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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 697 Customer support projects are completed every quarter on Upwork.


Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.63.

Last updated: August 1, 2015
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  1. Ellen Sue Pilger

    Ellen Sue Pilger

    Ecommerce Customer Service / Support / SEO / Administrative / Bookkeep

    United States - Last active: 10/30/2014

    I have produced accurate, reliable, time sensitive results for many businesses working as a professional in customer service and administative management. Most recently I have been working remotely for an ecommerce firm taking orders, providing customer service and search engine optimization as needed. My skills in friendly communication, problem solving, technical solutions, accuracy against deadlines has been honed from many years of experience in a variety of environments. I am available 7 days per week for projects or on-going part-time tasks that will fill in the gaps to develop your business. You can count on me for honest support in the areas of order processing or other data-entry, SEO, telephone interviews, research, proofreading, bookkeeping assistance or a variety of administrative duties.

    $16.67 /hr
    124 hours
  2. Amine Ghoumrassi

    Amine Ghoumrassi

    Customer support specialist

    Romania - Last active: 1 day ago - Tests: 1

    I studied Management and business administration at the academy of economic studies. I own a master's degree in energy sector. I became a senior customer support specialist two years ago, I worked in different area and companies, as inbout and outband agent, manager and senior manager for a construction company and events manager for the algerian embassy in bucharest. I am computer literate and I can work easily with Word, Excel, Virtaal and OmegaT. I learn quickly how to use new softwares.

    $4.50 /hr
    1,239 hours
  3. Bernesito Putong

    Bernesito Putong

    Quality Assurance Analyst, Virtual assistant ,Customer Service Support

    Philippines - Last active: 5 days ago

    Proactive and more than willing to grow with the Company. Team Player. Professional with Exceptional Leadership, Communication and interpersonal Relationship Skills that highly motivates the Organization in achieving specific goals and objectives. Single and has a Background in the Following competencies: . Performance-driven, with excellent customer satisfaction surveys consistently. . Proactive self-starter with track record of initiative, personal responsibility, ownership of work and reputation for removing obstacles and providing appropriate solutions to problems. . Highly analytical thinker with demonstrated ability to scrutinize technical and financial data. . Keen researcher who effectively share to others whatever best practices and directs top-level strategic department initiatives. . Superlative interpersonal communicator, presenter, and negotiator; delivered effective presentations to corporate senior executives; successfully negotiated agreements to avoid litigation. . Creative, dependable, and enthusiastic change agent with proven track record in improving efficiencies, reducing costs, and increasing revenues. . Skilled team member with proven effective time management skills and utilizing the best and possible resources to resolve a problem. . Strategic financial researcher with history of consistent and effective strategies to win dispute cases on financial credit and debit card accounts.

    $5.00 /hr
    14 hours
  4. Mary benjalyn D.

    Mary benjalyn D.

    Experienced Web Marketing Specialist

    Philippines - Last active: 1 day ago - Tests: 1

    My objective is to be able to work efficiently with my employer though the following: - prompt submission or completion of tasks. - following the protocols of the company. - working harmoniously with the employer, colleagues and customers. - providing quality service in every task assigned to me. My experiences as a marketing staff has further developed my skills in social media marketing, search engine optimization (SEO), branding and customer service. I have also learned how to cope up with urgent tasks and make sure to deliver it with quality. I believe that commitment, mastery and empathy will make me an effective marketing personnel to any company.

    $6.50 /hr
    120 hours
  5. Marsha Pierre

    Marsha Pierre

    Administrative Professional

    United States - Last active: 23 days ago - Tests: 5

    Multi-faceted, efficient & reliable administrative professional with 10+ years of experience supporting executives, sales and managers to improve internal operations for small businesses. Proficient in all of the standard office desktop software, CRM applications and design programs. Diversified skill sets covering administrative support, client relations, writing, human resources & recruiting, account management and project management. Excellent inter-personal, phone and digital communication skills.

    $28.88 /hr
    0 hours
  6. Evan D.

    Evan D.

    Escapade | Internet Development

    United States - Last active: 26 days ago - Portfolio: 16 Escapade Internet Development is a boutique design and development studio based in the USA, serving clients worldwide. Escapade offers a variety of design, development, commerce, consulting, and support services. My passion for the technology industry began when I developed my first online business at the age of eighteen. After a successful sale of that business, I was offered the opportunity to join the Stevie Award Winning Support Specialist Team at Squarespace. I have since produced hundreds of websites for clients all over the world. I have been solving problems and turning ideas into realities since my first project over eight years ago. Currently, I remain devoted to my passions. When I am not working, you can find me pursuing my to-do list of both personal and professional goals. Some recent adventures include snowboarding in Japan, surfing in Nicaragua, trekking in Peru, and camping across America.

