Customer support Freelancers

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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 945 Customer support projects are completed every quarter on Upwork.

945

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.66.

4.66
Last updated: May 1, 2015
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  1. Roopesh Shrivastav

    Roopesh Shrivastav

    Software Project Manager, Scrum Master, PMP

    India - Last active: 1 day ago - Tests: 3 - Portfolio: 3

    I am a PMP & ITIL certified Software Project Manager with rich experience in delivery management, team management, proposal writing, onsite co-ordination & hands-on software development (Java). I am a Sun Certified Java Programmer (SCJP). I also hold a Master's Degree in Computer Applications (MCA). I have worked both as an independent oDesk contractor and as a regular employee in top Indian IT companies. As part of my work, I have spent a total of around 2 years in USA in multiple trips and have a valid B1 visa. For last 2 years, I have worked as a Project Manager for a mid-sized software company at Bangalore, India - - Worked as full time PM for Program & Portfolio Management software suite of a major software product family. Oversaw daily Development & relevant QA work being done by Moscow, Ulyanovsk and Paraguay teams (24 people in total) through scrum meeting. Also attended to customer/urgent issues and prioritized Dev/QA work accordingly. - Helped completion of development of Financial Impact Analysis tool for customer's sales team - Monitored Test case automation work being done for another major software product. - Oversaw development of an in-house recruitment tool I freelanced on oDesk between 2009 and 2013, primarily working as 'Customer Requirements Manager' for a US-based software company. Work required contacting customers, obtaining & documenting software requirements, getting them developed and then validating deliveries before passing them on back to customer. I am currently available for hire for - - Driving & managing software projects using Agile (Scrum) or Waterfall methodologies - Software maintenance operational management - Team management (programmers/testers/administrators/managers) - RFP response & Proposal writing - Requirements gathering and analysis - UI/UX design plus hands on programming (Java/JavaScript/Database) - Project documentation and reporting

    $16.67 /hr
    5,503 hours
    5.00
  2. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Last active: 1 day ago - Tests: 10 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 7000+ oDesk hours. Interested in jobs related to Zendesk setup, customisation, integration, consulting, reporting, MS Excel, Project management, Russian-English translation and Power Point. Key words: zendesk consultant, project management, customer support team lead, reporting, excel, translation, english, russian, power point, HTML, CSS, JavaScript.

    Groups: oTranslators

    Associated with: Andrey Sarapulov [company]

    $25.00 /hr
    8,096 hours
    5.00
  3. Sajib S.

    Sajib S.

    wordpress,Shopify,Opencart,Zencart,Bootstrap,Jquery,ajax,3dcart EXPERT

    Bangladesh - Last active: 4 days ago - Tests: 4

    Expert in Wordpress, Opencart, Zencart, Shopify 1shoppingcart, 3dcart, API , Payment Integration, jquery, ajax, raw php, mysql, Bootstrap etc.You can check my REVIEWS.I have 5.0 RATINGS in ALL my projects.If you think you need something done perfectly,lets have a chat together.

    $15.00 /hr
    39 hours
    5.00
  4. Ioannis Gkourtzounis

    Ioannis Gkourtzounis

    Web designer, specialized in WordPress and Private Social Networks

    Greece - Last active: 3 months ago - Tests: 2 - Portfolio: 13

    I am a Web designer and I specialize in • WordPress websites • WordPress performance optimization • Private Social Networks for any company If you want to see my work you can check my last projects: http://igkoptions.com http://ioannisgk.com http://apetime.co.uk http://rptools.gr I have 5+ years of experience in creating with WordPress, including: • finding the appropriate domain names and successfully registering the nameservers • configuring WHM on Virtual Private Servers in order to activate cPanel for individual domains • manually installing, configuring and customizing the latest version of WordPress on the web server • installing various premium themes from the most popular theme marketplaces (elegantthemes, themeforest, templatemonster) • installing essential plugins for enhancing backup, security, SEO, social, eCommerce features • building Amazon affiliate websites using WordPress and other premium plugins • creating Facebook, Twitter and LinkedIn profile pages for social SEO boosting I have been creating custom social networks like Facebook using premium PHP software. These social networks can fit the prospects for any company that wants to create closed or opened online communities for their customers.

