Services:QA / Testing / Transcription / Tech Support / Article-writing
For the past 4+ years I was involved in working for a contact center, primarily in the technical support field, troubleshooting DSL connection issues and setting up several models of modems and routers, supporting different operating systems such as Windows/MAC OS.
Over the last two years of my stay at the contact center, I moved to workforce related duties, such as forecasting, scheduling and monitoring. My reports building skills were developed during this time as we were using MS Office applications such as Word/Excel most of the time.
Presently, I have now switched career paths and am a QA/Test Engineer for a financial firm, conducting manual tests for their various POS applications. I am involved in not only execution of the scripts, but requirement analysis and test case building.
My objectives would include giving 100% into any effort that I can be a part of, whether it be concerned with technical support, QA/software testing, or administrative work. I will provide service that I can be proud of as I continue to grow as a professional and an individual.