Customer support Freelancers

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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 945 Customer support projects are completed every quarter on Upwork.


Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.66.

Last updated: May 1, 2015
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  1. Melanie I.

    Melanie I.

    Experienced Travel Manager/Ops Manager/VA & Project Manager

    Canada - Last active: 2 months ago

    My goal is to find interesting and challenging projects which allow me to utilize my vast talent base to increase the value of the customer brand or experience. I have successfully completed several multi-faceted projects (including a national merger, company audit, new technology implementation, acquisitions, etc) across several verticals working with a diverse and global team. These projects were for a variety of clients from a small technology start-up to a global food processing company involved in Lean Management. My experience is varied and vast (just how I like it). I am a person who catches on quickly and is not afraid to jump in and get the work done. Although my professional experience is predominantly in the travel industry it does lend itself to a myriad of business and technologies. If you need help with account or project management, scheduling, event management, staffing, travel arrangement, client relationship management, customer service, personal assistance, account and client implementation, training, customer solution management then I am the person you should hire! Real-World Experience: -Highest billed staffing hours in my department -Part of the team who turned around an audit failing global food processing plant -Lowest attrition rate in my division -Highest customer satisfaction rate (internal and external) -Successfully implemented customer satisfaction programs (Thanks A Million and Ask for the business)

    $27.78 /hr
    0 hours
  2. Julia Mogilevskaya

    Julia Mogilevskaya

    Senior Project Manager/Analyst/QA Engineer

    Ukraine - Last active: 07/07/2014

    - More than 8 project participating/leading as QA Engineer, QA Manager, Project Manager - good opportunities and wide experience to work with developers, testers, top managers remotelly - strong knowledge and expertise in applying of Agile, Waterfall development methodologies - skype, hangouts chats and calls (English, Russian, Ukranian) - project plans creating and following - project QA strategy creating and following - requirements analysis, testing, updating, approving - business logic/processes overview and applying to requirements - strong knowledge and expirience in a product development/testing/delivery/production/support/maintenance processes

    $18.89 /hr
    0 hours
  3. Samantha Banark

    Samantha Banark

    CRM Consultant and Administrator

    United States - Last active: 02/06/2014

    U.S. born and raised - based in Atlanta, GA. Complex CRM implementation and configuration experience. Skill set lies primarily in designing, documenting, configuring, and training on systems within the UI. Complexity of CRM systems is equivalent to's configuration capabilities. Able to create and run project plans, as well as interact with clients and host project calls with customer stakeholders. Certified SalesLogix CRM Implementor and Administrator - 2013. Reasonable hourly rates - discuss project details. Available for ongoing projects, occasional system administration, data entry/imports, or one-off implementations/re-implementations. Looking forward to hearing from you soon! -Samantha

    $50.00 /hr
    0 hours
  4. Igor Zimin

    Igor Zimin Agency Contractor

    Project Manager

    Belarus - Last active: 01/21/2013 - Tests: 19 - Portfolio: 7

    Top of the day to you! I represent VironIT Company which is an award winning IT and software Development Company headquartered in Minsk, Belarus. Formed in 2004, we have grown from being a small software firm to being a prominent company spanning many industries and countries. We provide a full service software application development, web and game development that help all types of businesses to evolve their business with minimal outlay and high quality. We have 20+ software engineers and we focus on: - iOS development (iOS SDK 4.2, Objective-C, XCode), Android development (Android JDK, NDK, Java, Eclipse), Windows Mobile SDK, cross-platform (HTML5) - System programming: Windows (Visual C++, Visual C#/.NET, Borland C++), Mac OS (XCode), cross-platform (Qt, Java, Eclipse) - Game development: Unity 3D, Cocos2D, Irrlicht, DirectX, OpenGL, OpenGL ES - Software porting from platform to other platform, games porting, AS3 / Flash games porting - Web: PHP (Drupal, Joomla, Zend Framework), ASP.NET, JavaScript, HTML5, Java Servlets We provide you perfect communication, so you know exactly where your project stands and there are no surprises during development cycle. We are always available via Skype, IM or phone.

    Associated with: VironIT

    $30.00 /hr
    0 hours
  5. Anne Kavanagh

    Anne Kavanagh Agency Contractor

    Experienced Project Manager

    United States - Last active: 12/21/2014 - Tests: 2

    Over the last 5 years, I have lead the development of a wide range of websites using Wordpress, HTML, PHP, and MySQL including sites for startup companies and small businesses, including my own startup which has recently been featured on New York Times, The Observer and CBS. My core competency lies in complete end-end management of a new website development project, and I am seeking opportunities to build websites from the ground up for you or your business. I have a complete team of both onsite US based and overseas contractors with a depth of experience in the following areas: Design and Branding Software and Website Development Photography Film Event organization Data mining Administration Business development and sales Marketing (Digital. PPC, SMM, SEO, traditional) Business strategy Copywriting If you are looking for an exceptionally talented, creative and driven team with a dedication to providing the highest level of service, here we are.

