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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 281 Phone Support projects are completed every quarter on Upwork.

281

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: September 1, 2015
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  1. Abhilash M.

    Abhilash M.

    6+Years Experience- Windows/Oracle/HP/Cloud Certified Infra Architect

    New Zealand - Tests: 17 - Portfolio: 3

    6+ Years experience in : * BMC Tools Design/Installation/Configuration. * HP Tools : Certified Accredited Integration Specialist * Windows Administration * Oracle certified Solaris Administrator * ITIL V3 certified Process designer. * Web Programmer * PHP/MySQL expert.

    $27.78 /hr
    787 hours
    4.99
  2. Robert H.

    Robert H. Agency Contractor

    Team Lead/ Technical Expert Support(Phone/Chat/Email)

    Philippines - Tests: 6

    I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

    Associated with: MAGNIFICO

    $12.00 /hr
    6,393 hours
    4.70
  3. Jeffry S.

    Jeffry S.

    Systems Engineer

    Dominican Republic - Tests: 16 - Portfolio: 1

    My LinkedIn Profile goo.gl/dU8i1X Server Manager in Windows 2000, 2003 and 2008 Server: Domain Admin, Active Directory, domains, control, policies, IIS, etc.. Lotus Notes Domino Administrator Admin Operating Systems Windows XP, Vista, 7. Support for Mac OS Tiger, Leopard, Snow Leopard, Apple. Office 2000, 2003, 2007, 2010 for Windows. Office 2004, 2008 for Mac Telecommunications: PBX configuration, AVAYA Central Manager, Fleet Management, Balckberry, iPhone. Configure all printer models, repair, etc.. Mac Support. Install, configure and use VMWare ESXi, Vsphere and VMWare Workstation.

    $25.56 /hr
    0 hours
    5.00
  4. Mark Cooper

    Mark Cooper Agency Contractor

    Enterprise Mobility Admin, Senior IT Specialist & Lead System Analyst

    United States - Tests: 5

    Professional IT Engineer with a Bachelor’s of Science degree in Computer Information Systems. 19 years in-depth technical expertise and business experience at top Oil and Gas companies (Schlumberger / WesternGeco) and computer firms (Microsoft, Compaq) as a Enterprise Mobility Administrator, Senior Mobile Specialist (Mobile Device Management (MDM)), Systems Analyst 2, Programmer, Application Engineer, IT Trainer, Encryption Trainer - Credant and Bitlocker Champion, Knowledge Champion, Technical Support Lead / Trainer, IT Support Analyst L3, Quality Assurance (QA) Tester, Courion Admin, and VoIP (Voice Over IP) Admin. Abilities include finishing assigned tasks with minimal supervision and using problem solving and people skills to satisfy clients. Ability to manage priorities and tasks as needed in a fast-paced work environment. Superior interpersonal, strong organizational, detail-oriented, analytical, instructional, and troubleshooting skills. Exceptional verbal and written communication and collaboration skills to effectively communicate with multiple teams.Future goals include education leading to a Doctorate / PhD in Computer Information Systems.

    Associated with: AAA Mobility Solutions

    $33.33 /hr
    0 hours
    4.79
  5. Chielo F.

    Chielo F.

    Data Entry Expert/ Technical /Customer Support/ Manual QA for Websites

    Philippines - Tests: 4 - Portfolio: 4

    My experiences include the following: * BPO Inbound Agent * Credits and Collections for a Utility Account in Canada * Chat Support (technical, billing, customer service, and sales) catering US. * Technical Assistance for Internet, Cable, and Phone Service * Request Verification * Proofreading * Facebook Manager for Ads * Phone Representative for a Lawn Firm attending to personal injury cases * Google Speech Recognition * Project Manager/ Website QA/Office Assistant Tools I was able to work with include the following: Asana Google Docs, Drive Dropbox WordPress cPanel X Softfon I would love to succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self development. And help me achieve personal as well as organizational goals. I’m hoping that my personal profile satisfies your criteria on selecting your preferred employee for the job.

    $11.00 /hr
    1,398 hours
    4.70
  6. Jovilyn A.

    Jovilyn A.

    Admin Works, Transcription, Email, Live Chat, CS

    Australia - Portfolio: 2

    Going the extra mile to achieve satisfactory results and getting the job done in a timely manner are promises that I always keep. I am a very creative person, pay attention to details and quite competitive. As evidenced in my work history, I started from scratch as a Call Center Agent, then laddered myself as a Subject Matter Expert and after a short course of time, I've elevated my position as a Trainer. My responsibilities as a Trainer were to provide coaching and training of both new recruits and experienced agents with proper English grammar skills, product knowledge, improving productivity, reducing operating expenses, provide an outstanding customer experience and reducing attrition. I am proficient in MS Word, Excel, internet research, typing and data entry, transcription, customer service & technical support, email handling, live chat support, and other admin works.

    $7.00 /hr
    7 hours
    5.00
  7. Swapnali A.

    Swapnali A.

    Expert in Magento/SEO/Volusion/Shopify/3D-cart/Yahoo store/Live chat

    India - Tests: 2

    Search Engine Optimization (SEO) Consultant With 3 years of internet marketing, SEO, website development experience, I am in a unique position to help organizations who need to outsource their SEO/SEM projects to A-Level talent at a very affordable rate. I can provide Search Engine Optimization, PPC, Media Buying, Viral Marketing, Link Building, Content Writing and Affiliate Marketing for your websites or blogs. I want to work with individuals or companies that have a serious interest in gaining, regaining, or retaining Google, Yahoo!, MSN search engines rankings. I have been successful throughout my career, and this can be attributed to my strong leadership and interpersonal skills. The following is a rather lengthy and detailed description of my knowledge and jobs I've held in the past that showcase what I'm capable of. Despite the length, this portrayal is by no means complete.

    $3.33 /hr
    3,908 hours
    4.68
  8. Maxim Paliy

    Maxim Paliy

    Support, Web Developer

    Ukraine - Tests: 4

    I am young, proactive, hardworking person who is looking for a job that will allow me to grow up along with the company I work for. I got very useful experience while being a part of customer support team in one of the biggest car accessories selling company in US - CarID.com 36+ months experience in MotoCMS.com team allows me to complete any type of task concerning MotoCMS projects.

    $8.89 /hr
    105 hours
    4.64