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Technical Support Job Cost Overview

Typical total cost of Upwork Technical Support projects based on completed and fixed-price jobs.

Upwork Technical Support Jobs Completed Quarterly

On average, 146 Technical Support projects are completed every quarter on Upwork.

146

Time to Complete Upwork Technical Support Jobs

Time needed to complete a Technical Support project on Upwork.

Average Technical Support Freelancer Feedback Score

Technical Support Upwork freelancers typically receive a client rating of 4.62.

4.62
Last updated: August 1, 2015
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  1. Subbarayudu M.

    Subbarayudu M.

    BMC Remedy ITSM Developer and Administrator

    India - Last active: 22 days ago - Tests: 1

    Professional Summary  BMC Remedy relevant work experience of 8.9 Years in Development, Integrations with other applications, configurations and Customization of ITSM suite of applications.  Best experience in transformation Projects; I do requirement gathering, Implementation of new requirements, testing and providing ITSM Training to User.  ITIL Foundation Version3 certified from APM Group in Sep 2010.  Have got best hands-on/knowledge in configuring foundation data, asset management, approval engine, SLM targets etc. (using data management tool, AR Import & AIE)  Good skills in administrating BMC ITSM Suite version 8.1 and version 7.6.03, AR Server & MidTier on Linux and Windows servers.  Integrated ITSM with in-house and Third party applications using remedy Web Services.  Have done ITSM Installation of both version 8.1 patch 02 and 7.6.03, Midtier 8.1 and required database configuration; By solving all installation issues  Exposure to Network Fault Management system. Had undergone corporate training on Tivoli Netcool Omnibus and have good understanding on Impact and Webtop functionalities.  Involved in design, workflow and implementation of Trouble Ticketing Management by integrating Netcool and Remedy applications with Gateway.  Ability to support and enhance Netcool Automations and Controls by providing valid inputs for enrichment/correlation polices. Got hands on Netcool Webtop end user administration.  Actively Involved in GNOC ISO 27K certification procedure. Defined and implemented control and security mechanisms for GNOC OSS environment like Access controls, Incident, change and Asset management.  Have got authorized training on Citrix XenApp V6.5 and ability to support GNOC OSS Citrix platform.  I have learnt the concepts of BMC Atrium Discovery and Dependency Mapping (ADDM); BMC SRM & Work order Management.  Have got hands on business objects server and developing crystal reports and building typical SQL views/queries on remedy tables.

    $20.00 /hr
    29 hours
    4.88
  2. Alan Schroeder

    Alan Schroeder

    Computer and Network Support Ticket, Chat, Phone, Social Agent

    United States - Last active: 1 day ago - Tests: 9 - Portfolio: 1

    Since before graduating high school, I have been involved in the technology field. My core competency is in problem-solving, staff training, and technical support, but as the sole contractor in many places, I have expanded into roles in Linux and Windows server Administration, IIS Services, C++ scripting, and Administrative support and budgeting. My professional work experience began as a jack-of-all-trades at the local library, and soon expanded to systems and network administration roles at libraries in nearby towns. I have recently received my B.A. in Business Information Systems, adding to my A.A.S in Microcomputer Support Specialist and A+ Certification.

    Groups: Pro Customer Service

    $12.00 /hr
    59 hours
    5.00
  3. Mariusz S.

    Mariusz S.

    Project Manager | Gamification Design Consultant | szyma.co

    Poland - Last active: 4 days ago - Tests: 4 - Portfolio: 1

    Project Management / Customer Support / Operations / Gamification I help startups manage their projects and remain an excellent client relationship. My experience reaches from small projects, individual startups to working for corporations reaching 130 thousand employees. Let me know on what I can help you with. Learn more about me on http://szyma.co/

    $40.00 /hr
    50 hours
    5.00
  4. Norman Villaresto

    Norman Villaresto

    Technical Support/IT ServiceHeldesk

    Philippines - Last active: 7 days ago - Tests: 2

    I've been in BPO industry, specifically in technical account and currently looking for jobs which is related with my current field. I have an extensive knowledge in PC hardware and software, networking basics, as well as configuring Windows server, mail server (MS Exchange), and Active Directory. I'm flexible, hardworking and fast learner. I can also work in a fast paced industry and can work with minimum supervision. My work is my passion and I always give out the best in me on my work.

    $4.44 /hr
    234 hours
    5.00
  5. Catherine G.

    Catherine G.

    Rockstart Quality Assurance Engineer, Tester

    New Zealand - Last active: 7 days ago - Tests: 9 - Portfolio: 2

    I'm a network test Engineer with 5+ experience in IT industry. I started out as an IT support for a multinational company for 3 years before I took CCNA certification and decided to move into Computer Networking field. I am now a part of a company that makes router and Switches a system Test Engineer and have experience with agile testing methodologies.

