Technical Support, Tibco iProcess Developer, Defect Coordinator
Last active: 5 months ago
Has 3 years experience in the call center industry as Technical Support for Desktops and DSL lines; 6 years in the Software Engineering field as Developer, Solution Designer, Tester and Team Lead for a Telecoms account; and a year in the network and systems maintenance field. Analyze, Design, Configure and Test of bug fixes and enhancements made to the supported application suite, Tibco iProcess and BEA Tuxedo. Resolve complex problems and constantly look to significantly improve processes and programs within the area of specialization. Installation, configuration and maintenance of Main Telephone Terminal Cabinet, software and hardware control panel settings and actual troubleshooting of telephone units.
Knowledgeable in (1)System Development Tools such as TIBCO iProcess v9.0 and v11.0, TIBCO Business Works, Bea Tuxedo, HP UX, TOAD, SQL Tools; (2)Test Tools such as Quality Center (QC), HP Application Lifecycle Management (ALM); (3) Other Software Packages such as MS Windows, MS Word, MS Excel, MS Power Point, MS Visio, Adobe PhotoShop; (4) Browsers such as Internet Explorer, Netscape, Mozilla Firefox, Opera, Safari, Chrome; and (5) Software Project Management, Requirements Analysis