Customer support Freelancers

Browse Customer support job posts for project examples or post your job on Upwork for free!

Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 945 Customer support projects are completed every quarter on Upwork.

945

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.66.

4.66
Last updated: May 1, 2015
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  1. Geoffory C.

    Geoffory C.

    Business and Technology Executive and Consultant

    United States - Last active: 21 hours ago - Tests: 8 - Portfolio: 8

    To utilize my vast skills, experience and knowledge in the Technology and Business Management fields. Over the past 16 years, I have assisted several companies in everything from production to analysis to growing companies to valuation to liquidation. I have mentored and coached several young future business people in the arts of efficiency, confidence and maximization of potential. I am a problem solver, entrepreneur, innovator, engineer, motivator and, most importantly, a deliverer of results. My proven track record in technology and business management, marketing and leadership speaks for itself. When you get me as a consultant and manager, you get what I live, breathe, eat and even sleep - success!

    $55.56 /hr
    4,232 hours
    5.00
  2. Waqas T.

    Waqas T.

    Online Assistant | SEO | Product Manager | Customer Support

    Pakistan - Last active: 2 days ago - Tests: 12 - Portfolio: 15

    Over the last 6 years, I have worked on varying projects that required different skill sets and abilities. A few of my skills are listed below: * Managing, implementing and maintaining: ** Dedicated servers - CentOS / Windows. ** Domain & Hosting. ** Google Business Solutions. ** ZOHO CRM Solutions. ** Salesforce CRM Solutions. ** Magento, X-Cart & Shopify. ** Wordpress. ** MailChimp, & Active Campaign. * Creating custom Macros. * Q/A on software & services. * Search Engine Optimization. * Deploying software & services on the web. * Customer support via email, phone, Gotomeeting, TeamViewer & chat. * Using Word, Excel, PowerPoint, Access, OneNote, Frame Maker, CorelDraw & Photoshop for a host of different projects and automations. For more on my skills, please see my Work History, Portfolio, and Tests. My objective is to provide my clients with excellence in service, communication and reporting. I am energetic, committed, and motivated to work and am able to manage deadlines with a can-do attitude. I am seeking opportunities to provide my services as a 'packaged' virtual assistant where I can help deploy, manage or suggest on a host of different projects / solutions. * Top 1% of successful oDesk freelancers.

    Groups: BigCommerce, Bluehost Developers and Designers...

    $15.00 /hr
    14,182 hours
    4.99
  3. Guillermo Dutra

    Guillermo Dutra

    Web master, Wordpress nerd

    Chile - Last active: 7 days ago - Tests: 3 - Portfolio: 3

    4 years of experience on web development. Wordpress developer nerd, HTML/CSS/jQuery experience, I'm also good at maintaining, migrating, moving websites and administering website content from just plain html sites to CMS ecommerce(woocommerce etc). I´d love what I do and I care a lot about my clients. Let me share my experience. Cheers!

    $14.44 /hr
    901 hours
    4.91
  4. Roopesh Shrivastav

    Roopesh Shrivastav

    Software Project Manager, Scrum Master, PMP

    India - Last active: 21 hours ago - Tests: 3 - Portfolio: 2

    I am a PMP & ITIL certified Software Project Manager with 16 yrs of total IT experience, of which 9 years has been in project management. My IT experience includes - delivery management, team management, proposal writing, onsite co-ordination & hands-on software development. I have worked as regular employee (as Project Manager) with top Indian IT companies like HCL & Wipro for more than 4 years. Before that, I was Java/ Powerbuilder programmer in mid-sized companies. I have also been formally awarded by my first company for my groundbreaking work on Crystal Reports. I am a Sun Certified Java Programmer (SCJP). I also hold a Master's Degree in Computer Applications (MCA). As part of my work, I have spent a total of around 2 years in USA in multiple trips. I have a valid B1 visa. I freelanced between 2009 and 2013, primarily working as 'Customer Requirements Manager' for a US-based software company. Work required contacting customers, obtaining & documenting software requirements, getting them developed and then validating deliveries before passing them on back to customer. Since April 2013, working as a Project Manager for a mid-sized software company at Bangalore, India - - Worked as full time PM for Program & Portfolio Management software suite of a major software product family. Oversaw daily Development & relevant QA work being done by Moscow, Ulyanovsk and Paraguay teams (24 people in total) through scrum meeting. Also attended to customer/urgent issues and prioritized Dev/QA work accordingly. - Helped completion of development of Financial Impact Analysis tool for customer's sales team - Monitored Test case automation work being done for another major software product. - Oversaw development of an in-house recruitment tool

