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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 585 Customer support projects are completed every quarter on Upwork.


Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.63.

Last updated: October 1, 2015
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Oscar Santana

Oscar Santana

IT Support, customer support, Web and Wordpress Developer. DBA

Venezuela - Tests: 2

I work as a programmer, social media manager and specialist in customer support both in the social part as IT. I have more than 6 years working with Customer and IT support using, chat, Helpdesk, and phone to give support to clients. I also have experience as a Web Hosting support Agent. I like to work as a freelancer, I consider myself a person who always solves problems, proactive and enthusiastic, always willing to take on new challenges and learn something new every day. -- Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar nuevos retos y aprender algo nuevo todos los días.

Groups: Bluehost Developers and Designers

71% Job Success
$8.89 /hr
1,586 hours

Mariusz S.

Mariusz S.

Project Manager | Gamification Design Consultant |

Poland - Tests: 4 - Portfolio: 1

Project Management / Customer Support / Operations / Gamification I help startups manage their projects and remain an excellent client relationship. My experience reaches from small projects, individual startups to working for corporations reaching 130 thousand employees. Let me know on what I can help you with. Learn more about me on

$40.00 /hr
52 hours

Shereen M.

Shereen M.

You want it i have it for you!

Malaysia - Tests: 16 - Portfolio: 9

I have an extensive experience in Customer Service, Sales, Appointment Setting,Data Entry,Lead Generation and Online Researcher.I have been handling several accounts from sales to customer service. Part of my responsibility is making sure that the client or the customer was able to understand about the service that we are offering to them, I always make sure that i make business easy and quick by having a solid understanding and strong knowledge about the product. I always recognize their emotions by connecting and caring for what they feel. I make it a point to resolve their concern by identifying by unstated needs and providing flexible solutions. This has been my role for 6 Years as a Customer Service Representative, Administrative Assistant and Sales Representative. I make it a point to make sales at the end of the shift and create an extra ordinary experience with the customers.

78% Job Success
$13.00 /hr
2,762 hours

Momer D.

Momer D.

Customer Service / Recruiter

Philippines - Tests: 12

I have endured in the BPO industry for more than10 years. I have ample knowledge and skill with customer service and technical support issues over the phone, through chat, and email. I believe I have due competence in communicating with clients in the most appropriate manner and I would love to continue working in a similar environment and to increment more experience for continuous progress and stable work.

100% Job Success
$16.67 /hr
2,621 hours

Usama Zaheer

Usama Zaheer

WordPress MCP SEO SEM SMM Web Design E Commerce Shopping Cart

United Kingdom - Tests: 5 - Portfolio: 1

As an IT savvy and dedicated contractor, I aim at providing excellent and timely customer service. My skills have been enhanced through 6 years of working with PC Hub handling concerns,Real Estate work purchasing to different HDD, PSU, Designing,casing, etc... and Computer Programs. *online advertisement posting *Efficient handling of customer complains and questions related to warranty *phone sales of PC parts *moderate data entry (60 WPM) *Advanced computer skills * troubleshooting support via telephone *knowledge in online advertisement at market places such as;;; *knowledge in remote access using time viewer I am also a White-hat Off-page/On-page SEO expert. I have a vast knowledge and experience in link building. I can create Google friendly quality backlinks(Do-follow & No follow) & I never use any kind of Black hat seo tools. I am always cautious to avoid Google penalty. My theme is “quality first”. I am highly interested to work for this project of yours. My SEO Service Is, ON- Page SEO: • Keyword Analysis • Competitors Analysis • Seo friendly permalink Setup • Setup title tag • Setup description tag • Meta Tags creation • Setup image alt tag • Setup(h1,h2…tag and bold italic) • Build internal link • Internal Linking of web-pages • Sitemap & Rss Feed creation • Create XML site map • Setup google webmaster tool • Setup yahoo bing webmaster tools (yahoo site explorer) OFF- Page SEO, *Search Engine Directory Submission *Citation Building/Local Directory Submission *Social Bookmarking *Directory Submission. *Article Submission. *Blog Creation *Forum profile Building *Forum Post. *Blog Comments *Link Wheel *Link Pyramid *Yahoo Answer *Web 2.0 profile Creation and posting. Looking forward to work with you soon. Thanks and best regards,

