Helpdesk Freelancers

Browse Helpdesk job posts for project examples or post your job on Upwork for free!

Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 26 Helpdesk projects are completed every quarter on Upwork.

26

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.51.

4.51
Last updated: June 1, 2015
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  1. Olga Y.

    Olga Y.

    Professional Search Engine Optimization and Marketing Consultant SEO

    Israel - Last active: 16 hours ago - Tests: 3

    The internet has always inspired me by its endless possibilities. I exchanged my project management position to SEO field. I have 6 years experience in customer support, 3 years experience in manual QA and QA team management, 1 year in project management and 4 years of experience in SEO. I speak, write and read fluently English, Hebrew, Russian and Lithuanian. I am always eager to learn new things and add more skills to my resume.

    $22.22 /hr
    2,486 hours
    5.00
  2. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Last active: 1 day ago - Tests: 10 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 7000+ oDesk hours. Interested in jobs related to Zendesk setup, customisation, integration, consulting, reporting, MS Excel, Project management, Russian-English translation and Power Point. Key words: zendesk consultant, project management, customer support team lead, reporting, excel, translation, english, russian, power point, HTML, CSS, JavaScript.

    Groups: oTranslators

    Associated with: Andrey Sarapulov [company]

    $25.00 /hr
    8,127 hours
    5.00
  3. Bernard Leigh

    Bernard Leigh

    Project Management, and Service Management,

    Cyprus - Last active: 2 months ago - Tests: 7 - Portfolio: 4

    Demonstrable skills and experience in both Enterprise and SME (MSP Clients) Project and Programme Management, based on the principles and methodologies of industry standards such as PRINCE 2 and PMP. With further demonstrable experience of managing teams in excess of 30 members including local hire and remote resources, together with all aspects of annual performance appraisals, and contractor negotiation, with an excellent understanding of the latest ITIL methodologies for ITSM. This specific experience has been gained from over 10 years of managing distributed teams and environments across multiple time zones and cultural forums, through Application and Infrastructure Support and Project and Change Management to have a complete understanding of the both SDLC and ITSM and how to make them successfully coexist. I have developed and managed enterprise grad SLA’s, OLA’s, UC’s and KPI’s framework, for both internal IT staff and external supplier resources to meet with industry and global regulatory requirements. Responsible for ALL Sarbanes Oxley (SOX) reporting and owner of ALL SOX controls for UK. I have a professional, adaptable, and competent approach to both Resource and Stakeholder management. I am more than comfortable with working in an integrated IT environment or as a consultant. I have a strong mix of corporate enterprise, SME and entrepreneurial experience, and to expand on that, my experience has afforded me the ability to learn the complex matrix management structures and business models which predominantly gained within Global Financial Services Industries (Investment Banking and Global, Corporate and Specialty Insurance). Where conversely some of my most recent and earlier career experience was based in one of the most competitive customer service industries, and to achieve success in this, I had to be flexible to market conditions, so that I could maintain strategic focus so as to continually meet my financial targets. The combination of my career experience has provided me with the opportunities of working in USA, Belgium, France, Spain, Gibraltar, Abu Dhabi and secondments to Brazil, Mexico and APAC, for projects that I was either managing or transferring to local piers and latterly I had responsibilities for USA, Germany, Italy, Switzerland and Denmark. I am confident that I have a strong comprehension of global business environments and managing diverse IT Departments across a multicultural platform. I feel that I am confident and excellent communicator and am completely at ease with interacting and influencing piers, partners, subordinates and executive management, both internally and externally to my working environment. Throughout my career, I have remained technically competent, complemented by my training and experience with Prince 2 and ITIL methodologies. I am a strong communicator, who is confident and experienced in influencing business and IT stakeholders-up to and including-CIO/Managing Director Level.

    $60.00 /hr
    7,951 hours
    5.00
  4. Andrey V.

    Andrey V. Agency Contractor

    MQL4 Programmer, Webmaster, Server Administrator, Wordpress SEO

    United States - Last active: 03/17/2014 - Tests: 8 - Portfolio: 10

    MQL4 Programmer, developing Forex Metatrader indicators and EAs by client's specifications. Build custom personal or small business website for as much as 500$ for turnkey. Over 7+ years of experience in website design, SEO optimization and server administration. Have developed corporate and personal websites for Semiconductor, 3D Analysis, Architecture and IT Services providers. Experienced in developing eCommerce websites. System administration experience include: Linux • Microsoft Windows Server • Microsoft Exchange • Group Policy & Procedures Development • Disaster Recovery Planning • BES - BIS • Network Security. InstallShield expert, software build engineer. Experienced translator for Hebrew & Russian languages.

    Groups: Bluehost Developers and Designers, Joomla!

    Associated with: aStudio+ Agency

    $20.00 /hr
    428 hours
    4.98
  5. Sheraz Khan

    Sheraz Khan

    I.T Specialist | Business Process Modeling using Visio and Balsamiq

    Pakistan - Last active: 12 days ago - Tests: 54 - Portfolio: 24

    Thank you for taking the time to review my profile. Over decade of experience in Information Technology, I decided to focus on what is my real passion, helping individuals to reach their personal and business goals. I can provide you with the satisfaction and commitment to your business needs. As a Freelance IT Professional, I have not only worked with businesses of different nature but I have also assisted many clients on a personal and business basis around the globe. I enjoy the challenges that everyday this profession brings to me and realize the importance of getting the job done whether big or small.