    $16.67 /hr
    1,778 hours
    4.92
  6. Rod Ryan Lopez

    Rod Ryan Lopez

    Systems/Server Administrator / Network Admin / IT Service Desk Analyst

    Philippines - Last active: 13 hours ago - Tests: 1

    CAREER OBJECTIVE: To deliver with the highest efficiency the technical skills and experiences learned combined with personal values and desirable attitudes. Meet the client’s expectation and satisfaction towards company success. SKILLS: NETWORK SECURITY ADMINISTRATION: ** Proficient in Network Security and Network Problem Troubleshooting. ** Experience in configuring of High End Enterprise CISCO Routers, Summit Extreme L3 and Alcatel Switches. ** Strong knowledge in Network Configuration, VOIP and Network Design Infrastructure of LAN and WAN convergence. ** Strong knowledge in IP Addressing / Subnetting IPV4. ** Strong knowledge in Wireless LAN and 802.1x authentication network infrastructure. ** Strong knowledge in Routers with different Routing Protocols. SYSTEMS SUPPORT AND SERVER ADMINISTRATION: ** Experience in Windows Server 2008 & 2003 Active Directory Administration. ** Experience in Microsoft Exchange 2010 / 2003 Administration. ** Server Virtualization Experience ** Experience in Hyper-V, Hypervisor or Virtual Machine ** Experience in Symantec Backup Exec 2012/2010 and Symantec Endpoint Protection Manager. ** Experience in Amazon Route 53 Domain Management. ** Strong knowledge in Windows OS platforms, Wordpress and SonicWall. ** Strong Desktop Support troubleshooting skills (Hardware & Software). ** Knowledgeable in Citrix Administration. ** Software Installation of Anti-virus, Windows and Linux Red Hat platforms. ** Virus Removal and Prevention. IT SERVICE DESK SUPPORT (with ITIL concepts): ** 1st and 2nd line technical support; answering support queries via phone, email, remote and desk-side support. ** Maintained a high degree of customer service for all support queries and adhere to all service management principles. ** Take ownership of user problems and be proactive when dealing with user issues and to log all calls in the service desk ticketing system. ** Monitoring of ticket queue and ensure all request and issues are resolved in an efficient and timely manner. ** Set up, install and test PCs and peripherals for users. ** Served as technical resource to answer questions, identify needs, make recommendations, and carry out research. ** Maintained professional and technical knowledge by reviewing related professional publications. ** Undertake any other reasonable duties as requested by the IT Manager and Service Desk Team Leader. ACHIEVEMENTS: ** Completed and Passed Japanese Elementary 1 Course.

    $5.56 /hr
    8,126 hours
    4.31
  7. Salahuddin Razib

    Salahuddin Razib Agency Contractor

    Server Administrator, Automation, Script, C++, VC++, AutoIt, imacros

    Bangladesh - Last active: 2 days ago - Tests: 10 - Portfolio: 2

    Virtual Assistant, Programmer and Automator. Can do Ad posting and Lead Generation. I can make web bots, I have good experience in windows automation. I have worked with AutoIt, imacros, Sekuli, winautomation, autohotkey etc. I can fix any hardware, network and OS related problem of PC or Server. I have good experience in troubleshooting and virus removal. I have experience in web scraping too. I am a system administrator, I have good experience in Linux and Asterisk. I also want challenging Development and Programming position where i can apply my technical skills and experience to facilitate the success of complex and large project. I want established my self as a professional software developer and programmer, so that over last 8 years I have developed wide range of desktop application for my clients using VB, .NET, C#, C++, Delphi, MySql, Access.

    Associated with: Interwave

    $12.00 /hr
    134 hours
    4.56
  8. mohamed khalaf

    mohamed khalaf Agency Contractor

    Senior Linux and VoIP Administrator,

    Egypt - Last active: 2 days ago - Tests: 3 - Portfolio: 1

    With more than 4 years of Linux and Windows Administration , I will be able to Support and Help My Valued Clients using my full experience with a Very wide range of applications and services such like : Linux ,Centos ,Fedora ,FreeBSD ,Ubuntu ,Windows Servers ,Cpanel ,Plesk , Zpanel ,ISPconfig ,WHMCS ,Google Cloud Computing ,Rackspace ,AWS ,Digital Ocean ,Godaddy ,Apache ,Nginx ,PHP ,Fastcgi ,SSL ,Mysql ,Bind ,PHPmyadmin ,Wordpress ,Joomla ,Firewalls ,VPN ,FTP ,Mail Servers ,Jira ,Confluence ,Stash ,Fisheye ,GIT ,Asterisk ,ELastix ,and many more services I'm a good Team Player and Team leader as well ,and I'm willing to Take any opportunity to prove my abilities just to make the client satisfied so I can build up my profile with a perfect feedback.

    Associated with: EGY-TECH Agency

    $14.00 /hr
    470 hours
    4.90
  9. Vadim Bazhov

    $11.11 /hr
    32 hours
    5.00
  10. Mark Cooper

    Mark Cooper Agency Contractor

    Enterprise Mobility Admin, Senior IT Specialist & Lead System Analyst

    United States - Last active: 6 days ago - Tests: 5

    Professional IT Engineer with a Bachelor’s of Science degree in Computer Information Systems. 19 years in-depth technical expertise and business experience at top Oil and Gas companies (Schlumberger / WesternGeco) and computer firms (Microsoft, Compaq) as a Enterprise Mobility Administrator, Senior Mobile Specialist (Mobile Device Management (MDM)), Systems Analyst 2, Programmer, Application Engineer, IT Trainer, Encryption Trainer - Credant and Bitlocker Champion, Knowledge Champion, Technical Support Lead / Trainer, IT Support Analyst L3, Quality Assurance (QA) Tester, Courion Admin, and VoIP (Voice Over IP) Admin. Abilities include finishing assigned tasks with minimal supervision and using problem solving and people skills to satisfy clients. Ability to manage priorities and tasks as needed in a fast-paced work environment. Superior interpersonal, strong organizational, detail-oriented, analytical, instructional, and troubleshooting skills. Exceptional verbal and written communication and collaboration skills to effectively communicate with multiple teams.Future goals include education leading to a Doctorate / PhD in Computer Information Systems.

    Associated with: AAA Mobility Solutions

    $33.33 /hr
    0 hours
    4.79