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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 32 Helpdesk projects are completed every quarter on Upwork.

32

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.38.

4.38
Last updated: September 1, 2015
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  1. Bernard Leigh

    Bernard Leigh

    Director of Professional Services, Consulting and Program Management

    Cyprus - Tests: 7 - Portfolio: 4

    Demonstrable skills and experience in both Enterprise and SME (MSP Clients) Project and Programme Management, based on the principles and methodologies of industry standards such as PRINCE 2 and PMP. With further demonstrable experience of managing teams in excess of 30 members including local hire and remote resources, together with all aspects of annual performance appraisals, and contractor negotiation, with an excellent understanding of the latest ITIL methodologies for ITSM. This specific experience has been gained from over 10 years of managing distributed teams and environments across multiple time zones and cultural forums, through Application and Infrastructure Support and Project and Change Management to have a complete understanding of the both SDLC and ITSM and how to make them successfully coexist. I have developed and managed enterprise grad SLA’s, OLA’s, UC’s and KPI’s framework, for both internal IT staff and external supplier resources to meet with industry and global regulatory requirements. Responsible for ALL Sarbanes Oxley (SOX) reporting and owner of ALL SOX controls for UK. I have a professional, adaptable, and competent approach to both Resource and Stakeholder management. I am more than comfortable with working in an integrated IT environment or as a consultant. I have a strong mix of corporate enterprise, SME and entrepreneurial experience, and to expand on that, my experience has afforded me the ability to learn the complex matrix management structures and business models which predominantly gained within Global Financial Services Industries (Investment Banking and Global, Corporate and Specialty Insurance). Where conversely some of my most recent and earlier career experience was based in one of the most competitive customer service industries, and to achieve success in this, I had to be flexible to market conditions, so that I could maintain strategic focus so as to continually meet my financial targets. The combination of my career experience has provided me with the opportunities of working in USA, Belgium, France, Spain, Gibraltar, Abu Dhabi and secondments to Brazil, Mexico and APAC, for projects that I was either managing or transferring to local piers and latterly I had responsibilities for USA, Germany, Italy, Switzerland and Denmark. I am confident that I have a strong comprehension of global business environments and managing diverse IT Departments across a multicultural platform. I feel that I am confident and excellent communicator and am completely at ease with interacting and influencing piers, partners, subordinates and executive management, both internally and externally to my working environment. Throughout my career, I have remained technically competent, complemented by my training and experience with Prince 2 and ITIL methodologies. I am a strong communicator, who is confident and experienced in influencing business and IT stakeholders-up to and including-CIO/Managing Director Level.

    $60.00 /hr
    7,951 hours
    5.00
  2. Monis Rizvi

    Monis Rizvi

    Experienced Remote Technical and Live Chat Support, Ticket Support.

    Pakistan - Tests: 4

    With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined person, with a strong capacity for learning, I thrive in virtual work environments - taking on new challenging and multi-tasking with ease. I've worked hard to foster strong working relationships and if I don't immediately have an answer to a question, I definitely have the skills and resources to know where to find it. As a naturally empathetic person with a solutions oriented attitude, I am able to relate to customers; helping them to feel comfortable and understood, while finding the appropriate solution for all parties involved. I am known for my commitment, superior work ethics, attention to detail and excellence in customer care.

    Groups: Microsoft Certified Professionals

    $6.67 /hr
    2,600 hours
    4.95
  3. Shereen M.

    Shereen M.

    You want it i have it for you!

    Malaysia - Tests: 16 - Portfolio: 9

    I have an extensive experience in Customer Service, Sales, Appointment Setting,Data Entry,Lead Generation and Online Researcher.I have been handling several accounts from sales to customer service. Part of my responsibility is making sure that the client or the customer was able to understand about the service that we are offering to them, I always make sure that i make business easy and quick by having a solid understanding and strong knowledge about the product. I always recognize their emotions by connecting and caring for what they feel. I make it a point to resolve their concern by identifying by unstated needs and providing flexible solutions. This has been my role for 6 Years as a Customer Service Representative, Administrative Assistant and Sales Representative. I make it a point to make sales at the end of the shift and create an extra ordinary experience with the customers.

