Walmart, Carrefour and others SEO (Search Engine Optimization) Specialist. -Technical Content DEVELOPMENT. Document revision. Technical and non-technical documents. -Provided long services for clients -Website ranking Exceptional Translator: Portuguese/English and English/Portuguese I have been in the field of translation since the year of 2000. Through all these years I must say that I have gained extensive knowledge in the field of translation which also includes: - Portuguese to English Audio Transcribing - English to Portuguese Audio Transcribing - General translation Services Additional strong points worth the mention are: - Logical and analytically cable of making quick decisions - Problems identification (E.g. Recurrent incidents) and treatment of the issues raised by the market or internally (OIT) or within project/task scope - Great Communication Skills - Pro-activeness / Collaboration in helping, teaching, and coaching other people, teams and organizations. - Entrepreneurship: Problem Solver, calculated risk taker, Innovator (propose innovation / renovation) and entrepreneur. - Used to working under pressure and capable of handling pressure while multitasking at the same time. Social Media and Internet Marketing Experience in leading and managing companies social media portfolios and brandins. - Responsible for managing online presence, social media accounts, product image and deliverable. Other points include: - Creating a Social Network Marketing Plan - Marketing Techniques for Facebook - Marketing Techniques for Twitter - Marketing Techniques for YouTube - Strategy and Goals - Email Marketing - and others

    Groups: Article Samurai, oTranslators

    $17.78 /hr
    4,942 hours
    4.92
  2. Alan W.

    Alan W.

    Web Design | Web Development | Logo Design

    New Zealand - Last active: 12 days ago - Tests: 5 - Portfolio: 13

    I offer a range of graphic design, web design and web development services for my clients. I work hard to provide clients, like you, with the best quality projects. It doesn’t matter if you hire me for a small graphic design job – or a large ecommerce website – I won’t stop work until you’re 100% happy with what I do for you. I maintain strong communication with clients at all times, I know it’s important for you to be kept “in the loop”. I also adhere to all deadlines set, allowing for a smooth workflow on every project I undertake. Web design & development I work with an array of content management systems, including WordPress. To date, I have designed over fifty different websites – including ecommerce websites, corporate sites, and lead generation websites. If you’re looking for a professional, attractive website design built on an easy-to-use CMS, I can help you. Logo design I’ve designed an array of logos for my clients, including logos for ecommerce websites, startup businesses and more. Before commencing work on your logo design, I will consult carefully with you to ensure the design embodies your specific requirements. Typically I will provide you with multiple concepts, allowing you to choose the best design for your business. If you’re looking for a professional logo design that won’t break the bank, let me take care of it for you! Graphic design I have a strong track record of providing my clients with quality graphic designs – from letterheads and business cards, to website concepts and infographics. I have a close eye for detail, I’ll work hard until everything looks the way it should – creating a graphic that you’ll be proud of. No matter how big or small your design task happens to be, I’m your man! If you’re caught in two minds about hiring me, why not check out my feedback? You’ll see pages of positive comments from lots of satisfied clients I’ve worked with in the past. I’d really like the opportunity to work on your project, so get in touch now and let’s discuss your requirements.

    $40.00 /hr
    438 hours
    4.68
  3. Alex Conde

    Alex Conde

    Design & Programming

    Mexico - Last active: 11 days ago - Tests: 10 - Portfolio: 39

    I'm the head of Cloud Sailors, a web design and development firm. My team and I have created numerous great looking websites. Having developed a variety of PHP/MySQL based websites, we can help you get your website started. We are Wordpress and Prestashop rockstars! But hey, I'll stop writing and let my portfolio do the talking.