    $55.56 /hr
    0 hours
  7. Ronald R.

    Ronald R.

    Data Entry Professional / Virtual Assistant

    Philippines - Last active: 19 days ago - Tests: 7

    I believe that with my educational background since College years my computer skills (Programming, Analysis and Design and Data Entry Processing) have been developed. And up to today I never cease to stop learning and increasing my potential of digging into the deep and depths of self-exploration and even pitching into new avenue for me to be able to live up in this fast-paced changing world in order to grow professionally and maturely in every endeavors I am into. In fact, I have been enhancing myself since I also consider indulging myself taking up Master In Business Administration wherein another side of me being unraveled and on my last leg now (thesis writing). By the way, recently, my work deals mainly with Computer particularly in e-Business like Magento. And I have also few exposure to Quickbooks and MYOB. Moreso, backed up with my employment experiences in various industries like in Pharmaceutical would boost up my confidence in dealing with different internal (co-workers and Bosses) and external clienteles (like doctors, Pharmacy owners, Pharmacists and Staff and Competitors) from all walks of life which primarily become the training ground in building the Business side of me which is exposed in Sales / Marketing. With a pinch of Computer Skills combined with a dash of Business Skills coupled with a right attitude towards work plus willingness to grow with the company I am into and right amount of courage to take the risk would personify who am I and what I would bring to the company I will be with.

    $3.33 /hr
    0 hours
  8. Joaquin Vergara

    Joaquin Vergara

    Customer Service Representative

    Uruguay - Last active: 24 days ago - Tests: 5

    I'm a Trainer with more than 1 year Customer Service experience. I currently work at Expert Global Solutions providing services to the Top Customer Service company worldwide, Beginning in August 2014 our Peak Season preparation began by the initiation of the Trainings. My role as a Trainer is to organize and promote the course by planning, preparing and researching every lesson that is supposed to be given. Success required to have the necessary to be in charge of team composed by around 25-28 people from training until two weeks after they started operating. Monitoring and analyzing performance patterns was a must in order to develop an action plan to improve the quality of service of the agents. Colleagues know me as a person who learned by approaching and that is the exact same way that I teach. My way of training is a very practical one, I go straight to the topic and give real scenarios of what could happen, having always the theorical and generic training material as a reference. I try to provide as much knowledge and tips that I can to make their job easier and for the transition to operate to be smoother. I'm currently going through the first stage of becoming an Airline Pilot with my theorical examination approved and coursing only the practical classes. Work Hard. Have Fun. Make History.

    $6.00 /hr
    0 hours
  9. Jigar Vyas

    Jigar Vyas

    CRM Support / Customer Service/ Technical Support

    India - Last active: 29 days ago - Tests: 5 - Portfolio: 3

    Experienced in help desk support, Customer service, technical support, managing ebay and amazon store. Solid knowledge in Microsoft office and document management. Working with wide range of CRM tools. Resolving the complex technical issues escalated from level 1. Maintaining a healthy matrix all the time like First Time Response, Total resolution time, reopen rate, customer satisfaction etc. Professional Goals include continuing to grow in leadership and knowledge, excel in innovative technology application, interact and share with team members and colleagues, and develop world-class solutions to real world challenges

    $6.67 /hr
    1 hours
  10. Chirag J.

    Chirag J. Agency Contractor

    Expert HTML5, CSS3, JQuery, PHP, WordPress, Genesis, Laravel, MySQL

    India - Last active: 7 days ago - Tests: 4 - Portfolio: 13

    For over seven years, I have been actively developing websites for corporates, private organizations, schools and hospitals. As a result, I have sharpened my programming skills in the following languages; HTML5, CSS3, JQuery, PHP, WordPress, MySQL. I am a seasoned web-design project manager seeking to employ my skills in creating modern and dynamic websites for all categories of clients, right from the beginning to the highest level of application and add-on integration. My dream is to be part of a mastermind team ready to exhaust talent and resources to help companies overcome website creation challenges. I am a team player, a free willed thinker and an enthusiast for the future of internet communication. It is my habit to take on new challenges and turn them into opportunities. I like working on models that solve everyday problems; improving website efficiency and sleekness in order to make it stand-out in the competitive business and online presence. Equipped with strong work ethics, I have been able to maintain long-term working relationships with my old clients while at the same time handling my new clients with uttermost professionalism. I therefore welcome new clients who are yearning for unparalleled web design skills. Please visit to see our portfolio. If you are short of staff or have some urgent task to complete I can assist you as an Virtual Assistant to get the task finished. I have a good team virtual assistants who can work and you will feel like they are working from your own premise!

    Associated with: Noizy Oyster

    $10.00 /hr
    32 hours