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Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

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On average, 585 Customer support projects are completed every quarter on Upwork.


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Time needed to complete a Customer support project on Upwork.

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Customer support Upwork freelancers typically receive a client rating of 4.63.

Last updated: October 1, 2015
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Lincoln Islam

Lincoln Islam Agency Contractor

Creative Web designer & Technical assistant

Bangladesh - Tests: 10 - Portfolio: 22

For me, a website design is not just about making a site look pretty. Yes, i do make aesthetically pleasing websites, but graphics and look & feel are only part of the overall design. A pretty design that looks good to the eye, but not to the cash register, is useless. I offer web designing services either as part of a big picture solution or as standalone services, if you wish. You can either ask me to design your website for you as per your needs, or you may ask me to solve a particular problem for you through the design of your website. I believe that, with my skills & experience I can bring a lot to project. My web developing expertise includes: Designing, building and maintaining e commerce websites. Extensive knowledge of php, JavaScript, CSS and html5. Expert with CMS Like Magento, Wordpress, Joomla Developing custom themes for WordPress And Joomla Making Responsive Website(mobile supported) using framework like bootstrap W3C standards, SEO and capabilities of different web browsers are factors I always keep in mind while designing and developing web content and my referees can speak for my excellent coding standards.

Groups: Application Developers Alliance, PHPFox

Associated with: AppsRex, Creative IT Solutions!

$22.22 /hr
161 hours

Ronald R.

Ronald R.

Data Entry Professional / Virtual Assistant

Philippines - Tests: 6

I believe that with my educational background since College years my computer skills (Programming, Analysis and Design and Data Entry Processing) have been developed. And up to today I never cease to stop learning and increasing my potential of digging into the deep and depths of self-exploration and even pitching into new avenue for me to be able to live up in this fast-paced changing world in order to grow professionally and maturely in every endeavors I am into. In fact, I have been enhancing myself since I also consider indulging myself taking up Master In Business Administration wherein another side of me being unraveled and on my last leg now (thesis writing). By the way, recently, my work deals mainly with Computer particularly in e-Business like Magento. And I have also few exposure to Quickbooks and MYOB. Moreso, backed up with my employment experiences in various industries like in Pharmaceutical would boost up my confidence in dealing with different internal (co-workers and Bosses) and external clienteles (like doctors, Pharmacy owners, Pharmacists and Staff and Competitors) from all walks of life which primarily become the training ground in building the Business side of me which is exposed in Sales / Marketing. With a pinch of Computer Skills combined with a dash of Business Skills coupled with a right attitude towards work plus willingness to grow with the company I am into and right amount of courage to take the risk would personify who am I and what I would bring to the company I will be with.

$3.33 /hr
0 hours

Ross K.

Ross K.

Web Specialist

Australia - Tests: 2 - Portfolio: 10

Ross Kirwan of Brovio has deep skill sets in deb developments, graphic design and on-line marketing, the newly formed Brovio can offer solutions to businesses small and large that want to bring their company to the next level. Whether companies want a new website, a website redesign, website upgrades, uncreased functionality, graphic design, increased consumer engagement, lead generation, increased conversions, better SEO results or search engine marketing campaigns – Brovio prides itself with delivering strong results while offering excellent customer service which brings clients back time and time again to consult with Brovio for their custom needs.

Groups: Pro Web Designers

93% Job Success
$28.00 /hr
485 hours

Caterina Piagentini

Caterina Piagentini

Italian Translator, Virtual Assistant, E-commerce specialist

Italy - Tests: 5

Italian native speaker and qualified freelance translator with more than 5 years of exeperience (First Class BA Hons in Translation at London Metropolitan University). I also work as a proofreader and e-commerce specialist (i.e.Amazon product listings, multilingual customer service etc.) Language combinations : English-Italian Italian-English Spanish-Italian French-Italian Portuguese (Brazilian)-Italian

100% Job Success
$12.00 /hr
10 hours

William M.