    $13.00 /hr
    2,723 hours
    4.69
  4. Md. Imran Hassan

    Md. Imran Hassan

    SQA | BB,WB,UI Testing | Selenium | Technical Support | Data Entry

    Bangladesh - Tests: 4 - Portfolio: 4

    Hello, "Quality of a product can ensure reliability"- I believe in this motto.I have been working as a SQA Engineer from the beginning of my career. I have 1.5+ years of experience in Software Quality Assurance.I am expert in Website Testing,Manual Testing,Functional Testing and all QA related documentations. "Dedication and handwork is my promise". I will ensure you my best,to provide you with the most error free and reliable product that you want to test. Thanks

    $4.00 /hr
    259 hours
    4.96
  5. Khurram A.

    Khurram A.

    System Admistrator, All classified Ads poster,Marketing,SEO,Andriod Ap

    United Arab Emirates - Tests: 4 - Portfolio: 2

    From 2009 I have worked as a system administrator (including backup, security management, user account management, e-mail systems including e-mail web server, internet access, office systems and applications support) , and I am seeking opportunities to show my skills and experience to achieve organizational goals. I also have some experience in the following areas: SQL, Supports server, network and desktop hardware, software and applications. IT Engineer (including backup, security management, user account management, e-mail systems internet access, office systems and applications support). • Supports server, network and desktop hardware, software and applications. • Installing, Configuring Windows 7, Windows 8 Professional, Windows XP Professional as clients. Configuring & troubleshooting of LAN setup. • Maintained in-house computers, including hardware/software upgrades, backups, and repairs. • Lotus Notes Client Installation • Responsible for asset tagging hardware and ensuring assets are recorded within the appropriate system throughout their lifecycle • Completed project in Al-ain ADCB Bank site with user system installation and cctv. • Completed Al-mushref project with user system installation . Nestle Pakistan/ Responsibilities Worked as IT Engineer. Providing IT Support to FMCG Nestle regarding NPDMS (Nestle Pakistan Distributor Management Solution). Manage Software and Hardware support/implementation/training to end user. Providing online and Physical support to the clients. Resolve the end user system problem on calls as well as via physical visits. Examples of some major clients. certification VMware VCP DV 5 Trained and Certified Microsoft Certified Solutions Associate(MCSA) Certification Information Technology Infrastructure Library (ITIL) Certification ★I'am EXPERIENCED IN POSTINGS ADS on all classified websites. ★SEO Experties ★Android Applications

    $8.00 /hr
    4 hours
    5.00
  6. Arjay V.

    Arjay V. Agency Contractor

    Web Developer, Wordpress Expert and Virtual Assistant.

    Philippines - Tests: 6 - Portfolio: 4

    I have been working here for almost two years and I am proven as RELIABLE and HARD WORKING contractor. My goal is to establish a long working relationship with my employer and to improve my knowledge in Web Developing. My set of skill are xHTML/HTML,CSS, Javascript,jQuery, PHP and Wordpress.

    Associated with: Superior Outsourcing Solution

    $6.67 /hr
    1,261 hours
    4.98
  7. Mijanur Rahaman

    Mijanur Rahaman

    ASO Expert, App Store Optimization (iOS + Android) / SEO Consultant

    Bangladesh - Tests: 14 - Portfolio: 10

    Do you feel necessity of highly Skilled, Expert person for App Store Optimization (ASO) { iOS & Android}, SEO & VA ? Then this is Mijan, App Store Optimization (ASO) ,SEO, VA "GURU Level" Professional from Bangladesh. I am 4+ experienced in ASO,SEO sector and working in ASO and SEO field since 2010 with great satisfaction rate of my clients from all over the world. I am looking forward to work with you. App Store Optimization (ASO): I am an Expert for iOS App Store and Google Play Store Optimization. I use Paid Tools to get maximum out put for any Apps I Optimize. Provided ASO service goes below, -Keyword Research -Keywords Analyse and Suggestion -Title Optimization -Description Writing -Icon and screenshot Optimization -iOS App and Google App Marketing & Research -Competition Research -App Promotion -App Localization I am expert on using ASO tools like Sensortower, Appcodes, mobilidevhq, Searchman, Straply, XYO, AppAnnie, App Nique, Google Keyword Planner e.t.c I am also experiend in iTunes Connect and Google App Developer Console. I could be your right-hand for your App Business. SEO: I always keep myself Up to date with how Search Engine Algorithm works.Well aware about Panda Penguin and Hummingbird. Always implement White Hat and most Effective SEO method. -- OnPage SEO -- Offpage SEO -- Local SEO VA Support : You may consider me for,Web research, Email handling,Social Media Handling, Customer support, Administrative Support, Data mining,Help Desk Support,Web Content Writing, Article Writing etc personal task. Availability : -------------------> I am available 40 hours per week and full time flexible freelancer so i am able to maintain any Time zone. I am available on Skype and Gtalk for any time communication.