    $27.78 /hr
    662 hours
    5.00
  6. Hatim ED-DEHAJ

    Hatim ED-DEHAJ

    ~ Expertise (8yrs) : Design-related + Data-related ~

    Morocco - Last active: 10 days ago - Tests: 66 - Portfolio: 15

    HPoulo.wordpress.com/about/ (My Core Designing Samples) I'm an Experienced freelancer & a fast Learner.. Proven by the score on the tests i take (and update) and 100% 5* clients' feedback. Otherwise, i DON'T BLIND BID.. I do not apply to, or, accept a job invitation if it does not fit my Qualifications! I got hired elsewhere for the past few months and now i'm free again. Hence, i resumed my work on Upwork : " Not only for designing projects ..But, i am very happy to design...i just tempt to start an internet marketing project! ". * Why am i special ? :-: I usually try to propose a very competitive/affordable pricing & i strive to negotiate long-term or even life-time offers; :-: My #1 and key objective is being extremely Detail & Deadline Oriented, to provide a trustworthy work, with accurate/professional Results (that's what " service excellence is a duty " stands for...in my rules); :-: I am on time for my worldwide clients : " I affirm that i have NO ISSUE to work according to all Time Zones & I'm tracking all the world clocks with a specific program ". * What do i use ? :-: MS® Windows (7 Professional Edition 'x64' w/ SP1) :-: Adobe™'s Master Collection (CS6 Mid-Eastern Version 'x64' w/ Support of any Language Fonts) :-: MS® Office (10 Pro Plus) + Other decent programs for peculiar tasks + A Pen & some Papers '^^ → I'm still eager and I am able to do multiple stuff! (feel free ..Browse my Skills)

    $38.89 /hr
    224 hours
    5.00
  7. Devin Dobson

    Devin Dobson

    Project Manager, Web Developer, Programmer, Web Administrator

    Jamaica - Last active: 16 hours ago - Tests: 15 - Portfolio: 2

    I am a computer literate and competent individual with great problem solving skills and the ability to learn and adapt to different environments. Mindful of this, I believe that I can undoubtedly enrich your organization. I'm flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm. I pride myself a conscientious hard working individual who aims to complete each task given to the best of my abilities exceeding set standards while paying attention to details. i am a smart working individual who's goals are simply to be successful in life. i have over 10 years internet experience, giving me varied skills. I'm a great manager / administrator, i know JAVA, HTML, VB6, PHP, JavaScript and more. i spend most of my time online learning new and interesting things.

    $33.33 /hr
    118 hours
    5.00
  8. Julio Herrera

    Julio Herrera

    Web Developer

    Venezuela - Last active: 5 days ago - Tests: 5

    +5 years using PHP4/PHP5 and MySql. Javascript, jQuery, CSS, Twitter-Bootstrap with Less/SAAS UNIX/Linux, MVC, Git / Subversion, and LAMP toolset PSD to Wordpress theme design. Wordpress installation/migration, theme and plugin customization. Osclass customization Over 5 years developing for the Internet Object Oriented Web Developer. Strong back end developer with wide front-end skill set More than 20 years enterprise developing experience Native Spanish speaker, English (very good reading and writing skills). About 6 months of C# and ASP .Net Learning Proactive, autodidact, objectives achievement focus.

    $22.22 /hr
    1,161 hours
    4.90
  9. Beata C.

    Beata C.

    Technical support/Technical writer

    United Kingdom - Last active: 6 days ago - Tests: 4 - Portfolio: 2

    If you need a technical support look no further! I spent last 10 years supporting and training user community for one of the biggest freight forwarding companies in the world. Now I would like to offer my supporting services as a freelancer. I have conducted many trainings (face to face and web based) and created training manuals. I am experienced testing enhancements to the existing applications. I am very competent in creating and formatting different types of MS Word, Excel and MS PowerPoint documents. I am also experienced in complex data analyses in MS Excel. My mother tongue is Polish and I speak also Italian. I have translated technical documents from English and Italian to Polish. I translated also face to face technical discussions and commercial negotiations

    $22.22 /hr
    2 hours
    5.00
  10. Aleksei Tcelishchev

    Aleksei Tcelishchev

    Web/Mobile Software Engineer/Developer

    Russia - Last active: 12/02/2014 - Tests: 4

    grow up into independent successful Web/Mobile Software Engineer/Developer > from hardware power supply up to public social clouds > imagine future trends looking right now around the roots > growing up and supporting internet web projects and 'ria' apps > providing integration for different types of solutions > establishing links and designing overview Software: Programming and scripting languages: script - ECMAScript, VBScript, JavaScript, JS Frameworks (JQuery, KineticJS, libcanvas) server side - Java SE, PHP, python, sh/zsh/bash, awk/sed/perl Development and maintenance of web applications based on: WordPress, Joomla, Drupal, Symfony2 framework, Yii framework SQLite, MySQL, Memcache PHP, XML, XSLT, HTML, CSS/JavaScript Servers administration: AWS EC2 instances PBAS, HSPc, Virtuozzo, Plesk VMWare ESX/vSphere Apache, MS IIS, Tomcat Qmail, Sendmail, MS Exchange, MailEnable MS DNS, Bind MS Active Directory Nagios, Zabbix, Bacula Database administration: Oracle, Interbase, MSSQL, MySQL OS Administration: MS Windows (Desktop&Server versions) Linux (RedHat & Debian based distros) HP-UX, Solaris Hardware: Designing and developing IT infrastructures: Public Telephone Networks, VoIP complexes local and distributed networks various connection channels (LAN, ISDN, xDSL, WiFi, broadband) Buildling, configuring, installing, maintaining servers (HP, Sun, Intel, Dell, IBM), network equipment (D-Link, Cisco), workstations Diagnostics and removal of hardware problems Workflow: Gathering, analyzing and documenting tech requirements, development tasks, product description; software re-engineering Participation in official public correspondence and other communications Planning and estimating

    $18.88 /hr
    193 hours
    5.00