    $18.00 /hr
    212 hours
    4.95
  4. Zechariah Manning

    Zechariah Manning

    Building Your Brand ...Smarter

    United States - Last active: 2 days ago - Tests: 5 - Portfolio: 1

    —Creator of ZM Designz Branding— ■ Personal Website: www.zmdesignz.com ---------------------------------------------- Mission and Vision— • To establish long-term professional relationships with value-driven businesses and individuals. • To effectively communicate the values of my clientele to the market they serve. • To create intriguing and tailored designs that evoke a positive response and a call to action. • To provide timely and prioritized customer service, clearly articulating milestones and project status. • To perform with integrity and purpose in all I design and put my hand to. • To serve with humility and appreciation with all whom I'm privileged to collaborate. • To deliver a product both my client and I will be proud of for years to come. ----------------------------------------------------------------------------------------------------------------------------- Brief Summary— As a graphic designer, hands-on branding advisor, and creative consultant, I specialize in bringing your business to life. Whether it's creating a brand image from inception, or refreshing the face of an existing business, my goal is to foster a mindset in your clients that calls them to action. Effective communication is a staple of my services. I can be counted on to consistently articulate relevant and important information in a timely fashion. I exceed expectations and provide excellent customer service. I'm really looking forward to serving you and helping you meet your goals. I'm easy going too! ■ More About Me: www.zmdesignz.com/about ----------------------------------------------------------------------------------------------------------------------------- Office Hours— *(PST) — Monday - Friday, 9am - 6pm (Phone/Chat Appts 10am - 4pm) Saturday, short-hours for rush orders. Sunday, out of the office ----------------------------------------------------------------------------------------------------------------------------- Referrals— I appreciate referrals. Learn more about how you can benefit: ■ www.zmdesignz.com/about/#referrals ----------------------------------------------------------------------------------------------------------------------------- Rush Orders— *For Saturday "rush order" accommodations, as well as 24-48-hour immediate turnarounds, a 25% rush fee will be applied. ----------------------------------------------------------------------------------------------------------------------------- Payment Schedule— Fixed price contracts require a 50% non-refundable down payment, with the remaining 50% due at time of file delivery. ----------------------------------------------------------------------------------------------------------------------------- Deliverable File Formats— *Adobe's Creative Coud powers my creations, and when applicable, delivers your files in native formats. Please expect all files to be delivered in the following formats: .ai, .psd, .indd, .pdf. Raster formats such as .jpg, .gif, or .png are available for delivery upon request. ■ http://www.zmdesignz.com/#adobe ----------------------------------------------------------------------------------------------------------------------------- Job Invitations— Though I value and very much appreciate all job invitations and budget ranges, I work hard to provide a top-tier experience for the clients I serve. Before sending me an invite, please take some time and look through my work history to get an understanding of my price-points, the level of service, and the quality of work you can expect when hiring me. All job invitations that fall outside of my general price-points and hourly rates will not be considered. Thank you kindly for your understanding in this regard.

    $59.99 /hr
    797 hours
    4.98
  5. Waqas T.

    Waqas T.

    Online Assistant | SEO | Product Manager | Customer Support

    Pakistan - Last active: 1 day ago - Tests: 12 - Portfolio: 4

    Over the last 6 years, I have worked on varying projects that required different skill sets and abilities. A few of my skills are listed below: * Managing, implementing and maintaining: ** Dedicated servers - CentOS / Windows. ** Domain & Hosting. ** Google Business Solutions. ** ZOHO CRM Solutions. ** Salesforce CRM Solutions. ** Magento, X-Cart & Shopify. ** Wordpress. ** MailChimp, & Active Campaign. * Creating custom Macros. * Q/A on software & services. * Search Engine Optimization. * Deploying software & services on the web. * Customer support via email, phone, Gotomeeting, TeamViewer & chat. * Using Word, Excel, PowerPoint, Access, OneNote, Frame Maker, CorelDraw & Photoshop for a host of different projects and automations. For more on my skills, please see my Work History, Portfolio, and Tests. My objective is to provide my clients with excellence in service, communication and reporting. I am energetic, committed, and motivated to work and am able to manage deadlines with a can-do attitude. I am seeking opportunities to provide my services as a 'packaged' virtual assistant where I can help deploy, manage or suggest on a host of different projects / solutions. * Top 1% of successful oDesk freelancers.

    Groups: BigCommerce, Bluehost Developers and Designers...

    $15.00 /hr
    14,483 hours
    4.99
  6. Ujjwal D.

    Ujjwal D.

    Expert in Excel (VBA Macros) / PDF Forms / VA

    India - Last active: 1 day ago - Tests: 12 - Portfolio: 7

    Expert in Microsoft Excel / VBA / Macros and various other administrative tasks. Experienced in PDF Fillable Forms, Transcription of documents from/to PDF/Excel/Word. Take up Data Entry jobs for my back office team. Have provided excellent service to all my clients for more than two years on Upwork (formerly oDesk) and earned fantastic feedback and superb star rating. Upwork has tagged me as a TOP RATED and have 100% Job Success. My strengths include: - a good team player with excellent oral and written communication skills - friendly and professional demeanor - self starter / multi-tasker - maintain deadlines - 18 years of experience in formal jobs