    $18.00 /hr
    1,160 hours
    4.98
  8. Aleksei Tcelishchev

    Aleksei Tcelishchev

    Web/Mobile Software Engineer/Developer

    Russia - Tests: 4

    grow up into independent successful Web/Mobile Software Engineer/Developer > from hardware power supply up to public social clouds > imagine future trends looking right now around the roots > growing up and supporting internet web projects and 'ria' apps > providing integration for different types of solutions > establishing links and designing overview Software: Programming and scripting languages: script - ECMAScript, VBScript, JavaScript, JS Frameworks (JQuery, KineticJS, libcanvas) server side - Java SE, PHP, python, sh/zsh/bash, awk/sed/perl Development and maintenance of web applications based on: WordPress, Joomla, Drupal, Symfony2 framework, Yii framework SQLite, MySQL, Memcache PHP, XML, XSLT, HTML, CSS/JavaScript Servers administration: AWS EC2 instances PBAS, HSPc, Virtuozzo, Plesk VMWare ESX/vSphere Apache, MS IIS, Tomcat Qmail, Sendmail, MS Exchange, MailEnable MS DNS, Bind MS Active Directory Nagios, Zabbix, Bacula Database administration: Oracle, Interbase, MSSQL, MySQL OS Administration: MS Windows (Desktop&Server versions) Linux (RedHat & Debian based distros) HP-UX, Solaris Hardware: Designing and developing IT infrastructures: Public Telephone Networks, VoIP complexes local and distributed networks various connection channels (LAN, ISDN, xDSL, WiFi, broadband) Buildling, configuring, installing, maintaining servers (HP, Sun, Intel, Dell, IBM), network equipment (D-Link, Cisco), workstations Diagnostics and removal of hardware problems Workflow: Gathering, analyzing and documenting tech requirements, development tasks, product description; software re-engineering Participation in official public correspondence and other communications Planning and estimating

    $18.88 /hr
    195 hours
    4.99
  9. Di Oleks

    Di Oleks

    QA Expert , System Administration, Web development, Audio

    Ukraine - Tests: 7 - Portfolio: 6

    My 7+ years in IT consist of: • 3+ years in Quality Assurance and Testing (testing mobile, client-server and web apps, industry-standart hardware and software) • 2+ years in System Administration (designing networks, setting up devices, working environments, servers and helpdesk) • 2 years of experience in Web development and Design (HTML/CSS, Javascript, AngularJS, jQuery, PHP, SQL) I enjoy to dive into design problematics and optimization of every process. That's why I always suggest some remarks of how to make your design more intuitive, simpler and effective. Sorry for that. I'm also passionate about music and working with audio (composing, editing, mastering, recording, experimenting with sound flow etc.) Devices: MacBook Pro (Retina, 13-inch, Early 2013): OSX 10.10.4 PC: Intel Core i3 3.05Ghz/8Gb/2Tb/running x64 Win8.1 with the latest updates Ipad 4th Gen 16Gb, iOS 8.1.1 iPad mini 16Gb, iOS 8.2 iPhone 5s 64Gb, iOS 8.2 iPhone 5s 64Gb, iOS 8.4.1 I believe my story makes me one of the unique testers with a super strong attention to details and an inner feeling of where the bug-palace can be located. And of course, the main part of my motivation here is the love to what I do. Thanks for reading this.

    $12.34 /hr
    18 hours
    5.00
  10. Nakul M.

    Nakul M.

    Linux System Administrator, Virtualization, cPanel/WHM, Plesk, DA

    India - Tests: 9

    I have 7 years of experience in Linux System Administration, I handle servers based on various distributions and platforms which are as follows; OS : Red Hat Linux, CentOS, Debian, FreeBSD, Ubuntu, Fedora. Platforms : cPanel/WHM, Plesk, Direct Admin, Webmin, Virtualmin, ISPconfig, zPanel. Others : Openvz, Virtuozzo, LAMP, XEN, Solusvm, Veportal, AWS I have extensive experience in end user support via various mediums such as Live Chat, Emails, Tickets.

    $16.67 /hr
    123 hours
    4.90