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Process improvement Job Cost Overview

Typical total cost of Upwork Process improvement projects based on completed and fixed-price jobs.

Upwork Process improvement Jobs Completed Quarterly

On average, 8 Process improvement projects are completed every quarter on Upwork.


Time to Complete Upwork Process improvement Jobs

Time needed to complete a Process improvement project on Upwork.

Average Process improvement Freelancer Feedback Score

Process improvement Upwork freelancers typically receive a client rating of 4.67.

Last updated: October 1, 2015

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Cesar Melendez

Cesar Melendez

Technical Resolution Expert & Process Lead

El Salvador - Tests: 9 - Portfolio: 4

My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.

$11.11 /hr
1,108 hours

Libryia Jones

Libryia Jones

Get It Done Specialist - Project Manager

United States - Tests: 6 - Portfolio: 1

Effective project manager with excellent analytical and problem solving skills with a passion for improving processes and driving results. Outstanding verbal and written communication skills, works well with all levels of management, and effectively manages teams both internal and cross-functional.

100% Job Success
$33.33 /hr
535 hours

Jan Heinicke-Clemm

Jan Heinicke-Clemm

I am looking forward to work with you

Germany - Tests: 2

I am an allrounder. Projectmanagement is my focus, but i can do various other things as - Creation and Consulting on topic cryptocurrencies - Order processing - Process efficiency optimization - Translations English-German Feel free to contact me if you have questions

88% Job Success
$44.44 /hr
89 hours

Teri M.

Senior Business Analyst (CBAP), Project Manager (CAPM)

Canada - Tests: 2

MA in Communications and Technology. Hold CBAP and CAPM designations, as well as business process management specialist (bpmS) and an enterprise content management practitioner (ecmP) certifications. My areas of expertise are: critical thinking and situation analysis, process evaluations and improvements, project management and coordination, technical and business writing, requirement elicitation and analysis, and solution validations. I have experience with a variety of ECM platforms such as SharePoint and Oracle UCM, and a variety of management tools such as BaseCamp and MS Project. I've also worked for many years with ERP systems such as PeopleSoft, Oracle, and SAP. All projects involved business process work, in terms of mapping, modeling, and/or re-engineering.

$66.67 /hr
6 hours

Alexander Kozlov

Alexander Kozlov

Top level professional Architect and SW engineer

Russia - Tests: 21 - Portfolio: 5

Make things done! I'm a professional C/C++ developer with more than 12 years of experience. I have been working both for a companies from Fortune 500 list, and a small local companies. My core competency lies in the world of mobile applications, SaaS and PaaS, desktop software and games development. I love to do my work right and really enjoy being respected for the things i do.

96% Job Success
$55.56 /hr
1,772 hours

Grigorijs Akimovs

Grigorijs Akimovs

Operations Manager / Project Manager

Germany - Tests: 5 - Portfolio: 14

Results-oriented, analytical Operations Manager and Project Manager with over three years of experience in leading a team of financial researchers. Recognized for ability to identify deficiencies and potential opportunities. Optimized processes and automated systems that enhanced quality, and increased productivity. Noted by senior management for hands-on approach, analytical thinking and problem solving skills. 7 years of experience in financial services industry 4 years of experience in operations management 3 years of experience in project management 3 years of experience in web design and advertising agency I have proven myself to be able to adopt to new environment very quickly with ability to organize and prioritize tasks effectively and efficiently. My written and spoken communication skills are performed in a way that achieves the desired goal. I am highly motivated and results driven person with attention to detail and quality. I understand technology and technology understands me.

100% Job Success
$22.22 /hr
4,015 hours

Pratik M.

Pratik M.

VBA Expert on Excel & Access Platform

India - Tests: 3 - Portfolio: 6

VBA Developer with over 6 years of experience in the software industry, specialized in integration MS Office solutions and BPM process automation. Over the last 6 years i have specialized in developing Visual Basic Solutions which includes but not limited to Excel Macros, Access Databases and VBA forms that takes time consuming task and reduce them to just minutes. I am creative and professional with my work and have high quality standards. On time deliveries are high priority. I make sure that my clients are 100% satisfied to establish long term relations. Excellent in written and verbal communication skills. Productive in a high volume, high stress, environment, with a keen eye for details. Resourceful, team player and self starter with a can do attitude. Friendly and always enthusiastic to learn new things.

93% Job Success
$9.00 /hr
537 hours

Dmitry B.

