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Technical Support Job Cost Overview

Typical total cost of Upwork Technical Support projects based on completed and fixed-price jobs.

Upwork Technical Support Jobs Completed Quarterly

On average, 144 Technical Support projects are completed every quarter on Upwork.


Time to Complete Upwork Technical Support Jobs

Time needed to complete a Technical Support project on Upwork.

Average Technical Support Freelancer Feedback Score

Technical Support Upwork freelancers typically receive a client rating of 4.65.

Last updated: October 1, 2015
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Raenald D.

Raenald D.

Computer Operator / Analayst

Philippines - Tests: 2 - Portfolio: 2

To be able to help you dealing with program analysis, work flow and running batch programs for testing. Recording time statistics and tracing error remarks in each procedure. We can provide you people with expertise in the business. I am currently working in a company as a member of Production Services Department.

$3.33 /hr
0 hours

Liridon Krasniqi

Liridon Krasniqi

Computer Support Specialist

Serbia - Tests: 5 - Portfolio: 2

Almost 15 years in providing desktop support, installing & maintaining networks and support end user of the biggest ISP and telecom industries in Kosovo • Excellent knowledge of Windows & Network Administration • Excellent knowledge of designing and building LAN, WAN, Troubleshooting end user and so on.

82% Job Success
$20.00 /hr
4 hours

Paul B.

Paul B.

Experienced MQL4 programmer

United Kingdom - Tests: 13 - Portfolio: 5

MetaTrader 4 Programmer (MQL4) I'm a professional programmer with over 5 years experience in trading forex and converting / interpreting systems for Expert Advisor automation. As a Company Director (CEO) of over 15 years I always work to high standards in a completely professional and ethical manner. Being UK based, I am fully conversant with the complexities of the English language and can convey complex points in an understandable manner. All indicators, expert advisors and scripts I produce are professionally coded, tested and robust, and include the following as standard (where appropriate): - 4/5 digit broker compatibility - Automatic time zone / offset recognition - Built in error checks - Built in safety features (i.e. Closure of orders where stop loss setting fails) I have previously coded the following complex scenarios which can be readily built into future projects: - Serial number protection linked to varying expiry dates - Restriction of indicators/expert advisors to specific chart types and/or timeframes - Automatic changing of charts to correct timeframes - Lot sizing based on account risk percentages - Spreadbetting compatibility - News avoidance (eg. Stopping trades around high impact releases) - Scraping for retrieving information from web sites / RSS feeds I have developed a robust licencing system which can be encoded into any EA or indicator. It allows on-line authorization, chart and time-frame restrictions plus allows remote changing of EA/indicator settings and variables. Please ask for a demo if you are interested. All expert advisors are coded to provide for enhanced optimization and quick backtesting. As a supplementary service I can create professional looking installers and autorun front ends for installation CD's, USB sticks, etc., including the incorporation of logos and branding graphics. I also have experience writing technical manuals, creating video tutorials and preparing seminars.

99% Job Success
$30.00 /hr
115 hours

Bhushan Kumar Sharma

Bhushan Kumar Sharma

Linux Servers AWS Cloud Hosting Security CPanel Plesk VOIP PenTest

India - Tests: 4 - Portfolio: 14

Since 2001, I have been dedicatedly working with Linux Operating Systems & Open Source. Services Provided ::- Deployment, Configuration, Security, Hardening, Monitoring, Performance Tuning, Troubleshooting of Linux Server Roles AWS – Amazon Web Services Migration of Servers Hosting Panels like WHM/CPanel, Plesk etc Asterisk Dialers, VOIP and Call Center Solutions Customization of Linux Kernel & Distro with Rebranding Faculty of Post-Graduate Degree in Computer Sciences. Firewalls & Gateways Linux HPC - High Preformance Clusters Remote Server Support & Troubleshooting L3/L4 Security Auditing of Servers & Websites Cloud & Virtualization Technical Writing VPN - Site-to-Site, Road-warrior Vulnerability Assessment & Penetration Testing Kayako

100% Job Success
$16.67 /hr
3,994 hours

Robert H.

Robert H. Agency Contractor

Team Lead/ Technical Expert Support(Phone/Chat/Email)

Philippines - Tests: 6

I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

Associated with: MAGNIFICO

$12.00 /hr
6,588 hours

John Unruh

John Unruh

Software and Web Quality Assurance

United States - Tests: 14 - Portfolio: 1

Software and web app QA. With my nine years of Silicon Valley experience in QA with Netscape and America Online, followed by ten years of freelance work, whether you are a large or small company or a start-up, I can handle your QA needs, guiding your product to perfection.

100% Job Success
$11.11 /hr
3,191 hours

Nick Leongson

Technical/Desktop Support


IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but may include: *installing and configuring computer hardware operating systems and applications; *monitoring and maintaining computer systems and networks; *talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; *troubleshooting system and network problems and diagnosing and solving hardware or software faults; *replacing parts as required; *providing support, including procedural documentation and relevant reports; *following diagrams and written instructions to repair a fault or set up a system; *supporting the roll-out of new applications; *setting up new users' accounts and profiles and dealing with password issues; responding within agreed time limits to call-outs; *working continuously on a task until completion (or referral to third parties, if appropriate); *prioritising and managing many open cases at one time; *rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; *testing and evaluating new technology; conducting electrical safety checks on computer equipment.

$4.44 /hr
1,919 hours

Oscar Santana

Oscar Santana

IT Support, customer support, Web and Wordpress Developer. DBA

Venezuela - Tests: 2

I work as a programmer, social media manager and specialist in customer support both in the social part as IT. I have more than 6 years working with Customer and IT support using, chat, Helpdesk, and phone to give support to clients. I also have experience as a Web Hosting support Agent. I like to work as a freelancer, I consider myself a person who always solves problems, proactive and enthusiastic, always willing to take on new challenges and learn something new every day. -- Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar nuevos retos y aprender algo nuevo todos los días.

Groups: Bluehost Developers and Designers

71% Job Success
$8.89 /hr
1,586 hours

Christopher G.

Christopher G.

I.T Professional / Desktop & iOS Device Technician

Philippines - Tests: 13

I aspire to secure the position of a I.T Professional where my 8 years of experience and knowledge in software installation, hardware installation, networking, troubleshooting, internet configuration, iOS Device troubleshooting, documentation, data controlling, data entry and data migration can be put to use within a company for achieving it's goals and targets.

84% Job Success
$5.00 /hr
7,306 hours

Shereen M.

Shereen M.

You want it i have it for you!

Malaysia - Tests: 16 - Portfolio: 9

I have an extensive experience in Customer Service, Sales, Appointment Setting,Data Entry,Lead Generation and Online Researcher.I have been handling several accounts from sales to customer service. Part of my responsibility is making sure that the client or the customer was able to understand about the service that we are offering to them, I always make sure that i make business easy and quick by having a solid understanding and strong knowledge about the product. I always recognize their emotions by connecting and caring for what they feel. I make it a point to resolve their concern by identifying by unstated needs and providing flexible solutions. This has been my role for 6 Years as a Customer Service Representative, Administrative Assistant and Sales Representative. I make it a point to make sales at the end of the shift and create an extra ordinary experience with the customers.

78% Job Success
$13.00 /hr
2,762 hours