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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 585 Customer support projects are completed every quarter on Upwork.


Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.63.

Last updated: October 1, 2015
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Robert H.

Robert H. Agency Contractor

Team Lead/ Technical Expert Support(Phone/Chat/Email)

Philippines - Tests: 6

I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

Associated with: MAGNIFICO

$12.00 /hr
6,636 hours

Matthew S.

Matthew S.

Expert Minecraft Admin & Java Coder

United States

I have an extensive set of skills for setting up and running a Minecraft servers. I can do anything when it comes to a server. Setting up worlds, updating jars, setting up plugins, and even making basic plugins. I have taught myself how to code so I only know a little at this point in time. I am also currently in the process of learning how to code Python.

$8.89 /hr
1 hours

Nick Leongson

Nick Leongson

Technical/Desktop Support


IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but may include: *installing and configuring computer hardware operating systems and applications; *monitoring and maintaining computer systems and networks; *talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; *troubleshooting system and network problems and diagnosing and solving hardware or software faults; *replacing parts as required; *providing support, including procedural documentation and relevant reports; *following diagrams and written instructions to repair a fault or set up a system; *supporting the roll-out of new applications; *setting up new users' accounts and profiles and dealing with password issues; responding within agreed time limits to call-outs; *working continuously on a task until completion (or referral to third parties, if appropriate); *prioritising and managing many open cases at one time; *rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; *testing and evaluating new technology; conducting electrical safety checks on computer equipment.

$4.44 /hr
1,919 hours

Anton K.

Anton K.

+5 years exp in hosting industry; NIX/WIN servers config/tuning

Ukraine - Tests: 10 - Portfolio: 1

During the last 5 years I have been working in a company that provides a full range of hosting tech support. What does this mean? - quick and complete resolution of your problem. Why quick? - because a customer wants their site to be up and running 99.9% of the time. Why complete? - because if the issue is half-fixed now it may arise in the future and the customer will have to move to another provider who can solve the problem (you know hosting is a highly-competitive marketplace). All these factors are forcing me to have (or gain as fast as possible) a wide range of knowledge in system administration, programming, code debugging and customer relationship.

$16.67 /hr
74 hours

Oscar Santana

Oscar Santana

IT Support, customer support, Web and Wordpress Developer. DBA

Venezuela - Tests: 2

I work as a programmer, social media manager and specialist in customer support both in the social part as IT. I have more than 6 years working with Customer and IT support using, chat, Helpdesk, and phone to give support to clients. I also have experience as a Web Hosting support Agent. I like to work as a freelancer, I consider myself a person who always solves problems, proactive and enthusiastic, always willing to take on new challenges and learn something new every day. -- Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar nuevos retos y aprender algo nuevo todos los días.

Groups: Bluehost Developers and Designers

71% Job Success
$8.89 /hr
1,586 hours

Mariusz S.

Mariusz S.

Project Manager | Gamification Design Consultant |

Poland - Tests: 4 - Portfolio: 1

Project Management / Customer Support / Operations / Gamification I help startups manage their projects and remain an excellent client relationship. My experience reaches from small projects, individual startups to working for corporations reaching 130 thousand employees. Let me know on what I can help you with. Learn more about me on

$40.00 /hr
52 hours

Marius vicol C.

Marius vicol C.

Customer Service/Network Support

Romania - Tests: 5 - Portfolio: 1

I have a huge experience on internet issues, pppoe, tcp/ip, dhcp and different OS. Same time i have 7 years of experience in Customer Service and Networking and in all this time I have satisfied the clients with my skills. My straights skills are: punctuality (I was late one time in 7 years because a car crash), ambition, requirement, working in stress, work in team, best result, customer satisfaction, best quality, optimum results and in the same time technical skills in Windows XP, Vista, 7, 8, 10, MAC OS and MAC OSX are my duties that I have to excel day by day.

100% Job Success
$8.00 /hr
794 hours

Shereen M.

Shereen M.

You want it i have it for you!

Malaysia - Tests: 16 - Portfolio: 9

I have an extensive experience in Customer Service, Sales, Appointment Setting,Data Entry,Lead Generation and Online Researcher.I have been handling several accounts from sales to customer service. Part of my responsibility is making sure that the client or the customer was able to understand about the service that we are offering to them, I always make sure that i make business easy and quick by having a solid understanding and strong knowledge about the product. I always recognize their emotions by connecting and caring for what they feel. I make it a point to resolve their concern by identifying by unstated needs and providing flexible solutions. This has been my role for 6 Years as a Customer Service Representative, Administrative Assistant and Sales Representative. I make it a point to make sales at the end of the shift and create an extra ordinary experience with the customers.

78% Job Success
$13.00 /hr
2,762 hours

Shabana Khan

Shabana Khan

Expert Customer Support Manager

India - Tests: 1 - Portfolio: 1

I have several years of customer service experience Chat support;Zendesk,Livechat, Kayoke;Email support, Inbound and outbound calls, Order processing, listing products in ebay, Amazon and other ecommerce sites.Can work with Seller central,manage and open tickets,data entry work,research work,seo and smm,Google Places, wordpress and HTML I also have a wealth of experience using Microsoft Word, Microsoft Excel and, Google drive to build weekly and monthly fiscal reports, record affiliate payments and head and manage projects with a team. I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep as well as your go-to guy for any additional projects you need assistance with. LoVe AlwaYs Shabana Khan

92% Job Success
$6.67 /hr
4,956 hours

Wendell davis F.

Wendell davis F.

Global Technical & Customer Service Support / I.T. Support

Philippines - Tests: 9 - Portfolio: 1

I have the ability to support and help out my clients with minimal supervision. Been in the BPO / Call Center industry for 5 years now. Able to give out full support to our clients with an achievable goal of a 100% Satisfaction and 100% Quality assured results. Now in a Service Desk position, able to support in IT Fields and support applications the company uses. - Wordpress - MSP - Service Desk - IT Services - Technical Support / Customer support - Virtual Assistant - Researcher - Image / Logo editor - Content writing - Great experience on e-Mail, web, chat and phone support.

79% Job Success
$8.89 /hr
3,514 hours