77% Job Success
$16.67 /hr
2,432 hours

Efrain Candia

Efrain Candia

PHP Web Developer devoted to Joomla, IT-Manager, IT-SysAdmin,

Bolivia - Tests: 7 - Portfolio: 25

I am professional web developer and web consultant working for last 9 years for all sorts of businesses, from fresh start-ups, to the large e-commerce giants. I can provide complete web development for personal web projects, commercial web portals and complex web development solutions to clients. I have developed a wide range of websites using HMTL, DHTML, CSS, PHP, Ajax, Jquery, Joomla including sites for startup companies and small businesses to large Stores. My core competency lies in complete end-end management of a new website application development project, and I am seeking opportunities to build websites from the ground up for you or your business. The projects based on PHP in conjunction with various other web development technologies. PHP (pure PHP, PHP with OOP, PHP with frameworks), MySQL, JavaScript (generic JavaScript, JQuery, AJAX), XHTML, CSS, XML and SVN are used. I have experience in: 1. Web Development: Wordpress, JOOMLA, Drupal, Magento, Shopify, Prestashop, Bigcommerce, Oscommerce, Zencart, Cs cart, Opencart, Social engine. 2. Web Designing: In Web Designing, I provide logo design & graphics, catalogs, Banners, flyers etc. With softs like: adobe-photoshop,adobe-illustrator and responsive design. 3. SEO Services: On-page and Off-page SEO to improve the rankings of the site. I use white hat SEO to improve the rankings and to get the high amount of visitors. I always take care of the latest updates of Google like Google Hummingbird, Google Panda,Google Penguin, etc. I am well versed in Article/Blog writing. 4. Mobile Applications: - Excellent knowledge of the Android SDK, Android NDK. - Knowledge of XML, ECLIPSE, BOX2D, ANDENGINE and JSON - Knowledge of Facebook and Twitter API - Knowledge of HTML and Javascript - Coding standards, organizational programming skills and good commenting practices. 5. Customer Service with Q&A/SMM/Article Writing/Content/Business Writing and more... I aim to impress with every project I work on., Every project is a chance to not only improve on the things I've done before, but also a chance to employ new ideas and concepts.

100% Job Success
$7.80 /hr
1,199 hours

Khairul Emon

Khairul Emon

Virtual Assistant/Customer Service/Cold Calling/Telemarketing/Sales

Bangladesh - Tests: 3 - Portfolio: 10

Hello, I'm an enthusiastic and hard working. I can work effectively alone or as part of a team,benefiting my colleagues with my professionalism and dedication to completing tasks to the best of my abilities. I'm success driven and enjoy making a difference. Overall, my goals are to contribute to my employer’s profitability through my determination to succeed in my working environment..I have 4 years of experience in telemarketing. I am looking for a long term employment and i am very much willing to accept any job description that would contribute in the best benefit of the company. I am a telemarketer with proven track record of B2B and B2C selling as well, closing and appointment setting & I'm very interested to work involving these skills that i have earned and learned in the past few years. I can be an asset to any project because this is one of my expertise, I'm Fluent both in written and verbal communication skills, I have Good English skills and I have phone etiquette. I can handle any situations over the phone at a very proper way. I am very comfortable while communicating over the phone talking to a manager/owner of a business or a house. Following script was never a problem for me in fact even modifying it, i get a better response from the other side of the phone.

$5.56 /hr
0 hours

Andre De Jager

Andre De Jager


South Africa - Tests: 7

Young and aspiring IT orientated person looking to broaden my mind and experience in IT field and subsequent the moment i am a student thus meaning I have some spare time which i want to use to pay for my studies, I am hard working and goal orientated and work well with others. Thank you for reading my overview. Kind regards Andre De Jager

$11.11 /hr
4 hours

Lincoln Islam

Lincoln Islam Agency Contractor

Creative Web designer & Technical assistant

Bangladesh - Tests: 10 - Portfolio: 22

For me, a website design is not just about making a site look pretty. Yes, i do make aesthetically pleasing websites, but graphics and look & feel are only part of the overall design. A pretty design that looks good to the eye, but not to the cash register, is useless. I offer web designing services either as part of a big picture solution or as standalone services, if you wish. You can either ask me to design your website for you as per your needs, or you may ask me to solve a particular problem for you through the design of your website. I believe that, with my skills & experience I can bring a lot to project. My web developing expertise includes: Designing, building and maintaining e commerce websites. Extensive knowledge of php, JavaScript, CSS and html5. Expert with CMS Like Magento, Wordpress, Joomla Developing custom themes for WordPress And Joomla Making Responsive Website(mobile supported) using framework like bootstrap W3C standards, SEO and capabilities of different web browsers are factors I always keep in mind while designing and developing web content and my referees can speak for my excellent coding standards.

Groups: Application Developers Alliance, PHPFox

Associated with: AppsRex, Creative IT Solutions!

$22.22 /hr
161 hours