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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 646 Customer support projects are completed every quarter on Upwork.

646

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.63.

4.63
Last updated: September 1, 2015
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  1. Dima Q.

    Dima Q.

    Certified Oracle enterprise content management-ECM

    Jordan - Tests: 2 - Portfolio: 2

    To make a sound position in corporate world and work enthusiastically in team to achieve goal of the organization with devotion and hard work. and earn a job which provides me job Satisfaction and self development and help me achieve personal as well as organization goals.,Specialized with oracle products configuration and installation such as Primavera p6 ppm,P6 Eppm ,p6 contractor ,contract management ,weblogic,oracle database , oracle ecm ,ucm ,webcenter content .

    $66.67 /hr
    184 hours
    5.00
  2. Anton K.

    Anton K.

    +5 years exp in hosting industry; NIX/WIN servers config/tuning

    Ukraine - Tests: 10 - Portfolio: 1

    During the last 5 years I have been working in a company that provides a full range of hosting tech support. What does this mean? - quick and complete resolution of your problem. Why quick? - because a customer wants their site to be up and running 99.9% of the time. Why complete? - because if the issue is half-fixed now it may arise in the future and the customer will have to move to another provider who can solve the problem (you know hosting is a highly-competitive marketplace). All these factors are forcing me to have (or gain as fast as possible) a wide range of knowledge in system administration, programming, code debugging and customer relationship.

    $16.67 /hr
    74 hours
    4.94
  3. Mariusz S.

    Mariusz S.

    Project Manager | Gamification Design Consultant | szyma.co

    Poland - Tests: 4 - Portfolio: 1

    Project Management / Customer Support / Operations / Gamification I help startups manage their projects and remain an excellent client relationship. My experience reaches from small projects, individual startups to working for corporations reaching 130 thousand employees. Let me know on what I can help you with. Learn more about me on http://szyma.co/

    $40.00 /hr
    52 hours
    5.00
  4. Danish Shaukat

    Danish Shaukat

    Danish Shaukat

    Pakistan - Tests: 8 - Portfolio: 5

    Professional Summary ================= - Extensive experience in Software Quality Assurance and managing multiple QA Team and multiple QA Projects. - Extensive Experience in Data Entry, Email Handling and Responses, Virtual Assistance and Customer Support and Representation. - Experience in Mobile application development Android and iPhone and delivered many successful projects with great quality. o Web Base Quality Assurance o Desktop Applications o iPhone Applications and Games o Android Applications and Games o Windows Mobile Applications and Games o Performance Testing, Load Testing, Stress Testing, System Testing o Test Strategies, Planning, Budgeting, Use Cases etc - An efficient and reliable Associate Project Manager and Project Coordinator with 3 years experience of Managing iOS/Android Games and Applications. Strong track record in project delivery from both an execution and stakeholder management perspective. Managing Quality Teams, Project and Resource budgeting. - Expert in Data Entry, Email Responses and Customer Support - Expert in Translation from English to Urdu, English to Punjabi, English to Arabic EXPERIENCE OUTLOOK Position Company Experience Project Manager / QA Head of Dept (iPhone/Android) Game View Studios Pvt Limited Pakistan May 2013 – onwards Project Coordinator and Principal SQA Engineer (iPhone/Android) Game View Studios Pvt Limited Pakistan, Subsidary DeNA Japan July 2011 – April 2013 Principal SQA Engineer/Team Lead Quality Assurance Game View Studios Pvt Limited Pakistan, Subsidary DeNA Japan July 2010 – June 2011 Senior SQA Engineer/Team Lead Quality Assurance Cambridge Docs, Pvt Limited Pakistan December 2007 – July 2010 Software Quality Assurance Engineer/Team Lead Softech Systems Pvt Ltd November 2005 – November 2007 SKILLS Computer Related Concepts: • Extensive experience in iOS, Android, Window Applications and Game Testing, Feature Designing and Metadata designing and Developement. • Experience in testing Web based Application, desktop applications, iPhone applications, Android applications, Blackberry and Nokia applications and expert in Games testing. • Experience Project Manager and has experience of Project Management methodologies and has lead many teams and successful projects. • Languages: C/C++, VC, Vb.Net, Asp, Php • Preparing Test scenarios / Test cases / Test scripts / Test Sizing / User Manuals, Getting started Documents, Technical Docs • Microsoft Visio, Bugzilla, Oracle, Rational Rose, Front Page, Unfuddle, • Good Command Over Software Engineering especially Software Quality Assurance • Good Communication, Analytical, Administrative Skills • Testing Technologies – Black Box (Functional, Regression, Acceptance, Performance, Boundary Value, Integration, Stress, Load, Connectivity etc.) • Good Data Structures, Algorithms , Compiler concepts. Business Administration Concepts: • Marketing concepts • Human Resource Management and Organizational Behavior Concepts • Operational Management Concepts • Financial and Managerial Accounting Concepts EDUCATION Degree College / University Passing Year Masters in Business Administration – Majors in Finance and HR Institute of Management Sciences (Pak-Aims) 2007 (CGPA: 3.65) BS Computer Sciences (BCS) – Majors in Software Engineering Institute of Management Sciences (Pak-Aims) 2005 (CGPA: 3.08) BA – Journalism, Education Private 2005 PROFESSIONAL PROJECTS DreamFish (iOS, Android Social Game) Project Description DreamFish is a famous aquarium-based iPhone and Android Social game. ‘Tap Fish’ which was at the top of the charts in iOS and Android with millions of active users. Project Type iOS and Android Social Game Role Project Manager and Head of Quality Department of the Project Responsibility Development of New Features, Client and Resource handling and Management, Team Lead, Test Estimates, Assigning Team Tasks and Roles, Test Plans, Reviewing other test cases, Performance Testing, Regression Testing, Connectivity Testing, Memory Testing and Mobile Level Testing HayRide (iOS, Android, Windows Social Game) Project Description HAYRIDE is a farming game with smooth controls. You will grow crops and fruits, raise livestock animals, produce goods, fill orders from the townsfolk, sell your goods at the roadside shop, and even visit other farms. And you will have many followers if you decorate your farm nicely! Project Type iOS, Windows and Android Social Game Role Project Manager and Head of Quality Department of the Project Responsibility Development of New Features, Client and Resource handling and Management, Team Lead, Test Estimates, Assigning Team Tasks and Roles, Test Plans, Reviewing other test cases, Performance Testing, Regression Testing, Connectivity Testing, Memory Testing and Mobile Level Testing

