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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 646 Customer support projects are completed every quarter on Upwork.

646

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.63.

4.63
Last updated: September 1, 2015
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  1. Avinash Ramchandani

    Avinash Ramchandani

    Customer Service Manager/Admin Assistant

    Pakistan - Tests: 2

    Over 7 years of experience handling online business customers from all over the world. Dealt with different customers who were aggressive, VIP, silent, complaining, knowing all, loyal, discount customers, impulse customers, need based and wandering customers with professionalism by following the philosophy of taking every customer contact as a chance to shine once again to build and maintain company's reputation. I am expert in providing support on Synchronous and Asynchronous channels which include phone support, chat support, email support, SMS, Facebook, Twitter and all type of web forms. From the last two years I have been using different custom sources of (customer relationship management) for processing refunds, closing new orders, forwarding new orders, shipments, placing orders on customer behalf, follow-ups, cancellations, trouble shooting of technical issues, order revisions, order tracking, creating new orders, updating communication, promotional emails, re-sending passwords, updating new information, maintaining excel and word sheets, processing new orders, solving tickets, collecting feedback's and planning new tools for better online sales. I am a hard worker, multitask self confident support person whose goal always is to learn more and more effectively and accurately in a fast paced environment to put my best for the genuine love which I have for this industry. I am looking forward to work with you as a customer support specialist or any additional tasks or services you may need assistance with.

    Groups: Pro Customer Service

    $14.96 /hr
    0 hours
    0.00
  2. Bernard Amsterdam

    Bernard Amsterdam

    Operations Manager/ Assistant Director of Operations with C-COM

    Guyana - Tests: 8

    Being no stranger to the contact center industry, Bernard has been titled the ‘Call Center Guru’ by colleagues past and present. Having already chalked up over ten (10) years of Customer Service, Sales and Telemarketing experience across a wide spectrum of Fortune 500 companies, Bernard has honed his skills to high levels of efficiency and continues to grow rapidly, both as a professional and as an individual. He has nurtured and supported the growth of young representatives who have worked for clients such as Office Depot, Tracfone Wireless, British Gas and T-Mobile. His dedication to continued self – development is evident as he prepares to complete his final year Bachelors of Arts in Theology at the University of the West Indies. Additionally, Bernard combines strong administrative skills, a professional approach and flexibility into a formula of success. Though he considers himself to be still young in the industry, he continues to excel in his Operations Management role at C-Com Marketing Group, and given the foundation he has already established, his best is yet to be realized and achieved. Education: London Chambers of Commerce English for Commerce University of the West Indies (Cave hill) Bachelor of Arts (Theology) {Year 1&2} Diploma in Customer Service (ALISON) Diploma in Operations Management (ALISON) Work Experience: Position: Intern Organization: Capitol News Job Description: Cameraman/ Video Editor Position: Clerk Organization: Muneshwers Wharf Limited Job Description: Data Entry Position: Customer Services Representative/ Floor Supervisor Organization: Qualfon Inc. Job Description: Take Technical and Supervisor requested Inbound calls Position: Customers Services Representative Organization: Clear Connect Inc. Job Description: Take Inbound and Order calls for Office Depot Position: Senior Account Operator Organization: Sambora Communications Inc. Job Description: Lead Generation for British Gas Position: Quality Assurance Supervisor Organization: Quset International Inc. Job Description: Ensuring the quality standards of the company are maintained. Position: Operations Manager Organization: C-COM Marketing Group Inc. Job Description: Day to Day management of the Contact Center Position: Assistant Director of Operations Organization: C-COM Marketing Group Inc. Job Description: Day to Day Management of the contact center and the other arms of the company.

    $10.00 /hr
    0 hours
    0.00
  3. Ellen Sue Pilger

    Ellen Sue Pilger

    Ecommerce Customer Service / Support / SEO / Administrative / Bookkeep

    United States

    I have produced accurate, reliable, time sensitive results for many businesses working as a professional in customer service and administative management. Most recently I have been working remotely for an ecommerce firm taking orders, providing customer service and search engine optimization as needed. My skills in friendly communication, problem solving, technical solutions, accuracy against deadlines has been honed from many years of experience in a variety of environments. I am available 7 days per week for projects or on-going part-time tasks that will fill in the gaps to develop your business. You can count on me for honest support in the areas of order processing or other data-entry, SEO, telephone interviews, research, proofreading, bookkeeping assistance or a variety of administrative duties.

    $16.67 /hr
    124 hours
    0.00
  4. Uzma Zulfiqar

    Information Technology

    Pakistan

    Golachi is a group formed by individuals who worked in IT consulting companies. Our core objective is to provide cost effective and reliable solution to achieve customer satisfaction in the field of information technology. We offer complete Information Technology services, including Development, Testing, Project Maintenance and network support. Our core features in the below mentioned categories. • Web Designing • Web Programming • Web site QA • Web site project management • Logo Designing • Software QA • Mobile Application QA • DBA • Server Administration • Network Security

    $10.00 /hr
    119 hours
    0.00
  5. Krishna Doddapaneni

    Krishna Doddapaneni

    E - Commerce Product Manager

    India - Portfolio: 1

    Dual Competent Product Manager with proven technical and management skills. Launched more than 20 successful projects from initial ideation stage to release. Strong UI/UX focus with a passion for product along with experience in SDLC. Optimization expert with a strong focus on customer needs. Data driven decision making with focus on CRO. Strong A/B testing background. User Testing expert.