    $22.22 /hr
    2,076 hours
    4.99
  7. Hector Bravo

    Hector Bravo

    IT Expert - Project Manager - PMP, ITIL, VCP, MCSE, MCDBA, VoIP

    Panama - Last active: 1 month ago - Tests: 13

    Design, Plan, Implement and Support for: - Windows Azure / Amazon EC2 - Microsoft Lync - Microsoft Sharepoint - Microsoft Exchange - Microsoft SQL Server - Microsoft Active Directory, ADFS - Microsoft Dynamics CRM - Windows Server / Hyper-V - Microsoft ISA/TMG/UAG - Microsoft SSCM, SCVMM, DPM - Microsoft Office 365 - Voice Integration with Lync - VMWare vSphere / ESXi - VMWare Site Recovery Manager (SRM) - Veeam Backup & Replication

    Groups: Microsoft Certified Professionals

    $33.33 /hr
    930 hours
    4.56
  8. Muhammad M.

    Muhammad M.

    Project Manager, Ecommerce Consultant, Web Designer and Developer

    Egypt - Last active: 10 days ago - Tests: 6 - Portfolio: 2

    Over the years I have developed an extensive experience in a wide variety of fields, what started in 2001 as a passion with web design, has since turned to be -as it seems!- a long journey with IT & Management. I easily learn new stuff and adapt with new technologies, below is NOT all what I know and can do, but the ones I am passionate about the most! My areas of experiences includes but not limited to: - Software Project Management - Web Development - Web Design - Software Testing & Quality Assurance - Ecommerce - Internet Marketing - Recruitment - Customer Service - English/Arabic Translation - Content Writing & Management

    $25.00 /hr
    2,088 hours
    5.00
  9. Andrey Y.

    Andrey Y.

    Expert Android developer / Architect

    Belarus - Last active: 2 days ago - Tests: 12 - Portfolio: 7

    My objective is simple: have fun and write great code. My satisfaction is the help I give others through my work, and making applications that are well appreciated. I am interested in long term (3+ months), interesting, and serious positions. I've been working with software development since 2008, in a broad variety of software projects, platforms and languages. I took part in different commerce projects with full development cycle - requirements clarification, system design, development and testing. Now, I want to be one of the top oDesk contractors with all of my work experience but I am just registered on Odesk and don’t have many feedbacks. So my rate is not high and I will work more for feedback than for money. I’m very motivated to provide my services for your job and assist you in making your project successful. My Android skill-set: ✔ UI : Material design, Custom components, Fragments, Layouts, ToolBar, Material animations, Dialogs, Menu, User Interaction(touches, gestures) ✔ Core : Intents, Services, Receivers, Content Providers, Custom Adapters, Resources, Multithreading, Dependency injection(dagger, butterknife), Otto bus ✔ Communication & Networking : HTTP, REST, Parse.com, Couchbase, Tokbox, Volley, Retrofit, Socket, JSON, XML, SMS, Bluetooth, NFC ✔ Hardware and Media: GPS, Playing Audio/Video, Sound, Playing Sound Effects, Accelerometer... ✔ Persisting Data: SharedPreferences, Files, SQLite, Ormlite, Backup and sharing data ✔ Interacting with System: Notifications, Alarm Manager, Timed and Periodic Tasks, Persistent Background Operations, Contacts, Calendar, Task Stack ✔ Graphics: Canvas, OpenGL, OpenGL ES (libGDX) ✔ Social: Facebook, Twitter, Linkedin, Instagram, Youtube, Google+, VK ✔ Google Analytics, Google Map, Admob ✔ Mantis, JIRA, Github, BitBucket, SVN, TFS Thanks for reading this overview! Best Regards, Andrew

    $27.77 /hr
    340 hours
    5.00
  10. Alex A.

    Alex A.

    Technical Translator: English, Russian, Ukrainian, German. Skype tutor

    Canada - Last active: 1 month ago - Tests: 11 - Portfolio: 8

    *** 5 STAR feedback score for each and every job I take! *** Professional and experienced translator, I am a native Ukrainian and Russian speaker with fluent English. I hold a Master`s degree in Economics (which includes marketing, business English, article writing and proofreading, IT, advertising, business strategies, planning, SEO, coaching and many more fields of study). I have passed the IELTS General test with an overall score of 7.5 out of 9, I also hold the TOEFL IBT certificate with a score of 98 out of 120. I placed first in the U.S. English spelling test and English to Russian skills test. Since 2011 I have been working in retail sales as a sports clothing store manager. My primary duties are: training and supervising employees, assisting customers and handling complaints, keeping track of inventory, doing research & planning and many more. I also have experience in online sales and promotions, I`ve been eBay user since 2007 with a 100% positive feedback score.

    $27.78 /hr
    55 hours
    5.00