William M. Agency Contractor

Website Developer- CSS/HTML/PHP/MySQL/Javascript/Social Media/SEO

United States - Tests: 5

My name is William "Nathan" McIntosh and I'm 28 from Eastern North Carolina, USA. I first taught myself HTML, from a book, when I was 14 and instantly fell in love. I created my first professional website at 15 and it's been a passion to develop websites ever since. I have vast knowledge and experience with Wordpress, including Woocommerce and various plugins. My absolute strongest skill is being able to solve a problem quickly, I learn new stuff every single day and coding is a passion of mine. My strongest asset by far is my communication and honesty, if there is something I can't do I will let you know from the very start so there is no time and/or money wasted on your part!

Associated with: Tosh Web Creations

$22.22 /hr
37 hours

Bruce Kaffenberger Agency Contractor

Advanced FileMaker Pro Developer

United States - Tests: 4

I have designed and maintained hundreds of databases for a variety of businesses and orgaizations. I specialize in FileMaker development, having been a user since version 2.1 ( I currently employ versions 11, 12, 13 and 14). I am experienced in designing databases for business, for both stand-alone and multi-user installations. For many businesses, I have designed a single database to replace the use of multiple programs that required duplication of data entry (as well as duplicating their labor cost). I customize my applications to your business and your style of working. My database designs often include document retrieval and Internet functionality. Your database can be strictly for in-house use, or accessible via the Internet. I have accumulated a broad experience in both hardware and software in over 3 decades within the computer industry. I have been self-employed since 1983, and understand the needs of a business owner and employer. I have worked with many different industries, including: medical / healthcare, retail, finance, non-profit, education, construction, and manufacturing. I have experience in understanding the various needs of these different organizations, and will perform the same for you and your business or organization. A partial list of my previous FileMaker applications: Retail Point-of-Sale Maintain prospect / customer records; generate and store quotes / orders / invoices; inventory management; customer document retrieval for pictures / PDF documents / Word & Excel files / etc.; email generation for marketing and customer notifications; Internet integration for mapping, research and tracking; reporting for inventory / sales / payments / customers / etc. Rental Point-of-Sale Maintain customer records; generate and store rentals / orders / invoices; inventory management; customer document retrieval for pictures / PDF documents / Word & Excel files / etc.; email generation for marketing and customer notifications; reporting for inventory / rentals / payments / customers / etc. Finance Company / Service Bureau AutoBilling Maintain customer records; generate invoices for each account automatically based on the billing frequency (monthly, quarterly, semi-annually and annually) and customized for each Vendor to insert the correct graphic logo at the time of printing; customer document retrieval for pictures / PDF documents / Word & Excel files / etc.; email generation for marketing and customer notifications; Internet integration for mapping, research and tracking; reporting for accounts / dealers / billing / payments / collections / histories / etc. Medical Case Logger Designed for use by Radiology Technicians at a hospital destroyed by Hurricane Katrina. The technicians employed web browsers to access a web-published database for a radiology group. The technicians created case records of the patients that the Radiologists diagnosed, and automatically produced reports for the Radiologists three times per day. The database was also accessed via the Internet by transcriptionists. On a monthly basis, an invoice for services performed was created automatically with a fully detailed log of each case. Patient Record Retrieval Developed for well-established surgical practice that maintained paper records and charts for their patients. Data imported from the medical billing application generated Patient records to expedite the search and retieval of decades of medical records. Magazine Subscription Manager Maintained subscription records for multiple magazines and newspapers published by a sports and cultural publisher. Generated reminders and reports of expiring subscriptions for marketing and billing. Service Company Manager Maintained customer records for a chimney sweeping company to store important details about each customer's account, including site surveys, services performed, future services, and service technician notes. Data was originally exported to Palm Pilot PDAs, and currently accessible by smartphone or tablet through Internet web publishing. The system also produces management and billing reports for the company, and links customer records to Internet mapping sites for directions to customer addresses.