    Associated with: Anndco

    $100.00 /hr
    0 hours
  6. Ernie John Malino

    Ernie John Malino

    NetSuite, QuickBooks, & Time and Labor Management Specialist

    Philippines - Last active: 2 days ago - Tests: 2

    I am a results-oriented Senior Analyst with progressive experience and hands-on skill in supporting basic to complex Enterprise Resource Planning System, ECommerce, Customer Relation Management and computer system and network issues. I am a skilled communicator with keen analytical and innovative technical skills in simplifying complex procedures to ensure the full understanding and satisfaction of support critical-mission application users. ERP, Ecommerce, & CRM Systems I am currently using: Netsuite (Cloud Computing) and QuickBooks Enterprise, Premier, and Pro Editions. Moreover, I have over 4 years working experience as Senior Technical Support Specialist of NetSuite and close to 3 years working experience as Intuit QuickBooks Enterprise Technical Support. My major skill sets are Administration, Customization, Integration, Data Migration, and Report Analytics and my minor skill sets are CRM, AR, AP, GA, Advanced Accounting, and inventory.

    $33.33 /hr
    0 hours
  7. Asif Anwar

    Asif Anwar

    Expert IT project Manager, Support and Solutions

    Pakistan - Last active: 1 month ago - Tests: 7 - Portfolio: 1

    Having a Masters Degree in Computer Sciences, I have about 23 years of experience in various specialized IT related fields including BSS Systems, Systems Management, Contracts Management, System Designing, Development, project management,Team Management for big teams of around 150 people, for project worth over 25 Million USD, establishment of departments and organization development including CMMI processes implementation. Started my career as core developer in 1990, I went through all the SDLC experiences and management of huge contracts.

    $22.22 /hr
    0 hours
  8. Matthew Santi

    Matthew Santi

    Business Plan Writer & Project Manager

    United States - Last active: 20 days ago - Tests: 4 - Portfolio: 4

    Extremely motivated marketing, business development and training professional with extensive experience increasing revenues in highly competitive markets. Extremely creative with the ability to create online and print marketing campaigns to maximize brand awareness and increase corporate growth. Strong trainer and leader who has turned under-producing individuals into collaborate teams that surpass all expectations. Immense ability to maintain good working relationship with all co-workers, vendors, clients and the public. Excellent communication skills proven by the ability to lead and interact with people from diverse backgrounds.

    $20.00 /hr
    0 hours
  9. Charelyn Tungcul

    Charelyn Tungcul

    IT Professional

    Philippines - Last active: 5 days ago - Tests: 1

    Experienced professional with over 5 years developing and delivering all the business requirement reports, application and providing service and support. Demonstrated ability to learn and train new concepts, easily adapt to change and manage multiple concurrent tasks. Self motivated, highly organized and detailed oriented with a proven ability to meet deadlines. - CORE COMPETENCIES - • Requirement Analysis • Application Development • Communication • Process/Procedure/Technical Documentation • Quality Assurance • Training • Leadership • Problem Resolution • Customer Satisfaction • Reporting Analysis • Testing • Database Solutions TECHNICAL SKILLS: Languanges: MS SQL 2005/2008, Oracle Query, VBA Scripting, BO PowerOLAP, ETL, QuidBi Application (iOS Mobile App),HTML Operating Systems: Windows 7, Windows Vista, Windows XP, 2000, 98, 95 Browsers: Internet Explorer, Mozilla, Google Chrome Software: MS SQL 2005 Management Studio, MS SQL Server 2008, Crystal Reporting, PL/SQL Developer, BI Tools (WEBI, DESKI, DESIGNER), MS Office 2003 and 2007, Adobe Photoshop CS 6 or 8

    $20.00 /hr
    0 hours
  10. Andrew German

    Andrew German

    International MBA | Business Development Specialist

    United States - Last active: 15 days ago - Tests: 8

    I'm a business development and marketing specialist with a passion for growing businesses through relationship building and customer acquisition. With several years of B2B account management and sales experience, I thrive on fostering mutually beneficial relationships. As an Internet marketer and e-commerce specialist, I’m more than comfortable across all online marketing channels, with a focus on paid advertising and affiliate marketing. Colleagues know me as a highly creative individual who can always be relied upon come up with a new approach. But I know that the client’s business comes first, and I never try to impose my ideas on others. Instead, I spend a lot of time understanding the business and the audience before suggesting ideas. I can (and often do) work well alone, but I'm at my best collaborating with others. I have an MBA from HHL Leipzig Graduate School of Management and a BS from the University of Central Florida. I was also a PhD candidate at HHL in the Chair for Entrepreneurship and Technology Transfer, where I helped author two conference papers focusing on Business Model Innovation. HHL is Germany's oldest private business school and is renowned for its Entrepreneurship program. I’m currently freelancing while I pursue new opportunities and can be reached either through this profile or via Specialties: e-commerce, business development, sales, online marketing, entrepreneurship, business models, web technologies, corporate strategy Other experience in real estate valuation, commercial underwriting, capital markets knowledge, access to debt markets, commercial leasing, general real estate

    $37.00 /hr
    0 hours