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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 36 Helpdesk projects are completed every quarter on Upwork.

36

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.41.

4.41
Last updated: September 1, 2015
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  1. Anton K.

    Anton K.

    +5 years exp in hosting industry; NIX/WIN servers config/tuning

    Ukraine - Tests: 10 - Portfolio: 1

    During the last 5 years I have been working in a company that provides a full range of hosting tech support. What does this mean? - quick and complete resolution of your problem. Why quick? - because a customer wants their site to be up and running 99.9% of the time. Why complete? - because if the issue is half-fixed now it may arise in the future and the customer will have to move to another provider who can solve the problem (you know hosting is a highly-competitive marketplace). All these factors are forcing me to have (or gain as fast as possible) a wide range of knowledge in system administration, programming, code debugging and customer relationship.

    $16.67 /hr
    74 hours
    4.94
  2. Kumaresan Chinnapaiyan Agency Contractor

    Test Specialist

    India - Tests: 4

    Progressive IT experience of 8 years as a functional professional with proven leadership abilities in a variety of broad based competencies. Worked as Test Specialist in IBM India Private Ltd, Chennai. My core competency lies in complete end to end Testing, Core banking, Testing client server Application, Desktop Applications, testing web based application. Expert in Functional and Regression testing. I have also experience in Usability Testing, User Acceptance testing, Project management, Agile testing methodologies, ITIL foundation, Incident Management, Problem management, Technical Support, Heldesk(IT troubleshooting). I have used tools like HP openview, Rational Functional Tester, Bugzilla, Quality Center.

    Associated with: lemonpaper

    $11.11 /hr
    0 hours
    4.75
  3. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Tests: 8 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

    Groups: oTranslators, Pro Customer Service

    Associated with: Andrey Sarapulov [company]

    $30.00 /hr
    8,478 hours
    5.00
  4. Andrey V.

    Andrey V. Agency Contractor

    MQL4 Programmer, Webmaster, Server Administrator, Wordpress SEO

    United States - Tests: 8 - Portfolio: 10

    MQL4 Programmer, developing Forex Metatrader indicators and EAs by client's specifications. Build custom personal or small business website for as much as 500$ for turnkey. Over 7+ years of experience in website design, SEO optimization and server administration. Have developed corporate and personal websites for Semiconductor, 3D Analysis, Architecture and IT Services providers. Experienced in developing eCommerce websites. System administration experience include: Linux • Microsoft Windows Server • Microsoft Exchange • Group Policy & Procedures Development • Disaster Recovery Planning • BES - BIS • Network Security. InstallShield expert, software build engineer. Experienced translator for Hebrew & Russian languages.

    Groups: Bluehost Developers and Designers, Joomla!

    Associated with: aStudio+ Agency

    $20.00 /hr
    428 hours
    4.98
  5. Md. Imran Hassan

    Md. Imran Hassan

    SQA | BB,WB,UI Testing | Selenium | Technical Support | Data Entry

    Bangladesh - Tests: 4 - Portfolio: 4

    Hello, "Quality of a product can ensure reliability"- I believe in this motto.I have been working as a SQA Engineer from the beginning of my career. I have 1.5+ years of experience in Software Quality Assurance.I am expert in Website Testing,Manual Testing,Functional Testing and all QA related documentations. "Dedication and handwork is my promise". I will ensure you my best,to provide you with the most error free and reliable product that you want to test. Thanks

    $4.00 /hr
    259 hours
    4.96
  6. MUHAMMAD AURANGZEB

    MUHAMMAD AURANGZEB

    IT Support, Help Desk, Service Desk, Web Development

    Pakistan - Tests: 12 - Portfolio: 4

    I have experience of design and implementation, review and documentation, productization in IT support and customer services. Knowledge of broad range of technologies related to Telecommunication,Computer Networks and Software Development. Maintaining and monitoring the computer systems and networks. Solve technical problems, detect hardware and software faults, and install computer systems both On Call (Remote Desktop) and Onsite. I am specialized in providing comprehensive support for network connectivity, applications, hardware, and operating systems for business-critical technologies. Also I have excellent ability to quickly diagnose and resolve both small and large scale systems issues (ADC, Messaging and Collaboration Servers, and LAN etc).

    $3.33 /hr
    622 hours
    4.60
  7. Karen L.

    Karen L.

    IT Specialist/Administrative Support

    United States - Tests: 1

    Karen is an independent contractor with over 10 years experience in Web Development and experience in providing customer support in the areas of email support, phone support, solving technical, web, registration, refunds, cancellation, password resets, etc. issues. Karen has been an independent contractor with over 5 years experience as a freelancer writing articles, blog post, Interview/Resume documents, IT documentations, EBooks, editing documents, and transcribing audio to a written document. Specialties: • Web Development • Wed Development Support • Information Technology Support • Software Support • Online Support • Online Research

    $13.00 /hr
    20 hours
    4.63
  8. Arménio Pereira

    Arménio Pereira

    Web Developer

    Portugal - Tests: 11 - Portfolio: 3

    I'm a motivated self thought Web Developer with expertise on PHP, MySQL, and AJAX, with Laravel and CodeIgniter frameworks as my preferred tools of work. I can work with twitter-bootstrap, jQuery, use CSS3 and HTML5, and I also have some experience with Python using the Google App Engine and using NoSQL databases. My work experience is in the IT support field repairing computers and electronic gadgets, and more recently in a government position as an intern doing server migration, backups, application development and Helpdesk support. I'm currently trying to fill my portfolio with some projects and gain some experience in Web development, if you need a young Web developer for a very reasonable price I'd be glad to help you improve or develop your website. I'm also available for any Web related jobs you may need.

    $3.36 /hr
    0 hours
    5.00
  9. Azat Koomanov

    Azat Koomanov

    IT Professional and translator with many years of experience

    Kyrgyzstan - Tests: 9 - Portfolio: 2

    Since my childhood I was passionate about computers. I used my passion to become my area of expertise. I have experience in many areas of IT: Systems administration (Linux servers, FreeBSD servers, Windows servers), technical support, building websites. My another passion is about languages. I'm a native Russsian speaker and have experience in oral/written translations from English into Russian and viсe versa.

    $11.11 /hr
    5 hours
    4.91