Associated with: The Computer Connection, LLC

100% Job Success
$60.00 /hr
980 hours

Avinash Ramchandani

Avinash Ramchandani

Customer Service Manager/Admin Assistant

Pakistan - Tests: 2

Over 7 years of experience handling online business customers from all over the world. Dealt with different customers who were aggressive, VIP, silent, complaining, knowing all, loyal, discount customers, impulse customers, need based and wandering customers with professionalism by following the philosophy of taking every customer contact as a chance to shine once again to build and maintain company's reputation. I am expert in providing support on Synchronous and Asynchronous channels which include phone support, chat support, email support, SMS, Facebook, Twitter and all type of web forms. From the last two years I have been using different custom sources of (customer relationship management) for processing refunds, closing new orders, forwarding new orders, shipments, placing orders on customer behalf, follow-ups, cancellations, trouble shooting of technical issues, order revisions, order tracking, creating new orders, updating communication, promotional emails, re-sending passwords, updating new information, maintaining excel and word sheets, processing new orders, solving tickets, collecting feedback's and planning new tools for better online sales. I am a hard worker, multitask self confident support person whose goal always is to learn more and more effectively and accurately in a fast paced environment to put my best for the genuine love which I have for this industry. I am looking forward to work with you as a customer support specialist or any additional tasks or services you may need assistance with.

Groups: Pro Customer Service

$14.96 /hr
0 hours

Joan Marie Julia

Joan Marie Julia

Technical Support/Customer Support

Philippines - Tests: 2 - Portfolio: 3

For 1 year and 7 motths, I worked as a customer and an order fulfillment representative in a software company, (online reseller). Assisted customer's queries through phone, email and chat support. I assure a fruitful employer-employee business relationship, excellent timely results. I am hardworking, determined and competitive. Has a leadership capabilities. I am very responsible and I try my best to submit the task that is assigned to me on deadline. I am a person who's willing to learn new things and accept criticism.

$4.44 /hr
0 hours

Bernard Amsterdam

Bernard Amsterdam

Operations Manager/ Assistant Director of Operations with C-COM

Guyana - Tests: 8

Being no stranger to the contact center industry, Bernard has been titled the ‘Call Center Guru’ by colleagues past and present. Having already chalked up over ten (10) years of Customer Service, Sales and Telemarketing experience across a wide spectrum of Fortune 500 companies, Bernard has honed his skills to high levels of efficiency and continues to grow rapidly, both as a professional and as an individual. He has nurtured and supported the growth of young representatives who have worked for clients such as Office Depot, Tracfone Wireless, British Gas and T-Mobile. His dedication to continued self – development is evident as he prepares to complete his final year Bachelors of Arts in Theology at the University of the West Indies. Additionally, Bernard combines strong administrative skills, a professional approach and flexibility into a formula of success. Though he considers himself to be still young in the industry, he continues to excel in his Operations Management role at C-Com Marketing Group, and given the foundation he has already established, his best is yet to be realized and achieved. Education: London Chambers of Commerce English for Commerce University of the West Indies (Cave hill) Bachelor of Arts (Theology) {Year 1&2} Diploma in Customer Service (ALISON) Diploma in Operations Management (ALISON) Work Experience: Position: Intern Organization: Capitol News Job Description: Cameraman/ Video Editor Position: Clerk Organization: Muneshwers Wharf Limited Job Description: Data Entry Position: Customer Services Representative/ Floor Supervisor Organization: Qualfon Inc. Job Description: Take Technical and Supervisor requested Inbound calls Position: Customers Services Representative Organization: Clear Connect Inc. Job Description: Take Inbound and Order calls for Office Depot Position: Senior Account Operator Organization: Sambora Communications Inc. Job Description: Lead Generation for British Gas Position: Quality Assurance Supervisor Organization: Quset International Inc. Job Description: Ensuring the quality standards of the company are maintained. Position: Operations Manager Organization: C-COM Marketing Group Inc. Job Description: Day to Day management of the Contact Center Position: Assistant Director of Operations Organization: C-COM Marketing Group Inc. Job Description: Day to Day Management of the contact center and the other arms of the company.

$10.00 /hr
0 hours