    $10.00 /hr
    0 hours
    5.00
  5. Lincoln Islam

    Lincoln Islam Agency Contractor

    Creative Web designer & Technical assistant

    Bangladesh - Tests: 10 - Portfolio: 22

    For me, a website design is not just about making a site look pretty. Yes, i do make aesthetically pleasing websites, but graphics and look & feel are only part of the overall design. A pretty design that looks good to the eye, but not to the cash register, is useless. I offer web designing services either as part of a big picture solution or as standalone services, if you wish. You can either ask me to design your website for you as per your needs, or you may ask me to solve a particular problem for you through the design of your website. I believe that, with my skills & experience I can bring a lot to project. My web developing expertise includes: Designing, building and maintaining e commerce websites. Extensive knowledge of php, JavaScript, CSS and html5. Expert with CMS Like Magento, Wordpress, Joomla Developing custom themes for WordPress And Joomla Making Responsive Website(mobile supported) using framework like bootstrap W3C standards, SEO and capabilities of different web browsers are factors I always keep in mind while designing and developing web content and my referees can speak for my excellent coding standards.

    Groups: Application Developers Alliance, PHPFox

    Associated with: AppsRex, Creative IT Solutions!

    $22.22 /hr
    161 hours
    4.20
  6. Ralph Ervin De Venecia Ignacio

    Ralph Ervin De Venecia Ignacio

    Virtual assistant, Infomation Technology Expert, Networking, DataEntry

    Philippines - Tests: 1

    I am fluent in Englsh both written and spoken, and can take on a wide range of tasks. I also have experience in Cisco networking and I am well oriented with Microsoft Word, Excel, Powerpoint, Java Programming, Data Entry and Adobe Photoshop. I can also work under pressure and can do multiple tasks and pass requirements on time.

    $3.33 /hr
    2,023 hours
    2.35
  7. Sachit Jani

    Sachit Jani

    Customer Support via Chat, Email & Phone (Technical & Non-Technical)

    India - Tests: 7

    I'm an Electronics engineer and have worked with a networking firm for 2.5 years. Since last 1.5 years, I'm working as a Freelancer. I'm good at programming languages like C, CPP, Perl & BASH. I'm good at Networking and operating systems. Being an Engineer, I can adapt to new software tools easily. I have a desire of working as a Customer support Executive. I'm ready to provide Chat Support, Email and Phone support - both technical as well as non-technical. I like solving customer queries which makes me suitable for this task. I also like working for the Recruitment firm. Quality work in Time - That is what my clients get from me. Being a full-time freelancer, I'm flexible to work at any time.

    $8.89 /hr
    0 hours
    0.00
  8. M.bilal S.

    M.bilal S.

    Sale's/CustumerSupport

    Pakistan - Tests: 11 - Portfolio: 1

    I have three years of sales and customer service experience (including online, over the phone and in person) and, for the last 1 years, I worked as sales professional and I used to dealt with American telecommunication company like Comcast,charter, time Warner and more than 14 providers in USA.I used to take call from all over the us and resolving their billing queries and help them to get new service available in there area.My duties was to send emails or newsletter; troubleshoot technical issues. I also have a wealth of experience using Microsoft Word, Microsoft Excel and,Google drive to build weekly and monthly fiscal reports. I have a friendly, professional demeanor and am a confident multitask-er,allowing me to take on several responsibilities at once.I'm a quick learner and enthusiastic.

    $3.00 /hr
    11 hours
    3.00
  9. Bogdan Kostritskyy

    Bogdan Kostritskyy

    Customer Support

    Ukraine - Tests: 3 - Portfolio: 1

    Good day everyone! My name is Bogdan Kostrytskyi. I am 26 years old. I've began my career as customer support in Erste Bank, after 15 months I have changed Bank sphere to Start-ups. It's funnier and more competitive :) Languages: English - Upper-Intermediate; Russian, Ukrainian - Fluent. And I am professional in those areas: - Over 2 years of Customer and Tech support. - More then 3 years of software QA experience.

    $4.00 /hr
    0 hours
    0.00