    $16.67 /hr
    5,503 hours
    5.00
  5. Don Taylor

    Don Taylor

    Analyst, Manager, Technical Writer

    United States - Last active: 1 day ago - Tests: 9 - Portfolio: 3

    In my 30+ year career I've picked up a wide variety of technical skills and professional experience areas. I've been successful in management and individual contributor roles. I want to help you succeed with your project goals! Here's a quick list of skills and technologies where I have at least some, and in many cases, quite a lot, of experience: Apple Xcode, Authorize.net, Back office processes, B2C e-commerce, Basecamp, Budget management, Business analysis, Business metrics, Business rules & logic, Certified Scrum Master, Change management, Client engagement, Codesion, Communication: interpersonal, written, verbal, ConstantContact, COPPA compliance, CRM, Creative problem solving, Customer satisfaction, Customer liaison & support, Data flow design, Design spec preparation, Design standards, DropBox, 8x8 phone system setup/admin, Feature rollout, GIS tools: ArcGIS, Google Maps, Google Apps, Google Docs/Drive, Graphical editors, HTML, Interviewing, IT liaison, JavaScript, Knowledge management, MailChimp, MS Access, Excel, PowerPoint, Project, SharePoint, Visio, Word, Negotiation & issue resolution, Operations monitoring, Apple Mac desktop, PCI compliance, Policy definition, Process/protocol definition, Process improvement, Program execution, Project management – traditional & agile, Quality assurance & testing, R&D, RapidMiner (novice), Requirements gathering, Requirements analysis, Resource allocation, Salesforce setup/administration, Scrum product owner, SDLC, Service delivery, SmartBear AlertSite, Stakeholder voice, Statistical analysis, Strategic planning, SugarCRM, Team member & leader, Training, UNIX shell & C, Usability/UI design, Use case depiction, User stories, User acceptance test, Vimeo, Web app dev mgmt, WordPress, Workflow analysis, Zapier integrations, Zendesk setup/administration.

    $55.56 /hr
    566 hours
    5.00
  6. Celia Lau

    Celia Lau

    Experienced Games Designer and Producer

    Malaysia - Last active: 10 days ago - Tests: 7

    Producer & Games Designer : 怪兽商场 (Monster Mall) for Mobage Network (DeNA, China). (Managed development teams from Pakistan and India) Level design for PC casual titles (Shaolin Mystery: Revenge of the Terracotta Warriors-Partial) (Worked with development team in Shanghai, China) QA & Localization for PC casual titles (Dragon Dance & The Curse) (Worked with development team in India) Proejct Manage: Perodia (PC Steam). Manages the virtual wiki space and development pipeline with team leads. Development team comprises of individuals in games industry located across US, Canada and Europe. Relationships management with mobile games developers and publishers worldwide under Panda Tap Games (a collaboration between Cobalt Play Studio & Chinese Mobile Games Developers). Established presence on Twitter and Facebook for published games by Chinese developer-partners. Manages the social sites and social marketing platforms. Specialties: Project leadership, scheduling & tracking, stakeholder & crisis management. I have a high sense of personal responsibility and ownership for projects under my command. I am also very conscientious and driven to achieve the goals I have set within projects, ensuring both the quality and results are of the highest standards. Prior to entering the games industry, I spent over 12 years in product management, IT forensic software training and consulting with carious law enforcement agencies in South East Asia.

    $33.33 /hr
    0 hours
    5.00
  7. Danette Sheppard-Vaughn

    Danette Sheppard-Vaughn Agency Contractor

    Project Manager/Executive/Personal Assistant Extraordinaire

    United States - Last active: 21 hours ago - Tests: 17 - Portfolio: 11

    My objective is to secure home-based and/or virtual employment in order to generate additional income, as well as continue to build a client base of extremely satisfied individuals who are delighted with my abilities and talents.  The following qualities enable me in this endeavor:  • Extremely efficient, organized and detail-oriented in all aspects of business and management. • Superior interaction skills with both laymen and professionals and customer service advocate. Effective in working with individuals and groups. • Creative and insightful critical-thinker with excellent problem- solving ability and communication skills (written & verbal).

    Associated with: oDesk Payroll, Songspirations

    $33.33 /hr
    7,080 hours
    4.96
  8. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Last active: 21 hours ago - Tests: 10 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 7000+ oDesk hours. Interested in jobs related to Zendesk setup, customisation, integration, consulting, reporting, MS Excel, Project management, Russian-English translation and Power Point. Key words: zendesk consultant, project management, customer support team lead, reporting, excel, translation, english, russian, power point, HTML, CSS, JavaScript.

    Groups: oTranslators

    Associated with: Andrey Sarapulov [company]

    $25.00 /hr
    8,089 hours
    5.00
  9. Louievan Santos

    Louievan Santos Agency Contractor

    Social Entrepreneur. Inbound Marketing and Business Development

    Philippines - Last active: 3 days ago - Tests: 13 - Portfolio: 16

    Why you and I are the BEST fit? I am an entrepreneur which gives me a very broad business mindset. I am also a seasoned salesperson, project manager, marketer and business and brand developer with 8 years of broad based and progressive responsible experience in helping businesses, people and consumers to grow and think critically. With a proven ability to collaborate with different kinds of people to produce amazing results and an intensified business operating strategy. Experienced in starting businesses and working on high growth operations. Takes pride at the quality of my work and love for data and desire to drive revenue with minimal costs. Hire me today and let's start changing the game!

    Associated with: Link Synergy

    $16.67 /hr
    5,484 hours
    5.00
  10. Olga P.

    Olga P. Agency Contractor

    Project Manager

    Spain - Last active: 21 hours ago - Tests: 6

    Over 8 years in IT I have broad experience both as project / account manager and team leader: Estimating, planning, managing and delivering website projects (HTML/CSS, JS animation, Wordpress, Joomla, Drupal website): budget and ETA planning; direct communication with the clients (voice and offline). Professional translator specializing in English, Russian and Ukrainian (Master's degree). Advanced computer/Internet user, fast typist. https://es.linkedin.com/in/priadka

    Associated with: WebLike

    $18.00 /hr
    89 hours
    5.00