    $16.67 /hr
    0 hours
    0.00
  6. Mary benjalyn D.

    Mary benjalyn D.

    Experienced Web Marketing Specialist

    Philippines - Tests: 1

    My objective is to be able to work efficiently with my employer though the following: - prompt submission or completion of tasks. - following the protocols of the company. - working harmoniously with the employer, colleagues and customers. - providing quality service in every task assigned to me. My experiences as a marketing staff has further developed my skills in social media marketing, search engine optimization (SEO), branding and customer service. I have also learned how to cope up with urgent tasks and make sure to deliver it with quality. I believe that commitment, mastery and empathy will make me an effective marketing personnel to any company.

    $6.50 /hr
    124 hours
    0.00
  7. Amine Ghoumrassi

    Amine Ghoumrassi

    Customer support specialist

    Romania - Tests: 1

    An Upwork-vetted Customer Service Pro, I am always willing to help other team members. I am experienced with Zendesk, Uservoice, email support, Word, Excel, Google Docs, Five9, LivePerson,live help, Instant Service, Internet Research, and have the ability to learn new or proprietary software quickly. With over 2 years experience working from home, I have the self-discipline it takes to work without a manager standing over my shoulder. I have extensive training and experience in customer service and basic tech support - via phone, email, live chat and ticket support. I have experience following written guidelines and exceeding required quality guidelines. I am able to perform data entry tasks quickly and accurately and have a great attention to detail, allowing me to excel at tasks that some might consider tedious. I have a private office within my home from which to work, so when I am performing tasks for my clients there are no outside distractions or background noise.

    $3.50 /hr
    1,495 hours
    0.00
  8. Ronald R.

    Ronald R.

    Data Entry Professional / Virtual Assistant

    Philippines - Tests: 6

    I believe that with my educational background since College years my computer skills (Programming, Analysis and Design and Data Entry Processing) have been developed. And up to today I never cease to stop learning and increasing my potential of digging into the deep and depths of self-exploration and even pitching into new avenue for me to be able to live up in this fast-paced changing world in order to grow professionally and maturely in every endeavors I am into. In fact, I have been enhancing myself since I also consider indulging myself taking up Master In Business Administration wherein another side of me being unraveled and on my last leg now (thesis writing). By the way, recently, my work deals mainly with Computer particularly in e-Business like Magento. And I have also few exposure to Quickbooks and MYOB. Moreso, backed up with my employment experiences in various industries like in Pharmaceutical would boost up my confidence in dealing with different internal (co-workers and Bosses) and external clienteles (like doctors, Pharmacy owners, Pharmacists and Staff and Competitors) from all walks of life which primarily become the training ground in building the Business side of me which is exposed in Sales / Marketing. With a pinch of Computer Skills combined with a dash of Business Skills coupled with a right attitude towards work plus willingness to grow with the company I am into and right amount of courage to take the risk would personify who am I and what I would bring to the company I will be with.

    $3.33 /hr
    0 hours
    0.00
  9. Md. mustafizur R.

    Md. mustafizur R.

    Data Entry & Social Media Expart

    Bangladesh - Tests: 4 - Portfolio: 4

    Hello Sir, My main objective is to provide excellent service, with timely, accurate, and professional results. I would love to build an awesome working relationship with my CLIENTS by my Expertise, Honesty, Sincerity and Hard Work. I provide services with 100% accuracy. Each assignment is an opportunity in itself, which gives me a chance to share my talents and skills. I’m a full time freelancer who works in a state of perfection to achieve my clients trust and satisfaction. Perform as administration support internet marketing specialist. >> I have about 4 years work experience. >> I've a very strong team about 10 members every person is qualified. >> And those people are okay to me. I am honest, reliable and hard work so you can trust in me. I always try to follow my client's instruction properly. I am waiting to get an interview from you If you can give me the details and Proper instruction I will give you my best.

    $3.00 /hr
    0 hours
    0.00
  10. M Alqab

    M Alqab

    Expert Web Designer & Complete IT Solution

    United Arab Emirates

    I am Dynamic, a goal achiever, perfectionist with excellence.11 years of work experience in different sectors i.e. 3 years of customer service 5 years in shipping by air, sea and land and 3 years and counting in Information Technology and marketing and Advertising. Running my own team, few of the specialty is web designing, e-commerce, mobile application, software development, SEO, SME,PPR etc..., Online marketing via social media, 1000+ Facebook, Twitter, Instagram, Google+ you tube, likes, votes, views, etc ... Testimonials from both male and female, American and Europeans 30-60 sec Video's or Audio's holding your companies name, logo etc ...

    $5.00 /hr
    0 hours
    0.00