    $20.00 /hr
    0 hours
    5.00
  5. William M.

    William M. Agency Contractor

    Website Developer- CSS/HTML/PHP/MySQL/Javascript/Social Media/SEO

    United States - Last active: 12/14/2014 - Tests: 5

    My name is William "Nathan" McIntosh and I'm 28 from Eastern North Carolina, USA. I first taught myself HTML, from a book, when I was 14 and instantly fell in love. I created my first professional website at 15 and it's been a passion to develop websites ever since. I have vast knowledge and experience with Wordpress, including Woocommerce and various plugins. My absolute strongest skill is being able to solve a problem quickly, I learn new stuff every single day and coding is a passion of mine. My strongest asset by far is my communication and honesty, if there is something I can't do I will let you know from the very start so there is no time and/or money wasted on your part!

    Associated with: Tosh Web Creations

    $22.22 /hr
    37 hours
    4.99
  6. Dev M.

    Dev M. Agency Contractor

    ASP.NET(C#) & SQL Server developer with above 5 years of expereince

    India - Last active: 11/30/2012 - Tests: 15 - Portfolio: 3

    Experienced .NET(C#) developer worked for client like Unilever, Confused,Chevron. Having extensive knowledge of OOPs concepts and adhere to follow best practices while coding.

    Associated with: Guru2Consulting Agency

    $16.67 /hr
    94 hours
    4.98
  7. rollie villaflor

    rollie villaflor

    Zendesk Expert

    Philippines - Last active: 4 days ago - Tests: 7

    I have been managing multiple Zendesk systems for almost 3 years. I have been involved in all stages of the Zendesk setup process. Process mapping, planning, implementation, testing, support and continues enhancement on the users experience in Zendesk. I am very familiar in all aspects of Zendesk, the use of business rules to achieve the desired workflow, implement automations to increase productivity for agents, customize Zendesk using its built in functions and integrations. I am abreast with the latest Zendesk features, api, and integrations which allows me to be able to always find ways of implementing desired functionalities by being able to fully understand all aspects of Zendesk of what it can and it can't do. My core competency is ingenuity and creativity in terms of finding ways to make things work out for the client, hard working and fluent in communication.

    $30.00 /hr
    8,232 hours
    5.00
  8. Shelly M.

    Shelly M.

    Technical Support, Virtual Assistant, Certified Internet Researcher

    United States - Last active: 1 day ago - Tests: 3

    I provide my clients with first-class attention, a varied set of skills and I provide exceptional service in the following areas: Technical Support / Help Desk - Zendesk Social Media, Website & Blog Management - Word Press Internet & Web Research Database and CRM / Contact Management - iContact, Zoho, Constant Contact Reference Librarian Skills & Resources Administrative Assistance Personal Assistance Digital Curator of Words, Images, Sound & Video I am available to work 7 days a week and have a very flexible time schedule to accommodate my clients' needs. I've been using computers and providing technical support and administrative support since the 1980s. In 2011 I was certified in the Library Information Technology program at Cuesta College in San Luis Obispo, CA, where I earned additional special certifications for Internet Research and Web Page Coding XHTML/CSS. My employment history includes large and small companies in addition to individuals, small businesses and start-ups.

    $27.78 /hr
    3,971 hours
    4.62
  9. Usman Khalid

    Usman Khalid

    Infusionsoft,Wordpress,Personal Assistant,Data Entry,CMS Mgmt

    Pakistan - Last active: 2 days ago - Tests: 2 - Portfolio: 1

    Self-directed and motivated Technical Project Leader with 4+ years' experience in Java/J2EE and CMS System like Wordpress,Joomla,Magento,Open Cart . Excellent at developing and maintaining client/server applications. Excellent in managing Infusion soft system, updated with all new latest releases. Email marketing automation support software like Infusionsoft,Mailchimp, aweber. I am hardworking and a fast learner with good communication skills and a strong IT background. I am a multi skilled person with below list . Software engineering Email Automation. Technical Support Customer Support CMS Management. Web Development.

    $20.00 /hr
    1,035 hours
    4.79