Dmitry B.

Product Manager, Agile Project Manager

Ukraine - Tests: 1 - Portfolio: 5

Professional Product Manager with more than 7 years of project and product development. Interested in: ~ creating Minimum Viable Product. ~ Developing and managing Software as Service products (SAAS) ~ Developing and managing Multi-platform products e.g. web, iOS and Android clients for one product. ~ Product wireframes and use cases definition. ~ User stories and backlog creation or review and assessment. Top Accomplishments: ★ Work as part of Product Management teams for 15 Products. ★ Real experience with developing and managing the multi-platform products. ★ Experience in such domain areas as Web Security and Cyber Security, Taxi booking apps, Restaurant systems, Talent evaluation and recruiting platforms, Shipping and Delivery apps, CRMs mobiles apps, Collaboration and Video conferencing platforms, Search engines, Game portals. ★ Managing large and small international and outsourced engineering projects and teams. (10 projects, 14 teams). ★ Experience with various technologies like ruby on rails, java, c#, php, objective c, javascript Expertise details: - 3 years of IT Executive experience as CEO, CTO and Director of Engineering. - 5 years of proven experience using Scrum and applying Agile principles and practices as Agile consultant, Agile Project manager or Scrum master. - 7 years of IT Management experience as Project manager, Delivery manager or Senior project manager. - 10 years of IT technical experience.

60% Job Success
$31.11 /hr
171 hours

Azwaan A.

Azwaan A. Agency Contractor

Senior Developer/Solution Architect (C#, .NET, MVC, AZURE, SQL)

Sri Lanka - Tests: 7 - Portfolio: 9

An Accomplished Software architect, consultant and Lead Developer, with in-depth expertise on Desktop, Web, Cloud and Enterprise applications on the .NET platform as well as strong ETL and Business intelligence expertise on the SQL Platform. Highlights 13 yrs of experience in the Industry. More than 20,000 Hrs of development work. more than a Dozen certifications (MCPD, MCITP, MCTS) on various .NET and SQL Server related technologies. I write clean code, Follow SOLID principles in development, designed to to develop manageable, extensible and reusable systems Co-Founded a US Based startup Available to work on US EST work hrs Expertise on requirements analysis , estimation to Architecting solutions and leading teams on complex development projects to review and performance tune existing applications. In-depth knowledge and familiarity of developing applications for a number of industry domains such as Financial services, Energy, Lead Processing, Automobile, Telecom billing, Consumer goods and Manufacturing. Extensive experience in enterprise software development life-cycle. Agile and Scrum/XP Methodologies in managing project teams. Key Achievements Architected, Managed and led development effort to build a complete eco-system for automobile lead processing, lead delivery, inventory management and digital advertising. Founded a Microsoft technology consulting and outsourced product development firm, leading its product delivery team and delivered multiple solutions in different industry verticals. Led improvements to existing development processes using best practices, guidelines and process re-engineering on multiple engagements. Multiple successful consulting and delivery engagements turning around troubled existing systems into revenue generating applications that can be scaled to meet customer demand. Was part of team that built the world’s first Online AGM solution. Web Technologies ASP.NET MVC (2.0 to 5.0), ASP.NET Forms, HTML5/CSS3, WCF Web Services , .NET 2.0 Web Services, SOAP/JSON/AJAX/REST, JQuery, ODATA, Knockout JS Windows Applications Windows Forms, WPF, Silverlight Frameworks .NET Framework (2.0 to 4.5), Telerik Kendo UI, Windows Azure (Cloud), Amazon SDK Software Design/Architecture Patterns GRASP, GOF, MVC, MVP, SOLID, DRY, KISS, YAGNI, Domain Driven Design(DDD), CQRS Databases/Database Technologies SQL Server (2005 – 2012), SQL Integration Services, SQL Reporting Services, Geo-Spatial Data, MongoDB, LINQ, Entity Framework, SQL Azure Middleware MSMQ, Windows Workflow Foundation, NServiceBus, SQL Service Broker Development Process Methodologies Agile, Scrum/XP, Prince 2, TDD, DDD , BDD, Continous Integration (CI) Tools Jetbrains Teamcity, 3Scale API, JetBrains DotTrace, YSlow Payment Technologies PayPal, Chase Payment Tech, Speedly, BrainTree, PayPros

Associated with: Inexis Consulting

82% Job Success
$33.33 /hr
2,812 hours