Computer Software/Hardware Consultant
Over the past 23 years I have provided high-level, professional, computer hardware and software support. This has taken the form of helpdesk specialist, technical writer, and course instructor. Most of this activity has been in service to the pharmaceutical industry.
I have a great breadth of talent:
*I possess technical knowledge*
For example, I can read/write/troubleshoot SQL-compliant databases, or use reporting tools like Crystal Reports to develop complex queries and reports.
*I can communicate concepts clearly*
I am a natural-born teacher. I can clearly explain a simple concept (e.g., how to rename a file on an Apple MacBook Pro), or something more complex (like the role the Coriolis Effect plays in the Idealized Global Circulation Model in meteorology).
*I know how to manage customer's expectations*
It's simple really: I engage in a policy of no surprises. I received a helpdesk call once in which my customer had lost data. There was a chance that a simple course of action could resolve the issue. Rather than dwell on that fact, I immediately began the uncomfortable, but necessary discussion about available backups and recovery. I encouraged him to get in contact with his IT support personnel immediately and prepare for the possibility of executing a recovery. After a full investigation the recovery procedure was unnecessary, but had it been necessary my customer's expectations were already set appropriately up front, and the necessity, while undesired, would not have been a surprise.
*I can write effectively*
I wrote this summary, and I can also write detailed, clear, technical documents for knowledge bases or manuals. I follow the rule my technical writing college professor taught me:
"Be brief, be clear, but never sacrifice clarity for brevity."
I'm confident that my skill set can be of benefit to you. Please contact me at email@example.com to learn more.